Lobby-Lounge

Bewertungen von Sonesta Select Scottsdale at Mayo Clinic Campus

3 out of 5
Sonesta Select Scottsdale at Mayo Clinic Campus
13444 E Shea Blvd, Scottsdale, AZ

Bewertungen

8,2

Sehr gut

501 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
246 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
128 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
78 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
50 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Manuel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Der Check In war einfach und schnell, die Dame an der Rezeption war sehr nett und freundlich trotz späten Check In ! Das Zimmer war sehr sehr ordentlich und geräumig. Wir hatten eine tolle Nacht in diesem Hotel ! Kühlschrank und großer TV waren vorhanden! Wir haben in USA schon sehr schlechte Zimmer gehabt jeder Check In ist für uns hier ein Abenteuer! Aber hier kann man durchatmen! Danke an das Hotel !
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 10. Mai 2024
Manuel, es freut uns zu hören, dass Sie sich im Sonesta Select Scottsdale at Mayo Clinic Campus wohlgefühlt haben. Wir freuen uns, dass der Empfang freundlich und Ihr Zimmer komfortabel war. Wir freuen uns sehr über Ihr Lob für unsere Annehmlichkeiten und die allgemeine Zimmerqualität. Wir hoffen, Ihnen auch in Zukunft einen weiteren angenehmen Aufenthalt bieten zu können. Vielen Dank, dass Sie uns an Ihrem Abenteuer teilhaben lassen!

10/10 – Hervorragend

Gerhard Norbert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gerne wieder
Tolles Hotel, alles tip-top; super Zimmer und sehr schöner Pool.
Blick vom Balkon auf den Pool
Aufenthalt von 1 Nacht im April 2023
Antwort von Sonesta Select Scottsdale am 17. Apr. 2023
Thank you for you review! We look forward to another visit.

10/10 – Hervorragend

Beate

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2022
Antwort von Abby am 4. Mai 2022
Dear Beate, Thank you for staying with us and for taking the time to leave us a great review. We hope to see you again very soon! All the best, Our Team at Sonesta Select Scottsdale

10/10 – Hervorragend

Summer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was last here in October when renovations were in process. Being back post-reservations, the property looks Wonderful :) The staff is kind and the restaurant area is open in the morning for breakfast. The colors, carpeting and furniture are warm and inviting. Lounging by the pool and jacuzzi during the day and night were awesome, and I love the Mountain Views from My room. I got to use the gym- that is equipped with treadmills, bicycles, weights, and mats. The coin-operated Laundry area was under repair but they advised they had a “send out laundry” service while it was under repair. Restaurants, shops and more lovely views are within a short drive. And there are nice trails to walk or take runs. I will continue to visit and support this Hotel :)
Antwort von Customer Service am 22. Mai 2024
Summer,Thank you for returning to Sonesta Select Scottsdale at Mayo Clinic Campus and for sharing your delightful experience. It's wonderful to know you enjoyed the property’s refreshed look, the warm atmosphere, and the beautiful mountain views. Our team is glad you had a great time enjoying the amenities, and it’s great to hear you found alternative laundry options useful. We look forward to your continued visits and support.

10/10 – Hervorragend

Nancy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Nancy, thank you for your rating! The entire team at Sonesta Select Scottsdale at Mayo Clinic Campus is thrilled to know you enjoyed your stay. We hope to welcome you back soon!

10/10 – Hervorragend

Brittnee

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was excellent for the price and location. Would stay again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Brittnee, thank you for your kind feedback! The team at Sonesta Select Scottsdale at Mayo Clinic Campus is delighted you found everything excellent. We're looking forward to welcoming you back.

10/10 – Hervorragend

Plinio José

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Thanks for the amazing rating, Plinio!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Select Scottsdale at Mayo Clinic Campus!

10/10 – Hervorragend

Granratana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I just checked in. Let you know more after check out.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Thank you for the fantastic rating, Granratana!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta Select Scottsdale at Mayo Clinic Campus! We can't wait to see you again soon.

10/10 – Hervorragend

Alana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and quiet
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Alana, thank you for your wonderful review! The team at Sonesta Select Scottsdale at Mayo Clinic Campus is pleased you found your stay clean and quiet. We hope to welcome you back soon!

