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Bewertungen von GreenTree Hotel Phoenix West

3 out of 5
GreenTree Hotel Phoenix West
1500 N 51st Ave, Phoenix, AZ

Bewertungen

7,4

Gut

370 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
266 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
157 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
91 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
117 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

8,0/10

Personal & Service

6,8/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Martin

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
..
Aufenthalt von 1 Nacht im Februar 2024
Antwort von lilian am 1. März 2024
Dear MartinThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Gut

Summer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

RODOLFO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von lilian am 9. Mai 2024
Dear Rodolph Thank you for taking the time to share your experience and rating your overall stay a 10! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Dan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im Mai 2024
Antwort von LILIAN am 8. Mai 2024
DEAR DAN Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

6/10 – Okay

Erick

Aufenthalt von 2 Nächten im Mai 2024
Antwort von lilian am 9. Mai 2024
Dear Erick Thank you for taking the time to share your experience and rating your overall stay We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Okay

francisco

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von LILIAN am 8. Mai 2024
DEAR FRANCISCO Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

2/10 – Ungenügend

Brenda

Aufenthalt von 1 Nacht im Mai 2024
Antwort von LILIAN am 8. Mai 2024
DEAR BRENDA we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

8/10 – Gut

Martin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to fast food restaurants and the freeway
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 5. Mai 2024
Dear Martin Thank you for taking your time and share your experience. We hope next time your travels brings you to Arizona you consider staying with us again

2/10 – Ungenügend

Jane

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The carpet has stains. The sheets had hair. It was obvious that it was not replaced. Everything is old. The shower was clogged. I will never stay in this hotel again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lilian am 4. Mai 2024
Dear Jane Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. . I am working with our housekeeping and maintenance staff to prevent this from happening in the future. We will take your comments under consideration as we continually work to improve our guest experience

8/10 – Gut

Stephen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von lilian am 4. Mai 2024
Dear StephenThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Gut

Luis Alfonso

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 4. Mai 2024
Dear Luis Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Collen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
service delivery was excellent, and employees had awesome reception
Aufenthalt von 2 Nächten im Mai 2024
Antwort von lilian am 9. Mai 2024
Dear Collen Thank you for taking the time to share your experience and rating your overall stay a 10! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Sebastian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von lilian am 3. Mai 2024
Dear Sebastian Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Okay

Jane

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lilian am 3. Mai 2024
Dear Jane Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 – Okay

Shamarra

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von lilian am 1. Mai 2024
Dear Shamara Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Jose, Moreno Valley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms was comfortable good breakfast big parking lot
Aufenthalt von 2 Nächten im April 2024
Antwort von Lilian am 3. Mai 2024
Dear Jose Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Okay

Chad

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was "ok". Place just needs a little TLC and updating for the price of the rooms.
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 1. Mai 2024
Dear Chad Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

2/10 – Ungenügend

Armoni

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
staff was terrible and places wasnt to clean
Aufenthalt von 2 Nächten im April 2024
Antwort von lilian am 1. Mai 2024
Dear Armoni •Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. Please reach out to me at the contact info so I can hear more about it and attempt to make it right.

8/10 – Gut

Cesar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 1. Mai 2024
Dear Cesar Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Gina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a good stay. It has everything you need and I would stay there again.
Aufenthalt von 2 Nächten im April 2024
Antwort von lilian am 1. Mai 2024
Dear Gina Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Deedra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was nice and beautiful when me and my family entered. Easy and fast check in. Staff was nice. Our rooms were comfortable and clean. Breakfast was good and had a nice dining area. Me and my family would definitely stay again.
Aufenthalt von 2 Nächten im April 2024
Antwort von lilian am 1. Mai 2024
Dear Deedra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Gut

Sam

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Considering price , it was ok, room was clean but old, no hot water to shower, breakfast was ok, no restaurant no bar, surprisingly they shut lock the entrance at 9 pm, kind of feel bad
Aufenthalt von 2 Nächten im April 2024
Antwort von lilian am 1. Mai 2024
Dear Sam Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 – Hervorragend

Blanca E

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 1. Mai 2024
Dear Blanca Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Melissa Y

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Stephanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy check-in very accommodating. Booked room for the wrong day and they worked woth me to get things straightened out.
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 1. Mai 2024
Dear Stephanie Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Gut

Dahlia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel was ok. I did not like that there were a lot of homeless in the area.
Aufenthalt von 2 Nächten im April 2024
Antwort von lilian am 24. Apr. 2024
Dear Dahila Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 – Hervorragend

Juan

This place is very nice, the staff specifically the housekeepers they are so kind and helpful . Good breakfast It’s my second time here and I definitely ill be back soon
Aufenthalt von 2 Nächten im April 2024
Antwort von lilian am 24. Apr. 2024
Dear Juan Thank you for taking the time to share your experience and rating your overall stay ! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

