Außenbereich

Bewertungen von Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel

2.5 out of 5

Bewertungen

7,2

Gut

316 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
256 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
171 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
134 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
123 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,8/10

Personal & Service

7,2/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Bruno

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Die Lage zur Stadt super, aber im ersten Zimmer Wasserschaden wegen überlaufendem WC, im Ersatzzimmer ständig ablaufender Spülkasten und nach 24 Stunden funktionierten die elektronischen Schlüssel nicht mehr. Viel Aufwand mit rauf und runter.
Aufenthalt von 2 Nächten im April 2023
Antwort von Manager am 2. Sept. 2023
Hello Bruno,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 – Gut

Wilfried, Neuschoo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Der Busshuttle war sehr gut. Beim Frühstück muss man zeitig sein sonst ist schnell alles leer.
Aufenthalt von 2 Nächten im September 2019
Antwort von Pete Jones am 18. Sept. 2019
Thank you for your feedback. We are happy that you were able to use our shuttle service, and that you had a good stay. I apologize for the breakfast issue that you experienced; I have passed that on to the breakfast crew. I thank you for your time, and hope that you have a wonderful day.

4/10 – Schlecht

Robert

Mit der Familie gereist
Gut: Personal & Service
Sofa bed dirty and broke and was not able to sleep on it.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Keith

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 28. Mai 2024
Hello Keith,We're delighted to hear you had a pleasant stay with us! Should you have any further comments or suggestions, feel free to reach out to us directly. We hope to welcome you back soon for another enjoyable experience!

2/10 – Ungenügend

Tabreeze

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
i HAD A NON-SMOKING ROOM THAT SMELLED LIKE SMOKE AND THERE WERE BUGS IN THE BATHROOM.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 25. Mai 2024
Hello Tabreeze,We regret to hear about the issues you encountered during your stay. We take all feedback seriously and will address these concerns with our team to improve our guest experience. Your comfort is our priority, and we appreciate you bringing this to our attention for future guests' satisfaction.

4/10 – Schlecht

Ashley

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 27. Mai 2024
Hello Ashley, We're sorry to hear you didn't have a perfect experience with us. Please feel free to reach out to us with any feedback you may have so we can address it accordingly. We hope to welcome you back soon for an improved stay.

8/10 – Gut

lindsay

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convienent. Safe. 2 bits of feedback- bed was STIFF and pool was slippery. Both of us nearly fell
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 25. Mai 2024
Hello lindsay,We appreciate your feedback regarding the bed and pool conditions. Your comments will be shared with our team for further review and improvement. We hope you enjoyed the convenience and safety of our hotel during your stay.

8/10 – Gut

Giuseppe

Mit dem Partner gereist
Needs to be updated it’s clean but a bit old
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 24. Mai 2024
Hello Giuseppe, Thank you for sharing your feedback. We appreciate your acknowledgment of our cleanliness. Our team is constantly working on improvements to ensure a more modern experience for our guests. We value your comments and hope you will consider staying with us again in the future.

8/10 – Gut

Justin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Paying for parking seemed odd for me.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 24. Mai 2024
Hello Justin,We appreciate your feedback regarding the parking fees and will pass this along to our management team for consideration. Thank you for choosing our hotel for your stay.

10/10 – Hervorragend

Amadou

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 24. Mai 2024
Hello Amadou,Thanks for choosing to stay with us! Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 – Schlecht

Dianne

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
We almost got killed walking from the hotel "1 km from PPG Arena" becuase of the terrain and neighbourhood we had to walk through. I would definitely not recommend this hotel and I feel we were definitely mislead on the "convenience" of the location.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 23. Mai 2024
Hello Dianne, We are sorry to hear about your experience and appreciate your feedback. Guest safety is our top priority, and we encourage guests to reach out to local authorities if they ever feel unsafe in the area surrounding the hotel. Your comments will be shared with the team for further review.

8/10 – Gut

DAVID

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel was close to the GAP Trail and allowed me to store my bike in my room.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello DAVID,We are pleased to hear that you enjoyed the convenient location near the GAP Trail and that you found our bike storage policy accommodating during your stay. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. Thank you for choosing to stay with us.

8/10 – Gut

Juli

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked that it was close to what we needed.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Juli,We're thrilled to hear that our convenient location suited your needs. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.

10/10 – Hervorragend

Eric

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 23. Mai 2024
Hello Eric,We are grateful to hear that you enjoyed your stay with us. We look forward to welcoming you back soon for another excellent experience!

8/10 – Gut

Rachael

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very friendly and helpful. The breakfast buffet was replenished often. It was comforting to have this hotel so close to the hospital.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Rachael,We are delighted to hear that you found our staff friendly and helpful during your stay. We are pleased that you enjoyed our breakfast buffet and found the hotel's proximity to the hospital convenient. Your feedback is valuable to us, and we appreciate you taking the time to share your experience.

