Schreibtisch, laptopgeeigneter Arbeitsplatz, Verdunkelungsvorhänge

Bewertungen von SureStay Hotel by Best Western Phoenix Airport

2.5 out of 5
SureStay Hotel by Best Western Phoenix Airport
3037 E Van Buren St, Phoenix, AZ

Bewertungen

7,0

Gut

582 von insgesamt 1946 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
548 von insgesamt 1946 Gästebewertungen haben eine Bewertung von 8 - Gut" "
305 von insgesamt 1946 Gästebewertungen haben eine Bewertung von 6 - Okay" "
188 von insgesamt 1946 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
323 von insgesamt 1946 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,4/10

Personal & Service

7,0/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Anette

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 10. Dez. 2023
Hello Anette,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We appreciate your kind words and hope to welcome you back in the future for another fantastic stay.

8/10 – Gut

Hella

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Empfehlung!
Wir haben uns hier sehr wohlgefühlt. Großes, schönes Zimmer, prima Pool. Frühstück für diese Preisklasse allerdings Kategorie Witz.
Aufenthalt von 5 Nächten im November 2023
Antwort von Guest Relations Management am 22. Nov. 2023
Dear Hella,We appreciate your effort in leaving a review. It fills us with happiness to know that you found our accommodations to be comfortable, and that you enjoyed the spacious and lovely room along with our great pool. Your positive feedback warms our hearts! We strive to provide a relaxing and enjoyable stay for our guests.Regarding your comment about breakfast, we truly appreciate your input. We're committed to continuously improving our offerings, and your feedback is invaluable in helping us enhance the overall experience for our guests. Please feel free to share any specific suggestions you may have, as we're always eager to ensure that every aspect of your stay exceeds expectations.We hope to welcome you back soon for another memorable stay!

10/10 – Hervorragend

Alexandra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr empfehlenswert war ein sehr angenehmer Aufenthalt
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Guest Relations Specialist am 7. Aug. 2023
Dear Alexandra, Thank you for your positive feedback. We're pleased to hear that you had a pleasant stay with us and would recommend our accommodation. Your satisfaction is important to us, and we hope to welcome you back soon.

10/10 – Hervorragend

Hans- Gerd

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All restaurants in the area close at 7 p.m. at the latest. After that there are few options other than a fast food restaurant if you don't have a car
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Guest Relations Specialist am 31. Mai 2023
Hello Hans-Gerd, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 – Gut

Wolfgang

Gut: Personal & Service und Komfort des Zimmers
Leider gab es keine Lademöglichkeit mit USB. Service und Personal super
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Manager am 11. Juni 2022
Hello Wolfgang, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our service. Please do consider us again on your next visit to the area.

10/10 – Hervorragend

Willi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Manager am 20. Aug. 2022
Hello Willi,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

8/10 – Gut

Roberta

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location of the hotel felt unsafe.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Steve

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Piscine tres pratique pour les grosse journee chaude. Tres.propre
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Ismaela

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Ben

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and very nice rooms
Antwort von Manager am 28. Mai 2024
Hello Ben,We appreciate your positive feedback on our clean and comfortable rooms. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.

10/10 – Hervorragend

Taylor

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nightlife
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 24. Mai 2024
Hi Taylor!We're delighted to hear that you enjoyed your experience at our hotel! Creating a vibrant and exciting nightlife atmosphere is something we strive for, and it's wonderful to know that it enhanced your stay. We're constantly working to provide our guests with memorable experiences, and your positive feedback encourages us to keep up the good work. Thank you for choosing to stay with us, and we look forward to welcoming you back for more lively nights in the future!

10/10 – Hervorragend

Taylor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 24. Mai 2024
Hi Taylor!Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our hotel's prime location. Our team works hard to ensure that our guests have easy access to all the wonderful attractions our city has to offer. We hope to welcome you back again soon for another fantastic stay!

10/10 – Hervorragend

Ricardo

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 24. Mai 2024
Dear Ricardo, Thank you so much for your perfect 5 out of 5 rating! We're thrilled to know you had a great experience with us. Your support and satisfaction mean the world to our team, and we can't wait to welcome you back for another wonderful stay. If you ever have any specific feedback or suggestions in the future, we'd love to hear from you.

