Außenbereich

Bewertungen von The Clarendon Hotel and Spa

4 out of 5
The Clarendon Hotel and Spa
401 W Clarendon Avenue, Phoenix, AZ

Bewertungen

7,0

Gut

358 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
205 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
163 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
139 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
141 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,2/10

Personal & Service

6,8/10

Ausstattung

6,6/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Beau

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed the stay , pool and hot tub are nice.
Aufenthalt von 1 Nacht im April 2024
Antwort von Melinda am 24. Mai 2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories with us!!

10/10 – Hervorragend

Carmen

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like the vibe and the cleanliness
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Missy am 23. Mai 2024
Thank you for the 5 star rating, Carmen! We really appreciate it!

4/10 – Schlecht

Steve

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beds were 12 " off the floor. People shouting in the halls both nights, window shade was absolutely filthy when pulled down. Tub very slippery. Water from faucet sprayed out of the sink and was not adhered to the sink.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Melinda am 20. Mai 2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

2/10 – Ungenügend

Leonardo

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a terrible time at this hotel the beds are terrible the staff forgot to do the room we had a meting and we had to shower their was no clean towels the room was not done I told management to do the room at nine o clock and we came back in a hurry at 5:00 pm and they had to do the room at that time. The rod at the closet falling down the Kleenex Tissues are worst than paper for the kitchen. I hate this place!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Brent am 13. Mai 2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

10/10 – Hervorragend

Ariana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Maggie am 12. Mai 2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 – Schlecht

Darcy

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
There is a surprise facilities fee not included in the Expedia price of $25 per night. The hotel is fairly well located, the rooms are large (but actually too large because not enough furniture) but it feels unfinished, like they are going through a transition that is ongoing. It certainly didn't feel like a "Spa." I did like that the rooms are not carpeted, but the floors were still not clean and I had to ask them to mop the floors while I went for a walk. They did oblige promptly.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for taking the time to provide your feedback. I would like to take this opportunity to clarify the 25.00 fee mentioned in your review. It is important to note that when you receive the billing breakdown from Expedia, the fee is included to indicate that it is charged by the property, and not through Expedia. I understand that this may appear confusing, however, please note that you have not been charged twice.I would also like to clarify that our establishment is a hotel and spa, which offers guests the option to book appointments at our on-site spa. That being said, it is important to note that we are not a typical spa-like atmosphere, but rather a unique, boutique property with a beautiful rooftop and relaxing pool.I hope that this provides some clarity and reassurance. Following our renovations, we sincerely hope that you will consider returning to experience our improved facilities. Thank you again for your feedback and please do not hesitate to contact us should you require any further assistance.

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Melinda am 10. Mai 2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories with us!

10/10 – Hervorragend

Jessica

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
I really liked the friendliness of the reception staff. Melinda helped me and was super sweet. The gentleman(forgot his name) helped with getting my bags to the room. Not having a microwave in the room is inconvenient enough but they did not have one in the hotel for guest use and I felt that is ridiculous in 2024.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Missy am 9. Mai 2024
Thank you for the kind review, Jessica! We love our supervisor Melinda, She always goes above and beyond. Unfortunately, after covid, they took out all the microwaves in the rooms. We hope to have microwaves back in the rooms in the near future!

10/10 – Hervorragend

Oneka

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property location makes it a great place to stay. Very convenient
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Maggie am 7. Mai 2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

6/10 – Okay

Yvette

Verbesserungswürdig: Ausstattung
The beds were low to the ground so for people with bad knees and back I could not recommend and there is only 1 chair and it has wheels, which is a safety hazard if you have health concerns.
Aufenthalt von 2 Nächten im April 2024
Antwort von Aubrey am 7. Mai 2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future, your feedback will help us with improvements. Thank you

10/10 – Hervorragend

Joseph

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I arrived before my check in and staff was able to check me in I was glad after my 6 hour flight I was tired. The bar has some good drinks youre lit with just 1 the jalapeño margarita was bomb. The only issue is that I was looking forward to having a bubble bath but they needed up bot giving me that room with a tub. I’ll definitely come back here next time
Aufenthalt von 1 Nacht im März 2024
Antwort von Melinda am 5. Mai 2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories!

8/10 – Gut

Catherine

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The inensand beds were really comfortable. Nice towels. The room was pretty clean but yet nails sticking out of the bathroom sink area and holes cut in the walls. Neither of the blinds close completely.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Melinda am 4. Mai 2024
Thank you for taking the time share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers

10/10 – Hervorragend

Jonathan, Casa Grande

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was very helpful the room was very clean
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Melinda am 3. Mai 2024
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

6/10 – Okay

Fatima

Geschäftlich gereist
There was a tremendous amount of noise at night. Spoke to the front desk, said they were cleaning the restaurant area. I could not understand why they would be cleaning at 11:00-midnight. In addition, there was more noise next to my room in the middle of the night. Overall, this was problematic being that I had to catch a plane with very little sleep the night before due to the noise.
Aufenthalt von 2 Nächten im April 2024
Antwort von Melinda am 3. Mai 2024
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously. Please contact us directly so we can work towards a resolution. Thank you for you for your understanding!

