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Bewertungen von Hotel Providence, Trademark Collection by Wyndham

4 out of 5
Hotel Providence, Trademark Collection by Wyndham
139 Mathewson Street, Providence, RI

Bewertungen

8,8

Hervorragend

606 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
223 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
88 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
52 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
33 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,4/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr freundliches Personal, schönes Zimmer. Nur das hauseigene Restaurant war von der Temperatur etwas zu kühl.
Aufenthalt von 1 Nacht im Oktober 2019

10/10 – Hervorragend

arthur

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Need grab bars in bathroom. Need bar soap in bathroom. Very nice boutique hotel. Ample rooms.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Eileen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient location for our graduation event
Aufenthalt von 3 Nächten im Mai 2024
Antwort von fd am 21. Mai 2024
thank you for the excellent review and congratulations to the graduate. We hope you will visit again soon!

8/10 – Gut

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lots of dining options and close to waterfront. Quaint old hotel.
Aufenthalt von 2 Nächten im April 2024
Antwort von fd am 17. Mai 2024
We are definitely a restaurant city and our hotel is close to everything. We hope you will visit us again!

10/10 – Hervorragend

Erin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the bed & bedding was super comfy! The guest robes were a really nice surprise! Water bottles were free and cookies too! Bathroom was roomy and new and the towels were very big and fluffy! We loved it We had a fabulous breakfast in the restaurant in the morning. We enjoyed ourselves very much!!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von fd am 17. Mai 2024
Thank you so much for the fabulous review! We are so happy you had a wonderful stay. The breakfast at The Backstage is definitely a great way to start your day.

10/10 – Hervorragend

Leslie, Washington

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very helpful in our small requests. The location was good for our purposes. Quiet am comfortable.
Aufenthalt von 2 Nächten im April 2024
Antwort von fd am 17. Mai 2024
Thank you for the wonderful review! Our location in downtown us perfect. We are so happy you enjoyed your stay and look forward to your next visit.

10/10 – Hervorragend

Yuchen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good
Aufenthalt von 1 Nacht im April 2024
Antwort von fd am 17. Mai 2024
Thank you so much for the 5 star review! We are so happy you enjoyed your stay and look forward to your next visit.

6/10 – Okay

Nefertiti

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von fd am 21. Mai 2024
We apologize that your stay was not excellent. We do hope that every guest has a wonderful experience. If you would like to discuss any issues you had during your stay, please call the hotel to speak with a manager.

10/10 – Hervorragend

Mary, Mashpee

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is our go-to property when we go to a show at the PPAC. The theater is literally down the street. It’s a beautiful hotel with an excellent gym.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von fd am 17. Mai 2024
Thank you for the outstanding review! We are so happy you choose Hotel Providence when you come for a show. They do have amazing shows. We look forward to your next visit.

10/10 – Hervorragend

gilberto

Aufenthalt von 1 Nacht im April 2024
Antwort von fd am 19. Mai 2024
Thank you for the excellent review! we are so happy enjoyed your stay and hope you will visit again soon.

8/10 – Gut

Gretchen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beds were comfy and clean. Furniture was clean but dated. We were there for 2 nights, we left the room at 11:15 the first morning, but housekeeping did not stop by to replenish the coffee supplies.
Aufenthalt von 2 Nächten im April 2024
Antwort von fd am 17. Mai 2024
We are happy you enjoyed your stay! We apologize that you did not receive housekeeping service during your stay, as we do provide this for all of our guests. We hope you will choose Hotel Providence for your next visit.

10/10 – Hervorragend

Mary, Mashpee

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This beautiful hotel is minutes away from the PPAC which makes it the perfect place to stay if you’re going to a show. Walk out the door, take a right, and you’ll see the theater!
Aufenthalt von 1 Nacht im April 2024
Antwort von fd am 17. Mai 2024
Thank you so much for the fantastic review! The shows at PPAC are excellent and being so close is a plus. We are so happy you enjoyed your stay and look forward to your next visit.

10/10 – Hervorragend

havell

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great
Aufenthalt von 1 Nacht im April 2024
Antwort von HP am 25. Apr. 2024
We're glad you enjoyed your stay!

2/10 – Ungenügend

Jian

Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
No VIP access, and charged me extra after check out. The hotel was not clean and it is old. Hair all over the place in the room. The towels were dirty.
Aufenthalt von 3 Nächten im April 2024
Antwort von HP am 25. Apr. 2024
We're sorry you didn't enjoy your stay. Unfortunately, there isn't a VIP option available here at this Hotel. If you'd like suggestions about which hotels do, don't hesitate to reach out to us and we can give you some! In addition, we're working with housekeeping to get the hair and towel situation handled

10/10 – Hervorragend

CC

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von HP am 25. Apr. 2024
We're glad you enjoyed your stay!

