Schreibtisch, schallisolierte Zimmer, Bügeleisen/Bügelbrett

Bewertungen von Hilton Garden Inn Phoenix Airport

3 out of 5
Hilton Garden Inn Phoenix Airport
3422 E Elwood At University, Phoenix, AZ

Bewertungen

8,8

Hervorragend

578 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
260 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
88 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
34 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
40 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Olaf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von William M. am 16. Okt. 2023
Good afternoon Olaf, Thank you for choosing the Hilton Garden Inn Phoenix Airport for your stay. Feel free to look us up again should you find yourself in the area once more. Have a great week!

10/10 – Hervorragend

Gabriele, Holzwickede

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr gut für die Übernachtung, um am nächsten Tag weiterzufliegen, pünktlicher Transfer, sehr nettes Personal, Weiterempfehlung
Aufenthalt von 1 Nacht im August 2023
Antwort von William M. am 29. Aug. 2023
Hello Gabriele, Thank you for your kind words regarding our staff and your experience with us. We hope to see you again should you find yourself in the area once more. Have a great week!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2019

10/10 – Hervorragend

Adesh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2019

8/10 – Gut

Traveler, Berlin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Hotel near PHX
Modernes Hotel direkt in Flughafennähe mit super nettem Team, mega sauberen Zimmern und einer absoluten Wohlfühl-Atmosphäre. Jederzeit gerne wieder, top!
Aufenthalt von 1 Nacht im September 2018

10/10 – Hervorragend

Virginia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Food was good, room was clean and comfortable, staff was friendly. Great stay
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Irving, Parker

Gut: Sauberkeit und Ausstattung
Bathroom needs repair work. Shuttle was excellents
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Falisha, San Tan Valley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The front office staff was wonderful!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Christopher, Thunder Bay

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent place for those traveling through PHX airport. Easy to get to, clean and quiet.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kassandra B. am 23. Mai 2024
Thank you for your feedback! We're thrilled to hear that you found our location convenient, clean, and quiet. We strive to provide a comfortable and hassle-free experience for all travelers passing through the Phoenix airport. Safe travels, and we hope to welcome you back soon!

10/10 – Hervorragend

Nancy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was great for the one night we were there, but noise was an issue due to the area and no close dining options. We ate at the property and the food was excellent though.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Melinda am 14. Mai 2024
We are happy to hear that you were able to enjoy our wonderful restaurant. We hope that you have the opportunity to come back again soon!

6/10 – Okay

ladonna

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
The water had a strange smell to it when I was taking a shower and when I was brushing my teeth, I’m not sure how to describe it but possibly the pipes are dirty. When they first checked in, they put me on the first floor. The room door was obviously broken into, the lock was broken so I asked him to move me to a different room which they did.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Melinda am 14. Mai 2024
We are sorry to hear about your experience when checking in, however we are glad that we were able to change the rooms quickly for you. We hope that you come back and stay with us again!

10/10 – Hervorragend

Andy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the property was visually pleasing, comfortable and the staff friendly and helpful. would definitely stay there again and recommend it to others.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kassandra am 11. Mai 2024
Hello Andy, I'm glad you found the property visually pleasing and comfortable! It's wonderful to hear that the staff were friendly and helpful too. Sounds like you had a great experience overall. Thanks for sharing your feedback.

10/10 – Hervorragend

Marie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The check-in process was quick and easy and our room was very nice.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kassandra am 11. Mai 2024
Thank you Marie, It's wonderful to hear that you thought that the check-in process was quick and easy. Sounds like you had a great experience overall. Thanks for sharing your feedback

10/10 – Hervorragend

Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff. Very nice room. Clean and quiet
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kassandra B. am 16. Mai 2024
Thank you Lisa for taking the time to leave us a review. We are glad that you found our staff to be friendly. We're delighted to hear that you had a fantastic experience with us. If you ever have specific feedback or suggestions in the future, feel free to share. We appreciate your support and look forward to welcoming you again!

8/10 – Gut

Tammy

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property was very quiet and clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kassandra am 11. Mai 2024
Hello Tammy, thank you for taking the time to leave us a review. We are glad that you found our property to be quiet and clean.

