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Bewertungen von Hilton Porto Gaia

5 out of 5
Hilton Porto Gaia
Rua Serpa Pinto 124, Vila Nova de Gaia

Bewertungen

9,4

Außergewöhnlich

209 von insgesamt 264 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
39 von insgesamt 264 Gästebewertungen haben eine Bewertung von 8 - Gut" "
6 von insgesamt 264 Gästebewertungen haben eine Bewertung von 6 - Okay" "
5 von insgesamt 264 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 264 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,4/10

Personal & Service

9,6/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Steffen

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Mariana Catarino am 17. Mai 2024
Dear Steffen,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 – Hervorragend

Steffen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Brilliant choice. Great stay. Looking forward to come back. best regards Präventum Team https://praeventum.de
Aufenthalt von 5 Nächten im April 2024
Antwort von Francisca Banhudo am 24. Apr. 2024
Dear Steffen,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

8/10 – Gut

Carmen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Lage ist ausgezeichnet, die Zimmer sind sehr sauber und die Betten sehr bequem. Das Personal ist sehr freundlich, war beim Frühstück aber etwas überfordert, als viel los war, wodurch die Bestellung unseres Cappuccino vergessen wurde. Das Frühstücksbuffet ist hervorragend, so eine tolle Auswahl sieht man selten. Leider sind die Zimmer etwas hellhörig, wenn sie direkt an der Straße/ über dem Parkhaus liegen. Was uns geärgert hat, war unser Erlebnis mit dem Taxi, welches wir beim Hotel für unsere Abreise an den Flughafen bestellt hatten. Das Taxi war als solches nicht gekennzeichnet, hatte auch keine Fahrpreis-Aufzeichnung und am Flughafen kam dann die Überraschung, dass es statt den üblichen 25€ tatsächlich 35€ kostet. Man fühlt sich als Gast hierdurch hereingelegt.
Aufenthalt von 3 Nächten im April 2024
Antwort von Francisca Banhudo am 24. Apr. 2024
Dear Carmen,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!Please note that the usual price to the airport by taxi is between 30-35. We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 – Hervorragend

Yomary Elena Abdelnour

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im März 2024
Antwort von Francisca Banhudo am 2. Apr. 2024
Dear Yomary,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

6/10 – Okay

Salih

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Was uns nicht mitgeteilt worden ist, sind die 22€ Parkgebühren pro Tag! Und in der Umgebung darf man auch nicht parken!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Francisca Banhudo am 29. Jan. 2024
Dear Salih,Thank you for sharing your feedback with us regarding your recent stay at Hilton Porto Gaia. We appreciate your valuable input and apologize for any inconvenience caused by the parking fee.We regret to hear that you were not informed about the 22 parking fee per day. Please note that at the hotel entrance, there is an information board displaying the parking prices to ensure transparency for our guests. We understand that this information might have been overlooked, and we apologize for any confusion it may have caused.In addition, we would like to mention that while parking in the neighborhood is an option, there are private parking facilities available at a similar price range. We recommend exploring these alternatives for your convenience.Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to our guest services team.We hope to have the opportunity to welcome you back and provide an improved experience in the future.Warm regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Nuno

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Francisca Banhudo am 28. Jan. 2024
Estimado Nuno,Antes de mais queremos agradecer pela sua recente estadia no Hilton Porto Gaia e por dedicar o seu tempo a responder a este pequeno questionário.Estamos muito satisfeitos em ver, pela sua pontuação, que apreciou ao máximo sua estadia connosco e esperemos que também tenha se divertido na lindíssima cidade do Porto.É bom saber que gostou dos serviços prestados pelos membros da nossa equipa. Iremos partilhar o seu comentário com todos eles.Muito obrigado uma vez mais por partilhar sua experiência connosco! O seu feedback é bastante importante para todos nós.Esperamos ter o prazer de recebê-lo em breve no nosso hotel. Se precisar de mais alguma assistência, por favor, não hesite em contatar-nos.Cumprimentos cordiais,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was very nice, we come back!
Aufenthalt von 3 Nächten im September 2023
Antwort von Francisca Banhudo am 26. Sept. 2023
Dear Peter,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 – Hervorragend

Jürgen Georg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolles Hotel in mitten der Portweinkeller und in Gehdistanz zur Altstadt. Toler Poolbereich und ein hervorragendes Frühstücksbuffet sind besonders zu erwähnen.
Aufenthalt von 6 Nächten im August 2023
Antwort von Patricia Ribeiro am 8. Aug. 2023
Dear Mr. Jürgen,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Mr. Jürgen, thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team.We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best regards,Patricia RibeiroGuest Relations

