Außenbereich
Verfügbarkeit prüfen

Bewertungen von Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel
3401 E University Drive, Phoenix, AZ

Bewertungen

8,8

Hervorragend

710 von insgesamt 1177 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
273 von insgesamt 1177 Gästebewertungen haben eine Bewertung von 8 - Gut" "
95 von insgesamt 1177 Gästebewertungen haben eine Bewertung von 6 - Okay" "
62 von insgesamt 1177 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
37 von insgesamt 1177 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Manuela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von SPORTER am 25. Aug. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Hervorragend

Reinhold

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2021

4/10 – Schlecht

Richard

Geschäftlich gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Not great
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Patricia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Pamela

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like the cleanliness and the warm breakfast that is included.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sporter am 22. Mai 2024
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Hervorragend

Julian, La Quinta

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sporter am 22. Mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Hervorragend

MARIA DE LOS ANGELES, CIUDAD DE MEXICO

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Vert good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sporter am 21. Mai 2024
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay overall, we look forward to seeing you again soon!

8/10 – Gut

matthew

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good place
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benny C. am 20. Mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Hervorragend

Mandar, Shoreview

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sporter am 21. Mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Hervorragend

Brandon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The shuttle to the airport and the super helpful late night staff member, David.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benito C. am 20. Mai 2024
Hello,Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. It's pleasing to hear that our Shuttle services to our team members met your expectations. We would love to see you again soon.

8/10 – Gut

Curtis W

Mit dem Partner gereist
Clean and sufficient for a quick stay. I would stay there again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benito C. am 16. Mai 2024
Hello,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 – Hervorragend

Helen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice people.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sporter am 16. Mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

8/10 – Gut

Ronald

Gut: Sauberkeit und Personal & Service
Room was clean but very noisy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benito C. am 16. Mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Hervorragend

Mary

Gut: Sauberkeit und Zustand der Unterkunft
The property was comfortable and clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sporter am 16. Mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Hervorragend

Klaas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good breakfast! Helpful staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benito C. am 13. Mai 2024
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 – Hervorragend

Robyn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Natalie at the Front Desk is wonderful! Shuttle service was great as well. Highly recommend for Airport travel.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benito C. am 13. Mai 2024
Hello,Thank you so much for taking the time to post a review. Our staff do our best to make you feel welcome, thank you for letting us know natalie is doing just that. And we are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Hervorragend

Tracy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
N/a
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benito C. am 13. Mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Hervorragend

Kaitlyn

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benito C. am 8. Mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 – Gut

Mary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pleasant staff, very clean and adequate buffet breakfast
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benito C. am 7. Mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

2/10 – Ungenügend

susan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This morning was horrible I had my elderly mother with me and each employee told a different story. Go up stairs go down stairs we were yelled at by security in the airport and frontier charged us for my small bag nobody was helpful we barely made our flight. Please learn from this people with elderly need assistance. We will never be back with frontier again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sporter am 6. Mai 2024
As Holiday Inn Express & Suites Phoenix Airport We are sorry to hear you had a terrible experience with Frontier Airlines. You may want to try contacting Frontier Airlines directly to voice your concerns, as we are not allied with Frontier. We strive to provide excellent service at Holiday Inn Express & Suites. We'd appreciate it if you let us know about your experience.

6/10 – Okay

Teresa

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
A nice hoel, very quiet. Pool, great airport shuttle arrived very quickly. New, comfortable bed, good breakfast. Cleanliness of bathroom was the only dissapointment.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benito C. am 6. Mai 2024
Hello, Thank you so much for taking the time to post a review. Im sorry the cleanliness in the bathroom wasn't up to standards, we are looking into this and hope to resolve it accurately. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Hervorragend

Carolina

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like that the staff was very professional. I like the body wash and body lotion by Dove, excellent choice. I did not like that when I walked into my room it did not smell clean, it was giving musty smell. I had to spray my perfume. The shower pressure needs to be fixed, and the bathroom sink needs plumbing as the water was not flowing away fast enough.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Benito C. am 6. Mai 2024
Thank you so much for taking the time to post a review and for letting us know about these issues. Your feedback helps us do better. We are looking into this and hope to resolve it promptly and accurately. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 – Okay

Michael

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
Needs updated. Five plumbing requests, 2 card replacements, door left open by staff, door wouldn’t close properly. Overall, disappointed. Get what you pay for. Breakfast was good and housekeeping good. Pool could use some TLC.
Aufenthalt von 13 Nächten im April 2024
Antwort von Benito C. am 3. Mai 2024
Hello,Thank you for taking the time to rate us today. I would like to extend my apologies that your recent stay did not meet your expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Hervorragend

Maria

Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Ebeth

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff, clean rooms
Aufenthalt von 2 Nächten im April 2024
Antwort von Benito C. am 3. Mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Hervorragend

Maria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benito C. am 3. Mai 2024
Hello,Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. We hope for the opportunity to serve you again.

10/10 – Hervorragend

Paula

Aufenthalt von 1 Nacht im April 2024
Antwort von Sporter am 21. Mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Hervorragend

Monte

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Price was right for the locations within the Airport.
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 30. Apr. 2024
Hello Monte,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 – Okay

Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was very nice, the room spotless- however, the refrigerator hummed all night and we couldn’t get the temperature to 68, so it was too hot to sleep.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sporter am 30. Apr. 2024
We are delighted to know that you appreciated the service level of our teams. I am sorry to hear that your accommodation did not meet your expectations. We will do our best to remedy this issue promptly.

