Deluxe-Suite, 2 Doppelbetten, Nichtraucher (Deluxe Family Suite) | Hochwertige Bettwaren, Schreibtisch, Bügeleisen/Bügelbrett

Bewertungen von La Quinta Inn by Wyndham Phoenix Thomas Road

2.5 out of 5
La Quinta Inn by Wyndham Phoenix Thomas Road
2725 N Black Canyon Hwy, Phoenix, AZ

Bewertungen

4,2
108 von insgesamt 1133 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
93 von insgesamt 1133 Gästebewertungen haben eine Bewertung von 8 - Gut" "
136 von insgesamt 1133 Gästebewertungen haben eine Bewertung von 6 - Okay" "
247 von insgesamt 1133 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
549 von insgesamt 1133 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

4,2/10

Sauberkeit

5,6/10

Personal & Service

4,2/10

Ausstattung

3,8/10

Zustand der Unterkunft

4,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Juergen

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Insgesamt enttäuschend - nichts für Familien mit Kindern
Um das Positive vorwegzunehmen: das Zimmer war sauber. Das das Hotel inmitten einer Straßenszene liegt, die von Stadtstreichern, Dealern und Drogenabhängigen geprägt ist, ergab sich relativ schnell und trug nicht zu einem entspannten Aufenthalt bei. Das Buld mit dem Pool war mit ein Hauptgrund für die Buchung dieses Hotels. In Natura sah die Anlage deutlich heruntergekommen aus, wäre aber ok gewesen wenn man Zutritt gehabt hätte. Die Poolanlage war jedoch abgeschlossen, insofern nicht nutzbar. Zum Frühstück: absolut einfaches Frühstück - keine Sitzgelegenheit UND: kein Kaffee, nur heißes Wasser. Kleine Teller, kein Besteck ! Insgesamt enttäuschend!
Aufenthalt von 2 Nächten im März 2022

8/10 – Gut

Carlos

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall a good stay. Just wish the breakfast had more option besides bread, bagels and waffles
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Don

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This motel should never have been promoted on Expedia site. It is located in a vert sketchy area of Phoenix, had windows broken anf boarded up and housed what appeared to be long term tenants. We check out our room and saw the bathroom was not clean and tub bottom was filthy. Very didappointed. Left immediately and did not stay. Found another hotel and got a refund from Expedia.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Grant

Mit Haustieren gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was the most vile disgusting place I have ever been, hooker and drug dealers living in the rooms, homeless people bathing in the yard, staff has no clue about anything, nothing works in the rooms 😕 i would never stay there again. I want a refund for everything. I even had to get a new key card every day! What a joke. I can't believe LaQinta has there name on this place
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 20. Mai 2024
Dear Grant, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Manager

2/10 – Ungenügend

Sean

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property was not in high standards compared to all the other la Quinta inns which is my go to locations. Upon walking in the front door glass was shattered which honestly looked like A bullet hole. When I got to my room I tried Multiple times to call to Speak to the front desk with no answer when I walked up the workers were in the back just hanging out. Breakfast was a joke. Keys didn’t work right. Bathroom tub wasn’t very clean. The overall experience just wasn’t enjoyable between poor conditions and staff that just didn’t seem to care about anything. Probably Will now steer away from this company.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 20. Mai 2024
Dear Sean, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Manager

2/10 – Ungenügend

Sarah

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It took four tries to find a satisfactory room. I'm not a picky person. First room had cockroaches all over the floor. Live and dead. Second room only had one bed when the reservation was for four of us. Third room they gave me the key to ALREADY HAD SOMEONE STAYING in it. The rooms look like they've been partially renovated but most of it is done badly. Like putting a band aid on a broken leg. The room we ended up with seemed clean but the smell kept me awake. I bolted the door in case the office gave someone else the key to my room. There were homeless people wandering around outside and I felt unsafe. There weren't even blankets on the beds, only sheets. The TV was broken. The tub looked ancient. I should have walked out and found a different hotel. We will not be staying there again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 20. Mai 2024
Dear Sarah, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Manager

6/10 – Okay

Mayra

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 20. Mai 2024
Dear Mayra, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Manager

2/10 – Ungenügend

ROBERT, Deptford

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I took a chance on this one based on the point that there were mixed reviews, but there is no doubt that this place is a dump. The first room that I saw was completely unacceptable, and had to request a move. The property is very poorly maintained and the rooms were a disaster. Damaged fixtures, old & gross furnishings that were downright scary to even touch, was normal here, not the exception. There were burns & stains throughout the room surfaces. I had to keep my shoes on the entire time in the room. I had to bare through it due to a lack of time for change and last minute lack of choices. Had I known in advance, I would certainly have selected an alternate property. I will let it go that the neighborhood is sketchy because that is not the property's fault.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 13. Mai 2024
Dear Robert,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

