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Bewertungen von Casa da Matriz

3 out of 5
Casa da Matriz
Rua António José D'Almeida, 22, Ponta Delgada

Bewertungen

8,2

Sehr gut

22 von insgesamt 39 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
7 von insgesamt 39 Gästebewertungen haben eine Bewertung von 8 - Gut" "
5 von insgesamt 39 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 39 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 39 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

7,8/10

Personal & Service

6,8/10

Ausstattung

8,2/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Erwin

Verbesserungswürdig: Personal & Service
Aufenthalt von 8 Nächten im Juli 2022

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 2 Nächten im November 2018
Antwort von Antonio Rodrigues am 28. Nov. 2018
Thank you for your reservation and feedback

10/10 – Hervorragend

William, Nürnberg/München Bayern

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Absolut unerwartet gut!!
Wir waren leicht erschrocken für wie günstig man so ein sauberes Hotel buchen kann. Wir sind geprägt von spanischen, italienischen und kroatischem Service - dieses Hotel war so sauber. Das Personal hat sich immer sehr um uns bemüht. Also das war mit Abstand das beste jemals gebuchte Hotel im Süden Europas. Zudem wir teilweise wesentlich teurere Hotels gewohnt sind. Klare Empfehlung. Einziger Nachteil ist, dass am Hotel und in der Umgebung keine Parkmöglichkeiten gibt. Es ligt super zentral in Ponta Delgada - allerdings mussten wir unser Auto ca. 1.5 km weiter weg abstellen.
Aufenthalt von 6 Nächten im Mai 2018
Antwort von Antonio am 27. Mai 2018
Thank you for your comment

6/10 – Okay

Nancy

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The location was good..room was nice and clean but big issue with no hot water and when I told staff.The reply was let it run a few minutes and it will get hot. It was cold the entire time...disappointing.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Albert

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Mucho ruido, sobretodo el fin de semana. El apartamento muy bien, limpio y muy serviciales.
Aufenthalt von 10 Nächten im Juni 2023
Antwort von Elisabete. am 7. Aug. 2023
Dear Albert,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards, Casa Matriz.

10/10 – Hervorragend

William J

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a nice spacious room with access to a small kitchen.
Aufenthalt von 4 Nächten im Mai 2023

10/10 – Hervorragend

Virginie

Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Andrew Joseph

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fantastic place. Fantastic location. You will have to find and pay for parking downtown, but there are places to park pretty close.
Aufenthalt von 6 Nächten im November 2022

10/10 – Hervorragend

Per Adam

Aufenthalt von 3 Nächten im Juli 2022
Antwort von Francisco am 27. Juli 2022
It was a pleasure having Per Adam as a guest. We hope to see you again in a near future

6/10 – Okay

Michael

Gut: Sauberkeit und Zustand der Unterkunft
Good but can be loud music at weekends
Good option in town but it can be loud music on a Friday and Saturday night until around 4am if you have a room on the front. The other nights were okay. Our room had no mirror, bin or sink in the room. There is a kitchen and a lounge. Good location when not a weekend.
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Francisco am 27. Juli 2022
It was a pleasure having Michael as a guest. About the noise, we can not do anything about it, since the accommodation is in the center of Ponta Delgada. We hope to see you in the near future.

10/10 – Hervorragend

Luc

Aufenthalt von 1 Nacht im Juli 2022
Antwort von Francisco am 27. Juli 2022
It was a pleasure having Luc as a guest. We hope to see you in a near future

6/10 – Okay

Michael

Gut: Sauberkeit
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Francisco am 27. Juli 2022
It was a pleasure having Michael as a guest.

10/10 – Hervorragend

Maria José

Aufenthalt von 3 Nächten im Mai 2022
Antwort von Casa Matriz am 28. Juni 2022
Thank you for staying with us!

10/10 – Hervorragend

helena

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was only to sleep as the plane was late but nice and comfortable place
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Casa Matriz am 28. Juni 2022
Thank you for staying with us!

8/10 – Gut

Fátima Assunção

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im März 2020
Antwort von Nicolau am 30. März 2020
Muito obrigado pela sua avaliação

10/10 – Hervorragend

Genivaldo farias

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Muito satisfeito
Eu adorei o espaço,muito agradável e aconchegante,ambiente limpo e organizado,as minhas proximas viagens a Ponta Delgada concerteza me hospedarei na Casa Matriz eu a recomendo.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Nicolau am 11. Nov. 2019
Muito obrigado pela sua avaliação. Foi um gosto para nós poder recebe-lo. Volte brevemente :) Cumprimentos

