Innenpool, Liegestühle

Bewertungen von Americas Best Value Inn & Suites Pinckneyville

2 out of 5
Americas Best Value Inn & Suites Pinckneyville
5700 Illinois Route 154, Pinckneyville, IL

Bewertungen

6,6
66 von insgesamt 304 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
74 von insgesamt 304 Gästebewertungen haben eine Bewertung von 8 - Gut" "
77 von insgesamt 304 Gästebewertungen haben eine Bewertung von 6 - Okay" "
40 von insgesamt 304 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
47 von insgesamt 304 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,6/10

Sauberkeit

7,2/10

Personal & Service

6,4/10

Ausstattung

6,4/10

Zustand der Unterkunft

6,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Randall

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The box spring on the bed was broken and had fallen through the frame so was half on the floor, the carpeting was sticky. The shower in my father's room did not work. The outside door locks were not engaged, even at midnight. The NON smoking room we booked smelled like an ashtray. The stairs had holes in the metal. There were NO TOP SHEETS only a fitted sheet and a very light small comforter.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von kimmybeth am 22. Mai 2024
we are sorry you did not get the experience you needed! did you tell staff about the bed being broken? if known we would of had it fixed our apologies. we are under construction still we are getting to the areas mentioned asap. one of our housekeepers makes a bed like in the army making it seem as there was no top sheet but its all tucked in so sorry for the mishap. she will be working on improving and making it properly. please come stay again so you can see what we have improved on promise a better stay

8/10 – Gut

Seiberg

No hacen servicio de limpieza diario.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von kimmybeth am 20. Mai 2024
Gracias por su estadía con nosotros. Hacemos la limpieza diaria cuando no hay que no molestar en la puerta. Sin embargo, no hacemos servicios semanales y mensuales, debe preguntarle a la recepción cuando se necesita servicio

4/10 – Schlecht

Carla

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Room floor is dirty!!! Hair left on the sink counter, shower looking dirty also.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von kimmybeth am 19. Mai 2024
thank you for your stay with us. our aploogies for the inconvenience caused. we are training new staff. and will address the concerns with the correct department please come stay with us again and see the improvement.

4/10 – Schlecht

Carla

Mit Haustieren gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They said there would be breakfast. But nothing was out for the 2 days i was there. The hotel hallways and common areas were so excruciatingly hot. I had to leave earlier than expected and requested a call from the manager because they were not available at the time I tried to check out and I never received a call. I called several times and was told they were still unavailable and then the final time they rejected my call. The lady working the counter named Kimmy was very nice but looked very rough hygenically speaking. Carpets are outdated in the room with 1970s green. And there's a lot of stains and holes in the walls. The white linen and towels had a lot of stains on them and made me question they're cleanliness.
Aufenthalt von 2 Nächten im April 2024
Antwort von kimmy am 5. Mai 2024
dear value we are truly sorry to hear about your experience with us. we are currently renovating unfortunately2 of my other employees had a family emergency we understand this may have affected your stay and the appearance of the other staff. we are constantly trying to make improvements and appreciate your feedback thank you for your stay.

10/10 – Hervorragend

Robert

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were staying at a 4-star hotel in TN, not only was it expensive, the cleaning crews told us they were too tired to clean all of the hotel daily as they were supposed to, so our room never got serviced until we called, and the staff were distant and not readily accessible nor friendly. Traveling home, we stayed at America’s Best Value Inn & Suites Pinckneyville, IL. Completely different experience. Staff were accessible, from Kimmy to Mit. The hotel was safe, the pool was heated, there were pool toys provided, a game room, breakfast, and best of all clean. well worth the extra miles off the main road. highly recommend this hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von mith am 30. Apr. 2024
thank you for your feedback.

6/10 – Okay

Edward

Verbesserungswürdig: Zustand der Unterkunft
Rear entrance was unlocked entire stay day and night.
Aufenthalt von 4 Nächten im April 2024
Antwort von kimmy am 20. Apr. 2024
thank you for your stay! we will address your concerns. please come again..

10/10 – Hervorragend

CRYSTAL

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The lady running this hotel was awesome. Everything was 5 stars.
Aufenthalt von 2 Nächten im April 2024
Antwort von KIMMY am 15. Apr. 2024
THANKY YOU AND THANK YOU FOR YOUR STAY HOPE TO SEE U AGAIN SOON.

6/10 – Okay

Donald

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Entry door were unable to lock. No security from non guests
Aufenthalt von 3 Nächten im April 2024
Antwort von kimmy am 14. Apr. 2024
we will send your concerns to the security department to address this problem thank you and please come again soon..

6/10 – Okay

Bryan

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was an interesting place to stay. It did it's job but only just.
Aufenthalt von 3 Nächten im April 2024
Antwort von kimmy am 14. Apr. 2024
sorry to here we only did ok for your stay. we are still under some construction and improving day by day please come again to change it to a great stay thank you for choosing us.

