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Bewertungen von Best Western Stagecoach Inn

2.5 out of 5
Best Western Stagecoach Inn
5940 Pony Express Trl, Pollock Pines, CA

Bewertungen

8,8

Hervorragend

198 von insgesamt 361 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
115 von insgesamt 361 Gästebewertungen haben eine Bewertung von 8 - Gut" "
29 von insgesamt 361 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 361 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
9 von insgesamt 361 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,2/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Bruno, Switzerland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice quiet located on the Way to Lake Tahoe
Nice quiet located on the Way to Lake Tahoe. A little bit a dark Place but nice in the mettle of the Wood. Nice little Pool to relaxe
Aufenthalt von 1 Nacht im August 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes Motel ruhiger Lage. Große Zimmer mit Balkon und tollem Ausblick. Sehr sauber und ordentlich. Anstelle des sonst üblichen Wegwerf-Geschirrs werden Gläser und Tassen verwendet! Beim Frühstück ist der Manager leider joggen und bemerkt nicht, dass der Kaffee alle ist. Der O-Saft ist einmal zu viel verdünnt.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
perfektes Hotel auf der Durchreise
Wir nutzten das Hotel auf der Durchreise vom Lake Tahoe Richtung San Francisco und fanden alles vor, was wir für eine Nacht brauchten.

8/10 – Gut

John, Dana Point

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pretty easy access off Hwy 50, between two exits. Close to Safeway, gas stations and other small stores. Clean rooms. Free mini breakfast starts at 7am and typically includes scrambled eggs and sausage plus pancake machine. However, no elevator to 2nd floor.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Ting

Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Debbie, Waterloo

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
While the property was rustic, the service was sketchy. Didn't like having the breakfast service cut shorter than time specified. Also having to tell staff to clean room, and then the trash not being taken out. We had to twice get our key cards fixed to let us in. Very annoying. Would not recommend for price paid.
Aufenthalt von 5 Nächten im März 2024
Antwort von HP am 12. März 2024
Hello Debbie. Thank you for staying with us and providing your feedback. We will look into what happened during your stay. I am sorry for any inconvenience. We surely do not try to make guest experience unpleasant. We are always trying to better our service so your feedback really helps us.

8/10 – Gut

Rayan, San Francisco

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Nice and quiet location. The staff was friendly and responsive. The only issue was that the room heater did not work, but they promptly provided a space heater.
Aufenthalt von 1 Nacht im März 2024
Antwort von HP am 12. März 2024
Hello. Thank you for staying with us and coordinating with the front desk during your stay regarding the heating issue. I am happy we were able to provide you with a solution right away. We will be looking into the heating issue. We hope you stay with us in the future.

10/10 – Hervorragend

Mariam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean
Aufenthalt von 1 Nacht im März 2024
Antwort von HP am 12. März 2024
Hello Mariam. Thank you so much for staying with us. We make it a priority to provide sanitized and clean rooms to all guests. I appreciate your feedback.

10/10 – Hervorragend

VANESSA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von HP am 27. Feb. 2024
Hello Vanessa. Thank you so much for staying with us. We enjoyed having you as our guest and appreciate your feedback during your stay at the Best Western Stagecoach Inn.

2/10 – Ungenügend

ROSALINA

Aufenthalt von 1 Nacht im Februar 2024
Antwort von HP am 27. Feb. 2024
Hello. Thank you for providing your feedback again. We appreciate all guests and we are always looking to satisfy each and every guest as we are in the hospitality business. We are always striving to learn how to overcome different scenarios.

10/10 – Hervorragend

Yi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von HP am 27. Feb. 2024
Hi Yi. Thank you for leaving us your feedback about your stay. We hope to see you again.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Breakfast was terrible, a waste of time
Aufenthalt von 1 Nacht im Januar 2024
Antwort von HP am 3. Feb. 2024
Hello. Thank you for staying with us. I am sorry to sear your expectations for breakfast was not met. I would love to hear what went wrong via email so that we can improve upon this. We try our best to provide extra selections and want to continue to improve. Thanks again.

10/10 – Hervorragend

Juraj

Aufenthalt von 1 Nacht im Januar 2024
Antwort von HP am 3. Feb. 2024
Hello. I am glad to hear you enjoyed your stay with us. We love hearing from our guests.

10/10 – Hervorragend

Armando

Aufenthalt von 1 Nacht im Januar 2024
Antwort von HP am 3. Feb. 2024
Hello. Thank you for leaving us a review!

10/10 – Hervorragend

Teona

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von HP am 3. Feb. 2024
Hi Teona. Thank you for staying with us and leaving us feedback. I truly appreciate it. Stay warm!

10/10 – Hervorragend

Ivy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von HP am 3. Feb. 2024
Hello Ivy. Thank you for staying with us and leaving us feedback!