10/10 – Hervorragend

Ohkura

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
a new and clean hotel
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Thank you for the wonderful rating, Ohkura!It's fantastic you enjoyed your time at Sonesta Select Scottsdale at Mayo Clinic Campus so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 – Hervorragend

Milton

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet. Easy to get to. Great parking. Clean. Friendly staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Milton, thank you for the fantastic feedback! The team at Sonesta Select Scottsdale at Mayo Clinic Campus is thrilled you enjoyed the ease of access, parking, cleanliness, and the friendliness of our colleagues. We're looking forward to welcoming you back!

10/10 – Hervorragend

Lori

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 19. Mai 2024
Thanks for the outstanding rating, Lori!We're delighted your time at Sonesta Select Scottsdale at Mayo Clinic Campus was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 – Hervorragend

Javier

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 17. Mai 2024
Javier, thank you for rating your stay at the Sonesta Select Scottsdale at Mayo Clinic Campus. The team is thrilled to hear you had a great experience. We're looking forward to welcoming you back soon!

10/10 – Hervorragend

Newell Leland

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Will stay here again
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 9. Mai 2024
Newell Leland, it's fantastic to hear that your stay at the Sonesta Select Scottsdale at Mayo Clinic Campus was enjoyable. It's always our goal to make our guests want to return. We appreciate your feedback and look forward to hosting you again in the future.

10/10 – Hervorragend

Ciaira

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Nice stay very clean and quite not to busy
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Ciaira, thank you for your glowing comments. We at Sonesta Select Scottsdale at Mayo Clinic Campus are thrilled to know that you enjoyed your stay and appreciated our efforts towards maintaining a clean and serene environment. We value your feedback and look forward to serving you again in the future.

8/10 – Gut

Ace & Christena

Mit dem Partner gereist
Good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 7. Mai 2024
Ace & Christena, thank you for choosing Sonesta Select Scottsdale at Mayo Clinic Campus as your lodging destination. Your brief yet encouraging review is appreciated. We hope to serve you again.

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 8. Mai 2024
Richard, it's wonderful to hear you enjoyed a top-notch experience at Sonesta Select Scottsdale at Mayo Clinic Campus. Nothing makes us happier than providing the best for our guests. We can't wait to have you back with us soon.

10/10 – Hervorragend

Gabriela

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 1. Mai 2024
Gabriela, it's wonderful to hear that you've had a top-notch experience at Sonesta Select Scottsdale at Mayo Clinic Campus. We appreciate your brief but impactful feedback. Looking forward to welcoming you again in the future!

6/10 – Okay

Lori

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Facilities are quiet and clean. Very relaxing. The only issue I have is that the option for Coffee or breakfast is not offered until 7:00am. A complmentary continential breakfast or at least coffee would be a great addition.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 30. Apr. 2024
Lori, it's great to know you appreciated the tranquillity and cleanliness of the premises. We understand your concerns regarding the availability of early morning refreshments. We have noted your suggestion for an earlier availability of coffee or breakfast options and will surely look into possibilities for improvements. Thank you for your feedback and we look forward to providing an even better experience on your next visit.

10/10 – Hervorragend

Dwayne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 30. Apr. 2024
Thank you for this excellent rating, Dwayne!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Select Scottsdale at Mayo Clinic Campus! We'd love to host you again someday for yet another unforgettable visit.

10/10 – Hervorragend

Tressie

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 30. Apr. 2024
Tressie, we're thrilled to hear that you appreciated the cleanliness of Sonesta Select Scottsdale at Mayo Clinic Campus. Maintaining a spotless environment is one of our highest priorities. We highly appreciate your feedback and look forward to welcoming you back.

8/10 – Gut

Frank

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall a good experience. The property was undergoing an update while we were there, so not entirely fair to rate. Staff was friendly and helpful.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 30. Apr. 2024
Frank, thank you for taking the time to share your views. At Sonesta Select Scottsdale at Mayo Clinic Campus, we're thrilled that you were able to appreciate our team member's assistance during our update process. We strive to deliver a superior experience, even in the midst of improvements. We look forward to having you back once our updates are complete.

