Außenbereich

Bewertungen von Holiday Inn Express & Suites Pittsburgh West - Greentree, an IHG Hotel

2.5 out of 5

Bewertungen

8,8

Hervorragend

565 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
285 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
90 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
33 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
30 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Joseph, Hannover

Verbesserungswürdig: Sauberkeit
The shower floor had hair remaining from the previous guest so obviously it had not been cleaned or disinfected. Since I arrived late at night I did not ask for a room change and I took a shower after removing the hair myself. On the afternoon of the following day I discovered that I had contracted a case of athlete's foot and shortly after I noticed that I had a case of pink eye. I had to see a doctor and pay out-of-pocket since I only have German health insurance. I reported all this to a hotel clerk who didn't show much interest but said he would inform the cleaning staff.
Aufenthalt von 4 Nächten im März 2023

6/10 – Okay

Ye

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I was asked to give Credit card to pay the deposit without informing the amount when checked in even I payed the hotel fee $157 Canadian dollars for one night online one months ago. The lady didn't ask all other guests pay the deposit. The next day I was given the receipt of 97.17 US dollar for deposit. But on my bank account it was deducted 138.99 Canadian dollars. The morning staff at checked out couldn't explain why the receipt it showed "97.17 US dollars not $100 US dollar for deposit. Where is $3.83 US Dollars?
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Thank you for the feedback, Ye. Please contact the hotel and ask for Chad at extension 158 so we can ensure this was charged correctly. Thank you.

8/10 – Gut

Terie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and quiet building
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 16. Mai 2024
Terie, thank you for your positive feedback about Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted to hear that you enjoyed the clean and tranquil environment. We hope to welcome you back soon!

10/10 – Hervorragend

Doug

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Initially I was concerned because the path to my room was pretty rundown and dingy and the fitness room was a horrible mess. I was pleasantly surprised when I got to my room. The decor is dated, but it was very clean and comfortable. I told the front desk about the condition of the fitness room, and when I went back it was all cleaned up. One of the best fitness rooms in terms of equipment and space I've ever seen at a hotel. The breakfasts were stellar! I will definitely stay here again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Doug, thank you for your review of Holiday Inn Express & Suites Pittsburgh West - Green Tree. The team is delighted to hear you found your room clean and comfortable and that you enjoyed the breakfast offerings. They are also glad the fitness room met your needs after addressing your concern. The team looks forward to welcoming you back for another great stay!

8/10 – Gut

kent

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Little lights
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 14. Mai 2024
Kent, thank you for your feedback. It sounds like you might have had issues with the lighting in your room at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We value all comments as they help guide our improvements for the future. We look forward to welcoming you back for a remarkable stay.

8/10 – Gut

Nathan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is located close to highway exit. The room is a little bit of outdated.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 14. Mai 2024
Nathan, it's great to hear that you appreciated the convenient location of Holiday Inn Express & Suites Pittsburgh West - Green Tree. As for your feedback regarding the room decor, we're continually trying to improve and modernize, so we truly value your input. We hope to have the chance to welcome you back in the future to provide an even better experience.

10/10 – Hervorragend

Corey, Los Angeles

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to get to
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 10. Mai 2024
Corey, it's great to hear that you found the Holiday Inn Express & Suites Pittsburgh West - Green Tree easily accessible. We appreciate your feedback and look forward to welcoming you back for your future travel needs.

10/10 – Hervorragend

Kai

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was quiet and the room was large. Check in at the front desk was quick and the staff was very nice.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Kai, we're delighted to hear you found your room at the Holiday Inn Express & Suites Pittsburgh West - Green Tree spacious and peaceful. It's fantastic you experienced a swift check-in and felt our team members were pleasant. We hope to welcome you back in the future for another enjoyable stay.

10/10 – Hervorragend

Catherine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked how close this was to downtown Pittsburgh. I liked how large the rooms were. I appreciated all the healthy options for breakfast. One thing to consider for the next remodel is having a small sink outside of the bathroom with a water filter to refill water bottles in the room.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 5. Mai 2024
Catherine, thank you so much for your wonderful feedback! We're thrilled to hear that you appreciated Holiday Inn Express & Suites Pittsburgh West - Green Tree's proximity to downtown, spacious rooms, and health-conscious breakfast options. Your suggestion regarding an additional water source in the room is insightful and has been noted for future improvements. We look forward to welcoming you back to our hotel in the future.

