Außenbereich

Bewertungen von Hilton Phoenix Tapatio Cliffs Resort

4 out of 5
Hilton Phoenix Tapatio Cliffs Resort
11111 N 7th St, Phoenix, AZ

Bewertungen

7,8

Gut

714 von insgesamt 1642 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
391 von insgesamt 1642 Gästebewertungen haben eine Bewertung von 8 - Gut" "
248 von insgesamt 1642 Gästebewertungen haben eine Bewertung von 6 - Okay" "
159 von insgesamt 1642 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
130 von insgesamt 1642 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,2/10

Personal & Service

8,0/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Steve

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
There was an issue with pipes backing up into the bathroom sink which made the room smell bad. We called the front desk, but nothing was done.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Brian Ramon

Mit dem Partner gereist
Gut: Sauberkeit
Limited parking was an issue for alot of people including us. Other than that we enjoyed our stay here.
Aufenthalt von 4 Nächten im Mai 2024

4/10 – Schlecht

Andria

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will not teturn
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Tina M

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great time at this property. Parking is a little trying other than that it was a nice place to stay
Aufenthalt von 4 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 27. Mai 2024
Thank you for your feedback, Tina! We're glad to hear you had a great time at our property. We appreciate your comments about the parking and will look into ways to improve this aspect. It's wonderful to know you found our resort a nice place to stay overall. If there's anything more you enjoyed or any areas where we could improve, please feel free to let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another enjoyable stay!

10/10 – Hervorragend

Wander

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Geschäftlich gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Best place hands down. Hotel on a cliff 🙌🙌🙌
Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 27. Mai 2024
Thank you for your enthusiastic review, Wander! We're thrilled to hear you consider our hotel the best place, and we appreciate your excitement about our unique cliffside location. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another amazing stay! If there's anything we can do to make your next visit even better, please let us know.

10/10 – Hervorragend

Amanda

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hilton Tapatio Cliffs Resort was absolutely beautiful. The resort was filled with amazing landscaping and waterfalls. Close to lots of shopping and restaurants. I would highly recommend for a Pheonix stay.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 24. Mai 2024
Thank you so much for your wonderful review, Amanda! We're delighted that you enjoyed the beautiful landscaping and waterfalls at the Hilton Tapatio Cliffs Resort. It's fantastic to hear that our location worked well for you, being close to shopping and restaurants. Your recommendation means a lot to us. We would love to hear more about your stay, so please feel free to share any additional feedback with us. We can't wait to welcome you back for another exceptional stay in Phoenix!

10/10 – Hervorragend

Ladonna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great spot, good breakfast buffet, nice pools
Aufenthalt von 1 Nacht im Mai 2024
Antwort von -John Peart, General Manager am 24. Mai 2024
Thank you for your positive feedback, Ladonna! We're delighted to hear you enjoyed our great location, breakfast buffet, and nice pools. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another enjoyable stay. If there's anything we can do to make your next visit even better, please let us know.

6/10 – Okay

Daniel

Aufenthalt von 1 Nacht im Mai 2024
Antwort von -John Peart, General Manager am 23. Mai 2024
Thank you for your feedback, Daniel. We're sorry to hear that your experience wasn't entirely satisfactory. If there are specific areas where we can improve, we'd appreciate your suggestions. Your feedback helps us enhance our services and provide a better experience for our guests. We hope to have the opportunity to welcome you back to the Hilton Phoenix Tapatio Cliffs Resort and exceed your expectations in the future.

8/10 – Gut

Hope

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 22. Mai 2024
Thank you for your 4 out of 5 review, Hope! We're glad to hear you had a positive experience at the Hilton Phoenix Tapatio Cliffs Resort. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!

6/10 – Okay

Macee

Mit einer Gruppe gereist
Gut: Personal & Service
Parking and navigating the property is inconvenient. The pools are nice, lots of kids in the main one. Rooms are average, elevators are extremely slow.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 21. Mai 2024
Thank you for your feedback, Macee. We're glad to hear you enjoyed the pools, though we understand your concerns about parking, navigation, and the slow elevators. We appreciate your comments about the rooms and will take your feedback into consideration as we strive to improve our guests' experience. We hope to welcome you back in the future and provide a more seamless stay. If there's anything specific we can do to enhance your next visit, please let us know.

