2 Außenpools, Cabañas (gegen Gebühr), Sonnenschirme
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Bewertungen von 1 Hotel Hanalei Bay

5 out of 5
1 Hotel Hanalei Bay
5520 Ka Haku Road, Princeville, HI

Bewertungen

8,8

Hervorragend

52 von insgesamt 84 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
19 von insgesamt 84 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 von insgesamt 84 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 84 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 84 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

8,6/10

Personal & Service

9,6/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Nadeshda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ein sehr schönes Hotel. Leider ist die Spa klein und man darf sie nur mit einer Kombination eines Treatments nutzen. Finde ich für den Preis pro Nacht unangemessen!!! Essen ist sehr gut! Und die Aussicht ein Traum. 😍
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Pamela Andrade am 3. Juni 2023
We appreciate your feedback.

10/10 – Hervorragend

Jason

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My recent stay at 1 Hotel in Kauai, Hawaii, was nothing short of extraordinary! From the moment we arrived, we were enveloped in luxury and beauty. The resort is incredibly swanky, with meticulously maintained grounds that make you feel like you've stepped into a tropical paradise. The private beach is simply the most amazing beach I've ever experienced. The crystal-clear waters and pristine sands provided the perfect backdrop for relaxation and fun. We spent hours basking in the sun and enjoying the serene atmosphere. The food at the resort was absolutely delightful. Every meal was a culinary masterpiece, bursting with flavor and creativity. The staff at 1 Hotel were incredibly helpful and polite, always going above and beyond to ensure we had everything we needed. Special thanks to the manager, Nicholas Gold, who made our stay exceptionally comfortable. Nicholas was always available to assist us with any requests, making us feel truly valued and cared for. If I could suggest one improvement, it would be to add a few more dinner entrees to the 1 Kitchen menu, which also serves as the in-room dining menu. Having a bit more variety would elevate the dining experience even further. Overall, 1 Hotel Kauai is a paradise on earth. The impeccable grounds, stunning private beach, delectable food, and outstanding staff make it a must-visit destination. I cannot wait to return for another unforgettable stay!
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Jakub

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
best hotel ever
Aufenthalt von 5 Nächten im April 2024
Antwort von Gaby am 22. Mai 2024
Aloha Jakub,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We appreciate your positive feedback and hope to welcome you back to our resort shortly! Mahalo,

10/10 – Hervorragend

Emily

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the atmosphere, the sustainable focus, the food -- everyone there was very friendly and we enjoyed the stay very much.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Gaby am 22. Mai 2024
Aloha Mrs. Emily,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We appreciate your kind words and are happy to hear you enjoyed the atmosphere, food, and our focus on sustainability. We hope to welcome you back to our resort shortly! Mahalo,

10/10 – Hervorragend

hector, sunnyvale

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
What a great experience
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Gaby am 22. Mai 2024
Aloha Mr. Hector,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We appreciate your kind words and are happy to enjoyed your time with us. We hope to welcome you back to our resort shortly! Mahalo,

4/10 – Schlecht

Carrie

Mit dem Partner gereist
This hotel is in a beautiful location. However, as other travelers have noted - it’s severely understaffed and this can lead to excessive wait times uncharacteristic of a 5 star hotel - line of 5 couples waiting to be seen to check in. They also kept texting me another guests information. Lastly their hot tub was so severely over chemicalized that it bleached my and my partners swimsuit and caused us to feel nauseous
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Gaby am 22. Mai 2024
Aloha Ms. Carrie, Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and appreciate you taking the time to share your experience with us. I regret to hear there were some items including our service times, that fell short of our goals and your expectations. On behalf of our 1 Hotel Hanalei Bay ‘ohana, please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to me directly to help set your reservation.

