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Bewertungen von SureStay Plus Hotel by Best Western Scottsdale North

2.5 out of 5
SureStay Plus Hotel by Best Western Scottsdale North
13440 N Scottsdale Rd, Scottsdale, AZ

Bewertungen

7,8

Gut

358 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
320 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
181 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
81 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
64 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,6/10

Personal & Service

7,6/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Helga

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Völlig ok
Super Aufenthalt, die Zimmer scheinbar frisch renoviert. Das Frühstück typisch amerikanisch mit Eier und Würstchen, mehr als ich erwartet habe von einem Continental Frühstück. Kann ich ruhigen Gewissens empfehlen
Aufenthalt von 2 Nächten im Mai 2023
Antwort von mark O am 31. Mai 2023
Good Morning Helga, Thank you for staying with us, we appreciate your positive feedback! Hope to see you again soon.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ideale Lage für unseren Besuch
Wir benötigten zwei Übernachtungen in der Nähe einer bestimmten Adresse. Das Hotel hatte die ideale Lage dafür.
Aufenthalt von 2 Nächten im Juni 2017

2/10 – Ungenügend

Hiladrio

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Toilet was used when i arrived and pool was dirty yellow. Bed looked messy and matteress looked liked it had lumps in it.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Josh

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Started off rocky but the front desk resolved my issue ratger quickly . Responsive services.
Aufenthalt von 5 Nächten im Mai 2024

4/10 – Schlecht

Fabio

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
My stay was not the best. The first day we didn't have enough towels in our room. We only had towels for only one person. So I had to go to the front office for more. No apology or anything was said. The front desk staff that day was more concern about the conversation they were having in Spanish then taking care the customer. Then nobody ever came to our room to leave fresh towels or take the trash out. I had to go every night to get fresh towels for us. One front desk worker even told me that it was because of covid that the were not going into my room. When other worker were saying that they check the rooms daily. On my second night of having to go to the front desk and get more towels. The gentleman in the front put notes to make sure somebody takes care of our room, but nothing was done again. So by the time we left, we had 3 days of towels on the floor and 3 days of trash in the room. It was very disapointing.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Angelina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Monica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Mary Elizabeth

Mit der Familie gereist
Staff were very helpful. Property was centrally located for us.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

barton, scottsdale

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I have stayed here many times over the years. I keep coming back, because of the staff, location .. and the breakfasts !!
Aufenthalt von 7 Nächten im Mai 2024

8/10 – Gut

Mario

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stay was great!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von kayla am 24. Mai 2024
Thank you for providing us with your feedback! We hope to see you again soonSafe Travels

4/10 – Schlecht

Anthony

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kayla am 24. Mai 2024
Thank you for taking the time to provide us with your feedback! We hope to see you again soon! Safe Travels

8/10 – Gut

Robin M

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
I chose this hotel because I heard Scottsdale was a nicer area. I would definitely stay here again. The beds were soft, the area was quiet, and the value for what we paid was awesome. I think the best part of the stay was the breakfast! I ate waffles every morning 😋
Aufenthalt von 3 Nächten im Mai 2024
Antwort von kayla am 21. Mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Rajesh

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was an amazing experience
Aufenthalt von 3 Nächten im Mai 2024
Antwort von KAYLA am 13. Mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

FERNEY

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, good location. Nice customer service.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von KAYLA am 13. Mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

cheryl

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
highly recommend!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von KAYLA am 13. Mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Okay

Nancy, Goodyear

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Very comfortable beds, and a nice room, but only a pull down window shade-no curtains so too much light coming into the room from streetlights. Tub didn’t drain properly so was ankle deep in water while showering.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von KAYLA am 13. Mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Okay

Sandy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The pool area was very nice. The breakfast was much better than I expected based on the room condition. The room was average. One of the beds needed a new mattress (higher on one side). Bathroom was sketchy. Tub needed re-caulked (was cracked) and the toilet paper holder was missing but the holes were still there. Small sink drain became plugged for some reason. Full fridge was a nice feature.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kayla am 13. Mai 2024
Thank you for taking the time to provide us with your feedback

8/10 – Gut

christopher

Mit einer Gruppe gereist
Gut: Ausstattung
Staff was friendly and helpful nice pillows and beds pretty adorable
Aufenthalt von 1 Nacht im Mai 2024
Antwort von KAYLA am 13. Mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

CYNTHIA A

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Our check in was easy.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von KAYLA am 13. Mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Moises

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A good affordable option, great staff and very clean!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kayla am 7. Mai 2024
Thank You for taking the time to provide us with your feedback. Hope to see you again soon! Thank you and Safe Travels

10/10 – Hervorragend

Dori

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was friendly at every turn. Super clean room and facilities.
Aufenthalt von 3 Nächten im April 2024
Antwort von Brandy D, General Manager am 29. Apr. 2024
Thank you for sharing your experience with us. We are so happy to hear how great our staff was and wish you safe travels.