4/10 – Schlecht

Alta

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Run, don't walk away from this property. Homeless outside of your door, extremely noisy at all times of the night. Not safe.!! La Quinta you need to step up, your reputation is at stake here. We were relying on your name in order to stay here. The rooms were old, the tub and surround needed to be replaced, I wouldn't even get in it. We were allowed to get out of staying for another 2 nights and move to another hotel. And I am so Thankful for that. Thank you La Quinta.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 13. Mai 2024
Dear ,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

6/10 – Okay

Thad

Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Cheryl

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our party had 3 rooms. None of the TVs worked. Not enough towels in our room and we couldn't get more towels for 2 days. 2 people saw cockroaches in 2 different situations.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 9. Mai 2024
Dear Cheryl,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Emerson

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Kristie am 8. Mai 2024
Dear Emerson,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Phoenix Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KristieRegional Managerkristie@fiverivershospitality.com

4/10 – Schlecht

Jessica

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Dirty rooms, the pool was closed on a 90 degree, sunny day. Dirty parking lot area. The room had particles all over the floor. The sheets were stained. Bathroom had urine around the toilet upon arrival, and also not clean. Gross in general!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kristie am 8. Mai 2024
Dear Jessica,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Phoenix Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KristieRegional Managerkristie@fiverivershospitality.com

10/10 – Hervorragend

Chadai

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 21. Mai 2024
Dear Chadai, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Phoenix Thomas Road. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Manager

10/10 – Hervorragend

Chadai

Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 20. Mai 2024
Dear Chadai, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Phoenix Thomas Road. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Manager

2/10 – Ungenügend

Danny

Crack head central. Noise all night. People milling about outside. Yelling, fighting. I stayed 4 nights and it was the same every night. Pictures looked great. Reality was it’s filthy and drug infested.
Aufenthalt von 4 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear Danny,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

James, Rye

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 20. Mai 2024
Dear James, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Manager

6/10 – Okay

ANGELA

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The staff were great. And the room was clean but a bit busted up, no bugs or critters.The walls are thin. BUT this is a shady looking hotel, bums, homeless, drug addicts and prostitute were coming in and out of many of the rooms. There was a smell of urine around the corner...I went outside to smoke and two guys came up that looked suspicious, and my date had to make his appearance to make the guys leave. The dennys there sux too.the Starbucks was good, drive thru only.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Mai 2024
Dear Angela,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

4/10 – Schlecht

Kelly

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 20. Mai 2024
Dear Kelly, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Manager

2/10 – Ungenügend

Berenice

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El lugar estaba sucio, con mal olor, las instalaciones del baño en mal estado con moho, el sanitario estaba despegado del piso, las cortinas sucias y con mal olor, el piso sucio
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Mai 2024
Dear Berenice,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

10/10 – Hervorragend

Miriam

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
flies all over the place. bathroom terrible
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Mai 2024
Dear Miriam,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Phoenix Thomas Road. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Manager

2/10 – Ungenügend

Alejandra

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Mai 2024
Dear Alejandra,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Duclaude

Mit dem Partner gereist
I never stay at a nasty hotel like that, they put a nice picture at the website but this place is not clean, cockroach everywhere
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear Duclaude,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Melissa

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Pictures are not updated. Very dirty outside and inside. Outdated and torn furniture. Alot of homeless people around hotel and around area. Overall terrible quality hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Mai 2024
Dear Melissa,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

6/10 – Okay

Dominic

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Didn’t read the reviews and trusted it since it was a La Quinta and I’ve stayed at a few before and had a alright experience; nothing fancy and perfect for one night! Well, this must’ve been another motel using their name as I can’t believe I’ve ever been to one that was this rancid. I knew the neighborhood wasn’t the best but damn, it was really rundown and the whole environment was disgusting. The stairway smelled of urine and had a wonderful selection of pee cups, tossed burgers, and toothbrushes to choose from. Graffiti littered the walls and had some wonderful moments. Realistically, the rooms were perfect for one night and I was satisfied enough. If you’re planning on staying here, be sure to do just one night and leave as soon as possible. I can’t imagine being here any longer than that.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Mai 2024
Dear Dominic,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Grace

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear Grace,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

10/10 – Hervorragend

Marie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Mai 2024
Dear Marie,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Phoenix Thomas Road. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Manager

2/10 – Ungenügend

Lynn

Mit Haustieren gereist, Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place was a dump! The in-room phone didn't work, the sink facet was loose, the toilet was loose on the floor. No light bulb is the lamps! Smelly. Dirty. Just awful!!
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear Lynn,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

4/10 – Schlecht

Anthony

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
You have homeless ppl staying there. and you felt like you would get killed walking threw the parking lot.
Aufenthalt von 4 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear Anthony,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Teodulo

Geschäftlich gereist, Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Carpet very dirty,all the room is dirty looks is almost never vacuum,the bathroom has lots of hair in the bathtub and the water is not running (very slow)also the room has cockroachs
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Mai 2024
Dear Teodulo,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

cheryl

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Mai 2024
Dear Cheryl,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Reyes