10/10 – Hervorragend

Melanie, Florence

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were very comfortable in the king suite at this hotel. The staff was very nice and helpful and we had a great time. Breakfast was yummy and we especially liked the pancake machine. We would definitely stay there again!
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von HP am 3. Feb. 2024
Hi Melanie. Thank you for staying with us and letting us know about your stay! We love to hear about guest experience and I am glad we met your expectations. The pancake machine seems to be a hit!

6/10 – Okay

Robert

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von HP am 3. Feb. 2024
Hi. Thank you for staying with us.

10/10 – Hervorragend

Monica

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von HP am 3. Feb. 2024
Hello Monica. Thank you for staying and leaving us feedback!

10/10 – Hervorragend

Gina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von HP am 3. Feb. 2024
Hello. Thank you for staying with us and we appreciate your feedback!

10/10 – Hervorragend

Stephen Douglas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Stephanie

Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

KATHLEEN, newbury park

Aufenthalt von 1 Nacht im November 2023
Antwort von HP am 3. Feb. 2024
Hi. Thanks for leaving us a review. We hope to see you again.

10/10 – Hervorragend

Sarah, Olivehurst

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I got into town after midnight and was able to check in quickly and without any problems. The manager onsite was awesome and very friendly as well as hospitable. My suite was way larger than expected and it was already warmed up for me. My bed was amazingly comfortable with extra pillows and blankets in my room. I would highly recommend staying here if passing throughout town.
Aufenthalt von 1 Nacht im November 2023
Antwort von HP am 27. Nov. 2023
Hi Sarah! I am so happy to hear that you stayed with us and that you have a pleasant stay. Thank you for sharing your guest experience. We truly appreciate it.

10/10 – Hervorragend

Jose

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von HP am 27. Nov. 2023
Hello Jose. Thank you for choosing to stay with us and taking the time to leave us a review!

8/10 – Gut

Eloise

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von HP am 27. Nov. 2023
Hello. Thank you for staying with us and leaving us a review. We appreciate it!

8/10 – Gut

William

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von HP am 27. Nov. 2023
Thank you so much for staying at the Best Western Stagecoach Inn, William. Stay warm!

10/10 – Hervorragend

Kaitlyn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von HP am 11. Nov. 2023
Hello! Thank you for staying with us!

10/10 – Hervorragend

Angelina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von HP am 11. Nov. 2023
Thank you for staying with us, Angelina.

10/10 – Hervorragend

Craig, SPARKS

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von HP am 11. Nov. 2023
Thank you for sharing your feedback!

8/10 – Gut

steve

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Our trip to Pollock Pines/Placerville area was to Apple Hill Farms(pumpkin patch)...Drove 4 hours for what i thought was pumpkins. On arrival i seen why the wife/kids (Boss Lady) wanted to go, a pumpkin patch like no other ive seen. Our Hotel Best Western stagecoach was literally no more than 3-4 miles on a stretch road. Surrounded by trees and wilderness was awesome, very relaxing and quiet...The staff was great, rooms were clean, and the outside all you see was trees. It was perfect for us. Definitely recommend it
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von HP am 11. Nov. 2023
Hello Steve. Thank you for choosing to stay at the Best Western Stagecoach Inn. We truly appreciate your feedback and I am so happy that you took advantage of our close proximity to the local Apple Hill ranches.

6/10 – Okay

Amaury

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Pretty clean and quiet but if you come for the pool dont waste your money it is cold as ice even if it is 90 outside. Even very motivated kids gave up. There is also a loud engine running for 5 mins every hour or so all night!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von HP am 10. Okt. 2023
Hello Amaury. Thank you for choosing to stay with us. I am sad to hear about your experience during your stay. We have considered your issues and will be working on improving guest experience.

6/10 – Okay

Klas

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
To much money for what it is.
The personnel was friendly, the room for the amount of money paid ($240/night) you would expect a room in better condition. We woke up at 7am that the ac turned on, it sounded like a leaf blower! The bathroom was in need of a renovation as well. This was more like a $100 motel then a $240 one…
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von HP am 9. Okt. 2023
Hello. Thank you for staying with us. I’m sorry you didn’t have a pleasant experience with us. We will look into the issues you pointed out as we are always trying to improve.

10/10 – Hervorragend

Amy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would stay here again, clean, quiet, updated
Aufenthalt von 1 Nacht im September 2023
Antwort von HP am 7. Okt. 2023
Hi Amy! Thank you for choosing to stay with us. I will share your feedback to the staff!

8/10 – Gut

Jason

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von HP am 7. Okt. 2023
Hello Jason. We appreciate your feedback and are glad that you stayed with us.

8/10 – Gut

Barbara

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good value
Room was clean, very quiet, and the beds were very comfortable. Hearing the freeway noise sort of lulled me to sleep.
Aufenthalt von 1 Nacht im September 2023
Antwort von HP am 25. Sept. 2023
Hello Barbara. Thank you for choosing to stay with us and we are so happy to hear about your experience with us. I am glad the new beds were comfortable!

10/10 – Hervorragend

Greg, Antioch

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love this place. Very clean. Beds were very comfortable
Aufenthalt von 1 Nacht im September 2023
Antwort von HP am 25. Sept. 2023
Hi Greg. Thanks for staying with us and taking the time to leave us feedback. We hope to see you soon.