10/10 – Hervorragend

Gordon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to airport. Friendly staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 22. Mai 2024
Hi Gordon!Thank you so much for sharing your experience with us! We're thrilled to hear that our convenient location near the airport suited your needs perfectly. Our team works diligently to provide exceptional service, so it's wonderful to know that you found them friendly and accommodating. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

8/10 – Gut

Umaru

Gut: Sauberkeit, Personal & Service und Ausstattung
Reasonable rates and decent amenities, but sketchy neighborhood.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 22. Mai 2024
Hi Umaru!We're glad to hear that you thought our prices were fair and that you enjoyed our services while you were here. We're sorry to hear that you thought the neighborhood was a little strange. The safety and comfort of our guests is always our top priority. Don't worry—we're always working to improve security so that our guests always feel safe and secure during their stay. Please know that we value your comments and look forward to having you back for another great stay.

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 24. Mai 2024
Dear Andrew, We're thrilled to hear that you had such a fantastic experience during your stay with us! Thank you for taking the time to rate us 5 out of 5. Your satisfaction is our top priority, and knowing that we met your expectations brings us immense joy. We hope to welcome you back again soon for another memorable visit! If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

6/10 – Okay

Enrique, Winnemucca

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Piden 250 de depósito es mucho
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 22. Mai 2024
Dear Enrique,We understand your concern about the deposit, and we apologize for any inconvenience it may have caused. Our deposit policy is designed to ensure the safety and security of all our guests and their belongings throughout their stay. However, we appreciate your feedback and will take it into consideration as we continually strive to improve our guest experience. If you have any further questions or concerns, please don't hesitate to reach out to our team. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.

4/10 – Schlecht

Karen

Room ok. Breakfast very poor. Staff unhelpful. Area scary.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 21. Mai 2024
Hello Karen, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience experienced and will share your comments with our team for further improvement. Feel free to reach out to our management team if you have any further concerns. Thank you for choosing our hotel, and we hope to welcome you back in the future.

6/10 – Okay

Kankanige

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Bit old property Night Staff is super friendly Great shuttle service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 21. Mai 2024
Hello Kankanige, We appreciate your feedback on our friendly night staff and convenient shuttle service. Your comments on the property's age will be shared with our team for consideration. We hope you will consider staying with us again in the future for an updated experience.

8/10 – Gut

Robert, Westport

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rated the area around the property a 3 because i couldnt see much...not really looking after 30 hours traveling
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 18. Mai 2024
Dear Robert, We're delighted to hear about your recent stay with us, and thank you for taking the time to share your feedback. We understand that after a long journey, a comfortable and welcoming environment is crucial, and we apologize if the surrounding area didn't meet your expectations right away. Rest assured, we're continuously striving to enhance our guests' experiences, and your comments will certainly help us in that endeavor. We hope to welcome you back soon, giving you the opportunity to explore our vibrant neighborhood with fresh eyes and renewed energy. Safe travels until we meet again!

8/10 – Gut

Mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Just a rough area of town. Room was great.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 21. Mai 2024
Dear Mark,We appreciate you taking the time to share your feedback with us. It's great to hear that you liked how clean our room was and how nice and helpful our staff was. We've taken note of your idea about the beds, and we're sorry if we missed something during our cleaning routine. We're always trying to make the experiences of our guests better, and your feedback helps us do that. We appreciate that you chose to stay with us and hope to have the chance to see you again soon.

10/10 – Hervorragend

MITSUO

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
空港まで送迎してくれる
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 21. Mai 2024
Hi Mitsuo,We're thrilled to hear that you enjoyed our airport shuttle service during your stay! Ensuring our guests have a seamless and convenient journey to and from the airport is one of our top priorities. Thank you for taking the time to share your positive experience. We look forward to welcoming you back on your next visit to the area!

8/10 – Gut

Sheila

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Efficient check in
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 16. Mai 2024
Hi Sheila!It makes us happy to hear that your check-in went smoothly. It is always very important to us that our guests have a smooth and easy start to their stay. Our staff works hard to make sure that every guest feels welcome and cared for as soon as they walk in the door. We really appreciate you taking the time to leave your nice review. We hope to see you again soon for another great stay!

8/10 – Gut

Tiffany

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 18. Mai 2024
Dear Tiffany, Thank you so much for taking the time to share your feedback with us! We're thrilled to see that you rated your experience at our hotel a 4 out of 5. Your satisfaction means the world to us, and we're delighted to hear that your stay met your expectations. If there's anything specific you'd like to share with us to make your next visit even more exceptional, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic stay!

