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Bewertungen von Grotta Palazzese

5 out of 5
Grotta Palazzese
Via Narciso 59, Polignano a Mare, BA

Bewertungen

8,8

Hervorragend

24 von insgesamt 36 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
4 von insgesamt 36 Gästebewertungen haben eine Bewertung von 8 - Gut" "
5 von insgesamt 36 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 36 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 36 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

8,6/10

Personal & Service

8,4/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Claudia

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

VICTOR

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Robin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Staff is amazing

10/10 – Hervorragend

Pratiti

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is breathtaking. I had the suite with the jacuzzi and dinner reservations at the restaurant but arrived on a very windy day. Not only did they warn me ahead of time, they were super accommodating once I got there and gave me options as I would not have been able to use the jacuzzi that day. The restaurant was closed but they went out of their way to give me a private tour so I could take photos and videos. Everyone was super sweet, and I will definitely come back! Do yourself a favor and stay here; you will NOT regret it one bit. One of the best experiences of my life to date, even with the wind.

10/10 – Hervorragend

astrid

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente servicio, nosotras no hablamos ingles y Arianna demasiado amable nos explico todo en español y fue de gran alivio. Gracias por su gran atención, nos facilitaron todo lo que queríamos, dan un excelente servicio como ninguno Ariana y Dario. Les agradecemos mucho. Son los mejores, estan el turno de la tarde ellos. Sin duda volveremos a regresar.

10/10 – Hervorragend

Rodrigo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Experiência inesquecível
Experiência inesquecível. Ficamos no quarto de frente para o mar, quarto amplo, confortável, super bem decorado e moderno, com amenities da Bulgari. O restaurante do hotel é imperdível (caro, mas vale cada centavo pela vista e ambiente). Os hóspedes do hotel também necessitam reservar, mas tem prioridade. O café da manhã é um espetáculo, servido no próprio restaurante do hotel de frente para o mar.
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

bernardino

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Tomokazu

Aufenthalt von 2 Nächten im September 2023

8/10 – Gut

Hermes H

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Estadia de 2 dias nada de extraordinário! Ponto positivo é o restaurante que o local é cinematográfico mas a comida pra mim foi abaixo de outras estadias em outros hotéis! O jantar também não surpreendeu! Não me hospedaria novamente somente reservaria o restaurante para o jantar pois o cenário é incrível! Mas fuja de dias muito quentes !
Aufenthalt von 2 Nächten im Juli 2023

2/10 – Ungenügend

John

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
The hotel room was nice. The hotel stall nice. The restaurant was terrible. One of the worst meals I have ever had in 30years traveling to Italy. The waitstaff was the absolute worst I have ever experienced!
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Front Desk Reception am 13. Sept. 2023
Dear Mr. John,Thank you for bringing this issue to our attention.We apologize that you had a bad experience and that our service did not meet your expectations.Thank you for taking the time to notify us.We will use the feedback to improve and to ensure it doesn't happen again.Grotta Palazzese staff

10/10 – Hervorragend

Nadyesda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Wilber

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Enza am 13. Mai 2023
Dear Mr. Wilber,We thank you for your review and it was a pleasure to be able to host you.Reviews of this type gratify our employees and pay off our daily commitment.We look forward to hosting you again and wish you a pleasant continuation of the day.Grotta Palazzese staff

10/10 – Hervorragend

Antonio

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is built for royalty and you are treated as such by the staff. There is nothing that the hotel staff does not take care of.
Aufenthalt von 1 Nacht im April 2023
Antwort von - Seleziona - am 3. Mai 2023
Dear Guest,Many thanks for your wonderful review.We are really glad you enjoyed your stay and we look forward to seeing you again very soon.Grotta Palazzese staff

10/10 – Hervorragend

Marcelo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Carmen am 3. Nov. 2022
Dear Guest , thanks for your review and we hope you could again enjoy Grotta Palazzese in the near future. Kindest Regards from Polignano a Mare

4/10 – Schlecht

Honoré

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Rapport qualité-prix très décevant. Prix très élevés pour une chambre supérieure vue mer. La vue mer de réduir à 2 petites fenêtres… Chambre assez spacieuseuse,mais sans fauteuil,ni chaise…;il faut donc s’asseoir sur le lit! Dans tout l’hôtel ni bar,ni coin cozy pour s’asseoir ou se reposer. Accueil très peu chaleureux de la part d’un personnel peu aimable… Beach-club au prix de 150 €/ chambre!!!
Aufenthalt von 3 Nächten im September 2022