10/10 – Hervorragend

Anmol

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
very good
good
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Patricia Ribeiro am 1. Aug. 2023
Dear Mr. Anmol Singh,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Mr. Singh, thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best regards,Patricia RibeiroGuest Relations

10/10 – Hervorragend

Lisa-Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was really nice and very comfortable. We appreciated the really polite people and the breakfast was very delicious. The room was very clean.
Antwort von Patricia Ribeiro am 26. Juni 2023
Dear Mrs. Lisa- Maria,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Mrs. Lisa-Maria, thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best regards,Patricia RibeiroGuest Relations

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The service is not worthy of a 5-star hotel.
Antwort von Francisca Banhudo am 21. Juni 2023
Dear Mr. David,Thank you for your recent stay at Hilton Porto Gaia and for taking a moment to share your experience.I am saddened to see from your comments that you were not satisfied with your recent stay and deeply want to apologize for the inconveniences you must have faced. My colleagues and I are always looking for ways to improve our guest’s experiences, therefore your elaboration would be highly appreciated. Honest feedback from our guests is vitally important in our mission to deliver exceptional experiences in every hotel, for every guest, every time.We hope you had a great time in Porto despite the inconveniences you faced during your stay.Kind Regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Hansjürg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wundervoller Aufenthalt
Standard wie es sich für ein 5-Sterne Hotel gehört. Vom Check-In über das Frühstück und Zimmer-Service zim Check-Out alles wunderbar. Einziger Wehrmutstropfen war die Kommunikarion des Einjährigen bestehen des Hotels, welches just zum Zeitpunkt unserer Buchung stattfand, uns niemand darüber informierte und wir am Abend im Hotel-Restaurant, nach einem ausgiebigen Spa-Aufenthalt bis 20:00, nicht mehr essen konnten, sondern gezwungenermassem den Room-Service nutzen durften. Sehr empfehelenswert ist ein Schlummi in der Hotelbar in der 3. Etage und eon Aufenthalt im Spa-Bereich.
Aufenthalt von 2 Nächten im September 2022
Antwort von Patricia Ribeiro am 14. Okt. 2022
Dear Hansjürg,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Mrs. Hansjürg, thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best regards,Patricia RibeiroGuest Relations

10/10 – Hervorragend

Holger, Duisburg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super schönes neues hotel, perfektes Frühstück, die Klimaanlage arbeitet super leise, freundliches Personal. Nur die vielen Kellner im Frühstücksraum sind viel zu langsam und man muss zu ihnen gehen um Kaffee zu bekommen, das müssen sie noch lernen aktiv auf den Gast zuzugehen. Die Lage am Ufer ist perfekt, sehr ruhig und dann doch direkt im Leben mit vielen Restaurants
Aufenthalt von 3 Nächten im Juli 2022

10/10 – Hervorragend

Shirley, Naples

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a beautiful hotel with large rooms. Close to river and shopping and dining.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Francisca Banhudo am 22. Mai 2024
Dear Shirley,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Sarah

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Très bon hôtel, avec un design très moderne et chaleureux en même temps..
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Francisca Banhudo am 22. Mai 2024
Dear Sarah,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Gerard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel. Excellent staff and location
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Francisca Banhudo am 22. Mai 2024
Dear Gerard,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Leonarda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely pool and spa.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Francisca Banhudo am 22. Mai 2024
Dear Leonarda,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

8/10 – Gut

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
New built hotel with all the commodities expected
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Mariana Catarino am 17. Mai 2024
Dear John,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 – Hervorragend

Yoel

Gut: Sauberkeit und Ausstattung
.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mariana Catarino am 17. Mai 2024
Dear Yoel,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 – Hervorragend

Yoel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Mariana Catarino am 14. Mai 2024
Dear Yoel,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 – Hervorragend

José MARQUES

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hôtel très bien placé, très beau décor. Chambre expacieuse et propre. Très bon accueil et sympathique. Sans oublier le la piscine au sous-sol avec son jacuzzi.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Mariana Catarino am 14. Mai 2024
Cher Monsieur José Marques,Merci d'avoir partagé votre merveilleux retour sur votre récent séjour au Hilton Porto Gaia. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement privilégié et notre belle décoration. C’est également fantastique de savoir que vous avez trouvé votre chambre propre et spacieuse, et que notre équipe vous a réservé un accueil chaleureux et amical.Nous sommes particulièrement heureux que vous ayez apprécié notre piscine et jacuzzi au sous-sol. Vos commentaires positifs nous motivent à continuer à offrir un service et des équipements exceptionnels à tous nos clients.Nous sommes impatients de vous accueillir à nouveau pour un autre séjour mémorable.Cordialement,L'équipe du Hilton Porto Gaia