8/10 – Gut

Ronnie

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
1. We were not given the the room that we expected on the balcony level . 2. Only had 1 bath towel and a pool towel for shower 3. Discovered big large bug under ottoman.
Aufenthalt von 7 Nächten im April 2024
Antwort von Customer Service am 28. Apr. 2024
Ronnie, it's great to learn that you stayed with us at Sonesta Select Scottsdale at Mayo Clinic Campus. We are sorry to understand there were a few aspects of your stay that did not meet your expectations, such as difficulties with your room's location and insufficient towels. We regret the discomfort caused because of the unexpected visitor in your room. All your comments have been well noted and shared with the relevant teams to assess and improve our services. We certainly hope to host you again in the future and offer you an experience that truly reflects our standards.

10/10 – Hervorragend

Debra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 25. Apr. 2024
Debra, thank you for your feedback! We're delighted to hear that you appreciated the location of Sonesta Select Scottsdale at Mayo Clinic Campus. We hope to have another opportunity to host you when your travels bring you back to Scottsdale.

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 12. Mai 2024
Thank you for the fantastic rating, John!It's outstanding you had such a wonderful experience at Sonesta Select Scottsdale at Mayo Clinic Campus. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 – Gut

Rod

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 22. Apr. 2024
Thank you for the 4-star rating, Rod!It's great your time at Sonesta Select Scottsdale at Mayo Clinic Campus was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and quiet
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 17. Apr. 2024
William, thank you for your feedback. We are thrilled to know that you appreciated the cleanliness and tranquility at Sonesta Select Scottsdale at Mayo Clinic Campus. We strive to foster a relaxing environment for our guests, and your comments affirm that we are doing just that. We look forward to welcoming you back.

4/10 – Schlecht

Janise, Big Bear Lake

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
What we liked: Easy parking, low priced room, nice view from the balcony, mini fridge and microwave. What we didn't like: The sheets and floor were dirty, the floor, there was no coffee or cups in the room so I had to ask the maid in the hallway for some, the tissues ran out and when I went out of the room and asked the maid again in the hall for a replacement. She asked if I'd gone down to the front desk to ask for more even though she saw that I'd just come out of my room. The pump on the hair conditioner in the shower didn't work. There were more minuses than plusses for us, sure we'll go back in the future.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 16. Apr. 2024
Janise, it's concerning to hear about your experience with cleanliness and room amenities during your stay. It is our priority to provide a tidy, comfortable, and well-appointed space, so we regret that this was not reflected in your stay. Your feedback about these issues has been noted and will be communicated with our team members for improvement. Even though you've had some hiccups this time, it's uplifting to know you would consider a return visit and we hope to positively impress upon your next stay.

8/10 – Gut

lawrence, Sacramento

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property is very close to the Scottsdale Mayo clinic that is awesome ! The property is currently going through a renovations, so at least the Owners are taking care of this property.
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 15. Apr. 2024
Lawrence, we're thrilled to know that the proximity of Sonesta Select Scottsdale at Mayo Clinic Campus to the clinic was beneficial for you. Thank you for recognizing the commitment to improve our facility. Rest assured, we're eager to provide an even better experience once the updates are complete. We hope you'll return to enjoy them.

10/10 – Hervorragend

Andrew

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Great stay!
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 11. Apr. 2024
Andrew, it's wonderful to hear you had such a fantastic experience at Sonesta Select Scottsdale at Mayo Clinic Campus! We're excited to welcome you back for another great stay in the future!

10/10 – Hervorragend

Rocco

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quick stop nice and clean
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 9. Apr. 2024
Rocco, thank you for sharing your review. We're thrilled to know you enjoyed your quick stay at Sonesta Select Scottsdale at Mayo Clinic Campus and appreciated our pristine cleanliness. We hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 – Gut

Jaime

Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 26. Apr. 2024
Jaime, thank you for your 4-star review of Sonesta Select Scottsdale at Mayo Clinic Campus. We are elated for the positive evaluation and look forward to welcoming you back on your next trip.

10/10 – Hervorragend

Marc

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was so welcoming, friendly and proud of their newly renovated property. Everyone we spoke with from the front desk, coffee bar, and housekeeping was consistently happy, proud, and more than happy to help. This is a well-managed property, very clean, a very pleasant experience.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 3. Apr. 2024
Marc, it's terrific to hear your positive feedback on your stay at the Sonesta Select Scottsdale at Mayo Clinic Campus. We're thrilled to learn that our team members were welcoming, friendly, and took pride in our renovated property. It's always our aim to provide a clean environment with exceptional service. Your remarks on the dedication of our front desk, coffee bar, and housekeeping colleagues are truly appreciated! We can't wait to welcome you back for another pleasant experience.