10/10 – Hervorragend

Freddy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Uniek hotel
Uitstekend gelegen aan de rand van de oude stad. Netheid en vriendelijkheid personeel is top. Unieke locatie restaurant.
Aufenthalt von 11 Nächten im September 2022
Antwort von Front Office Staff am 16. Okt. 2022
Dear Mr. Freddy,We thank you for the kind words you have given us and you cannot imagine how much satisfaction they fill us.We work hard in order to offer our customers a unique experience. We are really glad you enjoyed your stay and we look forward to seeing you again very soon.Grotta Palazzese

6/10 – Okay

FELIPE

Aufenthalt von 1 Nacht im August 2022

6/10 – Okay

Marjan

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Stunning view/ mediocre service
Price of rooms reflect an unmatched view and location. But the quality of breakfast and dinner were disappointing. If you like a stale croissant with the most amazing view for 50 euros- this is the hotel. Importantly, the worst part of the hotel was the staff. No one went beyond greeting to do anything. The parking is an absolute nightmare to figure out and the hotel never emailed or made us aware of the circumstances. So all around, not the best value for the incredibly expensive price- other than the view. Our daughter wanted to come join us for one night, and not only was the hotel completely reluctant to provide a cot, they would not even allow her to come with us in the shuttle to the beach. All five of our family members took a van, while our daughter had to take a TukTuk motorcycle to the beach, where she was also prohibited from entering due to “full capacity”, but there were at least 50% open chairs and umbrellas. The hotel staff was so unwilling to help us find a solution to our daughter having no where to sleep for the night to the point where we felt genuinely uncomfortable with her even entering the hotel with us. We offered to pay extra money for her to enter the beach, or shuttle, or even another cot, but they were unmovable. It was not so much that the policy was so severe, but that the service was so unwilling to assist us in alternative solutions. Our stay was fine until this stain of an experience.
Empty beach chairs
Beautiful view from our room
Aufenthalt von 3 Nächten im August 2022

10/10 – Hervorragend

Antonio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Servizi e personale all’altezza della location
Purtroppo mia figlia ha avuto problemi di salute però la gentilezza del personale ed i servizi offerti ci hanno reso comunque piacevole il soggiorno. Un grazie a tutto il personale
Aufenthalt von 3 Nächten im August 2022
Antwort von Staff Grotta Palazzese am 14. Aug. 2022
Gentilissimo Antonio, è stato un piacere avere come ospite Lei e la sua famiglia. Recensioni di questo tipo gratificano i nostri collaboratori e ripagano il nostro impegno quotidiano. Ci Auguriamo di poterla ospitare nuovamente e Le auguriamo un piacevole proseguimento di giornata. Staff Grotta Palazzese

6/10 – Okay

Suren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
The place is beautiful. The staff is the best. The property itself is very well located but other than the views which are amazing, the hotel doesn't have any amenities that justify how much they charge a night. The other thing that didn't make sense to me is that there is no pool or beach access. If you want, you can pay $50 per person and they will take you to their other hotel 3km away. Do they really need to charge for that, just included in the price per night, that would have made more sense to me. Lastly eating in the restaurant, which is expensive as well, it was a magical experience. In summary, I will go back to the restaurant but not the hotel
Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Michael

Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Vera

Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

Sofia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything is exceptional!
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Grotta Palazzese staff am 13. Juni 2022
Dear Sofia, Thanks a lot for your kind words. We hope to have you back as our welcome guest in the future. Best regards from Polignano a Mare,

4/10 – Schlecht

Rukia

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
For anyone reading this, just know that if you want to book here, you are paying a LOT of money for the setting NOT the food, drink or service. The food was good but not €200 for three courses(!!!) good. Both the starter and main came out lukewarm and bland. The dessert took 1h to come after the main course even with me asking numerous times for it. The drinks were ridiculous with a €6-8 beer charged at €45 and a bottle of water for €10. The service however was the worst element of the whole experience. No greeting as you arrived or left, staff wearing face masks on their chins, they were ultimately slow and inattentive. The whole meal took us three hours with lots of waiting and the disappointment in the service ruined the overall experience. The views were great but they could only compensate so much for purely bad service and in the end, it really wasn’t worth it. I also stayed at the hotel. The room was clean and spacious but overpriced and there were many other hotels nearby that were much better value, with more character and I’d have gotten much more for my money. Again, the staff were poor. Mediocre reception to our arrival, no hotel tour of where to find the amenities - we were bluntly told there is no bar when we asked but no friendly recommendation of something in the vicinity. If I could redo the whole thing, I wouldn’t stay at the hotel because really it’s a restaurant with a hotel - not a hotel with a restaurant (if that makes sense).
Aufenthalt von 3 Nächten im Juni 2022

10/10 – Hervorragend

Roberto

Aufenthalt von 1 Nacht im Mai 2022
Antwort von Enza am 31. Mai 2022
Dear Mr. Roberto, thanks a lot for your kind feedback and we are happy about your lovely and enjoyable experience. We are looking forward to welcoming you again at Hotel Grotta Palazzese. Kindest regards from Polignano a Mare.