10/10 – Hervorragend

Shannon

Great stay ! Staff very friendly and accommodating. Far from a lot of nice restaurants so be prepared to Uber around if you want to leave resort. Pools were great, and drinks were cold ! Would recommend.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 20. Mai 2024
Thank you for the 5-star review, Shannon! We're delighted to hear that you had a great stay and found our staff friendly and accommodating. It's wonderful to know you enjoyed the pools and cold drinks. We appreciate your note about the distance to other restaurants and the need to Uber. Your recommendation means a lot to us. We look forward to welcoming you back for another fantastic stay! If you have any other feedback or suggestions, please let us know.

8/10 – Gut

Karrie Lee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Robbie was amazing! Friendly, helped position us to our best requests and gave super recommendations. Best customer service in a long time 😊 Just wish rooms had microwave to even heat up coffee
Aufenthalt von 4 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 20. Mai 2024
Thank you for your wonderful feedback, Karrie! We're thrilled to hear that Robbie provided exceptional service and helped make your stay enjoyable with his friendly assistance and recommendations. We're glad you had such a positive experience. We appreciate your feedback about the microwave and will take it into consideration. If you have any more suggestions or need further assistance during your next visit, please let us know. We look forward to welcoming you back soon!

10/10 – Hervorragend

Denise

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful stay
Aufenthalt von 6 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 20. Mai 2024
Thank you for your 5-star review, Denise! We're delighted to hear that you had a wonderful stay with us. If there's anything else you'd like to share about your experience or any suggestions for improvement, please let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort in the future!

8/10 – Gut

Gina

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Carpet smelled
Aufenthalt von 1 Nacht im Mai 2024
Antwort von -John Peart, General Manager am 16. Mai 2024
Thank you for your feedback, Gina. We're glad to hear you had an overall positive experience despite the issue with the carpet. We apologize for the inconvenience and will address this with our housekeeping team to ensure a fresher experience for our future guests. If you have any more feedback or suggestions for improvement, please let us know. We hope to have the opportunity to welcome you back for an even better stay.

10/10 – Hervorragend

Royal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Freat
Aufenthalt von 1 Nacht im Mai 2024
Antwort von -John Peart, General Manager am 16. Mai 2024
Thank you for your feedback, Royal! We're thrilled to hear you had a great experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon and ensuring an even more fantastic visit!

10/10 – Hervorragend

ALONZO

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the multiple pool options however the parking situation could definitely use some improvement. Will stay again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, Alonzo, for your perfect rating! We're delighted to hear that you enjoyed the multiple pool options at our resort. We appreciate your feedback regarding the parking situation and will look into ways to improve it for our guests. It's great to know that despite this, you had a positive experience and plan to stay with us again. We look forward to welcoming you back for another wonderful stay in the future!

10/10 – Hervorragend

Gabriela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 15. Mai 2024
Thank you, Gabriela, for your perfect rating! We're delighted to hear that you had an excellent experience with us. If you have any specific highlights or additional feedback to share, we'd love to hear it. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another exceptional stay!

8/10 – Gut

Tracie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 15. Mai 2024
Thank you, Tracie, for your 4 out of 5 rating! We're pleased to know you had a positive experience at the Hilton Phoenix Tapatio Cliffs Resort. If you have any specific feedback or suggestions on how we can make your next visit even better, please let us know. We look forward to welcoming you back soon!

10/10 – Hervorragend

Andrea L, Jacksonville

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a great way to wind down and relax by the pool. Hiking, spa and golf available. My room was a small apartment that had a separate bedroom with a nice balcony.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 13. Mai 2024
Thank you, Andrea, for your fantastic review and perfect rating! We're delighted to hear that you had a great time winding down and relaxing by the pool. It's wonderful that you were able to enjoy the various amenities we offer, including hiking, spa, and golf. We're thrilled that your room felt like a small apartment with a separate bedroom and a nice balcony, providing you with the comfort and relaxation you deserve. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to let us know. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay at our resort!