6/10 – Okay

jun

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We stay here a few years ago and were pretty happy then. However, this time it is kind of disappointing. The floor, elevator, etc, need to be cleaner. In my unit, the curtain has holes. The carpet appears to be dirty, and the bottle of body was empty. The breakfast was nice though.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 1. Mai 2024
Jun, we appreciate your feedback and are glad you enjoyed the breakfast. We're sorry to hear that your recent experience did not live up to your previous stays. We are continually making improvements to our facility's cleanliness and we regret to hear about the condition of your room. Rest assured, these concerns will be shared with our housekeeping team. We truly hope to have the chance to better serve you in the future.

10/10 – Hervorragend

Mike

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
The ftont desk staff were fantastic. The hallways and elevators need to be addressed due to lack of cleanliness.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 1. Mai 2024
Mike, we appreciate your glowing review about our front desk team at the Holiday Inn Express & Suites Pittsburgh West - Green Tree! They'll surely be thrilled to hear your praise. We've noted your feedback about the cleanliness in certain areas, and rest assured, we're reviewing our housekeeping protocols. We hope you'll stay with us again soon for an even more delightful experience.

10/10 – Hervorragend

Scott

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We arrived after midnight staff were very accommodating.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Scott, it's wonderful to hear that you had a positive experience at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted our team members were able to assist effectively, especially given your late arrival. Thank you for choosing us and we hope to welcome you back on future trips.

4/10 – Schlecht

Saurabh

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Mattress for the king size bed and pull out bed was in extreme worst conditions. We all went home with no sleep and body pain for $185 per day room. Worst Holiday Inn experience ever.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 28. Apr. 2024
Saurabh, it's disappointing to read about your recent experience. We sincerely regret that our bedding did not meet your expectations, causing discomfort during your stay. Our aim is to provide a comfortable and relaxing environment for all our guests, and it is apparent that you feel we missed the mark on this occasion. We have taken note of your feedback and will certainly address it with the appropriate teams. While we understand this experience has impacted your impression, we hope you might consider giving us another chance to improve your view in the future.

8/10 – Gut

Faith

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel over all was nice and quiet and clean Air conditioner was a little annoying in the fact it kept running then cutting off then turning on etc but the temp would drastically change from hot to cold did not seem to keep a happy medium temp
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 26. Apr. 2024
Faith, it's wonderful to hear that you appreciated the tranquility and cleanliness at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We regret any inconvenience you experienced with the temperature control; we continually aim to enhance our guest's comfort. Thank you for your feedback, and we look forward to the opportunity to serve you again.

10/10 – Hervorragend

Steve

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love the Holiday Inn Express
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 26. Apr. 2024
Steve, it's wonderful to hear about your affection for the Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're pleased to continue providing a stellar experience for you. Looking forward to seeing you again soon!

4/10 – Schlecht

Deeboy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was unlivable. The stench in the carpet in the hallway especially on the 6th floor was so toxic that we had to wear a mask. Totally unacceptable. The breakfast was not good at all, taste wise, but the staff was very professional
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 23. Apr. 2024
Deeboy, we regret to hear about the issues you've encountered during your stay, particularly the unpleasant odors and the less than satisfactory breakfast experience. We appreciate your kind words about our team members and will ensure to address your concerns to improve the quality of our services. We hope for another opportunity to provide you with a more enjoyable stay in the future.

8/10 – Gut

JORGE

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good servic
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Thank you for the 4-star rating, Jorge!We are delighted to see that you had a wonderful time at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 – Hervorragend

Larry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Desk clerk was very helpful
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 19. Apr. 2024
Larry, it's great to hear your positive remarks concerning our team member at the front desk at Holiday Inn Express & Suites Pittsburgh West - Green Tree. Your satisfaction is a source of pride for us and we're delighted this individual could assist you during your stay. We can't wait to welcome you back in the future.