10/10 – Hervorragend

Russell Martin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice quite location
Aufenthalt von 5 Nächten im März 2024
Antwort von Gaby am 13. Mai 2024
Aloha Russel,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We hope to welcome you back to our sanctuary shortly.Mahalo,

10/10 – Hervorragend

Brian, Bellevue

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really great transformation of the St Regis. Beautifully redone everywhere including the rooms in a modern Hawaiian style. Great service and fantastic restaurants
Aufenthalt von 3 Nächten im April 2024
Antwort von Gaby am 14. Mai 2024
Aloha Brian,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have your review and appreciate your detailed feedback. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back next time the next time Kauaʻi calls you. Mahalo,

4/10 – Schlecht

Anthony

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Aloha Mr. Anthony, Mahalo for choosing to stay wi am 4. Mai 2024
Aloha Mr. Anthony,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and am sorry to hear that our service fell short of our goals and your expectations. On behalf of our 1 Hotel Hanalei Bay ‘ohana, please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to me directly to help set your reservation. Mahalo,

8/10 – Gut

Farhad

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Service not good! Our food was cold and over cooked!
Aufenthalt von 2 Nächten im April 2024
Antwort von Gaby am 4. Mai 2024
Aloha Mr. Farhad,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and am sorry to hear that our service and food fell short of our goals and your expectations. Please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to me directly to help set your reservation. Mahalo,

10/10 – Hervorragend

Jordan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Incredible views and service!
Aufenthalt von 3 Nächten im April 2024
Antwort von Gaby am 24. Apr. 2024
Aloha Jenn,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We are so pleased to hear that you enjoyed your stay and look forward to welcoming you home during your next trip to Kaua'i. Mahalo,

10/10 – Hervorragend

Ioana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Gaby am 24. Apr. 2024
Aloha Jenn,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We are so pleased to hear that you enjoyed your stay and look forward to welcoming you home during your next trip to Kaua'i. Mahalo,

10/10 – Hervorragend

chance

Aufenthalt von 5 Nächten im März 2024
Antwort von Gaby am 4. Mai 2024
Aloha Mr. ChanceMahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We are happy to hear you enjoyed your stay and hope to welcome you back to our sanctuary soon!Mahalo

6/10 – Okay

Jason

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Incredible location, friendly staff, nice rooms and hotel layout. Bad food! The restaurants over priced and breakfast and terrace food tasted pre-prepared and reheated (like a Starbucks). Go into town for food. Lots of options and fresh!!
Aufenthalt von 3 Nächten im März 2024
Antwort von Gaby am 7. Apr. 2024
Aloha Mr. Jason,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and appreciate your comments, we have shared this feedback with the team to ensure we evolve to meet the highest of expectations. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We hope to welcome you back in the future, as we continue to grow and refine our offerings. Mahalo,

10/10 – Hervorragend

Krystal Ann, Los Angeles

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Such a special and beautiful location, we look forward to our next visit. It just feels like home. Clean and comfortable and friendly staff.
Aufenthalt von 1 Nacht im März 2024
Antwort von Gaby am 24. Apr. 2024
Aloha Krystal Ann,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed feedback and am pleased to hear you enjoyed your stay. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We look forward to welcoming you back. Mahalo,

8/10 – Gut

Dennis, Monroe

Gut: Sauberkeit und Zustand der Unterkunft
Location is great. Beach is fantastic. Service at hotel needs improve from 3star to 5star, especially when charging 5 star rates.
Aufenthalt von 4 Nächten im März 2024
Antwort von Gaby am 7. Apr. 2024
Aloha Mr. Dennis, Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and am happy to hear of your appreciation for our location and beach. I am sorry to hear that our service fell short of our goals and your expectations. Please accept my sincere apologies for the shortcomings you experienced during your stay. I do hope for the opportunity to welcome you back and show you the 5 star service you were expecting. Mahalo,

10/10 – Hervorragend

Dominic-Didier

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unreal property in a secluded place of Kauai. Service is excellent, rooms are spacious and clean Lots of activities to do on hotel grounds 10/10 !!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Gaby am 18. März 2024
Aloha Mr. Dominic-Didier,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your recently completed survey and appreciate your positive comments. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back next time the next time Kauaʻi calls you. Mahalo

10/10 – Hervorragend

Julie Marie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had an amazing time. Thank you Fiona for your excellent customer service and to the management team. We will be back. Most beautiful hotel ever!
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Gaby am 18. März 2024
Aloha Mrs. Marie,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and will share your kind words with our Front office team, especially Fiona. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back soon.