10/10 – Hervorragend

Gino

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was excellent
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Francisca Banhudo am 12. Mai 2024
Dear Gino,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 – Hervorragend

lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Miguel greeted us, gave us overview of hotel and city. He gave us a map and oriented us. Told us important info on avoiding the hills and got us off to a great start. The hotel is beautiful and staff wonderful, from checking in, breakfast to dinner! Breakfast is truly the hugest selection of food I have ever seen, they even have champagne for mimosas! The bar overlooking city was the perfect end to our day. I highly recommend this hotel. The location is easy to find and parking is in a garage below. Superb!!!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Francisca Banhudo am 12. Mai 2024
Dear Lisa,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Your personal mention for Miguel has been shared with him. Your feedback is highly appreciated and made this day even brighter for him, the rest of the team and me!Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

8/10 – Gut

Joanne, Raleigh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The upstairs bar had an amazing view. Need a hairdryer in the bedroom
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Mariana Catarino am 4. Mai 2024
Dear Joanne,Thank you so much for sharing with us your experience on Hilton Porto Gaia. It was a pleasure welcoming you in our hotel!We are particularly happy to know you have enjoyed our Magma Bar and it's amazing view.We look forward to welcoming you back on your next visit to Porto.Best regards, Hilton Porto Gaia Team

10/10 – Hervorragend

Cynthia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Habitaciones amplias. Muy comoda. El baño enorme. El desayuno delicioso. El hotel nuevo.
Aufenthalt von 2 Nächten im April 2024
Antwort von Mariana Catarino am 30. Apr. 2024
Estimada Cynthia,¡Nos encanta recibir comentarios tan positivos como el suyo! Nos enorgullece saber que ha disfrutado de nuestras amplias habitaciones y que se sentio cómoda durante tu estancia. En Hilton Porto Gaia, nos esforzamos por ofrecer a nuestros huéspedes una experiencia inolvidable, y es genial escuchar que hemos cumplido con sus expectativas. ¡Esperamos darle la bienvenida de nuevo pronto a nuestro hotel!Saludos,Mariana Catarino Guest Relations

10/10 – Hervorragend

Udayan, Potomac

Mit der Familie gereist
Views from the room are blocked but otherwise everything was good.
Aufenthalt von 2 Nächten im April 2024
Antwort von Mariana Catarino am 29. Apr. 2024
Dear Udayan,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We are more than happy to know you have enjoyed your stay with us.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

8/10 – Gut

funbi

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
a very nice and beautiful hotel, room was clean ,easy access to the winery, and lots of restaurant,we enjoyed our stay, the only problem was the pool was closed, we were not informed, we got there and we were just told it has been closed, due to repairs impromptu, aside that, its a beautiful hotel
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Francisca Banhudo am 24. Apr. 2024
Dear Funbi,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 – Hervorragend

glenn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic hotel.
Aufenthalt von 3 Nächten im April 2024
Antwort von Francisca Banhudo am 24. Apr. 2024
Dear Glenn,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 – Hervorragend

MARIA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gourgeus hotel. Rooms are beautiful spacious & modern decorated
Aufenthalt von 6 Nächten im April 2024
Antwort von Francisca Banhudo am 24. Apr. 2024
Dear Maria,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

8/10 – Gut

Olga

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great location, nice hotel. Housekeeping is lacking
Aufenthalt von 3 Nächten im April 2024
Antwort von Mariana Catarino am 11. Apr. 2024
Dear Olga,Thank you for your recent stay at our hotel and for taking the time to share your feedback with us.We're pleased to hear that you enjoyed our hotel's great location and found it to be nice overall. However, we apologize for any shortcomings you experienced with our housekeeping services.Please rest assured that we take your feedback seriously, and we will address the issues you've raised with our housekeeping team to ensure improvements are made.We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Mariana CatarinoGuest Relations