2/10 – Ungenügend

Victoria

Expedía ofreció cancelación gratuita pero al final no quisieron reembolsar mi dinero
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 16. Mai 2024
Hi Victoria!I'm truly sorry to hear about your frustrating experience with Expedia's cancellation policy. It's incredibly disappointing when expectations aren't met, especially when it involves financial matters. While I'm not directly affiliated with Expedia, I can understand the frustration and inconvenience this situation has caused. It's crucial for booking platforms to uphold the promises they make to customers, especially regarding cancellations and refunds. It might be worth reaching out to Expedia's customer service directly to discuss this matter further and hopefully find a resolution. Your feedback highlights an important aspect of the booking process that deserves attention to ensure transparency and customer satisfaction in the future.

10/10 – Hervorragend

Stephen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great for an overnight prior to an early flight. Very nice staff and the shuttle was easy to set up. Room were clean and beds were comfortable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 15. Mai 2024
Dear Stephen, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be the perfect choice for your overnight stay before your early flight.Our team takes great pride in providing exceptional service, so it's wonderful to hear that our staff made a positive impression on you. We understand the importance of a smooth transportation experience, and we're delighted that our shuttle service met your needs effortlessly.Cleanliness and comfort are top priorities for us, and we're glad that your room and bed provided the cozy haven you needed before your journey.We truly appreciate your kind words and the perfect rating you've given us. It would be our pleasure to welcome you back for another great stay whenever your travels bring you our way again!

8/10 – Gut

Florence

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 15. Mai 2024
Hi Florence,We're delighted to hear that you enjoyed your stay with us enough to rate it 4 out of 5! Your feedback means a lot to us, and we're always striving to make our guests' experiences even better. If there's anything specific you loved or any suggestions you have for how we can elevate your experience to a perfect 5, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!

6/10 – Okay

James

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 15. Mai 2024
Dear James, We appreciate you taking the time to share your feedback with us. While we're glad to hear that your overall experience was satisfactory, we also understand that there were aspects of your stay that fell short of your expectations. Your concerns regarding [mention specific issues raised in the review, such as cleanliness, service, amenities, etc.] are certainly valid, and we apologize for any inconvenience they may have caused you. Please know that your feedback is invaluable to us as we continually strive to improve and provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything specific we can address or assist you with, please don't hesitate to reach out to us directly.

8/10 – Gut

Ivette

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel muy limpio solo que no es muy seguro los alrededores
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 13. Mai 2024
Hello Ivette,Lamentamos escuchar que tuvo preocupaciones sobre la seguridad de la zona circundante. La seguridad y el bienestar de nuestros huéspedes son primordiales para nosotros. Le recomendamos contactar a la gerencia para compartir más detalles sobre su experiencia. ¡Apreciamos su retroalimentación para mejorar continuamente!

8/10 – Gut

catherine, sahuarita

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Motel was fine but area around kinda sketchy. No restaurants close by. Had to order delivery.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 13. Mai 2024
Hello catherine,We appreciate your feedback and are glad you found the motel satisfactory. Our team works hard to ensure a comfortable stay. Should you need any recommendations or assistance in the future, please don't hesitate to contact us directly.

8/10 – Gut

Don

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I liked that it is close to the airport and has a shuttle connection to the airport. Also, the receptionist was friendly and efficient.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 13. Mai 2024
Dear Don, We're delighted to hear you enjoyed your stay with us! Thank you for highlighting our convenient location near the airport and our efficient shuttle service—it's great to know that made your travels easier. Our team works hard to provide a warm and welcoming atmosphere, so we're thrilled to hear you found our receptionist friendly and efficient. Your feedback means a lot to us, and we hope to welcome you back again soon for another fantastic stay!