10/10 – Hervorragend

Luciana

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All hotel staff were super friendly! Close to everything. Beautiful pool areas. If you can ignore the dated exterior of the buildings, and orient yourself to the property (it can be a little confusing to navigate), it's a great place to stay. Rooms were spacious and the main pool area was beautiful.
Aufenthalt von 4 Nächten im April 2024
Antwort von -John Peart, General Manager am 13. Mai 2024
Thank you, Luciana, for your wonderful review and perfect rating! We're thrilled to hear that you found our hotel staff to be super friendly and that you enjoyed the convenient location close to everything. It's great to know that you appreciated our beautiful pool areas and spacious rooms. We appreciate your understanding regarding the dated exterior of the buildings and the navigation challenges, and we're glad that despite these aspects, you still found our property to be a great place to stay. Your feedback is valuable to us, and we'll continue to strive to provide a positive experience for all our guests. If there's anything else we can do to enhance your stay or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay at our resort!

10/10 – Hervorragend

Lupe, Colorado Springs

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful resort! Fun for the whole family! We loved it.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 13. Mai 2024
Thank you, Lupe, for your perfect rating and wonderful feedback! We're delighted to hear that you found our resort beautiful and that it was fun for the whole family. Providing enjoyable experiences for our guests is our top priority, and we're thrilled that you loved your time with us. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you and your family back for another fantastic stay at our resort!

10/10 – Hervorragend

Jaqueline

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von -John Peart, General Manager am 13. Mai 2024
Thank you, Jaqueline, for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. If there's anything specific you enjoyed or if there are any areas where we could improve, please feel free to let us know. We value your feedback and hope to welcome you back for another fantastic stay in the future!

10/10 – Hervorragend

Hannah

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very pretty and clean
Aufenthalt von 4 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 13. Mai 2024
Thank you, Hannah, for your perfect rating and kind words! We're thrilled to hear that you found our resort very pretty and clean. Providing a beautiful and clean environment for our guests is essential to us, and we're delighted that we met your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay at our resort!

10/10 – Hervorragend

Jeisy Sanchez

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful architecture. Very nice hotel
Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 13. Mai 2024
Thank you, Jeisy, for your perfect rating and wonderful feedback! We're delighted to hear that you appreciated the beautiful architecture of our hotel. Providing a welcoming and aesthetically pleasing environment for our guests is important to us, and we're thrilled that you found our hotel to be very nice. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay at our hotel!

10/10 – Hervorragend

Marius s

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was amazing from first day to the last . Great hotel great staff and the food was amazing
Aufenthalt von 7 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 13. Mai 2024
Thank you, Marius, for your perfect rating and wonderful feedback! We're thrilled to hear that your experience with us was amazing from the first day to the last. Your compliments about our hotel and staff are greatly appreciated, and we'll be sure to pass them along to our team. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another amazing stay at our hotel!

8/10 – Gut

Cathy, Shawnee

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful place to stay, I really enjoyed my stay!
Aufenthalt von 4 Nächten im April 2024
Antwort von -John Peart, General Manager am 13. Mai 2024
Thank you, Cathy, for your feedback! We're delighted to hear that you had a wonderful stay with us and that you enjoyed your time at our resort. If there's anything specific you enjoyed or if there are any areas where we can improve to make your next stay even better, please feel free to let us know. Your satisfaction is important to us, and we're here to ensure that you have a fantastic experience every time you stay with us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

10/10 – Hervorragend

BRIAN

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Access to trails.
Aufenthalt von 3 Nächten im März 2024
Antwort von -John Peart, General Manager am 13. Mai 2024
Thank you, Brian, for your perfect rating! We're glad to hear that you appreciated the access to trails during your stay with us. Providing opportunities for outdoor activities and exploration is important to us, and we're thrilled that you found the trails accessible and enjoyable. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another great stay at our resort!

