Außenbereich

Bewertungen von Thompson Playa Del Carmen Main House, by Hyatt

4.5 out of 5
Thompson Playa Del Carmen Main House, by Hyatt
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO

Bewertungen

8,8

Hervorragend

517 von insgesamt 816 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
153 von insgesamt 816 Gästebewertungen haben eine Bewertung von 8 - Gut" "
78 von insgesamt 816 Gästebewertungen haben eine Bewertung von 6 - Okay" "
30 von insgesamt 816 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
38 von insgesamt 816 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Mehmet

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Thompson Playa del Carmen am 3. Jan. 2024
Dear Mr. Mehmet, We first would like to thank you for choosing our Thompson Playa del carmen hotel for your holidays in Thompson and for sharing your score on your experience among us. We hope you can give us pleasure to welcome you back in the near future. Kind regards

10/10 – Hervorragend

Torsten

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
sehr gut gelegenes Hotel, im Zentrum
Schoene und praktische Zimmer . Sehr gutes Bett .Tolle Poollandschaft auf der Dachterasse. Fruehstuecksauswahl koennte besser sein. Sehr freundliches und hilfsbereites Personal
Aufenthalt von 4 Nächten im Dezember 2022
Antwort von Nadia Bolaños am 26. Dez. 2022
Lieber Torsten, vielen Dank, dass Sie Ihre Kommentare mit uns geteilt haben. Wir freuen uns sehr zu wissen, dass Sie einen ausgezeichneten Aufenthalt bei uns hatten! Wir haben Ihre Kommentare zum Frühstück mit unserem Director of Food and Beverage geteilt, damit wir Verbesserungsmöglichkeiten finden können.Wir hoffen, Sie bald zu sehen!Um ehrlich zu seinNadia Bolaños - Thompson Playa del Carmen

6/10 – Okay

Franziska

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Das Hotel ist sehr schön und sehr zentral, aus diesem Grund ist die Umgebung ziemlich laut. Für uns ok, da wir auch in ein wenig lärmiger Umgebung gut schlafen. Zur Entspannung gibt es noch das Thompson Beach, welches zur Nutzung des Beachclubs und direktem Zugang zum Strand zur Verfügung steht. Die Infrastrukturen sind toll, doch die Dienstleistung lässt noch zu wünsche übrig. Der Service muss sich noch finden und organisieren. Die Mitarbeiter sind alle sehr nett und zuvorkommend, doch noch Einwendungen desorganisiert.
Aufenthalt von 6 Nächten im Dezember 2019
Antwort von Stefano Antoniazzi-Front Office Manager am 24. Jan. 2020
Dear Miss Franziska, we really appreciate your kind review about your recent stay at Thompson Playa del Carmen. We will definitely take into consideration your useful comments about our service in order to fix it and better train our coworkers. We look forward to welcoming you back to Playa del Carmen in the near future. Kind regards,

8/10 – Gut

Vogel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das beste 5* Party Hotel in Playa
Das Hotel ist Optisch der Hammer ! die zimmer neu sauber gross mit balkon wichtig 2 stock strassenseite so sieht man das merr - dafür recht betriebsam ! betren super wer kein problem mit leben hat ist sehr zufrieden mit dem zimmer! poollandschsft sensationell wer gerne am pool ust und ibiza style schätzt mit dj usw der wird hier sehr zufrieden sein! preise für eine cabana 150-300 dollar !! einzug der möchte gern pool manager redet agressiv von trinkgeld was in unseren augen für so ein nobler ort nicht geht und sehr mühsam ist !!!!!!! gastronomische einrichtungen super midern super qualität !! Fazit: Top Party Hotel auf hohe Niveau an aller besten Lage für das Nachtleben besser geht nicht!! Absolut Too die Reception unsere Probleme wurden sehr ernst genommen und zu unserem vorteil erledigt grosses kompliment
Aufenthalt von 2 Nächten im März 2018