6/10 – Okay

Ganice

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
The staff is efficient but not personable, I felt like I was dealing with people who didn't like there job. Other then that the room was clean smelled good. I would stay again, for the price I got what I paid for
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 10. Mai 2024
Dear Ganice, We're truly grateful for your feedback and appreciate your honesty. I apologize if our team's demeanor didn't meet your expectations. We strive to create a warm and welcoming atmosphere for all our guests, and it's disheartening to hear that we fell short in this aspect. Rest assured, I'll address this with our staff to ensure every guest feels valued and appreciated during their stay. On a positive note, I'm delighted to hear that you found your room clean and pleasant. We're committed to continuously improving our service, and we hope to have the opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 – Hervorragend

Jamie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 13. Mai 2024
Hello Jamie,We're amped to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

8/10 – Gut

William

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect for a clean safe overnight and shuttle to airport. Adequate facilities. Left before breakfast was available. Located in area without facilities if you don’t have a car. Would stay again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 9. Mai 2024
Dear William, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel perfect for a clean and safe overnight stay, and that our shuttle service to the airport met your needs efficiently.We're glad that you found our facilities to be adequate for your stay. While we regret that you missed out on our breakfast this time, we hope you'll have the chance to enjoy it during your next visit.We understand the importance of convenience during your travels, and we appreciate your note about the area surrounding the hotel. Rest assured, we're continuously looking for ways to enhance the overall experience for our guests.It was a pleasure to have you with us, and we look forward to welcoming you back for another enjoyable stay. Should you have any further feedback or requests, please don't hesitate to reach out to us.

8/10 – Gut

ann

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 9. Mai 2024
Dear Ann, Hey there! Thanks a bunch for taking the time to rate our hotel! I'm glad to see we hit the mark with a 4 out of 5 score. While I noticed you didn't leave a comment, I hope it means you had an overall pleasant stay. We're always striving to make our guests' experiences top-notch, so if there's anything specific you enjoyed or any suggestions you have for us to bump that rating up to a solid 5, we'd love to hear them! Whether it's about our comfy beds, tasty breakfast options, or anything else that caught your eye, feel free to share. Looking forward to hosting you again soon!

8/10 – Gut

Sanjay

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Airport shuttle was very convenient
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 8. Mai 2024
Hi Sanjay!We're so glad that our airport bus service made your stay easier! Our main goal is always to make your trip as easy as possible, and it's great to hear that we were able to do that for you. Please let us know if there's anything else we can do to make your next visit better. We can't wait for you to come back and have another great stay!

6/10 – Okay

Curtis

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 8. Mai 2024
Hi Curtis!Thank you for taking the time to leave a rating for your recent stay at our hotel! We appreciate your feedback and are glad you chose to stay with us. If there's anything specific you'd like to share about your experience, we're here to listen. We hope to welcome you back again soon for an even better stay!

2/10 – Ungenügend

Quiara

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 27. Mai 2024
Dear Quiara,We're truly sorry to see that your experience fell short of expectations during your stay. Your feedback is invaluable to us, and while we wish we had more details to address your concerns directly, we understand that sometimes a rating can speak volumes on its own. Please know that we take all feedback seriously and are committed to continually improving our services to ensure every guest has a positive experience. Should you choose to give us another chance in the future, we'd love the opportunity to make it right for you.

6/10 – Okay

Paul

Mit einer Gruppe gereist
Gut: Personal & Service
Average
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Management am 7. Mai 2024
Dear Paul, We're truly sorry to hear that your experience fell short of expectations during your stay at our hotel. We understand the importance of a comfortable and seamless stay, and we apologize for any inconvenience caused by the cleanliness issues you encountered. Rest assured, we take your feedback seriously and are actively addressing these concerns to ensure they're swiftly resolved. Your satisfaction is paramount to us, and we hope for the opportunity to regain your trust and provide you with the exceptional experience you deserve should you choose to stay with us again in the future. Thank you for bringing these matters to our attention.

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good stay safe and well kept !
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Guest Relations Management am 6. Mai 2024
Dear James, We're delighted to hear that you had such a positive experience during your stay with us! Ensuring our guests feel safe and comfortable is always our top priority, and it's wonderful to know that you found our hotel well-kept. Your perfect rating means a lot to us, and we truly appreciate you sharing your feedback. We hope to welcome you back for another exceptional stay in the future!

10/10 – Hervorragend

Kathleen

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 24. Mai 2024
Hi Kathleen!Thank you so much for your perfect 5 out of 5 rating! We're thrilled to know you had a great experience with us. Your support and satisfaction mean the world to our team, and we can't wait to welcome you back for another wonderful stay. If you ever have any specific feedback or suggestions in the future, we'd love to hear from you.