10/10 – Hervorragend

meredith

Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Shirley

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
On April 23, 2024 check-in was a complete nightmare! The front desk "manager" was unable to check in my husband since I made the reservation (I'm Gold HH member) and my travel plans changed and I was overseas. It was past midnight in Europe and I had no cell service. My husband had to call me via WhatsApp. The "manager", Cassandra Garcia, would not let me give permission for him to check in. I was tired and angry and asked for the GM of the hotel. She refused AND asked me to not yell at her. ANGER OVERLOAD! She told me to go to Expedia to add my husband's name to our room. Expedia had the reservation locked! I had no cell phone to call Expedia. MORE FRUSTRATION. Finally a chatbot got me to an Expedia person who put me on hold to add his name. I called my husband back via WhatsApp and the inept manager checked him in. I don't like this "policy" at all. I'll get better service at Sheraton or Marriott!
Aufenthalt von 1 Nacht im April 2024
Antwort von Kassandra am 11. Mai 2024
Hello Shirley,We sincerely apologize for any inconvenience you experienced during your recent stay. Providing exceptional customer service and ensuring your security are our top priorities. When discrepancies arise, such as a mismatched name on a reservation, we must take extra precautions to safeguard your well-being and the integrity of our accommodations.Please understand that these measures are in place to protect both you and our other guests. In cases like yours, where adjustments are necessary, we may need to coordinate with the website representative through whom you made your booking to make necessary modifications. Rest assured, every action we take is with your best interests in mind.We truly value your understanding and patience in this matter. Your comfort and safety remain our utmost concern, and we appreciate your cooperation.

10/10 – Hervorragend

faith

Mit dem Partner gereist
Gut: Sauberkeit
I didn’t like that I was going to be charged $50 to check in before 3PM. We were there around 2:15, not very kind
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kassandra am 4. Mai 2024
Hello Faith, thank you so much for leaving us a review. We apologize that you were prompted to pay an additional fee for an early check-in. For next time, call the hotel directly and we will be able to give you a more better update to when your room will be ready without a charge.

10/10 – Hervorragend

Nancy, Littleton

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a quiet place and well staffed. A good nights stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kassandra am 2. Mai 2024
Hello Nancy, Thank you for taking the time for leaving us a review. We are glad that you found our place quiet. Thank you for allowing us to accommodate you.

10/10 – Hervorragend

april, Idaho Falls

Gut: Sauberkeit
Good clean rooms
Aufenthalt von 1 Nacht im April 2024
Antwort von Kassandra am 1. Mai 2024
Thank you so much for leaving us a great review, we are glad that you thought our room to be clean. Thank you so much for staying with us.

8/10 – Gut

Melody

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I did realize there was a fee to check in early but other than that it was all good.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kassandra am 30. Apr. 2024
Thank you so much Melody for leaving a positive review. We are glad that you find our hotel a good place to accommodate your stay in Phoenix, Arizona.

8/10 – Gut

Domenick

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Kassandra am 30. Apr. 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 – Hervorragend

Dr. Carmen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenience and close to airport with transportation
Aufenthalt von 1 Nacht im April 2024
Antwort von Kassandra am 22. Apr. 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

2/10 – Ungenügend

James

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Front desk staff on Sunday morning was horrible and that is all it takes. All future stays will be at Marriott properties.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kassandra am 15. Apr. 2024
We apologize for the unpleasant experience you had with our front desk staff. Your feedback is important to us, and we will address the issue to ensure it doesn't happen again. If there's anything specific you'd like to share with us about your experience, please feel free to reach out. We value your input and hope to better serve you in the future.

10/10 – Hervorragend

Ira

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The rooms were fune, but front desk seemed annoyed with being disturbed when we checked in. Food in the restaurant/bar was wonderful. Chef and staff were very accomodating with our requests.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra am 10. Apr. 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

2/10 – Ungenügend

kathryn

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Kassandra am 9. Apr. 2024
Thank you for taking the time to leave feedback. We regret to learn that your experience didn't meet your expectations. Your input is valuable to us as it guides our efforts to enhance our services.However, without specific details about your experience, it's challenging for us to address any concerns or issues you may have encountered. We kindly ask if you could provide more information so that we can better understand and rectify the situation.Please don't hesitate to reach out to us directly. We're here to listen and address any concerns you may have. Your satisfaction is important to us, and we're committed to making things right.Thank you for your understanding.