10/10 – Hervorragend

Bryan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice location, and the breakfast was amazing
Aufenthalt von 2 Nächten im April 2024
Antwort von Mariana Catarino am 11. Apr. 2024
Dear Bryan,Thank you for choosing to stay with us at Hilton Porto Gaia and for sharing your positive experience with us!We're thrilled to hear that you enjoyed our hotel's wonderful location and that you found our breakfast to be amazing. Providing our guests with a delightful culinary experience is always a top priority for us.Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Mariana CatarinoGuest Relations

8/10 – Gut

Yasmin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely unexpected birthday present. Excellent room service. Gorgeous spa.
Aufenthalt von 7 Nächten im April 2024
Antwort von Mariana Catarino am 11. Apr. 2024
Dear Yasmin,Thank you for sharing your delightful birthday experience with us at Hilton Porto Gaia!We're thrilled to hear that you enjoyed our excellent room service and found our spa to be gorgeous. Your kind words mean a lot to us.We look forward to welcoming you back for more memorable experiences in the future. If you need anything for your next stay, just let us know!Warm regards,Mariana CatarinoGuest Relations

10/10 – Hervorragend

Sergei

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We liked it very much.
Aufenthalt von 2 Nächten im April 2024
Antwort von Francisca Banhudo am 8. Apr. 2024
Dear Sergei,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.

10/10 – Hervorragend

Carrie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The location is perfect for travelers visiting the Porto area. Walkable and a beautiful relaxing atmosphere. Friendly staff and professional. Would stay here again and again.
Aufenthalt von 2 Nächten im März 2024
Antwort von Mariana Catarino am 3. Apr. 2024
Dear Carrie,Thank you for sharing your wonderful experience at Hilton Porto Gaia!We are thrilled to hear that our location proved to be perfect for your travels in the Porto area and that you found it to be walkable with a beautiful, relaxing atmosphere. It's always our goal to provide a serene environment where guests can truly unwind and enjoy their surroundings.We're also delighted that you found our staff to be friendly and professional. Ensuring our guests feel welcome and well taken care of is a top priority for us.Your kind words are greatly appreciated, and we would be honored to welcome you back to Hilton Porto Gaia on future visits to the area.Warm regards,Mariana Catarino

10/10 – Hervorragend

Alix

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was excellent, very clean and centrally located. The staff were wonderful, very helpful. We would highly recommend and will be returning in the future! Thanks for a lovely stay. A & M
Aufenthalt von 1 Nacht im März 2024
Antwort von Francisca Banhudo am 2. Apr. 2024
Dear Alix,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Roberto, Weston

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent Hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Francisca Banhudo am 2. Apr. 2024
Dear Roberto,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Malika Christiane

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Très bon séjour dans cet hôtel Personnels souriants et aimables Grand espace
Aufenthalt von 3 Nächten im März 2024
Antwort von Francisca Banhudo am 2. Apr. 2024
Cher Malika Christiane,Nous vous remercions pour votre récent séjour au Hilton Porto Gaia et pour avoir pris le temps de participer à notre enquête.Nous sommes ravis de constater, d'après vos notes, que vous avez pleinement apprécié votre séjour parmi nous et nous espérons que vous avez également passé un excellent moment à Porto.Nous vous remercions à nouveau d'avoir pris le temps de répondre à notre enquête, vos commentaires sont très appréciés par l'équipe - vous avez certainement fait notre bonheur !Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre hôtel dans un avenir proche.Si vous avez besoin d'aide, n'hésitez pas à nous contacter.Cordialment,Francisca Guest Relations

8/10 – Gut

Elizabeth

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Francisca Banhudo am 2. Apr. 2024
Dear ElizabethThank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

hector

Aufenthalt von 3 Nächten im März 2024
Antwort von Mariana Catarino am 11. Apr. 2024
Dear Guest,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

8/10 – Gut

Byron

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great stay at the Hilton Porto Maia. The hotel was is excellence conditin, close to the waterfront and the staff were very friendly. I was a little disappointed to find out that both the pool and hydropools were closed due to maintenance upon arrival. There was no indication that these facilities were closed during the time of booking. Otheriwse an excellent stay.
Aufenthalt von 2 Nächten im März 2024
Antwort von Francisca Banhudo am 16. März 2024
Dear Byron,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.