10/10 – Hervorragend

Jose

Aufenthalt von 5 Nächten im Februar 2024
Antwort von Gaby am 18. März 2024
Aloha Mr. Jose, Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your recently completed survey and appreciate your detailed feedback. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back next time the next time Kauaʻi calls you. Mahalo

8/10 – Gut

Richard

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Ice Insecurity....
One of our biggest complaints is the lack of ice - The room comes stocked with a mini bar - great - (very small bottle of vodka is $165) there are NO ice machines anywhere. You have to email / chat / call for it to be delivered - More than half of the time we never received ice. When we did it was an hour plus to get a melting half bucket. We ended up buying ice in town several times. Item 2 - We were staying there for a week after already staying on the Big Island for a week - We saw they had laundry service - great! Add up the cost of a basic small load (charged by the piece) and it is $250 or more. We paid over $8000 for 6 nights - Even the most basic hotels have ice machines on each floor and washers and dryers for the guest's use. Item 3 - The last issue is the in-room coffee - they have a really nice espresso machine however the biodegradable eco coffee pods they give you are ALWAYS stale and it takes 3 pods to get half of a cup of barely drinkable coffee. The Four Seasons we stayed at prior had the exact same machines and unbelievable coffee and espresso - made with normal name brand pods. Overall it is a nice hotel with deficiencies that are so correctable with the slightest bit of effort and forethought during the recent remodel. On a brighter note - the valet guys were outstanding! They literally run to get your car and were worth a nice tip each time! We are definitely coming back to Kauai - but not to 1 Hotel Hanalei Bay
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Gaby am 25. März 2024
Aloha Mr. RichardMahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your detailed feedback. It is wonderful to hear your appreciation for the valet team, I regret to hear there were some items including our in room coffee quality, laundry price, and ice availability that fell short of our goals and your expectations. On behalf of our 1 Hotel Hanalei Bay ‘ohana, please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to me directly to help set your reservation. Mahalo,

10/10 – Hervorragend

Mette

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was absolutely stunning- from the views to the interior design we loved everything about it! We will definitely be coming back
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Gaby am 25. März 2024
Aloha Mette,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and appreciate your kind words. We hope to welcome you back to our sanctuary soon!Mahalo,

10/10 – Hervorragend

BERNIZE

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Gaby am 25. März 2024
Aloha Bernzie,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. Mahalo for the 5 stars, we look forward to welcoming you back next time the next time Kauaʻi calls you.

8/10 – Gut

Charles

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Januar 2024

8/10 – Gut

Tom

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Stunningly beautiful facility. Very new, clean, everything beautiful to look at, and amazing views. Took a star off because it is kind of a stuffy place. Some of the staff was super friendly, some seemed like they had their noses turned up and didn’t want to be bothered. Tried calling concierge multiple days in a row, never got through, no voicemail was set up. Asked for room advice, lady was really unfriendly and said the most expensive rooms are the best, and would you really want to come all this way and not have the best? Seemed like a tone deaf answer when some rooms are more than double the cost. The outside of the windows in the rooms need to be cleaned more often. They are dirty and makes for a hazy view. One of the most beautiful properties I’ve stayed at, but just didn’t care for the vibe of some of the people and staff there, so probably wouldn’t go back. Room tip: request a room higher and more towards the middle if you have a Mountain View. If you are low your view will be blocked by trees and landscaping by, and if you’re at the end you’ll be looking at a lot of empty fields. Towards the middle you’ll see a lot more ocean.
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Shelley

Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Paul

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Nice enough place, good staff, but simply very expensive for what it was, so bad value for money.
Aufenthalt von 7 Nächten im Dezember 2023

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was nice
Beautiful hotel with amazing views from everywhere. Room was small for the price and not put together in a way to store bags well. No screens allowed bugs to freely come in (they attached a leftover sushi roll in seconds!) The biggest change I would like to see is an overhaul of the menus in both restaurants. It would be nice to eat at the hotel and we tried, but the menus are strange and fairly unappetizing.
Aufenthalt von 4 Nächten im Dezember 2023

8/10 – Gut

William

Gut: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023

10/10 – Hervorragend

Reid

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023

10/10 – Hervorragend

Morgan

Aufenthalt von 5 Nächten im Dezember 2023

8/10 – Gut

Francis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Dezember 2023

10/10 – Hervorragend

Dongjun, North Las Vegas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023

6/10 – Okay

Timothy

Aufenthalt von 5 Nächten im November 2023

4/10 – Schlecht

Zach

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 6 Nächten im November 2023
Antwort von Gaby am 5. Dez. 2023
Aloha Zach, Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I'm glad to hear the pool was enjoyed, I regret to hear there were some items that fell short of our goals and your expectations. On behalf of our 1 Hotel Hanalei Bay ‘ohana, please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to us directly to help set your reservation.

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im November 2023
Antwort von Jane R am 29. Nov. 2023
We regret to hear that some items short of our goals and your expectations. We hope to get an opportunity to discuss your concerns further, please do not hesitate to reach out to jane.rozhda@1hotels.com. Mahalo for staying with us.

10/10 – Hervorragend

Loretta

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Jane R am 29. Nov. 2023
We're delighted to hear you enjoyed your time with us, it was a pleasure sharing our sanctuary with you. Mahalo!

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Did Not Want to Leave the Property!!!!
Incredible and extremely quality property! Great restaurants on site! Great pools (adult infinity pool as well as family friendly pool down by the beach)! And great private beach. This property is worth every penny.
Aufenthalt von 7 Nächten im November 2023
Antwort von Jane R am 29. Nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime.

8/10 – Gut

Emily

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Beautiful resort, amazing location. Genuinely felt like staying on a remote island. Quiet and peaceful. However, extremely annoying that valet is the only option for parking and is $50 a day, when staying up there practically requires that you have a car to travel with. Also, we were told the buffet was included with the room we rented, but then they charged us for it every day and I had to ask for it to be removed. It happened again the day we left and I had to call once we were home to have that charge removed again. Just annoying and felt like multiple people weren’t doing their job properly.
Aufenthalt von 4 Nächten im November 2023
Antwort von Jane R am 29. Nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I regret to hear that some items fell short of our goals and your expectations, I'm happy to hear we were able to provide you an incredible stay with memories that will last a lifetime. Mahalo!

8/10 – Gut

Cassandra

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great facilities and amazing views from the hotel.
Aufenthalt von 2 Nächten im November 2023
Antwort von Jane R am 29. Nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you.

10/10 – Hervorragend

Jonathan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed four nights. The property and the setting are absolutely impeccable. The service was quite good. However, there were a few episodes of service which although were well intended, seemed a bit rough around the edges. These would not even bear mentioning anywhere else, but they just stood out in such a wonderful 5 star hotel. We attributed it to the fact that the hotel had opened about 9 months earlier and per staff had seen a ton of new hires. But this is not a complaint, only an observation which we are sure will disappear with time. What also bears mentioning is how exceptional the food was. Everything we tried from the pool, to the sushi restaurant, to the breakfast was fantastic. We will definitely come back as soon as we can.
Aufenthalt von 4 Nächten im November 2023
Antwort von Jane R am 29. Nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We appreciate your detailed feedback, and it is great to hear we were able to provide you an incredible stay with memories that will last a lifetime.

10/10 – Hervorragend

Angel M

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There is nothing bad to say about 1 Hotel. One of the best
Aufenthalt von 4 Nächten im November 2023
Antwort von Jane R am 29. Nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. And we cannot wait to host you again!