10/10 – Hervorragend

Ezzat

Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 9. Mai 2024
Thanks for the outstanding rating, Ezzat!We're delighted your time at Holiday Inn Express & Suites Pittsburgh West - Green Tree was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 – Okay

Natosha

The bathroom has all types of hair in the shower and in the bathroom floor. They need to thoroughly clean those bathrooms from the toilets around the base and under the sink. That's exactly why I bring my own cleaning products. Do better with cleaning those rooms!
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 12. Apr. 2024
Natosha, we're sorry to learn about your experience with room cleanliness. We understand the importance of maintaining high hygiene standards. Please be assured that your feedback has been taken seriously and we will strive to improve our services. Your observations are much appreciated, as they assist us in providing a better experience in the future. Thank you for taking the time to share your thoughts.

8/10 – Gut

Michael, Upper Marlboro

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They front desk staff on arrival was minimally communicative. He offered little to no information on the hotel amenities. He failed point out that there would be $100 extra incidentals charge held on the room which surprised me when my cc company request approval of the charge. This should be pointed out on check-in to guests. The breakfast staff were exceptional. They were constantly attending to an exceptionally busy breakfast area each morning. The first room we were provided had noticeable trash remaining in the the room on the desk and table. The room otherwise, appeared to be clean, but the bed appeared to have been sat on. Upon informing the front desk, we were given a new room quickly which was very clean and in condition we would typically find with other hotels.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 10. Apr. 2024
Michael, we appreciate your comments and are glad that our breakfast team members provided exceptional service. We apologize for any confusion with the incidentals charge and for the initial issues you faced regarding room cleanliness. We're pleased to hear that the issue was handled quickly and that your new room met your expectations. At Holiday Inn Express & Suites Pittsburgh West - Green Tree, we always strive to provide quick resolutions and welcoming experiences. We hope you'll consider returning during your next visit to Pittsburgh.

8/10 – Gut

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The eating area could be expanded. The hot water should be plumbed.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 10. Apr. 2024
Linda, it's delightful to hear you enjoyed your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate your feedback regarding the dining area and understand your observations about the hot water system. Be assured we continually strive to improve our guest's experiences, as your satisfaction is our top priority. We hope to see you again soon for an enhanced visit.

10/10 – Hervorragend

Kensei

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hairdryer is my room #303 gave off a burning smell when I used it. Also, the shower curtain is to short to keep our water. Water did come out.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 10. Apr. 2024
Kensei, thank you for the candid feedback. Apologies for any inconvenience you experienced with the bathroom utilities - we appreciate your patience. Be assured that your comments have been noted and will be passed to the relevant team for further scrutiny. Despite these issues, we hope to welcome you back again in the future.

6/10 – Okay

Aleta

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
It was a decent hotel for a one-night stay. A bit dated, and the bathroom lighting was very dim. Nothing to really complain about, just an average room.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 10. Apr. 2024
Aleta, thank you for sharing your observations. We acknowledge that aspects of your stay, such as the room's ambiance and lighting, may not have met your expectations. We continuously strive to upkeep and enhance our accommodations to provide a comfortable experience for our guests and your feedback helps us in this endeavor. We value your input and hope to have another opportunity to elevate your experience with us in the future.

10/10 – Hervorragend

Ann

Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Great reception ..clean rooms, spacious and comfortable.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 10. Apr. 2024
Ann, it's splendid to know you enjoyed your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're thrilled you found our rooms to be clean, plentiful in space, and cozy. We appreciate your compliment about our welcoming reception and hope to see you again soon.

8/10 – Gut

Brian

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 9. Apr. 2024
Brian, thank you for choosing Holiday Inn Express & Suites Pittsburgh West - Green Tree for your recent stay. We appreciate the high rating you've given us on Expedia and look forward to welcoming you again for another great experience.

10/10 – Hervorragend

WILLIAM

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 5. Apr. 2024
William, we appreciate your review. We're delighted to know the convenient location of Holiday Inn Express & Suites Pittsburgh West - Green Tree made your stay worthwhile. We can't wait to welcome you back for another pleasant experience.