10/10 – Hervorragend

Stephen

Aufenthalt von 1 Nacht im September 2023
Antwort von HP am 7. Okt. 2023
Hello Stephen. Thank you for staying with us and leaving us a review! We appreciate it.

8/10 – Gut

Victoria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Get away
This was just what I needed before going backpacking. The women (sorry didn’t get her name) that helped us check in was amazing. She was also there in the morning for the included breakfast.
Aufenthalt von 1 Nacht im August 2023
Antwort von DM am 1. Sept. 2023
Hello Victoria. Thank you for staying with us. We are glad you had such a good experience and we will let the employee know that you were pleased with her service. We appreciate your business and hope for you to stay with us again.

8/10 – Gut

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I almost rate it perfect but the free breakfast doesn’t include any bacon or sausages. Lol!
Aufenthalt von 1 Nacht im August 2023
Antwort von DM am 1. Sept. 2023
Hello Richard. We are glad you chose to stay at the Best Western Stagecoach Inn and appreciate the feedback.

10/10 – Hervorragend

Manuel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
check in was quick
Aufenthalt von 1 Nacht im August 2023
Antwort von DM am 1. Sept. 2023
Hello Manuel. We are glad that the check-in process was such a good experience for you. We appreciate the feedback. Hope you will stay with us again soon.

10/10 – Hervorragend

Kelly

Aufenthalt von 1 Nacht im August 2023
Antwort von HP am 17. Aug. 2023
Hello Kelly. It was a pleasure having you stay with us. Stay safe!

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
nice one night stay
Check in clerk was very friendly and efficient.
Aufenthalt von 1 Nacht im August 2023
Antwort von HP am 17. Aug. 2023
Hello Mark. Thank you for choosing to stay with us and I am glad the front desk made your checking in process a breeze!

10/10 – Hervorragend

Randy

Aufenthalt von 1 Nacht im Juli 2023
Antwort von HP am 22. Aug. 2023
Thank you so much Randy. We appreciate your feedback and we hope to see you again.

8/10 – Gut

Anna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleasant, clean, friendly
A great find if staying in the area. Clean, very friendly, quiet. Not the most or least scenic location, but hidden from the freeway (and vice versa). Our room had view over empty dirt lot and trees with hawks’ nest in back. Minor quibble— the disinfectant they use has a rather harsh scent. But good value and would stay again if needed to spend the night in the area.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von HP am 17. Aug. 2023
Hi Anna. Thank you for staying with us and leaving us your feedback! We greatly appreciate it.

10/10 – Hervorragend

Sudip, San Jose

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thoroughly enjoyed our stay at this nice property. Highly recommended!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von HP am 17. Aug. 2023
Hello Sudip. I truly appreciate the endorsement from you! See you in the near future.

4/10 – Schlecht

Lucas, Ben Lomond

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service
Checked in easy enough. There was a couple arguing outside for over an hour though. The woman at the front desk went outside but never said anything to them or asked them to not do it in public. There was four of us ( 2 adults and two children) in a room with two full size beds. The smell of air freshener or cleaning product was pretty overpowering. The room is advertised as sleeping four, but there was only 3 towels. I went to ask the front desk for more towels and a couple extra pillows (each bed comes with 3). My 3 and 5 year old roll so we try to put a pillow on the side of each of them so the don’t roll off the bed. I was told that they didn’t have any other pillows, then the front desk said they just didn’t know where they were kept. I found this odd since it’s not a large complex. She didn’t say she would try and look or anything. It was a Sunday night and not busy. I don’t think I’d stay here again.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von HP am 24. Juli 2023
Hello. Thank you for staying with us. We are sorry your stay did not go as expected. We will look into your feedback and make improvements on our end as part of our group training.

10/10 – Hervorragend

Allyson

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ac didn’t work first night, but Emily was great and had it fixed immediately!
Aufenthalt von 2 Nächten im Juli 2023
Antwort von HP am 17. Aug. 2023
Hi there. Thank you for leaving us feedback and I apologize for the AC not working. We had a power outage and the AC system was not reset after the outage. Again, truly sorry for the inconvenience but I am glad everything worked out well for you.

10/10 – Hervorragend

Dany

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All good
Aufenthalt von 1 Nacht im Juli 2023
Antwort von HP am 17. Aug. 2023
Thanks Dany! See you soon and stay safe!

10/10 – Hervorragend

Amber

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We stayed at the Inn for a few nights while we picked up kids from Mountain camp and dropped kids off at Sugarloaf Fine Arts camp. It was perfect for our needs. The room accommodated one adult and four teens perfectly. The kitchen was great for the abundance of snacks and drinks teens consume. The pool, although small was an added bonus to cool off. A lovely touch was a shared room guests can have breakfast and snacks.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von HP am 17. Aug. 2023
Hi Amber! Thank you for staying with us during your trip up here for the kids camp. I am glad you found our accommodations up to par!