10/10 – Hervorragend

Elizabeth

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff were all extremely kind and accommodating
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 20. Mai 2024
Hello Elizabeth,We are delighted to hear that our staff made your stay a pleasant one. Your feedback is important to us and we look forward to welcoming you back in the future.

2/10 – Ungenügend

Sean

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Unclean on website about extra chages
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 21. Mai 2024
Hello Sean, We are sorry to hear about your experience. We value your feedback and will use it to improve our services. For any further assistance or clarification on charges, please contact our management directly. Your comfort and satisfaction are our top priorities.

10/10 – Hervorragend

Jakia

They were great
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 20. Mai 2024
Hello Jakia,We are thrilled to hear that you had a positive experience during your stay with us. Thank you for taking the time to share your feedback. Should you have any more comments or suggestions, please feel free to reach out to our management team directly for further assistance.

10/10 – Hervorragend

Kristen

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Ok property. Not the best of locations but we knew that coming.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 20. Mai 2024
Hello Kristen,We appreciate your feedback and are glad to hear you were aware of our location beforehand. Your opinion is valuable to us for future improvements. Safe travels!

10/10 – Hervorragend

Jason

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Jason,We appreciate your kind feedback and are glad to hear you had a pleasant stay. Your satisfaction is our priority, and we hope to welcome you back in the future for another enjoyable experience.

10/10 – Hervorragend

Carol M

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 21. Mai 2024
Hello Carol M,We are delighted to hear that you had a wonderful experience during your stay with us. We appreciate your kind words and look forward to welcoming you back soon for another fantastic stay!

10/10 – Hervorragend

Stephon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hhhhhj
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Stephon,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

6/10 – Okay

Pauline

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Pauline, We appreciate you choosing to stay with us. If you have any concerns from your recent experience, please contact us directly so we can address them accordingly. We hope to welcome you back in the future for an improved stay.

10/10 – Hervorragend

Deborah, Burlington

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It is an area that is being gentrified. Good number of restaurants within walking distance.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 14. Mai 2024
Hello Deborah,We appreciate your feedback on our hotel's convenient location near various dining options. It's wonderful to hear you found the neighborhood dynamic with a variety of restaurant choices. Should you return to the area, we hope you will choose to stay with us again.

10/10 – Hervorragend

Elisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Elisa,We're joyful to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 – Hervorragend

Amanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 14. Mai 2024
Hello Amanda,We value your feedback and apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our management team directly to address any concerns you may have. Thank you for bringing this to our attention.

4/10 – Schlecht

Nadia

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super bad stay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 15. Mai 2024
Hello Nadia, We regret to hear about your experience and thank you for sharing your feedback. If you would like to discuss your stay further, please don't hesitate to contact management directly. We strive to improve based on guest input.

10/10 – Hervorragend

Rachel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was the nicest Holiday Inn Express we have ever stayed in. The room was lovely and the breakfast was great!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 14. Mai 2024
Hello Rachel,We are delighted to hear that you had a pleasant experience at our Holiday Inn Express! We strive to provide a comfortable stay and delicious breakfast for all our guests. Your kind words are truly appreciated. Thank you for choosing to stay with us.

2/10 – Ungenügend

Ahmet

There was a guy sleeping in the first room they gave us lol.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 13. Mai 2024
Hello Ahmet, We apologize for any inconvenience this may have caused and encourage you to reach out to our management team regarding this matter for further investigation. Your feedback is valuable to us in maintaining the quality of our services.

10/10 – Hervorragend

margaret

Mit der Familie gereist
Gut: Personal & Service
Large room clean comfy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 13. Mai 2024
Hello margaret,We are delighted to hear that you found our rooms spacious, clean, and comfortable during your stay. Your feedback is greatly appreciated, and we strive to ensure all our guests have a pleasant experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 – Hervorragend

Abbey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 8. Mai 2024
Hello Abbey,We're stoked to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel!

6/10 – Okay

Natalya

Gut: Sauberkeit und Personal & Service
A non-smoking hotel. We had a smell of smoke coming from the bathroom vent (inflow) all the time. Management offered to move rooms, but it was too much of a hassle to relocate to the opposite side of the floor with 1 day remaining. There is no air fan in the bathrooms... Most of the electric outlets were too roomy for the Iphone chargers, so kept disconnecting.. No UBS port charging anywhere, too outdated.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 7. Mai 2024
Hello Natalya, We apologize for any inconvenience you experienced during your stay. Thank you for bringing these issues to our attention; we will address them with our team to ensure a better experience for our guests in the future. Your feedback is valuable to us as we strive to improve our services continuously.