10/10 – Hervorragend

Chad, Salt Lake

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place to stay but a little hot...
Our stay was really good except that our room did not have a fan or AC and it was extremely stuffy. Worse, there were some really hot days in PD while we were there. Otherwise, the place was clean and we enjoyed using the kitchen. It was nice to be in the heart of the city.
Aufenthalt von 4 Nächten im Juli 2019
Antwort von Casa Matriz am 29. Juli 2019
Hello Chad, Thanks for your feedback. Hope you enjoyed your stay in Casa Matriz. Best Regards

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mesmo no centro da cidade, limpo, decorado e com arrumação.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Nicolau am 20. Juli 2019
Muito obrigado pela sua pontuação! É muito importante para nós. Cumprimentos

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juli 2019
Antwort von Casa Matriz am 15. Juli 2019
Hello, Thanks for your feedback. Hope you enjoyed you stay in Casa Matriz. Best Regards

6/10 – Okay

Fil, Laval

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Good location to be in the center of the town. Easy check-in. Very, very, very noisy, i only slept 2 hours because of all the noise (people coming in and out). No insonority at all.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Nicolau am 22. Juli 2019
Thank you for your review but we must say that it's not very accurate as we never had any complaints like that before. But nevertheless we are sorry for your troubles and will check what heppened and correct any issues if necessary.. We hope that we have the oportunity to meet again. With Best Regards

10/10 – Hervorragend

Leon, Brentwood, CA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed at property for one night as a layover from Terceira back to California. Stayed in apt. A1. Room provided plenty of room for 3 adults and two teenagers. Very modern interior, with plenty of amenities and comfortable. Heard music and yelling from disco down the street around 3:00 AM, but really just due to location. Only complaint, if you can call it a complaint, was the shower drained very slowly, which caused water to overflow floor pan onto bathroom floor... made for short showers. More of a maintenance issue really. Happy with stay overall.
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Casa Matriz am 5. Juli 2019
Hi Leon Thank you very much for choosing staying with us an for the nice review. We hope to have again at our accommodations. Best regards, Casa da Matriz

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Algumas pessoas com que entrei em contato eram simpáticas, como Carolina e Ana. O espaço do quarto era razoável, embora sem mesa, cadeiras ou geladeira
Aufenthalt von 6 Nächten im Juni 2019
Antwort von Rodrigues am 28. Juli 2019
Obrigado pelo seu comentário

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Liked that it was in central location, but at the same time. It was really noisy, no sound barrier, could hear everything. People walking a lover the place, flushing walking up and downstairs. Outside noise level really annoying especially if you’re really trying to rest and sleep. No a/c no fans, and we were told not to open windows, stuffy. Could sleep noise level outside until 4am. Would not stay there again.
Aufenthalt von 5 Nächten im Juni 2019
Antwort von Rodrigues am 28. Juli 2019
Thank you for your comment

10/10 – Hervorragend

Tom

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Casa Matriz am 4. Juni 2019
Hi, Thank you for your evaluation. We hope to see you soon. Best regards, Casa Matriz

2/10 – Ungenügend

Josh

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Don’t risk ruining your holiday by staying here
Let’s be clear, Casa da Matriz is nothing more than a very, very expensive hostel, and it’s barely that. There is no lobby, there is no one on site if you have a problem. Here is where you take the risk. As there is no one on site there is a piece of paper with two numbers to call if you have a problem. We soon realized there was no hot water and called one of the numbers. We were told someone would be by to fix the water within 10 minutes. An hour later no one had stopped by. I called both numbers for the next 20 minutes, no one answered. It would be 2 DAY, YES, TWO DAYS before we would have hot water. Let’s return to the point that again, this “hotel” is most certainly not a hotel, it’s a hostel. The walls are paper thin and you hear EVERYTHING that is going on. In fine hostel fashion there is an extra bed stored in the room that was not requested and a closet full of broken hangers and pillows without pillow cases. The bathroom door doesn’t open all the way because it hits the sink and the toilet doesn’t stop running until you go and physically lift the lid off the toilet and mettle with the plug. The bed is like sleeping on a pyramid, for some reason the middle protrudes and drops along the sides. Finally, I would add that I sent two messages to the administration to explain to them what happened and how inappropriate I found it to pay so much for a 2 days without hot water. Both messages were completely ignored. So stay here at your own risk.
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Casa da Matriz am 14. Juli 2019
Dear client, Thank you for your feedback, it is very important for us. We were 100% able to help you. Everything was answered, explainin several times how to work with the hot water in the bathroom. Hope see you again in a near future. Best regards.