4/10 – Schlecht

mary

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I liked the walk in shower but the bathroom was very cold. There was limited dinning available. Too many add on charges not listed in advance. A $20 per day add on for water, coffee and small boxes of cereal. No one to take your luggage to your room. Parking at $40 per day was four blocks away so the car valet had to walk to get the car.
Aufenthalt von 4 Nächten im April 2024
Antwort von HP am 25. Apr. 2024
We're sorry you didn't enjoy your stay. Please give the hotel a call to discuss more if you'd like

10/10 – Hervorragend

Brien

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff give everybody a livable wage! The welcome desk was awesome and the valet parking was great! Treat your employees good because they do a great job and are very friendly!
Aufenthalt von 1 Nacht im April 2024
Antwort von HP am 25. Apr. 2024
We're glad you enjoyed your stay!

10/10 – Hervorragend

Cherry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was incredibly nice. Room was big, clean and quiet.
Aufenthalt von 2 Nächten im April 2024
Antwort von HP am 25. Apr. 2024
We're glad you enjoyed your stay!

10/10 – Hervorragend

Rodney, Groton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All the staff was courteous and atten
Aufenthalt von 2 Nächten im April 2024
Antwort von HP am 25. Apr. 2024
We're glad you enjoyed your stay!

8/10 – Gut

Donald

Gut: Sauberkeit und Zustand der Unterkunft
I would go there again.
Aufenthalt von 1 Nacht im April 2024
Antwort von HP am 9. Apr. 2024
We're glad you enjoyed your stay!

10/10 – Hervorragend

Peter, Dobbs Ferry

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a historic luxury hotel in the center of Providence, RI. The hotel is full of early 20th century artwork and furniture; as a historic building the hallways and passages have many corners, but that contributes to the style. The staff is excellent, very friendly and helpful. Unfortunately we were in a hurry and had only one night.
Aufenthalt von 1 Nacht im März 2024
Antwort von HP am 9. Apr. 2024
We're glad you enjoyed your stay!

8/10 – Gut

Harry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean.
Aufenthalt von 1 Nacht im März 2024
Antwort von HP am 9. Apr. 2024
We're glad you enjoyed your stay!

10/10 – Hervorragend

William

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a great location for our trip. Very walkable to pretty much all places we were planning to go to. There were only two issues we had. One was that our shower did not get hot. The other was that we saw the valet hitting the curb 2x with vehicles that were not ours. We did not complain about either, so I do not put a lot of stock into this issue. I believe that if I would have raised an issue, the front desk staff would have addressed them. With every other part of our experience with the property was fine.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 2. Apr. 2024
Thank you for your review! I'm glad to hear that you enjoyed your stay with us! Sorry to hear about valet, this will definitely be addressed.

8/10 – Gut

Kelley

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Cozy, convienant and quiet place to stay. Yet you are in the middle of the Providence downtown arts and cultural district.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 2. Apr. 2024
Thank you for your recent review! I'm glad you enjoyed your stay while you were with us in downtown Providence!

10/10 – Hervorragend

Judy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Delightful stay
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 2. Apr. 2024
Thank you for your review - glad you had a delightful stay!

4/10 – Schlecht

Josh

Geschäftlich gereist
My Expedia reservation wasn't in the system and I was over-billed as a result of the confusion. The desk person was accommodating given the circumstances and the over-charge was resolved without much trouble after the fact.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 2. Apr. 2024
Hi Josh - thank you for your review! I'm sorry you had billing issues during your stay but I'm glad our Front Desk helped you with this in a timely manner! Hope to see you again if you are ever back in the area!

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would love to stay here again and stay longer next time.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 2. Apr. 2024
Thank you for your review! We look forward to welcoming you back again soon!

10/10 – Hervorragend

Kes

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was above and beyond friendly and helpful! TV didn’t work, hallway blasted hot hot air which made room start to feel warm in morning.
Aufenthalt von 1 Nacht im März 2024
Antwort von FD am 21. März 2024
Thank you so much for the excellent review! We look forward to your next visit to Hotel Providence.

8/10 – Gut

Steven

Gut: Ausstattung
Old world charm.
Aufenthalt von 1 Nacht im März 2024
Antwort von fd am 21. März 2024
We are so glad you enjoyed your stay. We hope you visit again soon!

8/10 – Gut

Duncan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel was great but we were stepping over homeless people on the sidewalk when we walked there in the evening and left in the morning.
Aufenthalt von 1 Nacht im März 2024
Antwort von fd am 21. März 2024
We are so pleased you enjoyed your stay at Hotel Providence. We are currently working with the city to address the issue outside the hotel.

10/10 – Hervorragend

Jean, Chelsea

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean property; friendly staff, neighborhood. Just Lovely
Aufenthalt von 1 Nacht im März 2024
Antwort von fd am 17. März 2024
Thank you so much for the excellent review. We do hope you visit again soon!

4/10 – Schlecht

Erica

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Samantha Thompson am 21. März 2024
Thank you for your recent stay with us! Can you elaborate on your scoring of the hotel so we can improve for the future? Please email gm@hotelprovidence.com

4/10 – Schlecht

David

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Not stated anywhere on Expedia that there isn’t a parking lot. It was a surprise when we had to pay an extra 40$ per car to park. Homeless people literally outside the front door. Not worth 250$ a night.
Antwort von fd am 17. März 2024
We do apologize for the parking. We will definitely be updating this information. We are sorry your stay did not live up to your expectation and do hope that you will consider staying with us in the future.