John

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent!
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 24. Apr. 2024
Dear JohnThank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Okay

Haydee

Muchos indigentes afuera del Hostel y se siente muy inseguro los desayunos son muy escasos no estan ricos no tienen sazón ☹️
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 24. Apr. 2024
Dear Hayden Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 – Gut

Mamo

Gut: Sauberkeit und Zustand der Unterkunft
There are many homeless people around the hotel, and I didn't feel safe to go out particularly during the evening.
Aufenthalt von 2 Nächten im April 2024
Antwort von lilian am 21. Apr. 2024
Dear Mamo Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

8/10 – Gut

Fabian

Gut: Personal & Service
Lotta night life around
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 19. Apr. 2024
Dear Fabian We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 – Ungenügend

Frank

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The swimming pool was not heated. As a matter of fact, if you through in a bag of ice cubes, they wouldn't melt. The spa was not working because they were waiting for parts. When you don't want to fix something, your waiting for parts. P.S. The bed is great if your greatest desire is to wake up with severs back pain.
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 19. Apr. 2024
Dear Frank •Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 – Okay

Luis

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
Lots of homeless camps
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 19. Apr. 2024
Dear LuisThank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 – Hervorragend

Jorge

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Lilian am 19. Apr. 2024
Dear JorgeThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Ashley

Aufenthalt von 1 Nacht im April 2024
Antwort von LILIAN am 8. Mai 2024
DEAR ASHLEY Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

6/10 – Okay

Karl

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 17. Apr. 2024
Dear KarlThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Mayra

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will visit again
Aufenthalt von 3 Nächten im April 2024
Antwort von lilian am 17. Apr. 2024
Dear Mayra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Alwin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thank you for the reasonable price and great amenities.
Aufenthalt von 2 Nächten im April 2024
Antwort von lilian am 17. Apr. 2024
Dear Alwin Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Jacob

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Honestly, pretty good place for the price. Free Breakfast, lobby was clean, some trash debris out front but might have came in from the wind. The area isn’t the best but the hotel was good. Homeless people in the area but didn’t feel unsafe or bothersome. For that part of phoenix that’s what you’re paying for so overall expected the experience I had.
Aufenthalt von 2 Nächten im April 2024
Antwort von lilian am 17. Apr. 2024
Dear Jacob Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

2/10 – Ungenügend

Chantal

Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 3. Mai 2024
Dear Chantel we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

4/10 – Schlecht

James P.

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von lilian am 17. Apr. 2024
Dear James we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

4/10 – Schlecht

Benjamin

Verbesserungswürdig: Personal & Service
Staff at front desk was not friendly. I did not feel well received.
Aufenthalt von 1 Nacht im April 2024
Antwort von Lilian am 17. Apr. 2024
Dear Benjamin Thank you for taking the time to share your experience of your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. I am working with our front desk staff to prevent this from happening in the future. We will take your comments into consideration as we continually work to improve our guest experience.

8/10 – Gut

Edward

Gut: Sauberkeit und Personal & Service
Staff was great room was nice clean ,free breakfast was ok not bad not great just ok parking was good. Easy freeway access fast food restaurants all around the area all new and clean
Aufenthalt von 3 Nächten im April 2024
Antwort von lilian am 11. Apr. 2024
Dear Edward Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Gut

Kelly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel with friendly staff. Comfortable beds. Fairly quiet. Convenient location. I would stay there again
Aufenthalt von 3 Nächten im April 2024
Antwort von lilian am 11. Apr. 2024
Dear Kelly Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Gut

Cruz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All good
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 11. Apr. 2024
Dear CruzThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Okay

Kei

Gut: Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von lilian am 11. Apr. 2024
Dear Kei Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Okay

Christina

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Bathroom was really run down and grubby. Grout was filthy, sink drained slowly, and there were stains on the carpet. Neighborhood felt sketchy.
Aufenthalt von 1 Nacht im April 2024
Antwort von Lilian am 17. Apr. 2024
Dear Christina •Thank you for taking the time to share your experience of your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. I am working with our housekeeping staff to prevent this from happening in the future. We will take your comments under consideration as we continually work to improve our guest experience

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a good stay! Staff is welcoming and informative!
Aufenthalt von 1 Nacht im April 2024
Antwort von lilian am 10. Apr. 2024
Dear Daniel Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall the service was really good.
Aufenthalt von 4 Nächten im April 2024
Antwort von lilian am 10. Apr. 2024
Dear AlThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona. We hope that you stay with us in the near future while in Phoenix, Arizona.

6/10 – Okay

Karina

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Although it said no smoking our floor and room smelled like cigarette smoke.
Aufenthalt von 2 Nächten im April 2024
Antwort von Lilian am 8. Apr. 2024
Dear KarinaThank you for your review. Please accept my apologies for your experience.We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.