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Price was nice. Staff was helpful
Aufenthalt von 2 Nächten im April 2024
Antwort von MITH am 11. Apr. 2024
THANK YOU

10/10 – Hervorragend

Neil

Mit der Familie gereist
Great place! AWESOME staff! Making our trip for the eclipse the best!
Aufenthalt von 1 Nacht im April 2024
Antwort von mith am 8. Apr. 2024
thank you for your feedback. thank you for your stay with us.

6/10 – Okay

Amanda

Verbesserungswürdig: Zustand der Unterkunft
Antwort von KIMMY am 1. Apr. 2024
thank you for your stay with us!

8/10 – Gut

James

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was easily accessible with plenty of parking.Did not try bar,heated pool or exercise area.These areas were clean and well kept.Loved the Roku TV.Put my info it was like having my home tv with me.Nobody was standing around seemed to have a small but efficient staff who care about the guest.
Aufenthalt von 2 Nächten im März 2024
Antwort von mith am 1. Apr. 2024
thanks for your stay with us! see you next time.. from mith & staff

10/10 – Hervorragend

kimberly

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved it pool tables darts karaoke heated indoor pool breakfast slot machines bar what else can you ask for
Aufenthalt von 1 Nacht im März 2024
Antwort von mith am 1. Apr. 2024
ty

10/10 – Hervorragend

Qhasia

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean very friendly
Aufenthalt von 2 Nächten im März 2024
Antwort von kimmy am 15. März 2024
thank you for your stay

6/10 – Okay

Kerry

Geschäftlich gereist
Location is close to prison.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von KIMMY am 26. Feb. 2024
THANKS FOR YOUR STAY WITH US

4/10 – Schlecht

Ciara

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von mith am 19. Feb. 2024
thank you for your feed back

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft
Adequate but not great.
It is in a decent location and it was a fair price, so that is why I stayed there. But when I got there in the late afternoon my room had not been cleaned yet, so they had to search around for another room. I had asked for an upstairs room, but they couldn’t accommodate me with that. The staff were nice people though. The room was adequate but not great. It was mostly clean at least. The free breakfast in the morning was absolute Crap and no one had even turned the lights on in the dining room or put the chairs down off of the tables. I bet that they are probably not adequately staffed with workers.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von mith am 19. Feb. 2024
sorry for your inconvenience. we will work hard to train our new employees.

8/10 – Gut

Jeffery

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Improvements are coming along
This was my second stay in a few weeks. They have made some progress, but still have some work to do. I really appreciated the quick check-in., and comfortable bed.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von mith am 19. Feb. 2024
thank you

2/10 – Ungenügend

Terry

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von kimmybeth am 17. Jan. 2024
sorry your stay wasnt what you expected please stay again so we can show you better stay next time thanks for your stay

2/10 – Ungenügend

LaVerne Rojek

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von mith am 3. Jan. 2024
we need to know about what you didn't like in our hotel.?

6/10 – Okay

Jill

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von mith am 3. Jan. 2024
thank you for your feedback.

2/10 – Ungenügend

Jessi

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von mith am 3. Jan. 2024
we need to know about what you didn't like in our hotel.?

8/10 – Gut

Austin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
There was construction being performed on the building and the pool was unable to be enjoyed. Would have likeky chosen a different location if we had been notified of the pool.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von mith am 3. Jan. 2024
thank you for your stay with us.

4/10 – Schlecht

brandi

Geschäftlich gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Door wouldn’t lock. Front desk was nice and accommodating. Paid for late checkout then got locked out the room. Got charged for a service animal that was on the registration at check out. Noticed all night. Air conditioner plug hanging out the wall. Hole in the bathroom Door.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von kimmy am 24. Dez. 2023
we dont charge if paper for service dog is shown at time of check in. we are still under construction and working as fast as we can to fix all that still needs to be fixed. thank you for your stay with us

6/10 – Okay

Jeffery

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Nice people, facility needs improvement.
The check in clerk and the bar manager were both very nice. Even they acknowledged that the hotel is "under construction." Such upgrades are needed.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von kimmybeth am 24. Dez. 2023
thank you for your stay with us hopefully 0n your next visit construction will be complete and your stay perfect please come see us again

10/10 – Hervorragend

Randall

Room was not visited during stay. Luckily there were enough towels to stretch. Also food and a partial bottle of wine was left if the fridge when I checked in
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von kimmybeth am 16. Dez. 2023
we apologize for the inconvenience this was not what we like our customers to experience. please stay again and allow us to give you a better experience. we are working on training our staff. thank again for your stay.

2/10 – Ungenügend

CHERYL

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von KIMMYBETH am 5. Dez. 2023
we did not find your stay with us what day did you check in please?. Thank you.

8/10 – Gut

Brittany

Gut: Sauberkeit, Personal & Service und Ausstattung
Theres alot of dumpsters n trash out back. But the cleanliness inside is great. My room, 101, is perfect, clean, and smells very nice!!
Aufenthalt von 1 Nacht im November 2023
Antwort von mith am 27. Nov. 2023
thank you.

