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"Horri"

"So etwas habe ich noch nicht erlebt. 1,5 Stunden anstehen für einen Frühstückstisch, überall lassen Gäste ihr ToGo Essen liegen. Beim Abendessen totales Chaos, ebenfalls Wartezeiten bis zwei Stunden. Das Personal ist superfreundlich und bemüht, das Konzept und die Horden an Gästen (1.800 Zimmer, rund 4.200 Gäste) funktioniert leider nicht. Wir waren nur eine Nacht zur Überbrückung da, hatten uns auf das besondere Erlebnis gefreut…. Aber war soooo froh wieder abzureisen. Die Pools sind schrecklich, keine karibische Musik, keine Stimmung. Bei Ankunft sind wir an den Strand und waren versehentlich im falschen „Club“-Bereich. Da kam gleich Security und hat uns unfreundlich vertrieben: der Strand war aber aufgrund Regens menschenleer… Naja. Wir gehen hier nie wieder hin"

"Wir waren für eine Woche in diesem wunderschönen Resort. Die Anlage ist sehr gepflegt, das Personal sehr freundlich (auch ohne Trinkgeld) und hilfsbereit. Wir haben in verschiedenen Restaurants gegessen. Einzig beim Italiener war das Essen für uns als Europäer nicht wirklich top. Wir kommen gerne wieder und können das Resort allen die auf der Suche nach Erholung/Ruhe und sorglosen Ferien sind nur wärmstens weiterempfehlen."

"The Finest Punta Cana had a lot of potential, but unfortunately fell short in several key areas during our stay. The location and beach were quite nice, but the overall experience was marred by poor service and substandard food and beverage quality. The staff, while friendly enough, often seemed disinterested and inattentive. On multiple occasions, we had to call to request our room be cleaned, even though we had the "make up room" sign displayed from early in the morning. The general sense was that the staff were just going through the motions, rather than providing the high level of service one would expect at a resort of this caliber. The food was a major disappointment. Approximately 80% of the time, the meals we were served were simply not edible. The quality and freshness were lacking, and the preparation was often sloppy. The cocktails were also poorly made, using cheap, low-quality liquor. Even the wine selection was surprisingly poor, with options that were barely drinkable. While the resort itself and the beach were nice, the execution across the board was simply subpar. It seems that management may be struggling to maintain standards and provide a truly high-end experience. Unfortunately, we cannot recommend the Finest Punta Cana based on our stay. There are likely better options in the area that can deliver a more enjoyable and memorable vacation."

"The resort is nice, the staff is friendly, with a suite you get a butler and ours, Eric, really did a great job. There are 4 a la carte restaurants for dinner so if you stay a week it can get a little redundant. The food was good, but not great (in comparison to other resorts in that category and price range we have been to before). All in all it was a nice vacation but I feel we paid a lot or rather too much considering what we got (compared to other resort vacations that we did before). What did bother us is that there is a major construction side right next door (10-15 feet from the „fence“), there is another resort being built and our room was the second room right next to it, it was not possible to change rooms within the same category (only to rooms without the private pool), so we had to stay in that room. My advice would be to request a room on the left side (buildings 2 / 4 / 6) since that is furthest from the construction. If you get a swim up room, get one with pool view, not garden view because if you’re on the right side (building 3 or 5) that will give you construction view (there’s no garden). Regarding Expedia and the resort credit: that is basically a scam. We got $500 in resort credit. What we only learned upon arrival is that only $100 can be used per day and you have to book something that costs more than 100 so basically they make you pay more money to use the resort credit. This was stated nowhere in the booking = very intransparent hidden costs."