6/10 – Okay
Melanie K.
7. Juni 2024
Gut: Sauberkeit
Communication issues
The property itself was clean and communication initially seems great. Master bed was comfortable. Pull out couch mattress has seen better days. Be aware- this property is run by a company (Vacasa) not an individual person. When we arrived the wifi was not working. We kept getting an error message that the router needed to be reset however there was no router found in the areas we could access in the unit. I contacted Vacasa that night by chat and by phone. The chat first told me that wifi was not provided at the unit (in contradiction to the listing info) then shortly thereafter I was given the name and password (which I already had) and then was told to reset the router multiple times even though I had made it clear there was no router in the unit. I had a little more success with the operator however his solution was to send out a local person to fix it who was supposed to contact me before coming so I knew to expect a stranger at the door but I did not receive any calls and no one came to fix it during our stay. I received no follow up communication from Vacasa. Location was convenient. Could walk to Old Port and the harbor easily.
Melanie K.
Aufenthalt von 2 Nächten im Juni 2024