4/10 – Schlecht

Symone

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The bathtub in my room was very dirty and tub was filling up as I showered possibly because the drains needed to be unclogged. Very old, outdated and nothing like what it looks like online pertaining to the rooms
Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 13. Mai 2024
Thank you, Symone, for sharing your feedback with us. We're sincerely sorry to hear about the issues you encountered during your stay, particularly with the cleanliness of the bathtub and the outdated condition of the room. Please accept our apologies for any inconvenience this may have caused. Your comments are important to us, and we'll address these concerns with our housekeeping and maintenance teams to ensure that similar issues do not occur in the future. We appreciate your honesty, and we hope to have the opportunity to better serve you in the future. If you have any further feedback or if there's anything else we can do to assist you, please don't hesitate to reach out to us.

10/10 – Hervorragend

Evette

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This stay was far more delightful than my previous stay. I appreciated how wonderful and helping the staff were. Thank you for your kind hospitality and wonderful service.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, Evette, for your perfect rating! We're thrilled to hear that your recent stay was even more delightful than your previous one. It's fantastic to know that our staff's kindness and helpfulness made a positive impact on your experience. Your kind words about our hospitality and service mean a lot to us. We look forward to welcoming you back for another wonderful stay in the future!

10/10 – Hervorragend

Khaled

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was amazing ,stay,food,staff,resort,pools I love it and I will definitely visit again The only attention I would like to put a note in is the parking It needs to be bigger close to the resort cause there’s not a lot of spots
Aufenthalt von 4 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, Khaled, for your perfect rating! We're thrilled to hear that you loved everything about your stay, from the food and staff to the resort and pools. It's wonderful to know that you had such a positive experience and plan to visit us again. We appreciate your feedback regarding the parking situation and will look into ways to improve it for our guests. We look forward to welcoming you back for another amazing stay at our resort!

10/10 – Hervorragend

Mohini Devi

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our first visit to AZ and it was amazing! Such a beautiful view and property! Staff is amazing and friendly- got us reservations at Different Point of View where we had a delicious lovely dinner date with breathtaking views!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, Mohini Devi, for your perfect rating! We're delighted to hear that your first visit was amazing and that you enjoyed the beautiful views and property. It's wonderful to know that our friendly staff helped make your experience special by securing reservations at Different Pointe of View for a lovely dinner with breathtaking views. We appreciate your kind words and look forward to welcoming you back for another memorable stay!

10/10 – Hervorragend

Mia

Gut: Personal & Service und Zustand der Unterkunft
I loved everything! The staff were friendly, food options great and lots of activities were all inclusive.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, Mia, for your perfect rating! We're thrilled to hear that you loved everything about your stay. It's wonderful to know that you found our staff friendly, enjoyed the food options, and appreciated the inclusive activities. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay!

10/10 – Hervorragend

Monica, Oldenburg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The pool was not clean. It was full of leaves.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, Monica, for your feedback and perfect rating. We're glad to hear that you had an overall positive experience, but we apologize for the condition of the pool during your stay. Your feedback is important to us, and we will address this issue to ensure our pools are always well-maintained. We appreciate your comments and hope to welcome you back for an even better stay in the future!

10/10 – Hervorragend

Thomas R

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Good location
Aufenthalt von 4 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, Thomas R, for your perfect rating! We're pleased to hear that you enjoyed our convenient location. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another great experience!

8/10 – Gut

J

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, J, for your feedback and rating! We're pleased to hear that you had a good experience at our resort. If there are specific aspects you enjoyed or any areas where we could improve to make your next stay even better, please feel free to share your thoughts with us. Your satisfaction is important to us, and we're always looking for ways to enhance our guests' experiences. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 – Hervorragend

Tara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice scenery, very friendly staff, great food & drinks! A little bit of a mold smell and some stains on the towels/bedding. Overall I would recommend!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, Tara, for your perfect rating and detailed feedback! We're delighted to hear that you enjoyed the beautiful scenery, friendly staff, and great food and drinks. We apologize for the issues you encountered with the mold smell and stains on the towels and bedding. We'll address these concerns to ensure a better experience for our future guests. If there are specific aspects you enjoyed or any areas where we can improve to make your next stay even better, please feel free to share your thoughts with us. We appreciate your recommendation and look forward to welcoming you back for an even more enjoyable stay!