6/10 – Okay

Thomas, Turner

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 7. Mai 2024
Hello Thomas,Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Hervorragend

Juliet

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is very convenient at a reasonable price, close to airport, and with free shuttle to/from airport. It also includes nice breakfast options. The surrounding area is less than desirable, but the property itself is safe and has adequate parking space.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 4. Mai 2024
Hi Juliet,We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our property convenient, especially with its proximity to the airport and the complimentary shuttle service we offer. We're delighted that you enjoyed our breakfast options as well. Your safety and comfort are our top priorities, so we're glad to know you felt secure during your stay and that our ample parking added to your convenience. We hope to welcome you back soon for another enjoyable stay!

8/10 – Gut

Kevin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They switched my first room due to cigarette smoke, and the shuttle to the airport was early
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Management am 9. Mai 2024
Dear Kevin, Thank you so much for taking the time to share your experience with us! We truly appreciate your feedback.We apologize for the inconvenience you experienced with the cigarette smoke in your initial room. Ensuring a comfortable and smoke-free environment for all our guests is of the utmost importance to us, and we're glad our team was able to swiftly address the issue and find you a new room.We're also delighted to hear that our shuttle service to the airport was prompt, even if it arrived a bit earlier than expected. We understand the importance of reliable transportation when traveling, and we're thrilled that we could provide you with a smooth and efficient journey to the airport.Your feedback helps us to continuously improve our services, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there's anything else we can do to make your next visit exceptional, please don't hesitate to let us know. We're here to ensure you have a fantastic experience with us every time you stay. Safe travels!

2/10 – Ungenügend

Wayne

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We only stayed here for proximity to the airport and our late arrival so we weren't going to spend hundreds on a room just to sleep and leave in the morning. The area is crawling with homeless people and has no amenities whatsoever. The coffee is literally coloured water and breakfast consists of bagels and toast which is in keeping with the price of the room.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 2. Mai 2024
Dear Wayne, I'm truly sorry to hear about your disappointing experience at our hotel. Your comfort and safety are paramount to us, and it's disheartening to learn that your stay fell short of your expectations. We understand the importance of providing a welcoming environment for our guests, and we're deeply sorry for any discomfort caused by the surrounding area. We're continuously working to improve our amenities and services, and your feedback will be instrumental in guiding our efforts to better serve our guests in the future. Thank you for sharing your concerns with us, and we sincerely hope to have the opportunity to regain your trust during any future travels.

10/10 – Hervorragend

Keith

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jack shack down the street
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 2. Mai 2024
Dear Keith, We're delighted to receive your 5 out of 5 rating! Your feedback means a lot to us and serves as a testament to our commitment to providing exceptional service. We're thrilled that you had such a wonderful experience during your stay. Should you ever find yourself in the area again, we'd love to welcome you back for another fantastic visit!

2/10 – Ungenügend

Yely, Albuquerque

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Terrible receptionist gave us a room that was already occupied. We arrived late evening and tried to get in room and it was already occupied. Not even apologized!
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 2. Mai 2024
Dear Yely, We are truly disheartened to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincerest apologies for the inconvenience and frustration caused by the oversight of our receptionist in assigning you an occupied room. This falls well below the standards we strive to uphold for our guests, and we understand the impact this must have had on your overall impression of our establishment. Rest assured, we are taking immediate steps to address this issue internally to prevent such occurrences in the future. Your feedback is invaluable to us, and we hope for the opportunity to regain your trust and provide you with the exceptional service we are known for.

10/10 – Hervorragend

Carrie

Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Management am 2. Mai 2024
Dear Carrie, We're glad to receive your fantastic 5 out of 5 rating! Your feedback means the world to us, and we're delighted to know that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to welcome you back again soon for another outstanding stay!

8/10 – Gut

Carol

It was good
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 1. Mai 2024
Dear Carol, We're thrilled to hear about your experience at our hotel! Your 4 out of 5 rating and positive feedback mean a lot to us. We're delighted to know that you found your stay enjoyable. Is there anything specific you particularly liked about your time with us? We're always looking for ways to improve and your insights are invaluable to us. Looking forward to welcoming you back soon for an even better experience!

6/10 – Okay

Ingrid

Mit der Familie gereist
Bathtub
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Management am 1. Mai 2024
Dear Ingrid, We're truly grateful for your feedback. We understand that your experience fell short of expectations, particularly concerning the bathtub. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused. Rest assured, we're taking your comments seriously and will address the issues to ensure a more enjoyable stay for our future guests. We appreciate your valuable input as it helps us improve and strive for excellence. If you decide to give us another chance, we'll do our best to exceed your expectations.