8/10 – Gut

Sven, Zürich

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Trendiges Hotel mitten in der Stadt und Strandnähe
Pro: Personal freundlich und hilfsbereit, zentale Lage und doch Strandnahe, gute Restaurants und Bars in der Nähe, komfortable Zimmer, gepflegter Pool auf dem Dach. Contra: Zimmertüren/Verriegelung relativ laut, Nachtleben ist zu hören.
Aufenthalt von 9 Nächten im November 2017

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Stadthotel mit Roofpool
Neues und sehr schönes Hotel. Toller Service aller Mitarbeiter. Großartiger Poolberreich auf dem Dach.
Antwort von José A am 20. Apr. 2017
Dear Guest Thanks for taking the time to write your review as you mentioned our staff works everyday to create amazing experiences with our guests. See you soon!

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Reuven

Gut: Ausstattung
Amazing
Aufenthalt von 4 Nächten im März 2024
Antwort von Gisela Gutierrez am 11. Mai 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kindly, Thompson Playa del Carmen

2/10 – Ungenügend

Dinesh, Cranbury

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the management is poor . The airconditioner in the rooms did not work and broken down and management did not disclose this at the time of checking. Very poor services and very very noisy. Property is totally run down. BEWARE DO NOT STAY AT THIS LOCATION/HOTEL
Aufenthalt von 4 Nächten im April 2024
Antwort von Gisela Gutierrez am 11. Mai 2024
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Thompson Hotels will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Kindly, Thompson Playa del Carmen

10/10 – Hervorragend

Erick

Aufenthalt von 2 Nächten im April 2024
Antwort von Gisela Gutierrez am 11. Mai 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kindly, Thompson Playa del Carmen

4/10 – Schlecht

Jesus Manuel

Aufenthalt von 1 Nacht im April 2024
Antwort von Gisela Gutierrez am 11. Mai 2024
Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to give us the opportunity of making your holiday wishes come true.Kind regards, Thompson Playa del Carmen

10/10 – Hervorragend

Jonas

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great corner suite and close to everything!!!! Perfect place to be right by the nightlife. Only 7 or so minutes to mamitas beach club / beach. Higjly recommend.
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest services Thompson Playa del Carmen. am 8. Apr. 2024
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon!Argia Arce.

8/10 – Gut

DI

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest services Thompson Playa del Carmen. am 8. Apr. 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Argia Arce.

6/10 – Okay

Wendy

Gut: Sauberkeit und Personal & Service
I wouldnt stay here again, but location is great and very convenient. Eating out was the best desicion, since the food at the hotel was not the best. Only had one elevator working the time we were there.
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest services Thompson Playa del Carmen. am 2. Apr. 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Argia Arce.

10/10 – Hervorragend

Jack

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great pool and the rooms were really nice and spacious
Aufenthalt von 5 Nächten im März 2024
Antwort von Guest services Thompson Playa del Carmen. am 3. Apr. 2024
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Argia Arce.

10/10 – Hervorragend

Jorge

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy amable todo el personal, excelente servicio.
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest services Thompson Playa del Carmen. am 2. Apr. 2024
Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.Argia Arce.

6/10 – Okay

Oscar

Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Didn’t like a couple or personal things
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest services Thompson Playa del Carmen. am 2. Apr. 2024
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.Argia Arce.

10/10 – Hervorragend

GABRIELA

Very nice place
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest services Thompson Playa del Carmen. am 3. Apr. 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Argia Arce.

6/10 – Okay

Hamida

Mit dem Partner gereist
Gut: Personal & Service
The front desk didn’t address any issues. The fridge in our room wasn’t working and the front desk totally ignored our request to have it repaired.
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest services Thompson Playa del Carmen. am 8. Apr. 2024
We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.-Argia Arce.

10/10 – Hervorragend

Martha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nos encantó todas las atenciones de todo el personal de este hotel Thompson en especial Miguel en el área del restaurante 👏Gracias volveremos!
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest services Thompson Playa del Carmen. am 8. Apr. 2024
Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.-Argia Arce.