2/10 – Ungenügend

William

Mit der Familie gereist
It was the worst hotel experience I have ever had. There was a 24-hour eatery adjacent to the hotel that had motorcycles coming and going for hours in the middle of the night, blasting loud music and roaring their engines. It was impossible to sleep.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kassandra am 9. Apr. 2024
We sincerely apologize for the unpleasant experience you encountered during your stay with us. Your feedback is incredibly valuable, and we deeply regret that the noise from the adjacent eatery disrupted your sleep. We understand how crucial a restful night's sleep is for our guests, and we are genuinely sorry for failing to provide that for you.We will address this issue with the management of the adjacent establishment to ensure that measures are taken to minimize disturbances during late hours. Additionally, we will explore solutions on our end to mitigate the impact of external noise on our guests' comfort.Please know that your comfort and satisfaction are of utmost importance to us, and we are committed to making improvements based on your feedback. We truly appreciate you bringing this matter to our attention, and we hope for the opportunity to regain your trust and provide you with a much more enjoyable stay in the future. If there's anything further we can do to address your concerns or make amends, please don't hesitate to reach out to us directly.

8/10 – Gut

Peggy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Arrived an hour early & couldn't get our room unless we paid $50! Either the room is ready or it's not but to charge extra is just ridiculous! Otherwise our stay was great.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra B. am 2. Apr. 2024
Hello Peggy, I am glad that you found your stay great. We apologize for the additional fees.

4/10 – Schlecht

kathryn

Verbesserungswürdig: Zustand der Unterkunft
Reserved two queen beds; didn’t get that. It appears if you “Reserved through a third party” there is no gaurantee you will get what you reserved.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra am 5. Apr. 2024
Hello Kathryn, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the discrepancy between your reservation and the room provided. Your feedback is important to us, and we will work to ensure better communication regarding third-party reservations in the future. Please don't hesitate to reach out to us directly if there's anything else we can assist you with.

10/10 – Hervorragend

Chad

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The pool could use more lounge chairs.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra B. am 2. Apr. 2024
Thank you so much for taking the time to leave us a review. We appreciate you!

2/10 – Ungenügend

Christopher

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
In the middle of nowhere. Not convenient too anything. Had to wait until 3 to check in. We were here 15 minutes early. Rooms were ready, but required us to pay $50 to check in since it wasn’t 3. Was a long day, and thought maybe they could be flexible. But no
Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra B. am 2. Apr. 2024
Hello Christopher, we are sorry that we charged additional fees for an early check-in. We always strive to give the best customer service.

10/10 – Hervorragend

Julie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a last minute booking and we were pleased of how simple it all was.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra am 26. März 2024
Thank you so much Julie for taking the time to write us a review. We're delighted to hear that your last-minute booking went smoothly! Making your experience hassle-free is always our goal. If you need any assistance in the future, don't hesitate to reach out.

10/10 – Hervorragend

Josephine

Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra am 15. Apr. 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 – Hervorragend

Joyce

Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra am 11. Apr. 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

8/10 – Gut

ANDREW

Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra am 11. Apr. 2024
Thank you for the fantastic 4-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 – Hervorragend

Ira

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms were clean and comfortable. Will stay here again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Melinda Rothe am 19. März 2024
Thank you for the wonderful response. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 – Hervorragend

gary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra am 17. März 2024
Hello Gary, thank you so much for leaving us a 5-star review. We appreciate the positive feedback.

2/10 – Ungenügend

Jena, san francisco

Mit Haustieren gereist, Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When we were walking through the Phoenix airport after arriving, I got a phone call that they had “unexpected stays“ and therefore were shuttling us off to their “sister property“ which is the the Holiday Inn next-door and that that they had “arranged “ for us to stay there. We had to go to the Hilton to get the paper to go to the Holiday Inn and when we got to the Holiday and they had no idea what we were talking about. However, in the end, it was fine we stayed at the Holiday Inn, which was subpar but fine. I am not sure what kind of scam this is, but it was very disappointing and I would not book there again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra B. am 15. März 2024
I'm sorry to hear about your disappointing experience for this matter. It sounds like quite the ordeal with the unexpected stay arrangements. If you need assistance with anything related to your stay or have further concerns, feel free to reach out.