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty blankets Walls with gratings as if they were gangs really bad Smelling so bad smoking Really bad experience in the hotel that’s why I can stay my three nights I maker reservation on the another better hotel to spend my order 2 nights.
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear Reyes,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

4/10 – Schlecht

MOHAN

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
1. table legs were shaky 2. Light switch wasn’t working
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear Mohan,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Jeffrey

Aufenthalt von 3 Nächten im April 2024
Antwort von Kristie am 8. Mai 2024
Dear Jeffrey,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Phoenix Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KristieRegional Managerkristie@fiverivershospitality.com

6/10 – Okay

Wesley

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Friendly staff. Russel was so nice. People talked outside my room at 7am.
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear Wesley,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Phoenix Thomas Road. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Manager

4/10 – Schlecht

francisco

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property had grafitti on the exterior walls. Reasonable price
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear Francisco,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

8/10 – Gut

Kim

Mit Haustieren gereist
Gut: Personal & Service
The room itself was great with a very comfortable bet. The area outside is quite messy with a lot of noise.
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear Kim,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Phoenix Thomas Road. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Manager

2/10 – Ungenügend

David W

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room was disgusting, dirty bathtub, writing on the bedroom walls, pealing paint on the walls! Two different Uber drivers warned me about the unsafeness of the area as well. Expedia should refund my funds for booking a establishment like this.
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear David,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

4/10 – Schlecht

Irene

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Incredible area… every nefarious human was in that area
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Mai 2024
Dear Irene,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Natenberg

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
This was the most run down and shabby LaQuinta I have ever stayed at Rooms were poor quality shower barely worked and so short I couldn't shower and I am not a tall person. Breakfast was pretty sparse, rooms were cold, no chair or desk to even sit at. It looked like no one took care of it since 1960
Aufenthalt von 5 Nächten im April 2024
Antwort von Manager am 9. Mai 2024
Dear Natenberg,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

WILLIAM

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property: The building looks very dilapidated. Trash all around the property. Homeless and/or undesirables roaming around. Had to keep looking out the window at night, thinking someone could break into the car. The room: It smelled like someone had just smoked 100 cigarettes. The bed sheets did not smell clean and had cigarette burns in them. The carpet had seen better days and it was at a minimum, in dire need of steam cleaning. Dirty walls, curtains, doors, and closet. The interior lock handle to the bathroom door was missing, requiring someone outside the bathroom to open the door for the person using the facilities. Only 1 of the 3 lamps in the room actually worked. The 2 keycards deactivated and we were locked out of our room. We called the front desk multiple times (x10), as the lobby was rather far from our room, but the person answering the phone kept putting us on hold without saying anything. We finally took the long walk to the lobby and found another guest arguing with the front desk person for a similar reason. $120 p/night was way overpriced for such a dumpy place.
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 9. Mai 2024
Dear William,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Kerry

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. Mai 2024
Dear Kerry,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Steve

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel did not hold my reservation and I had to sleep in my car. Hotel is not clean. Surrounding area is not safe do not stay here under any circumstances
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 9. Mai 2024
Dear Steve,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

10/10 – Hervorragend

Lenda Zulay, Madrid

Gut: Sauberkeit und Personal & Service
It is a place where you can rest and be well for several days. It is very quiet and safe
Aufenthalt von 6 Nächten im März 2024
Antwort von Manager am 9. Mai 2024
Dear Lenda,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Phoenix Thomas Road. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Manager

2/10 – Ungenügend

rigoberto

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was super dirty, mold in the bathroom and INFESTED with roaches. People doing meth in the stair wells and the staff not doing anything about it. Also walked by a room that looked like a meth lab.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. Mai 2024
Dear Rigoberto,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Pia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was nothing to like about this property! It was old run down and barely livable! It was so so unsafe and I believe it was a front for prostitution and/or drugs! I should have ate the money and left, that’s my bad and on me…
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. Mai 2024
Dear PiaThank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Dave

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The worst we have ever experienced did not stay
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. Mai 2024
Dear Dave,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Aislinn

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property was pretty awful and should be closed down. The floor had a giant squishy wet spot that seemed like a permanent facet of the room. The curtains had holes in thick canvas and everything was really dirty. The door did not feel secure. We left pretty immediately and got another place because I knew we wouldn't be able to sleep. Only positive was that I got a refund and the linens were clean. Staff seemed kind, but that only goes so far.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. Mai 2024
Dear Aislinn,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

2/10 – Ungenügend

Luis

Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 9. Mai 2024
Dear Luis,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager

4/10 – Schlecht

Deepak

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Filthy place. Can't believe LaQuinta would allow their name to be associated with this hotel. The place is run down, paint peeling, graffiti in the exterior walls by the stairs, corridors smell of urine. There were multiple stains in the carpet in the room, paintings had been removed and there were a bunch of nail holes that hadn't been repaired. Would not recommend staying under any circumstances. In fact we left early rather than spending another night at this place.
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 9. Mai 2024
Dear Deepak,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Thomas Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Manager