10/10 – Hervorragend

Marisa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im März 2019
Antwort von Casa Matriz am 27. März 2019
Boa tarde Marisa, Muito obrigado pela seu feedback. Esperamos que tenha desfrutado da sua estadia na nossa Casa Matriz. Esperamos a ver novamente na nossa Casa Matriz. Melhores cumprimentos

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hôtel bien, bonne emplacement. Pas insonorisation
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Casa Matriz am 24. Feb. 2019
Hello, Thanks for your feedback. Hope you enjoyed your stay at Casa Matriz. Best Regards

10/10 – Hervorragend

Inês

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Espectacular
Espectacular, próximas viagens aos Açores será sem dúvida a nossa escolha.
Aufenthalt von 4 Nächten im Februar 2019
Antwort von Casa Matriz am 17. Feb. 2019
Ola Inês, Muito obrigado pelo sue feedback. Esperamos que tenha desfrutado da sua reserva na nossa Casa Matriz. Melhores cumprimentos

8/10 – Gut

Marcelo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Januar 2019
Antwort von Casa da Matriz am 22. Jan. 2019
Hello Marcelo, Thanks for your feedback. Hope you enjoyed your stay. Best Regards

6/10 – Okay

luiz

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
it was terrible .there is a bar three shops down which stays open till two am. then the people come on to the street till light. only night you sleep is sunday as they closed.
Aufenthalt von 4 Nächten im Oktober 2018
Antwort von Casa da Matriz am 15. Nov. 2018
We sorry for any inconvenience. Thank you for your feedback!

10/10 – Hervorragend

Louise

Just great
Great room and great location. Would definitly stay there antohter time.
Aufenthalt von 3 Nächten im September 2018
Antwort von Rodrigues am 20. Sept. 2018
Thank you for your comment

10/10 – Hervorragend

Bernadette

Beautiful room. Great spot in the middle of all the action.
Aufenthalt von 1 Nacht im August 2018
Antwort von Casa Matriz am 22. Aug. 2018
Thank you so much for staying with us. Your opinion is very important for us. Kind Regards

8/10 – Gut

Antonio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location. In the heart of everything. Portas da cidade within view. Only negative was that nearby cafe was open till 5am and the guests were very loud
Aufenthalt von 1 Nacht im Juli 2018
Antwort von Casa Matriz am 22. Aug. 2018
Thank you so much for staying with us! We hope yo see you again. Best Regards

2/10 – Ungenügend

Winemaker, California

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
HOTEL WAS NOT AVAILABLE WHEN WE ARRIVED
We traveled over 24 hours to the Azores and when we finally arrived (tired and in need of sleep), we were told our room was not available. The property manager shuttled us 30 minutes away and out of town to another location and asked it this room would be ok. We booked this room so that we would be in the city center not 30 minutes away so the replacement was unacceptable. I had to drive back to town and book another hotel to be able to stay where we wanted. This is a horrible let down and I probably won't book with Expedia ever again. In regards to the property in Ponta Delgada, Andre tried his best to make it work so kudos to him!
Aufenthalt von 5 Nächten im Juni 2018

10/10 – Hervorragend

Rachael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful and central.
This is a guesthouse so there are different types of rooms. We booked the room that had it's own kitchen, bathroom and living quarters. This place was huge and beautiful. Very clean and at the city center. Others have complained about the noise. Well,thats because you are at the center of cafes resturaunts and bars. The bed are firmer than U.S. beds but they are all like that on São Miguel. We loved this place and will book again.
Aufenthalt von 1 Nacht im Juni 2018
Antwort von António am 5. Juni 2018
Thank you for your comment

8/10 – Gut

Milan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Azores trip
Vynikajúca poloha v historickom centre Ponta Delgada, dobre zariadený, k dispozícii aj kuchynka
Antwort von Antonio am 13. Mai 2018
Thank you for your comment

10/10 – Hervorragend

Brian, Boston

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Long weekend off season
It took me a bit to find the place, as there are a lot of narrow one-way streets and I was driving and had no GPS. It took me another bit to find my apt.as I hadn't remembered the "A" in A1. Opening the door and going in though was a complete shock. It was huge, and new, and clean, and nicely appointed. I hadn't even expected a kitchen but there it was. The place continually surprised me. It took me two days before I realized there was a porch off the kitchen for example. The biggest surprise was how quiet it was. With all new insulated windows and metal door the city just disappeared once inside. But maybe not. Maybe the biggest surprise was how central the place is. If you found the geometric center of the interesting parts of downtown you'd probably be pointing right at this place. The only nightclub in town (Raiz) is just a few doors down yet you can't hear the live band until you step outside. The best place to eat (A Tasca, in my opinion) just a street over. The marina just a few blocks. Couldn't recommend the place more and look forward to going back some day.
Aufenthalt von 3 Nächten im Februar 2018
Antwort von Antonio am 13. März 2018
Thank you for your comment, we are absolutely happy for that. Please return same day and let us know, we will recognize you for this comment.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Really big , clean , and beautiful guest house.
The guest house was the cleanest ive been in and maybe one of the nicest.
Aufenthalt von 2 Nächten im Dezember 2017
Antwort von António am 29. Dez. 2017
Thank you for your feedbak