10/10 – Hervorragend

Ganiyat

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
L'hôtel était très beau, classe et propre, le personnel très accueillant et serviable, rien a redire
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Francisca Banhudo am 27. Feb. 2024
Chère Ganiyat,Merci pour votre récent séjour au Hilton Porto Gaia et pour avoir pris le temps de participer à notre enquête.Nous sommes très content de savoir, d'après vos notes, que vous avez pleinement apprécié votre séjour chez nous et espérons que vous avez également passé un moment formidable à Porto.Merci encore d'avoir pris un moment pour répondre à notre sondage, vos commentaires sont très appréciés par l'équipe - vous avez certainement fait notre journée !Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel dans un futur proche.S'il y a quelque chose que nous pouvons vous aider, n'hésitez pas à nous contacter.Cordialment,Francisca BanhudoGuest Relations

10/10 – Hervorragend

EDNALVA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
incrivel, recomendo o hotel ... conforto e localizacao perfeitas
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Francisca Banhudo am 27. Feb. 2024
Estimada EDNALVA,Antes de mais queremos agradecer pela sua recente estadia no Hilton Porto Gaia e por dedicar o seu tempo a responder a este pequeno questionário.Estamos muito satisfeitos em ver, pela sua pontuação, que apreciou ao máximo sua estadia connosco e esperemos que também tenha se divertido na lindíssima cidade do Porto.É bom saber que gostou dos serviços prestados pelos membros da nossa equipa. Iremos partilhar o seu comentário com todos eles.Muito obrigado uma vez mais por partilhar sua experiência connosco! O seu feedback é bastante importante para todos nós.Esperamos ter o prazer de recebê-lo em breve no nosso hotel. Se precisar de mais alguma assistência, por favor, não hesite em contatar-nos.Cumprimentos cordiais,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Freddie E

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff and service were excellent. Great location.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Francisca Banhudo am 25. Feb. 2024
Dear Freddie E,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our staff's service to be excellent and enjoyed our hotel's great location. Your satisfaction is our utmost priority, and we're delighted that we could contribute to making your stay memorable. We hope to have the pleasure of welcoming you back to the Hilton Porto Gaia Hotel in the future for another exceptional experience.Best Regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Julien Eric

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Un excellent hôtel avec de tres bonnes prestations.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Francisca Banhudo am 18. Feb. 2024
Dear Julien Eric,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Warm regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

HYEONSEOK

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Francisca Banhudo am 18. Feb. 2024
Dear Hyeonseik,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca Banhudo Guest Relations

10/10 – Hervorragend

Wael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel van top kwaliteit kamers erg leuk en grote personeel erg aardig alles wat top in de Hilton Hotel
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Francisca Banhudo am 17. Feb. 2024
Dear Wael,Thank you so much for your glowing review of Hilton Porto Gaia! We're delighted to hear that you found our hotel rooms to be of high quality and very pleasant, and that our team provided excellent service throughout your stay. It's wonderful to know that you had such a positive experience with us. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Best Regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

SOLANGE

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Incrível
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Francisca Banhudo am 17. Feb. 2024
Estimada Sra. Solange,Antes de mais queremos agradecer pela sua recente estadia no Hilton Porto Gaia e por dedicar o seu tempo a responder a este pequeno questionário.Estamos muito satisfeitos em ver, pela sua pontuação, que apreciou ao máximo sua estadia connosco e esperemos que também tenha se divertido na lindíssima cidade do Porto.Muito obrigado uma vez mais por partilhar sua experiência connosco! O seu feedback é bastante importante para todos nós.Esperamos ter o prazer de recebê-la em breve no nosso hotel. Se precisar de mais alguma assistência, por favor, não hesite em contatar-nos.Cumprimentos cordiais,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Olanike

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel location makes most tourist spots accessible within walking distance
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Francisca Banhudo am 6. Feb. 2024
Dear Olanike,Thank you for sharing your experience! We're thrilled to hear that you found our hotel's location convenient for exploring Porto's tourist spots on foot. We strive to provide our guests with easy access to the city's attractions, and we're delighted that you enjoyed this aspect of your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back to Hilton Porto Gaia Hotel in the future!Best Regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Jaspal

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
it's a great place
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Francisca Banhudo am 4. Feb. 2024
Dear Jaspal,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 – Hervorragend

Ryan Christopher

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was very nice
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Mariana Catarino am 24. Jan. 2024
Dear Ryan,Thank you so much for sharing with us your experience on Hilton Porto Gaia. It was a pleasure welcoming you in our hotel!We’re glad to see from your scores that you overall enjoyed your experience with us and hope you had a great time in Porto as well.We look forward to welcoming you back on your next visit to Porto.Best regards, Hilton Porto Gaia Team