10/10 – Hervorragend

Marnie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Centrally located
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 28. Apr. 2024
Hello Marnie,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Hervorragend

Courtney

Gut: Ausstattung
Staff was very accommodating and so nice.
Aufenthalt von 2 Nächten im April 2024
Antwort von Benito C. am 28. Apr. 2024
Hello Courtney, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 – Hervorragend

Marisa, Winchester

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place
Aufenthalt von 4 Nächten im April 2024
Antwort von Benito C. am 26. Apr. 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 – Gut

Robin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was the best breakfast included place we have stayed. Great and fast check in service.
Aufenthalt von 2 Nächten im April 2024
Antwort von Benito C. am 26. Apr. 2024
Hello Robin, Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. It's pleasing to hear that our complimentary breakfast met your expectations. We hope to have you with us again soon!

10/10 – Hervorragend

Craig

Aufenthalt von 1 Nacht im April 2024
Antwort von Benny C. am 13. Mai 2024
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 – Hervorragend

Ellen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff. Fantastic breakfast
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 22. Apr. 2024
Hello, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 – Hervorragend

Joan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Near enough to airport. Great room set-up etc. Good breakfast. Nice desk people
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 21. Apr. 2024
HELLO,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon

10/10 – Hervorragend

Pablo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room great the only problem we stay in a room on the first floor the window shades didn't close all the way they were broken my wife was not Comfortable can't lived lights on you can see in the room fro the out side
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 22. Apr. 2024
Hello Mr.Osuna,Thank you so much for taking the time to post a review and letting us know about the broken shade. We are so happy to hear that you had a pleasant stay overall and look forward to seeing you again soon!

8/10 – Gut

David, Kitchener

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Proximity to the airport and great breakfast options
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 21. Apr. 2024
hello, Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 – Gut

Joe, Somerton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A great place to stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 21. Apr. 2024
Hello,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 – Hervorragend

Thomas

Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 10. Mai 2024
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 – Hervorragend

Jamie David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My stay here was good. Breakfast was good. No issues with the rooms. Only problem I had is what I was told was “quite time” wasn’t until 10pm. During my stay, there were a lot of people who decided to become rowdy and loud at the pool area around the time normal people go to bed, especially those who were there on business. I asked the front desk if there was anything they could do about it to which they said not really because it wasn’t quiet time. Recommend lowering quite time to 9 PM and have staff keep the guests at a moderate noise level whilst outside. Nothing disrupts your sleep more than being on the second floor and it’s sounding like people are right outside the window, screaming and hollering.
Aufenthalt von 4 Nächten im April 2024
Antwort von Benito C. am 18. Apr. 2024
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all. Thank you for letting us know about the loud noise around 9pm. Your feedback helps us do better. We will be looking into this issue. We look forward to seeing you again soon!

8/10 – Gut

Ruthanne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 19. Apr. 2024
Hello Ruthanne,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Hervorragend

Deanna

Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 7. Mai 2024
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

4/10 – Schlecht

Jesse

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Very thin walls. We had to be awake at 3 AM and the teenage cheer leaders there for comp were awake and screaming at the pool and thru the hallway until 2 AM. Hotel staff said nothing to them
Aufenthalt von 1 Nacht im April 2024
Antwort von Sporter am 15. Apr. 2024
Thank you for sharing your comments. Sincere apologies for the inconveniences you encountered during your stay. We will do our best to remedy this issue promptly. We are hoping to deliver a better experience next time. You may reach us anytime!

10/10 – Hervorragend

Fernando

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Todo bien
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 14. Apr. 2024
Hello Fernando,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 – Gut

Micah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We arrived leas than a hour before check-in but they wouldn’t give us a room “because you booked on Expedia.” We sat in the lobby and waited for a room that was obviously ready, so that was a bummer and our only issue on this visit. The hotel/room itself was as expected. We will likely book directly with the hotel from now on, to avoid this issue in the future.
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 11. Apr. 2024
Good Morning Micah, Thank you for taking your time and reviewing our hotel. Check in time is 3pm as listed on your booking. Any check in before 3pm is reserved for our IHG members. Im happy to hear the wait didn't distract you from your enjoyment of our hotel. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. We hope you will stay with us again in the near future!

10/10 – Hervorragend

Jessica

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The airport shuttle is a life saver!
Aufenthalt von 1 Nacht im April 2024
Antwort von Sporter am 9. Apr. 2024
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Hervorragend

Wayne

Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 28. Apr. 2024
Hello Wayne,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 – Okay

Anthony

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 8. Apr. 2024
Hello Anthony,Thank you for taking the time to rating us. I would like to extend my apologies that your recent stay did not meet your expectations. It is important to us that every guest had an enjoyable and comfortable stay. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime!

8/10 – Gut

Steven

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet, clean, and convenient to the airport for our early morning flight.
Aufenthalt von 1 Nacht im April 2024
Antwort von Benito C. am 7. Apr. 2024
Hello Steven, Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!