10/10 – Hervorragend

Rochelle

Geschäftlich gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was great. 20 minutes from downtown Phoenix. Definitely need a car. Hotel had about 20 or more buildings containing rooms which were all on hills. Golf cart was available in about 5-10 minutes to pick us up from our building and drive to various restaurants or pools on the property. We’re also easily available to bring us back to our building. Restaurants were excellent!! Reservations needed for the nice restaurant at the top of the hill. Pools were average. Rooms were nice because they had living room separate from bedrooms. Tv difficult to work. Lots of free parking. Breakfast buffet plentiful for $25 pp. If anything was needed staff was available 24 hours via text or phone call. Would definitely go back there again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, Rochelle, for your perfect rating and detailed review! We're thrilled to hear that you had a great experience at our hotel and appreciated the convenient location, spacious rooms, and excellent restaurants. We're glad you found the golf cart service helpful for navigating the property. We apologize for any inconvenience with the TV and appreciate your feedback on the pools. It's great to know you enjoyed the breakfast buffet and found our staff responsive and available 24/7. We look forward to welcoming you back for another wonderful stay!

6/10 – Okay

Eric

Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 27. Mai 2024
Thank you for your feedback, Eric. We're sorry to hear that your experience was not entirely satisfactory. If you have any specific suggestions on how we can improve, we'd appreciate your input. Your feedback helps us enhance our services for future guests. We hope to have the opportunity to welcome you back to the Hilton Phoenix Tapatio Cliffs Resort and provide a better experience next time.

10/10 – Hervorragend

Kris

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Richard was totally awesome!!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, Kris, for your perfect rating! We're thrilled to hear that Richard provided you with outstanding service. We'll be sure to pass along your compliments to him. If there's anything else we can assist you with during your stay, please let us know. We look forward to welcoming you back for another excellent stay!

10/10 – Hervorragend

Rasmi

Mit der Familie gereist
Beautiful and kind people
Aufenthalt von 3 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 14. Mai 2024
Thank you, Rasmi, for your perfect rating! We're delighted to hear that you found our staff to be beautiful and kind. We strive to provide exceptional service to all our guests, and it's wonderful to know that we succeeded in making your stay enjoyable. If there's anything else we can assist you with during your stay, please let us know. We look forward to welcoming you back for another fantastic experience!

10/10 – Hervorragend

Randall

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff and great gardens. Fun places for kids, and also an adult pool area. The room was comfortable.
Aufenthalt von 2 Nächten im April 2024
Antwort von -John Peart, General Manager am 15. Mai 2024
Thank you, Randall, for your 5 out of 5 rating! We're delighted to hear you enjoyed our friendly staff, beautiful gardens, and the variety of areas for both kids and adults. We're glad your room was comfortable. We would love to hear more about your stay, so please feel free to share any additional feedback with us. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort soon!

10/10 – Hervorragend

Esther

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service. Room bathtub needs to be redone. Yellowing of caulk makes it seem dirty, but isn’t.
Aufenthalt von 3 Nächten im April 2024
Antwort von -John Peart, General Manager am 15. Mai 2024
Thank you, Esther, for your 5 out of 5 rating! We're pleased to hear you enjoyed the great service. We appreciate your feedback regarding the bathtub and will address the caulk issue to ensure it appears as clean as it is. If there are specific aspects you enjoyed or any areas where we can improve to make your next stay even better, please feel free to share your thoughts with us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

10/10 – Hervorragend

Charles

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The landscape was awesome. Had such a relaxing time hanging out by the pools. Definitely going to go back.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von -John Peart, General Manager am 15. Mai 2024
Thank you, Charles, for your wonderful feedback! We're delighted to hear you enjoyed the beautiful landscape and had a relaxing time by the pools. If there is anything else you want to share about your stay, please feel free to share it with us. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another great stay!

10/10 – Hervorragend

RONALD, Charlotte

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice safe place with great pools to enjoy.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von -John Peart, General Manager am 15. Mai 2024
Thank you, Ronald, for taking the time to share your experience! We're glad you enjoyed our safe environment and great pools. If you have anything else to share about your stay, please feel free to let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another enjoyable stay!