8/10 – Gut

idan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good experience over all
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest services Thompson Playa del Carmen. am 15. Apr. 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.-Argia Arce.

8/10 – Gut

ROBERTO, Knoxville

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for restaurants and shopping. Some noise at night from outside night life depending on your designated room.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Guest services Thompson Playa del Carmen. am 15. Apr. 2024
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. -Argia Arce.

4/10 – Schlecht

Francisco

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest services Thompson Playa del Carmen. am 15. Apr. 2024
Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.-Argia Arce.

6/10 – Okay

María

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Excellent location, right at Quinta avenida where all the clubs and great restaurants are, also walking distance of the beach. The breakfast was amazing and pool on the terrace also great. Room was spacious, bathroom and shower super luxurious and the bed really comfortable. We also booked the shuttle service from the airport, which was Excellent, we were a big group and the attention Luis gave us was top tier, with beverages and everything. The main issue we had is the air conditioning was a mess the whole time, which made the room super hot and humid or incredibly cold at night i came back sick. Also check-in was more than an hour wait, extremely inefficient for no more than 6 guests in line.
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest services Thompson Playa del Carmen. am 15. Apr. 2024
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.-Argia Arce.

10/10 – Hervorragend

Ilan, Myrtle beach

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Best hotel clean safe locations number 1
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Guest services Thompson Playa del Carmen. am 15. Apr. 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.-Sincerly.

10/10 – Hervorragend

Chana

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest services Thompson Playa del Carmen. am 15. Apr. 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Sincerly,-Argia Arce

10/10 – Hervorragend

Jose

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Guest services Thompson Playa del Carmen. am 15. Apr. 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Sincerly.-Argia Arce.

10/10 – Hervorragend

Hildegard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed in jr. Suite. If you enjoy real good night life this is the spot. Room was awesome with personal balcony that overlooked entire nightlife. Is loud at night but they do provide ear plugs. I enjoyed just dreaming of party still going on while drifting off to sleep. Roof top pool & restaurant very enjoyable and beautiful
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Guest services Thompson Playa del Carmen. am 15. Apr. 2024
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Sincerly.-Argia Arce.

2/10 – Ungenügend

Matthew

Verbesserungswürdig: Personal & Service und Ausstattung
Nothing works in this place. Tv streaming doesn’t work. Hot tub on my balcony suite doesn’t work. Probably the loudest hotel in the town. Very disappointed. Stay elsewhere.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest services Thompson Playa del Carmen. am 15. Apr. 2024
We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.Kidnly.-Argia Arce.

10/10 – Hervorragend

Rana

Aufenthalt von 7 Nächten im Februar 2024
Antwort von Guest services Thompson Playa del Carmen. am 2. Apr. 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Argia Arce.

8/10 – Gut

jimmy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Centrally located, requested for more pillows but they never came. Slippers are some of the best I’ve used at a hotel.
Antwort von Guest services Thompson Playa del Carmen. am 15. Apr. 2024
We have taken note of your constructive comments and please be assured that we value all our guests feedbacks to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.Sincerly.-Argia Arce.

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Recomendable
Hotel muy bien ubicado, a solo pasos de los mejores restaurantes de PDC, en general el hotel muy bien, piscinas y restaurante OK! El pero fue el inodoro del cuarto no funcionaba bien, se reporto con recepcion desde el dia de llegada y asi paso todos los dias de la estadia sin solucionarlo, todas las veces decian que mandarian a alguien y no lo solucionaron nunca.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jhon Appleton am 13. Feb. 2024
Muchas gracias mi estimado / a por su valuable y constructivo comentario. Para nosotros, Thompson Playa del Camen. Comentario como el suyo nos ayuda a crecer y mejorar nuestros servicios. En el nombre del Hotel Thompson Playa del carmen, le pedimos una disculpa y le esperamos verlo muy pronto.