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to find,very clean for an older facility
Aufenthalt von 1 Nacht im April 2024
Antwort von Brandy D, General Manager am 29. Apr. 2024
Thank you for sharing your experience with us. We are happy to hear you enjoyed your stay and wish you safe travels.

6/10 – Okay

RASMUS

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Brandy F, General Manager am 29. Apr. 2024
Thank you for sharing your experience with us. We wish you safe travels.

2/10 – Ungenügend

Bianca

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
This place is outdated for the amount of money they charge. Plus Expedia fails to mention there is a $100 deposit. It’s clean at least.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kayla am 22. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Angelica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Kayla am 22. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service und Ausstattung
Part of this place is a motel. The 3rd floor inside is a hotel. There’s a noticeable difference between the two areas. My room was really nice and clean. The bed was like a cloud. Lots of pillows. Everything was clean in the bathroom and good toiletries in the shower. I only had breakfast on my way out the door, but it looked like the hot breakfast was good -Eggs and bacon, etc. Most notable was the evening desk clerk. I was having trouble with my credit card and he was so amazing and helpful. Thank you, Vincent!
Aufenthalt von 3 Nächten im April 2024
Antwort von kayla am 16. Apr. 2024
Thank you for taking the time to provide us with you feedback. I will let vincent aware of your review. We wish you safe Travels

8/10 – Gut

Cyndi, San Jose

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I booked knowing SureStay Plus was a 2-star hotel, so my expectations walking in were just that. The room we had, a king suite, was generously sized and very clean. All the staff we encountered were very knowledgeable and friendly, and seemed genuinely interested in working at SureStay Plus. We're not breakfast people so I didn't actually try the breakfast, but I did have a look. The breakfast seemed more than adequate with a number of options to choose from. One thing that's important to me when I travel is a gym. The gym on property was small but adequate. It had a treadmill, elliptical and some free weights. Both cardio machines were in great condition and worked well. The pool area looked clean and well-maintained. Another plus was location. I didn't hear many air traffic like others complained about. I liked being within walking distance to a Starbucks and a sports bar to take in a late night meal and adult beverage after being out and about all day. I rated the property condition and facilities a 4 only because there were some things that didn't work, that I would expect to be maintained. The first was the security door to the 3rd level, the locking mechanism didn't work so anyone could easily access the floor. Second was the ice machine that didn't work. If you book at SureStay Plus and expect what is typical of a 2-stay hotel (i.e., older buildings which can appear run-down and noisy) then you won't be disappointed.
Aufenthalt von 3 Nächten im April 2024
Antwort von Brandy D, General Manager am 13. Apr. 2024
Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 – Hervorragend

John

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have been going to Mayo Scottsdale and Phoenix for lots of procedures. This hotel is in between which makes it convenient for me.
Aufenthalt von 1 Nacht im April 2024
Antwort von kaya am 10. Apr. 2024
Thank you for taking the time to provide us with your feedback. Safe Travels

8/10 – Gut

Geneva

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel with easy check-in process. Room was clean, no microwave though. very comfy and quiet
Aufenthalt von 4 Nächten im März 2024
Antwort von Brandy D, General Manager am 10. Apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

10/10 – Hervorragend

Rebecca

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great overall.
Aufenthalt von 3 Nächten im April 2024
Antwort von Brandy D, General Manager am 10. Apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

8/10 – Gut

Matt

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Same as the prior review - bike week, not necessarily the fault of the site.
Aufenthalt von 1 Nacht im April 2024
Antwort von Brandy D, General Manager am 10. Apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us. Thank you for understanding some things are out of our control as we try our best to provide a safe, peaceful environment for all our guests. We wish you safe travels.

4/10 – Schlecht

Eric

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Extremely noisy guests when our family visited, was not suitable for business travelers or children. Extreme smoke smells throughout hallways. Staff does what minimally they can, but it falls well short of what is really needed. Outdated facilities and bare bones furnishings. Bedside lamp bolted to wall to prevent theft, shower only partly enclosed, etc. Decent location. Nice staff.
Aufenthalt von 4 Nächten im April 2024
Antwort von Brandy D, General Manager am 10. Apr. 2024
Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 – Hervorragend

Matt

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Site was noisy due to Bike Week in town; The design of the shower causes a great deal of water spillage.
Aufenthalt von 3 Nächten im März 2024
Antwort von Brandy D, General Manager am 10. Apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 – Okay

Todd

Aufenthalt von 4 Nächten im März 2024
Antwort von Brandy D, General Manager am 29. Apr. 2024
Thank you for sharing your experience with us. We wish you safe travels.