10/10 – Hervorragend

Cédric

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful trip to this Hotel. The food, the room, the pool, everything was perfect.
Aufenthalt von 2 Nächten im November 2023
Antwort von Jane R am 29. Nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime.

2/10 – Ungenügend

Evan

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
There was a problem at every turn - a problem with getting our bags following check-in, a problem with the room, a problem at the restaurants, and a problem with billing. The staff had unprofessional attitudes and were not considerate in assisting to resolve any of these issues. It was beyond frustrating and completely unnecessary, especially considering the hefty cost to stay at this hotel. The grounds are beautiful but it does not make up for the constant issues and burden to resolve the problems.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jane R am 29. Nov. 2023
Aloha Evan. Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your comments and appreciate your detailed comments. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We have shared your feedback with the team so that they can evolve and make improvement. We look forward to welcoming you back soon! Warmest aloha, Jane R.

6/10 – Okay

Justin

Mit einer Gruppe gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
You pay a bunch to stay here and frankly it qas rpetty disappointing Checkin took over an hr. No apology Bags werent delivered to room until more than 3 hrs after arrival. We had nothing to wear for dinner. No apology No real food options in walking distance Power went out in restaurant at hotel so couldnt even get food at one point I was travelling with a friend. The hotel staff continuously called my friend mrs (my last name) which was pretty presumptuous and offensive in this day and age. She was getting pretty annoyed by it too Overall found it pretty disappointing. Hotel didnt seem to care. Try someone else next time :)
Aufenthalt von 3 Nächten im November 2023
Antwort von Jane R am 29. Nov. 2023
Aloha Justin,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your comments and appreciate your detailed overview of your stay. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We have shared your feedback with the teams so that they can evolve and make improvement. We look forward to welcoming you back soon!

10/10 – Hervorragend

Susan, Glenview

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Ruggero Massetti-Director of Operations am 30. Okt. 2023
Aloha Susan:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We look forward to welcoming you back next time the next time Kauaʻi calls you.

10/10 – Hervorragend

Gregg, Ontario

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place was the best hotel experience I’ve ever had. Simply an amazing property with a great staff. I highly recommend this location.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Ruggero Massetti-Director of Operations am 30. Okt. 2023
Aloha Gregg: Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. Mahalo

10/10 – Hervorragend

Ana Lorena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Guest Relation Team am 30. Okt. 2023
Aloha Ana Lorena:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. Mahalo

6/10 – Okay

Nick

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Piped music everywhere- it’s like being in Disneyland. Staff very good. My wife is vegetarian and her options in main restaurant limited and tasted very bland.
Aufenthalt von 3 Nächten im September 2023
Antwort von Guest Relation Team am 30. Okt. 2023
Aloha Nick:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your recently completed survey and appreciate your detailed comments. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We have shared your feedback with the culinary team so that they can evolve and make improvement on the vegetarian options.We look forward to welcoming you back soon! With warmest aloha,

10/10 – Hervorragend

Brendan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Guest Relation Team am 30. Okt. 2023
Aloha Brendan:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We look forward to welcoming you back soon!

10/10 – Hervorragend

Kim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had an ocean-view room but I spent the first 10 min photographing the gorgeous decor! Fabulous view from the room. Fabulous pools. Loved the Lava mocktails. Came face to face with lots of turtles in the water at the little beach. Just blissful. Some of the staff were a bit cringey and the food wasn't fantastic (but that may just be me not having the American palate). I got a splinter in my foot and one of the room-cleaning staff swiftly found me a sewing kit so we could use the needle. Fantastic hot pools as well as swimming pools. Fabulous gardens. I could go on. Extremely memorable.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Guest Relation Team am 30. Okt. 2023
Aloha Kim: Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your recently completed survey and appreciate your detailed feedback. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back next time the next time Kauaʻi calls you. Mahalo