6/10 – Okay

Martha

Gut: Sauberkeit und Zustand der Unterkunft
Es un bonito hotel buenas camas almohadas y bonitos cuartos y limpio pero al estar en la 5a avenida no se si en un cuarto mas alto estaría menos ruidoso. Creo que es un hotel mas para gente joven que quiera estar en una excelente ubicación pro muy ruidosa. Y el servicio de lo pediamos muy tardado
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jhon Appleton am 6. Feb. 2024
Estimada MarthaMuchas gracias. Hotel Thomson Playa del Carmen está sumamente agradecido por su valioso comentario. Comentarios como el suyo nos ayudan a mejorar tanto nuestra propiedad como nuestro servicio. Quiero asegurarle que sus comentarios serán atendidos.Atentamente.

10/10 – Hervorragend

Andrea

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super happy to stay in a hotel i know however the check in process was definitely slow. But the attendants were trying and very friendly and because i am in the industry i let it go.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jhon Appleton am 6. Feb. 2024
Dear AndreaThank you for sharing your point of view regarding your recent visit to our establishment. In Hotel Thompson Playa del Carmen. We Care. Feedback like yours helps us improve both our property and our service. I want to assure you that your valuable comments will be addressed.Sincerely

4/10 – Schlecht

Megan

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The service was just missing. Check in took forever because the girl was on her phone. Parking was a nightmare! No valet. They close down 5th ave so we had to park 5 blocks away. Waited 30 mins at breakfast for a cup of coffee. We knew we were in trouble when there we earplugs by the bed. Every surrounding restaurant is so incredibly loud you can’t hear yourself think. Unless you’re looking for a massive party scene I would not recommend this hotel or Playa Del Carmen in General. We were there less the 24 hours and split.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jhon Appleton am 6. Feb. 2024
Thank you for sharing your point of view regarding your recent visit to our establishment. I'm truly sorry that your experience was not satisfactory. Feedback like yours helps us improve both our property and our service. I want to assure you that your comments and the inconveniences you experienced will be addressed.Once again, I apologize for the inconvenience during your visit with us.Sincerely,

8/10 – Gut

Ashley, Farmingdale

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The staff was excellent. Besides the lady at the front desk who rolled her eyes at us as we asked for a specific room. They also charge us for towels after a coffee spill in the room.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Angelica Hernadez am 27. Jan. 2024
Thank you so much for sharing your review with us. We really appreciate it! I have shared your comments with the departments involved and we are working together to improve the points that you mentioned. We hope we can welcome you again in a near future so we can pamper you as you deserve! Kindly,Angelica Hernandez - Reservations

2/10 – Ungenügend

Mario, Bloomington

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Very disappointed. The property has been having issues with the AC for some time now. The moment you walk in you can feel the heat. Also the rooms have a funny smell (like burnt) I had a couple nights and I left on the first one. Didn’t get a refund by the way. I was very exited about this hotel but won’t be coming back. Now I know.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Elizabeth Madrid am 22. Jan. 2024
Dear Mr. Mario, Thank you for your valuable comments. We are taking into your comments to improve our service in all the different ways. We hope you can give us pleasure to welcome you back in the near future. Kind regards, Elizabeth Madrid - Thompson Playa del Carmen.

2/10 – Ungenügend

Jordan, Los Angeles

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
The sullen greeting from check-in was only made worse by the ineptitude of the front desk staff, who couldn’t turn two separate reservations into one cohesive stay…my key didn’t work the second day, and they turned the AC off, because their system didn’t see I was in the room for another night - the roof too pool staff never once came over to offer help or a drink menu or food - I feel violated and ripped off - do better Since you carry the Hyatt cache - thanks for ruining my time with you
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Angelica Hernadez am 15. Jan. 2024
Dear Jordan, Thank you for sharing your valuable comments that help us in the continuous improvement of our service, we hope you visit us again to pamper you.