2/10 – Ungenügend

Courtney

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Zustand der Unterkunft
Property was fine for price. Expedia was not!
Aufenthalt von 3 Nächten im März 2024
Antwort von Kayla am 2. Apr. 2024
Thank You for taking the time to provide us with your feedback! Safe Travels

8/10 – Gut

Juana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The attendant didn’t explain to me clearly how to use the. Key-card to have access to my hotel room, rarely I use hotels.
Aufenthalt von 2 Nächten im März 2024
Antwort von Kayla am 1. Apr. 2024
Thank You for taking the time to provide us with your feedback. We make note for future and do better. Thank you

10/10 – Hervorragend

Myella

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the size of the fridge in the unit. Finding the room was a bit confusing. The unit is a bit small but clean in a good location very safe and near everything.
Aufenthalt von 7 Nächten im März 2024
Antwort von KAYLA am 13. Mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Okay

ESTEBAN, MONROE

Mit der Familie und kleinen Kindern gereist
Continental breakfast was good.
Aufenthalt von 2 Nächten im März 2024
Antwort von Brandy D, General Manager am 10. Apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 – Okay

Martina

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The shower did not have a door or curtain, everything in the small bathroom got wet. The shower water pressure was extremely high, it hurt.
Aufenthalt von 7 Nächten im März 2024
Antwort von Brandy D, General Manager am 27. März 2024
Thank you for taking the time to provide us with your feedback. We are currently looking into options for the showers. We wish you safe travels.

2/10 – Ungenügend

Thomas

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Brandy D, General Manager am 27. März 2024
Thank you for taking the time to provide us with your feedback. We wish you safe travels.

2/10 – Ungenügend

Nelson

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
NOTHING like the picture, terrible staff. incompetence is what they are described as. My friend who was staying with us has ASTHMA and they did not cared, the room was FULL of dust, dirty terrible smell in the hallways and UNSAFE. first night she couldn’t sleep, asked to switch rooms and it was exactly same thing. next day she did NOT slept there we did early checkout and they are not giving us a refund, not even partial refund. my stay was supposed to be for 4 days, ended up staying just 1 of how AWFUL experience it was. i DEMAND partial or total refund for such a terrible experience related with Health Issues.
Aufenthalt von 3 Nächten im März 2024
Antwort von Brandy D, General Manager am 27. März 2024
Thank you for taking the time to provide us with you feedback. I apologize for the issues you had encountered and will address with my staff immediately. We wish you safe travels

10/10 – Hervorragend

SHANE

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful location
Aufenthalt von 3 Nächten im März 2024
Antwort von BRANDY am 23. März 2024
Thank you SHANE, Thank you for the comments regarding your recent stay with us. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 – Gut

Rebecca

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Check out staff was great. Breakfast was lovely. Damage deposit policy was confusing. Bath towels were terrible.
Aufenthalt von 1 Nacht im März 2024
Antwort von BRANDY am 23. März 2024
Thank you REBECCA, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Hervorragend

Vicki

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location was great
Aufenthalt von 3 Nächten im März 2024
Antwort von BRANDY am 19. März 2024
Thank you VICKI, Thank you for the comments regarding your recent stay with us. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 – Okay

Maria

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The rooms were clean and quiet.
Aufenthalt von 2 Nächten im März 2024
Antwort von Brandy D, General Manager am 19. März 2024
Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 – Hervorragend

Guadalupe

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Falta ventilación, abanico extractor del baño no funciona
Aufenthalt von 2 Nächten im März 2024
Antwort von Brandy D, General Manager am 19. März 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 – Okay

David

Mit der Familie gereist
Everything was clean. One of our rooms you couldn’t take a shower without getting water all over. It was walkin. Bathrooms are very small. One of our rooms no coffee maker, but there was coffee lol. Breakfast was fine. Staff was friendly. If on a budget this motel would be fine.
Aufenthalt von 3 Nächten im März 2024
Antwort von Brandy D, General Manager am 19. März 2024
Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 – Hervorragend

Rabi

Aufenthalt von 2 Nächten im März 2024
Antwort von Brandy D, General Manager am 10. Apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 – Okay

Teresa S

Verbesserungswürdig: Zustand der Unterkunft
It's an OK stay. Elevators are kind of gross and the housekeeping staff wants to clean at 8:30 a.m., so you have to roll out of bed if you need towels, soap, etc
Aufenthalt von 8 Nächten im März 2024
Antwort von BRANDY am 12. März 2024
Thank you TERESA, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 – Schlecht

Ron

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Hotel was renovated but cheaply, rooms are very small and still somewhat rough. Breakfast was crap. Bed was fine. Typical best western
Aufenthalt von 5 Nächten im März 2024
Antwort von BRANDY am 12. März 2024
Thank you XXX, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.