8/10 – Gut

Lori

Gut: Sauberkeit und Zustand der Unterkunft
It was a very nice and quiet area. The lack of coffee after 9:00 am and staff not able to make exceptions to use the coffee bar were my only negatives.
Aufenthalt von 8 Nächten im März 2024
Antwort von Customer Service am 1. Apr. 2024
Lori, thank you for choosing the Sonesta Select Scottsdale at Mayo Clinic Campus and for taking the time to leave a review. We're delighted to hear that you appreciated our serene environment. However, we regret to hear your concerns about the availability of coffee post morning hours. We continuously strive to accommodate our guests' needs, and your feedback is valuable to us. We hope you'll consider us again in the future, and we'll do our best to meet and exceed your expectations.

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful property.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 30. März 2024
Richard, it's wonderful to hear that you appreciated the aesthetic appeal of Sonesta Select Scottsdale at Mayo Clinic Campus. We're thrilled that our property left a positive impression on you. We appreciate your kind words and look forward to your next visit.

4/10 – Schlecht

Louis

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Disappointed!!! I’ve stayed at this property previously and always found it a good value and well taken care of. Most recently, stayed in room 180. Lock set malfunctioned leaving us locked in our room. In over 40 years of travel around the world this has never happened. Thanks to the housekeeping staff. Also, hot shower was lukewarm at best. Will need to seek other options when visiting next time
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 26. März 2024
Louis, it's regrettable your stay didn't meet your previous experiences with us. We're sorry to hear about the troubles you encountered with the room lock and the shower temperature. These issues are certainly not indicative of the high standards we aim to provide. We're grateful to our team members who were able to assist. We hope you'll reconsider and give us another chance to provide the exceptional stay you know we can deliver during your future visits.

10/10 – Hervorragend

Karen

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Close to Mayo Clinic
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 26. März 2024
Karen, it's wonderful to hear you appreciated the strategic location of Sonesta Select Scottsdale near the Mayo Clinic Campus. Our position is indeed convenient for many of our guests. We're glad to know this aspect enhanced your stay. Thank you for your positive feedback and we eagerly look forward to welcoming you back in the future.

8/10 – Gut

Michael

Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 14. Apr. 2024
Michael, thank you for staying at Sonesta Select Scottsdale at Mayo Clinic Campus and for taking the time to rate your experience. We're glad to hear that you had a satisfying stay, and we look forward to hosting you again in the future.

10/10 – Hervorragend

darren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Service am 25. März 2024
Darren, it's wonderful to hear that you had a great experience at Sonesta Select Scottsdale at Mayo Clinic Campus! Thank you for taking the time to rate us. We truly appreciate your feedback and look forward to welcoming you back in the future. Safe travels!

6/10 – Okay

Gina

Gut: Sauberkeit
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 23. März 2024
Gina, it seems that your stay with us did not fully meet your expectations. We would appreciate any specific feedback you might have so that we may better understand your experience and make the necessary improvements. We hope for the opportunity to serve you better in the future.

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet, clean facility. Tad pricey nationally it seems but commensurate with outrageous local prices.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 19. März 2024
Michael, we're thrilled to hear you appreciated the tranquility and cleanliness at Sonesta Select Scottsdale at Mayo Clinic Campus. Your feedback on the price is valuable and we continually strive to provide the best value in terms of location, amenities, and service. We hope to welcome you back for another pleasant stay!

8/10 – Gut

Linda

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I would love to give this 5 stars. However, the cafe/bar is only open in the morning from 7-9 a.m. some evening hours would give 5 stars.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 16. März 2024
Linda, it's wonderful to hear that you enjoyed your stay at Sonesta Select Scottsdale at Mayo Clinic Campus. We acknowledge your feedback regarding the operational hours of our café/bar. It's feedback like yours that helps us continuously improve and enhance our guest experiences. Looking forward to serving you again in the near future.