10/10 – Hervorragend

Jeffrey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice stay and friendly staff. Food at the restaurant on site was very good.
Aufenthalt von 2 Nächten im März 2024
Antwort von Kassandra B am 12. März 2024
Dear Jeffrey, Thank you very much for your kind words! We're delighted to hear that you had a nice stay with us and that you found our staff to be friendly. Providing exceptional service is always our top priority.It's wonderful to know that you enjoyed the food at our on-site restaurant. We strive to offer delicious meals prepared with care and attention to detail, so it's rewarding to hear that you found it to be very good.Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

2/10 – Ungenügend

Gustavo

Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra B am 2. Apr. 2024
We are sorry that your stay felt short. If there is anything in specific that you would like to discuss I will be more than happy to reach out. Thank you!

4/10 – Schlecht

Laida

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra B. am 5. März 2024
Thank you for taking the time to leave us feedback. We value all input from our customers, and your rating helps us understand areas where we can improve. If there are any specific aspects of your experience that you feel we could enhance or address, please don't hesitate to reach out to us directly. We're committed to continually improving our service and ensuring that all our customers have a positive experience. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.

10/10 – Hervorragend

Linda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay! Great amenities!! Close to airport!
Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra am 3. März 2024
Thank you, Linda! We're thrilled to hear you enjoyed your stay with us and appreciated our amenities. We pride ourselves on providing a comfortable experience, and being conveniently located near the airport adds to the convenience. We hope to welcome you back again soon!

10/10 – Hervorragend

John, Crestview

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Kassandra am 3. März 2024
We greatly appreciate your positive feedback! It brings us immense joy to know that your stay was delightful. Should you require anything for your future visits, please don't hesitate to reach out. We're here to ensure your needs are met.

8/10 – Gut

Thomas, South Windsor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kassandra B. am 1. März 2024
Thank you for the fantastic 4-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 – Hervorragend

Steve

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean week maintained. Exceptional staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kassandra am 27. Feb. 2024
Hello Steve, thank you for your kind words! We're glad to hear that you found our facilities well-kept and our staff exceptional. We strive to maintain high standards and provide excellent service at all times. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 – Gut

Gary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We were not impressed with this hotel. The room above ours had a very squeaky floor that is very disruptive. For the price this room cost I was expecting much better quality for our money. I’m very disappointed with my decision in choosing this stay here.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kassandra am 27. Feb. 2024
Hello Gary, we sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that the squeaky floor above your room disrupted your comfort. We understand your expectations for quality, and we're sorry we fell short on this occasion. Your feedback is valuable to us, and we'll take steps to address the issue promptly. If there's anything we can do to make it up to you or improve your experience, please don't hesitate to let us know.

10/10 – Hervorragend

Melanie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing!!! Great staff, delicious food, and large, spacious room and bathroom!!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kassandra am 27. Feb. 2024
Hello Melanie, we're thrilled to hear that you had such a wonderful experience! Thank you for your glowing feedback about our staff, delicious food, and spacious accommodations. We aim to provide exceptional service and amenities to all our guests. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 – Hervorragend

Brittany

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kassandra am 27. Feb. 2024
Thank you for taking the time to leave a review. We appreciate your feedback and are always striving to improve. If there's anything specific you'd like to share with us about your experience, please feel free to reach out. We value your input and hope to better serve you in the future!

6/10 – Okay

David

Mit dem Partner gereist
Please update the website. It states shuttles run every 5-7 minutes. No, one must call. Most importantly, turns out there are FOUR Hilton Garden Inns Phoenix Airport. We went to the wrong one. This should be clarified. Hotel staff at both places and shuttle driver were wonderful. Poor communication on the website.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kassandra am 23. Feb. 2024
Hello David, our apologies for any confusion regarding the multiple Hilton properties in the area. Indeed, there are two Hilton Garden Inns near the airport, which is why we strongly recommend guests to call ahead when booking the shuttle to avoid any misunderstandings. I sincerely regret any inconvenience this may have caused. Rest assured, we will promptly review our website to ensure that our policies are accurately reflected. We are always make sure that the information on our website is up to date. We appreciate your feedback. Thank you for taking the time to leave us a review.

10/10 – Hervorragend

Craig

Great Staff!!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kassandra B. am 21. Feb. 2024
Thank you so much for giving us an outstanding review! We are so happy that you found our staff great. Thank you for allowing us to accommodate you.