6/10
The house itself was very nice, but we experienced significant issues that affected our stay.When we arrived after a long day of travel, we couldn’t get into the house. The keypad didn’t work, and the door lock was broken. We had to call the emergency number, answer a series of questions, and then got transferred—only to answer the same questions again. Despite explaining multiple times that the lock was broken, no one offered to come out and help us. After a frustrating and extended attempt, we finally managed to get the door open ourselves.From that point on, we were forced to leave the house unlocked whenever we left, as the lock was completely non-functional from the outside. I reported this issue daily during our stay, and every time I was asked the same questions. No one ever came to fix it.Additionally, on day two, we discovered that the front toilet tank would not refill. We had to manually fill it using a bucket. This issue was also reported and, again, no one showed up to address it.It was very disappointing to deal with unresolved maintenance issues and lack of support during our stay.
Theresa M.
Aufenthalt von 3 Nächten im Mai 2025