10/10 – Hervorragend

Bruce, Folsom, CA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfection
Aufenthalt von 2 Nächten im April 2024
Antwort von -John Peart, General Manager am 2. Mai 2024
Thank you, Bruce, for your perfect rating! We're thrilled to hear that you found your experience with us to be perfection. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there is anything else you want to share about your stay, please don't hesitate to share it with us. We look forward to welcoming you back for another flawless stay at the Hilton Phoenix Tapatio Cliffs Resort!

10/10 – Hervorragend

George

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was beautiful!! The staff was amazing, especially the cart guys that drove you around the property. The food and the drinks by the pool was awesome. Just a couple things in our room that wish was clean better and the lobby needs to carry some type of cash for someone who wants to change a $20 bill to make sure that we can tips out the cart guys and waitstaff. But overall, we enjoyed our time there at that location. Thank you again.
Aufenthalt von 4 Nächten im April 2024
Antwort von -John Peart, General Manager am 2. Mai 2024
Thank you, George, for your wonderful review and perfect rating! We're delighted to hear that you found our property beautiful and that our staff, especially the cart guys, made your experience amazing. We're thrilled that you enjoyed the food and drinks by the pool as well. Your feedback about the room cleanliness and lobby cash availability is valuable to us, and we'll address these areas to ensure a better experience for our guests. We're glad that overall you enjoyed your time with us, and we hope to welcome you back for another enjoyable stay at our location. Thank you again for choosing to stay with us!

10/10 – Hervorragend

Lisa, Bronx

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was absolutely stunning and the staff were the best. My room was in a great location and the view was gorgeous! I would definitely stay again.
Aufenthalt von 4 Nächten im April 2024
Antwort von -John Peart, General Manager am 1. Mai 2024
Thank you, Lisa, for your fantastic review! We're thrilled to hear that you found our property stunning and that our staff made your experience the best. It's wonderful to know that your room was in a great location with a gorgeous view! We're delighted that you would choose to stay with us again, and we can't wait to welcome you back for another unforgettable experience at our property!

10/10 – Hervorragend

Cathy, Shawnee

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful place to relax and replenish your spirit! Very quiet, walkable, walking trails around and accessible. The grounds of this resort are just beautiful! Staff were very friendly, helpful, attentive and accommodating, great place to stay, truly a great experience!
Aufenthalt von 3 Nächten im April 2024
Antwort von -John Peart, General Manager am 1. Mai 2024
It's delightful to hear that you had a wonderful experience at our resort, Cathy! We're thrilled that you found it to be a peaceful and relaxing place to replenish your spirit. The quiet atmosphere, walkable surroundings, and accessible walking trails seem to have provided the perfect setting for your getaway. We're pleased that you enjoyed the beauty of our grounds and that our staff made your stay memorable with their friendly, helpful, attentive, and accommodating service. Thank you for choosing to stay with us, and we hope to welcome you back for another great experience soon!

10/10 – Hervorragend

Barbara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very elegant restaurant at the mountain top
Aufenthalt von 4 Nächten im April 2024
Antwort von -John Peart, General Manager am 1. Mai 2024
Thank you, Barbara, for your wonderful rating! We're delighted to hear that you enjoyed our elegant restaurant at the mountain top. We strive to provide a memorable dining experience for our guests, and we're thrilled that you found it to be elegant. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another exceptional dining experience in the future!

8/10 – Gut

Bart

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s close to the main roads and there are lots of trails nearby. I recommend renting a car since Uber adds up and you do need it to go anywhere outside of the hotel. The hotel has a nice bar and pool, the rooms are very nice as well as the staff and property.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von -John Peart, General Manager am 1. Mai 2024
Thank you, Bart, for your feedback and for choosing to stay with us! We're glad to hear that you found our location convenient with easy access to main roads and nearby trails. Renting a car sounds like a practical suggestion for exploring the area, especially considering the convenience it offers for venturing beyond the hotel. We're pleased that you enjoyed our bar and pool, and that you found our rooms, staff, and property to your satisfaction. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future!