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von mith am 27. Nov. 2023
we will give you batter service on next stay..

2/10 – Ungenügend

Al

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 8 Nächten im Oktober 2023
Antwort von mith am 27. Nov. 2023
we will give you batter service on next stay..

2/10 – Ungenügend

David

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
One person running the entire property. Checkin, maintenance, and bartending. People not happy. Elevator broken. Have to use outside stairs. Definitely not recommended
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 8. Nov. 2023
Dear David,Your experience is not what we aim to deliver to our guests, and we apologize for any concerns with service and our amenities. Our team will be sure to look into this and address any concerns right away. Improving for our guests is important. Feedback like yours aids us in that process. Given the opportunity, we would like to provide you with the stay you expected.

10/10 – Hervorragend

John

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
easy and quick check-in, friendly staff
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von kimmy am 19. Nov. 2023
thank you for your stay

10/10 – Hervorragend

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property is being remodeled and the important things have been installed (beds, vanities, etc.).
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von mith am 7. Okt. 2023
thank you.

10/10 – Hervorragend

Stephen

Aufenthalt von 1 Nacht im September 2023
Antwort von kimmybeth am 30. Okt. 2023
thank you hope to see you again soon

2/10 – Ungenügend

Joyce

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clerk unavailable to voice my Concerns. No phone in room. Noise.all nite above me. Noisey in room next.to me I was there on business no sleep at all.
Aufenthalt von 1 Nacht im September 2023
Antwort von Guest Relations am 27. Sept. 2023
Dear Joyce,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. In the future, we hope you consider returning and allowing us to demonstrate our true caring nature of hospitality.

10/10 – Hervorragend

Ramona

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2023
Antwort von kimmy am 30. Aug. 2023
thank you for your stay with us. hope to see you again soon..

4/10 – Schlecht

Kent

Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Air conditioner in room 112 is horrible. Turned on at arrival, approximately 5pm, room never cooled properly by check out time 8:30am next morning. Room was prepaid ahead of time, would have expected system to be on due to high heat temperatures.
Aufenthalt von 1 Nacht im August 2023
Antwort von kimmy am 15. Aug. 2023
sorry for your experience! we will have maintenance come and fix it right away. thank you for your stay..

8/10 – Gut

Julie

Aufenthalt von 3 Nächten im August 2023
Antwort von kimmy am 12. Aug. 2023
Thank you for your stay!! hope to see you again soon..

2/10 – Ungenügend

Ashley

Aufenthalt von 1 Nacht im August 2023
Antwort von kimmy am 30. Aug. 2023
more details would help us better assist you and understand where we need to improve thank you for your stay with us

4/10 – Schlecht

Marla

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is only convenient for if you have jail visits but other then that i don’t recommend staying here this place is dirty and bug infested. And management didn’t care to do anything about it
Aufenthalt von 2 Nächten im Juli 2023
Antwort von richard am 28. Juli 2023
no refund after 2-night stay. Sorry. if you bring your complaint to front desk on first night or next morning. we might be able to give you refund. but you bring complaint on your check out time. It's too late.

10/10 – Hervorragend

Jackie and Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The fact the pool is up and running and the game room / bar and the nice staff..
Aufenthalt von 1 Nacht im Juli 2023
Antwort von mith am 28. Juli 2023
thank you

6/10 – Okay

Barb

Aufenthalt von 1 Nacht im Juli 2023
Antwort von mith am 28. Juli 2023
thank you

10/10 – Hervorragend

Omnee

Aufenthalt von 2 Nächten im Februar 2023
Antwort von kimmy am 12. Aug. 2023
thanks for your stay with us

10/10 – Hervorragend

Barb

Aufenthalt von 1 Nacht im Juni 2023
Antwort von mith am 24. Juni 2023
thank you!

8/10 – Gut

D

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Very affordable. Not a lot of staff availability, but the ones there were friendly. The design is a little outdated, however, we were able to get a room that had just been updated and was very nice.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von mith am 24. Juni 2023
thank you!

8/10 – Gut

Teresa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Liked the updates being made. We stay every year for family reunion. New mattress, flooring and fresh paint.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von mith am 10. Juni 2023
thank you

10/10 – Hervorragend

Antonia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It's Happening!
It has upgraded, very nice! They not done yet but you can see an improvement! Looking forward to staying again soon! Thank you = ) PS Need More bigger fluffier pillows ; )
Aufenthalt von 1 Nacht im Mai 2023
Antwort von mith am 10. Juni 2023
thank you

10/10 – Hervorragend

Destiny

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing place would highly recommend amazing hard working staff and and clean rooms the owner is also one of the nicest people
Aufenthalt von 1 Nacht im April 2023
Antwort von mith am 9. Mai 2023
thank you

6/10 – Okay

Brian

Aufenthalt von 1 Nacht im April 2023
Antwort von mith am 9. Mai 2023
thank you