10/10 – Hervorragend

eugene

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is undergoing renovation but it shows great potential as a destination property for patients of the Scottsdale Mayo Clinic campus. The campus provides free shuttle service to the Phoenix campus which is worth gold! Thank you for your service.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 13. März 2024
Eugene, we're delighted to hear that you appreciate the potential of Sonesta Select Scottsdale at Mayo Clinic Campus amidst our ongoing improvements. Your recognition of the handy shuttle service is much appreciated. Our aim is to be a comfortable and convenient location for guests visiting the Mayo Clinic. Your gratitude is truly valued, and we're excited to serve you even better in the future.

2/10 – Ungenügend

Sonja

Verbesserungswürdig: Zustand der Unterkunft
Construction going on & the a/c unit was so loud we couldn’t sleep.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 14. März 2024
Sonja, thank you for sharing your experiences. It seems like the ongoing improvements and the noise from the air conditioning disturbed your rest. Your constructive feedback will be taken into consideration, as it is insightful for our ongoing efforts to enhance guest comfort. Your next stay with us should meet your expectations and provide peaceful rest.

8/10 – Gut

john

Mit dem Partner gereist
Gut: Ausstattung
It was convenient for our Mayo Clinic appointments.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 12. März 2024
John, we're thrilled to hear that Sonesta Select Scottsdale at Mayo Clinic Campus was able to offer an ideal location for your appointments at Mayo Clinic. We aim to make every stay convenient and stress-free. We appreciate your feedback and hope to serve you again soon.

6/10 – Okay

Curt

Geschäftlich gereist
Nothing special and it was under construction.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 9. März 2024
Curt, we appreciate your feedback. It sounds like your stay didn't quite live up to expectations due to the ongoing renovations. While these updates are meant to enhance guest experience in the future, we apologize for any inconvenience caused during your visit. We hope to have the opportunity to host you again once our transformations are complete to provide the experience we aim for.

4/10 – Schlecht

Covey

Geschäftlich gereist
The property was heavily under construction….at least those were the noises I thought was hearing early in the morning. Much of the rooms and hallways were a work in progress.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 6. März 2024
Covey, your recent review makes it evident that your stay was less than ideal due to the noises and ongoing updates happening on our premises. We can assure you that progress works are aimed at enhancing guest experience. However, we acknowledge it shouldn't overshadow your comfort and relaxation. We hope to show you a serene and fully updated environment on your next visit.

10/10 – Hervorragend

Hailee

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stay at this location all the time and it’s our favorite!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 29. Feb. 2024
Hailee, we're thrilled to hear that the Sonesta Select Scottsdale at Mayo Clinic Campus continues to be your preferred choice! It's truly our honor to be your 'favorite'. Thank you for sharing your experience with us, we can't wait to welcome you back on your next visit.

2/10 – Ungenügend

Julia

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay Away!
Stay away! It’s in the middle of a remodel that isn’t announced BEFORE booking Our reservation was for a deluxe room with 2 Queen beds. This Is NOT what we got. It was a king bed with a sleeper sofa. Tried to call front desk but phone didn’t work. I had to walk around the building to get to lobby due to the construction I was told no other rooms were available and that there wasn’t anything they could do . The front desk then blamed Expedia on the room mix up even though I showed her my reservation that confirmed 2 queen beds! Then, they come knocking on our door, they will refund us but only if we left! Remind you it’s now 9pm..where did you want us to go? Our car? Spiders in room, no view except shipping containers and trash, dirty stained carpets and terrible service! Save yourself a headache and RUN!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 26. Feb. 2024
Julia, it's concerning to hear about your recent visit. It's unfortunate that our ongoing renovations caused any inconvenience. We're disappointed to learn about the issues with your room allocation and team members' response. This experience is certainly not reflective of our usual standards. We have taken note of feedback about your room cleanliness, especially regarding unaddressed pests. We appreciate your candid feedback and will use it to enhance future stays. We sincerely hope that we can have another opportunity to impress you if your travels bring you back this way.

10/10 – Hervorragend

Joseph

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nonthing
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 26. Feb. 2024
Thank you for taking the time to leave this wonderful rating, Joseph! We hope to see you again soon at Sonesta Select Scottsdale at Mayo Clinic Campus so we can share yet another amazing experience!