Dear Lara,Thank you for your review. Our Hostel is cleaned daily, and cleanliness is definitely where we put a lot of effort to maintain the hostel clean. We clean the common areas, toilets and showers daily. As for the kitchen it very much depends on how it has been used by other guests as well, we clean it daily but certainly can not go after every guest and clean it. The same goes with the toilets, if you find pukes that it certainly not from us, but from someone else, though again this is cleaned during the day. In case you have had issues with your bed sheets, it is enough to say it to our staff reception and they are always available to make a change and provide new ones.With kind regards and wishing you safe travels,Team Easy Housing

Dear Guest,Thank you for your kind review. Yes, we are a Hostel and that can be seen on our profile.With kind regards,Team Easy Housing

Dear Guest,Thank you for your review. Our regular reception hours as can be seen on expedia are from 9:00 until 21:00. Just before 21:00 we did reach out to you through a message asking what is your approximate arrival time, but unfortunately we did not receive any reply. The receptionist was waiting on your arrival until 22:30 but as we did not receive a reply regarding your arrival time the receptionist left because it was well past the official closing hours of the reception. Any arrivals after 21:00 are late arrivals and if not communicated with our staff prior, we cannot guarantee the check-in. However, before the closing of the reception you were sent a code in our efforts to accommodate you even though the reception was about to be closed. The code that we sent was fully functional. We did check the code and worked just well. You needed to type in the number and use the # and just grab the handle bar and open the door. As well when you have already entered the Hostel you could have just walk the first floor and use the code for the room as explained in the message. Our colleague saw your calls much later for which he was not able to answer when you called, though we made sure that you will be able to check-in and sent you a functional code before that. By this from our side we made adjustments and efforts and followed everything to make the check-in possible at the late hour, past our reception hours, as described above.

Thank you for your feedback!

Dear Guest,Thank you for your kind review and looking forward to have you stay with us again.With kind regards,Team Easy Housing

Thank you for your kind feedback. Yes we do not have an elevator nor we advertise one, and towels can be rented at the reception for small fee.

Thank you for your kind review. Best regards, Reception

Thanks and we are a Hostel, so this is something that you should think of.

Dear Guest, Thank you for your kind review, it was a pleasure to have you stay with us. The tram ride to the city center is only 10 min, to the very center so it is not that far as stated in your review. Looking forward having you stay with us again. Best regards, Easy Housing Team

Thank you for staying with us and looking forward welcoming you again at Easy Housing Hostel in Prague. With best regards, Easy Housing Team

Thank you for your kind review

Dear Guest, Thank you for your feedback. We apologize for the inconvenience about the reconstruction during your stay but we are improving our facilities and this the only time when to do it. Apologize as well for men not respecting the separation of the bathrooms, please if you notice something like that let us know at the reception and we will settle it further from there. Thank you for staying with us and looking forward welcoming you again in a newly refurbished space. Best regards, Easy Housing Team

Dear Guest, Thank you for your review and pleasure having you stay with us. Looking forward welcoming you again. Best regards, Reception - Easy Housing

Dear Guest, Thank you for your kind feedback. We are always happy to welcome you back at our Hostel. Best regards, Easy Housing Team