10/10 – Hervorragend

Edward

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful location and amazing service
Absolutely beautiful location and perfect level of service from the hotel. They really took that extra step to make our stay that extra bit special
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Roberto am 26. Mai 2022
Dear Guest, We thank you for your review and it was a pleasure to be able to host you. Reviews of this type gratify our employees and pay off our daily commitment. We look forward to hosting you again and wish you a pleasant continuation of the day. Grotta Palazzese staff

10/10 – Hervorragend

uchenna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Exquisite property and location is excellent
Aufenthalt von 1 Nacht im März 2022
Antwort von Carmen am 15. Apr. 2022
Dear Guest , thanks for your review and we hope you could again enjoy Grotta Palazzese in the near future. Kindest Regards from Polignano a Mare.

10/10 – Hervorragend

Skerdi

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great time we had! Friendly staff .
Aufenthalt von 1 Nacht im August 2021
Antwort von NBoutique Hotel Grotta Palazzese am 5. Okt. 2021
Dear Guest Skerdi, thanks for your review and we hope you could again enjoy Grotta Palazzese in the near future. We simply remain at your entire disposal. Kindest Regards from Polignano a Mare.

10/10 – Hervorragend

Deric

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hôtel, worth every penny, we will be back!
Aufenthalt von 1 Nacht im August 2021
Antwort von NBoutique Hotel Grotta Palazzese am 5. Okt. 2021
Dear Guest Deric, thanks for your nice review and we simply hope you could again enjoy in the near future Grotta Palazzese and Polignano a Mare. We simply remain at your entire disposal. Kindest Regards from Polignano a Mare.

6/10 – Okay

Giulia

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Nulla di così eccezionale, camera davanti locale notturno, bagno molto piccolo. Bella la vista sicuramente ma nulla di che la camera!
Aufenthalt von 1 Nacht im August 2021

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im August 2020

10/10 – Hervorragend

beyhan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Hotel Grotta Palazzese am 7. Nov. 2019
Dear guest Beyhan, thanks for your review and we really hope you could again enjoy in the near future Grotta Palazzese and Polignano a Mare, Warm Regards, Hotel Grotta Palazzese

8/10 – Gut

Henry A

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overvalued
Overvalued. Diária de um 5 em Paris para um quarto com vista extremamente limitado.
Aufenthalt von 2 Nächten im September 2019
Antwort von Hotel Grotta Palazzese am 7. Nov. 2019
Dear Guest Henry, thanks for your feedback. We would like to inform you that Premium Room is the only type of room without sea view. Looking forward to welcome you again in the future, Warm regards, Hotel Grotta Palazzese

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Très bel endroit. Il manquait une machine a café en chambre, et surtout un personnel qui ne fait pas des barrages à ses clients comme si il s'agissait de parfait inconnus.
Aufenthalt von 3 Nächten im August 2019
Antwort von Grotta Palazzese am 25. Aug. 2019
Merci pour la critique. La machine à café n’est pas fournie avec notre équipement, mais le café vous pouvez en toute sécurité demander dans votre chambre avec le room service et nous sommes heureux de vous offrir. En ce qui concerne le filtre à l’entrée est de devoir justement pour sauvegarder les clients d’hôtel. Nous vous remercions encore une fois de nous avoir choisis et nous ne pouvons que nous souhaiter de vous accueillir à nouveau dans le cadre fantastique de la Grotta Palazzese.

10/10 – Hervorragend

Marian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Short and very sweet stay at a luxurious property.
An amazing but unfortunately brief stay at a stunning hotel. The proximity to the cave restaurant below and its location in the old town centre was an added benefit.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Grotta Palazzese am 23. Juli 2019
Dear Marian, thanks for your review and we really hope you could again enjoy in the near future Grotta Palazzese and Polignano a Mare. At your disposal. Warm Regards. Hotel Grotta Palazzese