8/10 – Gut

Holly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Comfortable beds, nice shower, enjoyed our stay.
Aufenthalt von 1 Nacht im März 2024
Antwort von JB am 17. März 2024
We are so glad you enjoyed our stay. We look forward to your next visit to Hotel Providence.

8/10 – Gut

wayne

Geschäftlich gereist
Location was fine for what I was doing room was a nice size however the wall paper is peeling in quite a few place Check in was just ok person at the desk was not in uniform so didn’t know who he was at first and didn’t let me know about my 15 voucher for food/drink parking is way overpriced
Aufenthalt von 2 Nächten im März 2024
Antwort von fd am 21. März 2024
We are happy you enjoyed your stay. We are currently in the process of upgrading and freshening up. We hope you will choose Hotel Providence for your next stay!

10/10 – Hervorragend

Gary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was nice and large. Close to all of the restaurants and bars. I would return here.
Aufenthalt von 1 Nacht im März 2024
Antwort von HP am 12. März 2024
We're glad you enjoyed your stay and we hope to see you back soon! :)

10/10 – Hervorragend

Edward

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient proximity to everything we were interested in.
Aufenthalt von 1 Nacht im März 2024
Antwort von FD am 10. März 2024
Thank you for the outstanding review. We are looking forward to your next visit to Hotel Providence.

10/10 – Hervorragend

Peggy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
As expected.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von fd am 10. März 2024
Thank you so much for the wonderful review. We are so happy you enjoyed your stay and look forward to your next visit.

10/10 – Hervorragend

John

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von fd am 10. März 2024
Thank you so much for the 5 star review. We look forward to your next visit to Hotel Providence.

6/10 – Okay

Jeremy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Inside the building was fantastic. Building is a bit dated but kept up well, the rooms were nice. I wish the hotel had a self service parking lot instead of having to pay an extra 35 to park or 40 to have valet parking. The area around the hotel is pretty gross. Homeless dude in a tarp on the corner with rancid pee smells, people smoking meth across the street. Not an amazing area.
Aufenthalt von 1 Nacht im März 2024
Antwort von fd am 10. März 2024
Thank you for your review. We are working to improve the area around the hotel. Their is public parking near the hotel, we can offer suggestions to you. We do hope you will visit us again, and give us an opportunity to provide exemplary accommodations.

10/10 – Hervorragend

donna

Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 2. Apr. 2024
Thank you for your 5 Star Review!

8/10 – Gut

Chrisanne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is a nice historic hotel. We seemed to be the only two people staying at this hotel, as we didn't hardly see another soul. The only rather unsettling thing was that there were quite a few homeless people on that street, and sleeping nearby. I wouldn't have wanted to do much walking around there alone. But the staff was very nice, things went smoothly, and the valet would bring your car to you in a very quick time.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von fd am 10. März 2024
We are so happy our staff provided you with excellent service during your stay. We are working to improve the area around our hotel. We do hope you will visit us again!

10/10 – Hervorragend

Erik

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were extremely helpful and friendly. The facility was clean and attractive, as was my room. The hotel was centrally located, making walking to where I needed to go very easy.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von fd am 10. März 2024
We are so pleased you enjoyed your stay. We do think we have an amazing staff too. We look forward to your next visit to Hotel Providence.

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very nice and clean. Beds were comfortable. Shower water pressure was great. Complimentary snacks and drinks during the day.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von FD am 28. Feb. 2024
We are so glad you enjoyed your stay. We look forward to your next visit!

10/10 – Hervorragend

Anne

Aufenthalt von 1 Nacht im Februar 2024
Antwort von fd am 21. März 2024
Thank you so much for the wonderful review. We are so happy you enjoyed your stay!

4/10 – Schlecht

Kelsey

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Our hotel room was dirty. There were stains on the box spring cover, one of which appeared to be blood. Dust on the shades & cobwebs on the ceiling. I called the front desk and was told the manager was no longer there and to call in the morning. We went to the restaurant for dinner and after we were seated, no one ever came to take our order or even offer us drinks. However, we watched as multiple tables, who had been seated after us, were greeted and placed their orders. I understand the restaurant was busy and very clearly understaffed, but we did not receive an apology and the waiter could not have been more rude when we finally decided to get up and leave. We waited almost 30 minutes. Very disappointing.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 21. März 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a bad experience at our restaurant as well as with housekeeping. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Hervorragend

Justine

Aufenthalt von 2 Nächten im Februar 2024
Antwort von FD am 21. März 2024
Thank you so much for the wonderful review. We look forward to your next visit to Hotel Providence!

8/10 – Gut

Christina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Samantha Thompson am 21. März 2024
Thank you for your review!

8/10 – Gut

Peter

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von fd am 25. Feb. 2024
Thank you for the excellent review. I hope you visit the Hotel Providence again soon!

10/10 – Hervorragend

Chunying

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von fd am 20. Feb. 2024
Thank you so much for the excellent review. We look forward to your next visit to the Hotel Providence