2/10 – Ungenügend

Charles

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
stayed for 3 night and received several bed bug bites
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 4. Mai 2024
Hello Charles, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 – Hervorragend

richard

Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 22. Mai 2024
Hello richard,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

2/10 – Ungenügend

Lawrence

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk attendee was very rude to myself and the individual checking in prior to me. I book rooms at this hotel quite often and was not treated with respect. My partner and I were unable to check into our hotel and would like a refund for the room due to us not staying at the hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 2. Mai 2024
Hello Lawrence, We apologize for the experience you encountered during check-in. Your feedback is essential for us to address this matter with our team. For assistance with your refund request, please reach out to our management directly. Your comfort and satisfaction are our top priorities, and we hope to welcome you back for an improved stay.

8/10 – Gut

Karen

Mit der Familie gereist
Room was nice and spacious.
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 1. Mai 2024
Hello Karen,We're glad to hear you found the room spacious and comfortable during your stay. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

4/10 – Schlecht

Leslie

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The staff - fabulous. The property was awful. Our door number was written in sharpy, there were dead bugs on our floor, stains on the carpet, and wallpaper pealing. It wasn’t exactly in a great area, as we did see drug deals out front. There were some great food and bars around the corner but that’s it. Would not recommend.
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 1. Mai 2024
Hello Leslie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 – Ungenügend

Brian

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very poor service and in need of remodeling! Keys didn’t work waited another half hour in line with one clerk in training then room wreaked of smoke. Back down again to change rooms & move stuff after a long drive. Last room was ok. TV extremely old, not smart, no guide. Sofa suite area no TV, just all in major need of updates! Ice maker not operating! Great location!
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 26. Apr. 2024
Hello Brian, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with the relevant teams for improvement opportunities. Our location is indeed a highlight, and we hope you were able to enjoy it despite the challenges. Thank you for bringing these matters to our attention.

10/10 – Hervorragend

Timothy

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 13. Mai 2024
Hello Timothy,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

10/10 – Hervorragend

TraSean

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 23. Apr. 2024
Hello TraSean,We are thrilled to hear that you had a wonderful time at our hotel! Our team looks forward to welcoming you back soon for another fantastic stay.

8/10 – Gut

Fred

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Location
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 23. Apr. 2024
Hello Fred, We appreciate your feedback regarding our hotel's location. We strive to provide a convenient and accessible setting for our guests. We recommend reaching out to management directly for any concerns regarding your stay. Thank you for staying with us.

10/10 – Hervorragend

Chazzio

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great time
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 20. Apr. 2024
Hello Chazzio,We are delighted to hear you enjoyed your stay with us! Your positive feedback is truly appreciated. Should you have any further comments or queries, please do not hesitate to get in touch with our management team.

10/10 – Hervorragend

Mary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was nice comfortable quiet had great time
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 19. Apr. 2024
Hello Mary,We are delighted to hear that you had a pleasant and relaxing stay with us. Your satisfaction is our priority, and we are thrilled that you enjoyed your time at our hotel. If you have any feedback or suggestions for us, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 – Okay

Crystal

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 7. Mai 2024
Hello Crystal, We appreciate you choosing our hotel for your stay. If there were any aspects that didn't meet your expectations, please reach out to us so we can address them accordingly. Your comfort and satisfaction are important to us.

6/10 – Okay

Paul

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Marketed as sleeps 6 but the pullout couch was unusable, dingy, unclean mattress with no bedding. The rest of the room was clean.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 15. Apr. 2024
Hello Paul, Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. Our team will address these concerns to ensure all guests have a comfortable stay in the future.

6/10 – Okay

Rionna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 15. Apr. 2024
Hello Rionna, We appreciate you choosing our hotel and hope you had a pleasant stay. If there are any areas we can improve on, we encourage you to contact us directly so we can address them accordingly.

6/10 – Okay

Jon

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Rough neighborhood
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 14. Apr. 2024
Hello Jon,We're sorry to hear about your concern. Your feedback is valuable to us, and we will take it into consideration for future improvements. Thank you for sharing your experience with us.

6/10 – Okay

Jodie

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 13. Apr. 2024
Hello Jodie,We appreciate you staying with us and we hope you had a pleasant experience overall. Should you wish to discuss your stay further, please don't hesitate to contact us directly. Hope to welcome you back soon!

10/10 – Hervorragend

Jamey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 12. Apr. 2024
Hello Jamey,We are thrilled to hear you had an exceptional experience at our hotel! Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful stay.

10/10 – Hervorragend

DAVID

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 30. Apr. 2024
Hello DAVID,We are thrilled to hear you had a wonderful stay at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!