8/10 – Gut

Karen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Booked a room with 4 adults, got to the room and only 3 Towels, 2 water bottles, 2 coffee , 2 robes and shampoo conditioner etc was half full Tried calling down , no one answers , so go to reception and they did rectify quickly🙏
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Angelica Hernadez am 15. Jan. 2024
Dear KarenThank you so much for sharing your experience with us it helps us to improvement our service.

8/10 – Gut

jonpaul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
amazing but not for all
amazing, my third time but noisey as F if your in a corner suite, so be aware if your a seeking quiet type, but I love this hotel and its rooftop pool and can sleep thru anything
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Thompson Playa del Carmen am 9. Jan. 2024
Dear Mr. Jonpaul First of all we would like to thank you for making our Thompson Playa del Carmen your preferred choice for your vacation at our hotel, it is always a pleasure to welcome back our most loyal guests year after year. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again.CordiallyThompson Playa del Carmen

8/10 – Gut

Ricardo

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Thompson Playa del Carmen am 9. Jan. 2024
Estimado Sr. Ricardo,En primer lugar nos gustaría darle las gracias por elegir nuestro hotel Thompson Playa del carmen para sus vacaciones en Thompson y por compartir su puntuación sobre su experiencia con nosotros. Esperamos que pueda darnos el placer de darle la bienvenida de nuevo en un futuro próximo.Cordialmente Alejandra Núñez

2/10 – Ungenügend

Edgar

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Thompson Playa del Carmen am 9. Jan. 2024
Estimado Sr. Edgar, Gracias por tomarse el tiempo de compartir su puntuación sobre su reciente estancia. Sentimos no haber alcanzado sus expectativas.Nos tomamos muy en serio esta puntuación, y esto nos ayuda a mejorar cada día. Esperamos tener la oportunidad de darle la bienvenida en un futuro para mostrarle todas las mejoras y disfrutar de sus vacaciones.Cordialmente Alejandra Núñez. Thompson Playa del Carmen

6/10 – Okay

Peter

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a great hotel and one of the best rooftops in the city, but definitely a club vibe, so the area is very noisy. More importantly, it is very expensive for the level of hotel that it is. For this price I would expect a 5 star experience.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Angelica Hernadez am 15. Jan. 2024
Dear PeterWe appreciate your kind time to give us your valuable comments, we work every day to improve our service and attention.

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
DO NOT COME HERE - You'll regret it!
TL;DR: Thompson Hotel in Playa Del Carmen is completely understaffed, the current staff is untrained. Terrible guest experience. Clear management problem. The pool is frigid. There are literally 0 guests in the pool at any moment during the day. When speaking to the pool manager he told us this is a complaint from other guests as well. At the front desk, there’s only 1 overwhelmed receptionist that’s incapable of handling phone calls, checkins, checkouts along with questions from passing guests. The room is on top of the kids corner at a mall. Literally not figuratively. Very loud all day with no way to take a nap or a restful sleep. The food at the rooftop restaurant is beyond disgusting, watered down coffee, almost inedible food. In the room, the phone is broken so we cannot call the reception with any issues, and there were a few. Bed sheets stinking of mold or dampness, no water in the room, no coffee, housekeeping took away the robes. Issues that meant we had to go downstairs to ask for help from overwhelmed receptionists that constantly complain about being understaffed and untrained. When I asked about the hotel’s manager’s contact to let them know about our experience, the receptionist refused to provide it. The receptionist was completely untrained and unable to handle the situation.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Thompson Playa del Carmen am 9. Jan. 2024
Thank you for taking the time to share your comments about your recent stay. We are sorry we did not reach your expectations. We take very seriously what you mention, and this help us to improve every day.We hope to have the chance to welcome you on a future to show you all improvements and enjoy your vacations. Kind regards.Alejandra Núñez. Thompson Playa del Carmen