2/10 – Ungenügend

Gina

Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 5. Apr. 2024
We appreciate the feedback, Gina.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

6/10 – Okay

James

Mit dem Partner gereist
The hotel itself was your standard holiday inn. It was not kept in very clean condition. Common areas had items on the floor for the whole duration indicating no cleaning was being done. Staff did not prepare for the number of guests staying on the weekend and there were major shortages of food for breakfast. When asked about certain items like coffee or ketchup breakfast staff were snippy and annoyed. Front desk staff were always friendly and accommodating. Overall it is fine for the price.
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 5. Apr. 2024
James, it's disappointing to hear you found some aspects of your stay less than satisfactory. Our team strives to maintain cleanliness in all areas of our facility for guest enjoyment. Feedback like yours is crucial in identifying areas for improvement. We're also aware of your experience during breakfast and want to assure you that it's not reflective of the usual response from our team members. Your kind words regarding our front desk team are appreciated and will be passed on. We hope to provide a more seamless experience should you decide to stay with us again.

8/10 – Gut

Gang

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The entry hall has decent size.Room is spacious and clean. It is in a quiet neighborhood.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 3. Apr. 2024
Gang, thank you for taking the time to share your experience at the Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted to hear you appreciated the ample space of both our entry hall and your room. It's great to know that our cleanly surroundings and peaceful location added positively to your visit. We look forward to welcoming you back in the future.

2/10 – Ungenügend

Destiny

Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 22. Apr. 2024
Thank you for sharing your feedback, Destiny.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 – Ungenügend

Abbigail

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This property was incredibly noisy - there were children screaming and families coming and going all throughout the entire night. I hardly got any sleep in my three nights there. The area of town is incredibly lackluster and there was little to do or see in the area. There was also no shops or groceries convenient for any basics. Staff was nice but accommodations were lacking.
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 1. Apr. 2024
Abbigail, we're genuinely sorry to hear about the disturbances you experienced during your stay, and regret any inconvenience due to the neighborhood location. It's heartening to know that our team members made a positive impression on you, albeit amidst other concerns. We aim to offer an enjoyable and restful stay experience to all our guests and your feedback will aid us in serving our guests better. We hope that we'll have the opportunity to provide an improved experience in the future.

6/10 – Okay

Epiphany

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Property shared a parking lot with a bar, hertz and a business park. Everything was clean and the suite was really great. I did find a sock in the pull out couch but the room was clean other than that. Quiet time 10-7am. Breakfast was 630-930. They were not prepared for the amount of people staying there and breakfast was chaos, lots of things were empty and ran out of coffee….staff is friendly.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 30. März 2024
Epiphany, we're appreciative of your feedback and we're glad to hear you found our suite pleasant and clean, and our team members accommodating. We regret that you experienced some inconveniences with our breakfast service and the misplaced sock found in the pull-out couch. Please know that our goal is to provide comfortable and seamless experiences for all our guests. We are addressing these concerns to ensure a better visit for you and all our guests in the future.

10/10 – Hervorragend

Xidong

Gut: Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 30. März 2024
Xidong, it's wonderful to hear that you had a good experience at the Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Hervorragend

Marc, Weedville

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 30. März 2024
Marc, it's wonderful to hear that you enjoyed your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're thrilled that you chose us for your visit and we hope to welcome you back in the future.

10/10 – Hervorragend

PAULA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 28. März 2024
Paula, thank you for leaving such a high rating for your stay. We're thrilled to learn that you had a wonderful stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We certainly hope to see you again in the future. Safe travels!

10/10 – Hervorragend

Mike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was as described, the staff was friendly and helpful the breakfast was excellent and the pool was clean.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 25. März 2024
Mike, it's fantastic to hear your stay at the Holiday Inn Express & Suites Pittsburgh West - Green Tree was enjoyable. We're delighted you found our team members friendly and useful, appreciated our top-notch breakfast, and had a chance to experience our pristine pool. We're looking forward to welcoming you back for another memorable stay.

10/10 – Hervorragend

Mallory

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great overnight stay while visiting a local university. Clean. Safe. And friendly staff! Will be back!
Antwort von Customer Service am 23. März 2024
Mallory, it's wonderful to hear that your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree was enjoyable. We're thrilled that you appreciated the cleanliness, security, and warm nature of our team members. We eagerly await your return in the future!

8/10 – Gut

Matthew

Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Service am 12. Apr. 2024
Matthew, we're pleased to hear you had a positive experience at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate your support and trust in us. We look forward to your return visit.