10/10 – Hervorragend

Violeta

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Melinda am 4. Mai 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 – Schlecht

Allison

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Melinda am 3. Mai 2024
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

2/10 – Ungenügend

Manuel

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Missy am 23. Mai 2024
We apologize for any inconvenience you experienced during your stay at The Clarendon. Your feedback is important ,and we are committed to making improvements,if you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you

10/10 – Hervorragend

Elvira

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Ironing board but No iron in the room
Aufenthalt von 1 Nacht im April 2024
Antwort von Maggie am 2. Mai 2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

8/10 – Gut

Karen

Aufenthalt von 1 Nacht im April 2024
Antwort von Melinda am 21. Mai 2024
Thank you for taking the time to share your experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority.

8/10 – Gut

Christin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It was a decent place to stay. The toilet paper holder, shower head, shower curtain rod were all hanging off. Seems like a little TLC would go a long way. Also, the AC never got cold which in AZ kinda stinks. But again, it was decent.
Aufenthalt von 1 Nacht im April 2024
Antwort von Maggie am 30. Apr. 2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.

8/10 – Gut

Kori

Aufenthalt von 8 Nächten im März 2024
Antwort von Maggie am 30. Apr. 2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 – Hervorragend

Jeannie

Gut: Sauberkeit und Personal & Service
Good 👍
Aufenthalt von 1 Nacht im April 2024
Antwort von Maggie am 29. Apr. 2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

6/10 – Okay

Christian

Aufenthalt von 1 Nacht im April 2024
Antwort von Melinda am 18. Mai 2024
We apologize for any inconvenience you experienced during your stay at The Clarendon. Your feedback is important ,and we are committed to making improvements,if you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.

6/10 – Okay

Michelle, tucson

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Maggie am 28. Apr. 2024
We apologize for any shortcomings that you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

6/10 – Okay

Christopher

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Property could definitely use some renovations. Bed and stay was good for price. Pool needs to be cleaned badly.
Aufenthalt von 1 Nacht im April 2024
Antwort von Maggie am 25. Apr. 2024
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

4/10 – Schlecht

Cody

Gut: Zustand der Unterkunft
housekeeping walked into my room while i was asleep at 9am. i did not feel rested At all
Aufenthalt von 1 Nacht im April 2024
Antwort von Melinda am 25. Apr. 2024
We're truly sorry to hear about your experience here. Your feedback is crucial,and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out directly to us so we can discuss your issues. Thank you.

2/10 – Ungenügend

Richard

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
No phone no microwave plugins were lose
Aufenthalt von 1 Nacht im April 2024
Antwort von Aubrey am 24. Apr. 2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. The property has not had microwaves nor phones in rooms for several years, however our staff should have addressed this with you at check in and assisted you with how to contact the desk. We thank you for your time and your feedback.

8/10 – Gut

KELLEY

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The young lady at the front desk was amazing (Aubrey?). I was in town for a medical emergency and she got me right in , no fuss.
Aufenthalt von 1 Nacht im April 2024
Antwort von Maggie am 28. Apr. 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

8/10 – Gut

Amber

Geschäftlich gereist
Gut: Sauberkeit
In the rooms there is not a floor length mirror
Aufenthalt von 1 Nacht im April 2024
Antwort von Missy am 20. Apr. 2024
Thank you for the 4 star rating, Amber!

10/10 – Hervorragend

Louise Kimball

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I enjoyed my stay because the checkin and out, pool, housekeeping, functionality was great. There was a huge dance party going on at the pool on a Sunday night, which surprised me. I would have bought earplugs. And the dining was less than expected. I'd recommend eating dinner elsewhere, but overall it just fine. I liked it. I do recommend it. Oh...the pillo
Aufenthalt von 1 Nacht im April 2024
Antwort von Missy am 20. Apr. 2024
Thank you, Louise! We hope to see you back again in the near future!

10/10 – Hervorragend

Deborah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff.
Aufenthalt von 3 Nächten im April 2024
Antwort von Melinda am 18. Apr. 2024
Thank you for taking time to share your positive experience! We're thrilled you loved the Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

10/10 – Hervorragend

Theresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
VERY friendly staff. Room was very clean. Small hotel but offered pool, hot tub, patio. Comfortable.
Aufenthalt von 1 Nacht im April 2024
Antwort von Melinda am 17. Apr. 2024
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

4/10 – Schlecht

James, Tucson

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
the property is in major need of an upgrade... old bathroom fixtures... poor lighting in the bathroom
Aufenthalt von 1 Nacht im April 2024
Antwort von Brent am 16. Apr. 2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns, updating the bathrooms and lighting will be the next phase of our room upgrades. We are just finishing up the first phase of this process. Thank you for bringing this to our attention.