10/10 – Hervorragend

Katsumi

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Thompson Playa del Carmen am 9. Jan. 2024
Dear Katsumi,We first would like to thank you for choosing our Thompson Playa del carmen hotel for your holidays in Thompson and for sharing your score on your experience among us. We hope you can give us pleasure to welcome you back in the near future. Kind regardsAlejandra Núñez

10/10 – Hervorragend

Jeffrey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Well run hotel. Excellent staff. Be prepared for noisy nights as you are close to all of the night clubs. They are hopping until 3 AM every night. Not a place for a quiet night. Otherwise they were a real pleasure.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Jhon Appleton am 6. Feb. 2024
Dear JeffreyHotel Thompson Playa del Carmen appreciate your valuable feedback. Thank you for choosing us for your stay. We hope to see you soon again.

8/10 – Gut

ANDERSON D

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good
Beautiful and very pleasant hotel. Large and comfortable room. An exception is made for the hotel reception, which gives the impression of a decadent hotel. It is well located next to Fifth Avenue, which is the heart of the city. However, the beaches in Playa del Carmen are very bad.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Thompson Playa del Carmen am 3. Jan. 2024
Dear Mr. Anderson, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cordially,

2/10 – Ungenügend

GIOVANNI

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had to book a room last minute. I arrived at the property around 9 pm. Asked if at least I can get a quiet nice room since I already lost a full day ( not their fault but at least some consideration should have been given by the lady who checked me in instead of being dismissive) Instead I had one of the most noisy rooms on the top of a club that played the loudest music till 3 am and a garbage dumpster view. I thought at first it’s just the fact that it’s the centre of Playa and it is what it is. I was later shocked when I discovered that the hotel has some much nicer rooms on the other side of the property with even balconies with an ocean view. My room was a good size but the exposure and the noise was unbearable. I had no sleep for the 2 nights I was there. The room wasn’t cleaned till late in the afternoon ( just before 5 pm) The roof top was nice. If you’re not partying till the early morning hours, stay away from this property.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Thompson Playa del Carmen. am 3. Jan. 2024
Dear Giovanni,In Thompson Playa del Carmen we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.We hope to have the opportunity to welcome you in the futureKind regards

2/10 – Ungenügend

Jeremy

Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
During my time at the Thompson I experienced the worst hotel stay. I arrived at Thompson Playa del Carmen with my friend on December 7th. My friend and I were traveling to celebrate my birthday. We were greeted by the lady at the front counter. She was kind and efficient during the check-in process. Once we were checked in, I noticed a few issues with the room. The balcony door had a lock on it, closing off access to the balcony. The room temperature seemed slightly warm, and the shower head was dismounted and sitting on the ground. This made me a little discouraged about my stay, but I had hope that the staff and maintenance team could quickly turn around minor issues. I tried dialing the front desk and realized that the phone was inoperable. I went downstairs and spoke to the attendant. She advised me that maintenance would be upstairs at once and that she couldn’t find any vacant rooms. My friend and I didn’t want to wait for maintenance, so we decided to leave to go grab food and not waste any more time. We spent most of the day out and didn’t return to our rooms until around 8pm. When I got back to my room, I noticed that the temperature was still quite warm. I decided I should take a shower and just go to bed. Since this was our travel day, we were both extremely exhausted. When I started running the water in the shower, I quickly realized that the water wasn’t getting hot. I became agitated that the room wasn’t properly serviced before we arrived and that there were
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Thompson Playa del Carmen- Alejandra Núñez am 3. Jan. 2024
Dear Jeremy, Thank you for taking the time to share your experience with us,In Thompson Playa del Carmen we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.We hope to have the opportunity to welcome you in the future.Kind regards

6/10 – Okay

Robert

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Great location. Poor service right from check-in.
Aufenthalt von 3 Nächten im November 2023
Antwort von Thompson Playa del Carmen am 12. Dez. 2023
Dear Mr. Robert, Thank you for taking the time to share your experience with us.we are taking your comments into consideration to improve our service in every possible way. We hope to have the opportunity to welcome you in the futureKind regards Thompson Playa del Carmen.