10/10 – Hervorragend

Anne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lots of bacon for breakfast. Vegan options limited, but there was some fresh fruit.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 19. März 2024
Anne, it's wonderful to hear your feedback about the ample breakfast options at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate you pointing out our abundant bacon selection. We also recognize the importance of varied dietary needs and thank you for noting the fresh fruit among our vegan offerings. We look forward to providing an even more enhanced dining experience on your next visit.

10/10 – Hervorragend

Stephen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The restaurant next door was great, with a full bar. Room was clean and quiet for the most part. My son enjoyed the pool and the breakfast was awesome.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 19. März 2024
Stephen, it's delightful to hear that Holiday Inn Express & Suites Pittsburgh West - Green Tree met your expectations. We're glad you appreciated the neighboring restaurant, and that you and your son were able to take full advantage of the peaceful guest room, enjoying amenities like the swimming pool and our tasty breakfast. Thank you for sharing your experience, and we look forward to hosting you again soon.

10/10 – Hervorragend

MaKayla

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel exceeded expectations. Could not be more pleased.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 19. März 2024
MaKayla, we're thrilled to know that Holiday Inn Express & Suites Pittsburgh West - Green Tree surpassed your expectations. Your contentment is our top priority, and we're pleased to hear you left with an exceptional experience. Looking forward to welcoming you back in the future.

6/10 – Okay

Thamia

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
The hotel is quite outdated. While staff worked to keep the existing space clean, the larger issue was for instance a creaky bed that needs to be replaced, a stain in the tub, which is not an issue with housekeeping, but rather the note should likely replace the tub and shower head. Lighting in the washroom is limited. The entire hotel has an interesting smell. Since it is a older hotel, there’s likely a lot of updating needed.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 14. März 2024
Thamia, thank you for sharing your impressions about our property. We appreciate you acknowledging the efforts of our team members to maintain cleanliness. We understand your concerns about certain aspects of the accommodations and are continually evaluating our facilities to ensure a comfortable and enjoyable environment for our guests. We're taking note of your feedback about the bed, tub condition, restroom lighting, and unique aroma. Our apologies for any inconvenience these may have caused. Rest assured, we're committed to improvement and sincerely hope we can show you the enhancements during your next visit.

10/10 – Hervorragend

Karunathanappan

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 13. März 2024
Thanks for the perfect rating, Karunathanappan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Express & Suites Pittsburgh West - Green Tree.

10/10 – Hervorragend

Margaret

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to find and free parking. We had connecting rooms that were both clean, quiet and comfortable. Breakfast was an added bonus with good food and lots of choices.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 9. März 2024
Margaret, it's lovely to hear that your stay at the Holiday Inn Express & Suites Pittsburgh West - Green Tree was enjoyable thanks to our convenient location and complimentary parking. We're thrilled that our well-kept, peaceful rooms added an extra touch of comfort and that our breakfast selection enhanced your experience. We're looking forward to welcoming you back on your next visit.

10/10 – Hervorragend

Kage

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice property Room also great
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 9. März 2024
Kage, thank you for taking time to review your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted that our hotel property and room left a positive impression on you. We look forward to having you with us again.

8/10 – Gut

Cassandra

Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 25. März 2024
Cassandra, thank you for your rating of Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted you had a satisfactory stay and would appreciate any additional feedback to enhance your next visit. We're looking forward to welcoming you back in the near future.

10/10 – Hervorragend

Jasmine

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 21. März 2024
Jasmine, we're thrilled to have earned your top rating! Holiday Inn Express & Suites Pittsburgh West - Green Tree couldn't be more pleased to know that your stay exceeded your expectations. We can't wait to have the pleasure of welcoming you back soon.

10/10 – Hervorragend

Chizoba

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 29. Feb. 2024
Chizoba, it's wonderful to hear you had a 5-star experience at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We truly appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overnight
We travel a lot. It had everything we needed. Excellent fitness center, great breakfast, and nice pool. Room was a nice as well.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 26. Feb. 2024
David, we're thrilled that Holiday Inn Express & Suites Pittsburgh West - Green Tree could offer all that you needed during your travels. It's fantastic to know you found our fitness center excellent, enjoyed our breakfast selection, and appreciated our pool and room facilities. Thank you for sharing your review. We're anticipating your next visit with eagerness.