2/10 – Ungenügend

Shawn

Aufenthalt von 1 Nacht im April 2024
Antwort von Melinda am 5. Mai 2024
We're truly sorry for any inconvenience you experienced during your stay at The Clarendon Hotel. Your feedback is important, and we are committed to making improvements. If you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.

6/10 – Okay

Luis

Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
Staff was very friendly and helpful. I was able to text a maintenance request and they got back almost immediately with maintenance at my door on minutes. That being said... The room was dusty and finishings are all chipped and worn.
Aufenthalt von 1 Nacht im April 2024
Antwort von Aubrey am 15. Apr. 2024
Thank you for taking the time to share your positive experience, about our Staff and Texting service. We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for sharing your feedback so we can improve.

6/10 – Okay

Davin

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Aubrey am 14. Apr. 2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.

8/10 – Gut

Clinton

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Aubrey am 22. Apr. 2024
Thank you for your valuable feedback, Your feedback is important, and we are committed to making improvements.. We hope to see you again in the future!

10/10 – Hervorragend

Cameron

Aufenthalt von 6 Nächten im April 2024
Antwort von Melinda am 1. Mai 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 – Schlecht

Jessie

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
So, it is a cannabis hotel. There are dedicated areas for it and rooms for it. There are areas in the halls that wreak. I did not know this will booking and was not okay with it but I couldn't find another room that wouldn't cost an absolute fortune due to a basketball thing happening over the weekend I was there. It is in the ghetto. There were a number of things that were broken in my room- the shower handle, the safety bar, several lights, the remote for the air conditioner. It wasn't the cleanest. The staff were very nice.
Aufenthalt von 2 Nächten im April 2024
Antwort von Maggie am 8. Apr. 2024
We apologize for any inconvenience you experienced during your stay. Your feedback is important, and we are committed to making improvements. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.

8/10 – Gut

Linda

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
There was no phone in the room to contact the front desk. We had to go down to the front desk to get toilet paper.The desk chair was broken, it would not rise up . I felt like a little kid sitting up to a big table.It was hard to do computer work. The staff were very friendly.
Aufenthalt von 3 Nächten im März 2024
Antwort von Aubrey am 8. Apr. 2024
We apologize for any inconvenience you experienced during your stay at Clarendon Hotel. Your feedback is important, and we are committed to making improvements. For your concern about the phone, our staff should have told you during check in that we do not have phones, we apologize, and will ensure this lapse of information doesn't happen again. Thank you for your feedback.

6/10 – Okay

Jason

Mit dem Partner gereist
Wasnt as nice as what the website made it seem. Pretty much an over glorified Super 8 motel
Aufenthalt von 1 Nacht im März 2024
Antwort von Maggie am 7. Apr. 2024
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.

10/10 – Hervorragend

Tarsha

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice location and great stay!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Missy am 6. Apr. 2024
We are so happy to hear that you enjoyed your stay with us. We hope to have you back in the near future!

6/10 – Okay

Ashley

I liked that the rooms were outside and viewed the pool. Furniture in hotel was a little warped but clean nonetheless
Aufenthalt von 1 Nacht im März 2024
Antwort von Aubrey am 7. Apr. 2024
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for taking the time to let us know how we can improve for our guests.

10/10 – Hervorragend

Rachel

Geschäftlich gereist
Overall ok
Aufenthalt von 2 Nächten im April 2024
Antwort von Melinda am 3. Apr. 2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here at The Clarendon Hotel. Come back and make more memories with us!

2/10 – Ungenügend

Jason

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Horrible experience
Aufenthalt von 1 Nacht im März 2024
Antwort von Missy am 30. März 2024
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. thank you.

10/10 – Hervorragend

Korina

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice.
Aufenthalt von 1 Nacht im März 2024
Antwort von Melinda am 28. März 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again.

10/10 – Hervorragend

Pamela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very refreshing experience of customer service, ambience and historic property. I’ll be back
Aufenthalt von 2 Nächten im März 2024
Antwort von Melinda am 29. März 2024
Thank you for your glowing review! We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 – Hervorragend

Karen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms were nice and the bed was comfortable
Aufenthalt von 1 Nacht im März 2024
Antwort von Melinda am 27. März 2024
Thank you for your glowing review! We're excited to hear you enjoyed your stay at The Clarendon Hotel. Looking forward to welcoming you back soon.

6/10 – Okay

EBRAHIM

Not worth the price they charge!
Aufenthalt von 3 Nächten im März 2024
Antwort von Maggie am 28. März 2024
We're truly sorry to hear about your experience here. your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

8/10 – Gut

Abigail

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet and polite place
Aufenthalt von 3 Nächten im März 2024
Antwort von Maggie am 26. März 2024
Thank you for taking the time to share your positive experience!