Außenpool, Cabañas (gegen Gebühr), Liegestühle

Bewertungen von Four Seasons Resort Scottsdale at Troon North

5 out of 5
Four Seasons Resort Scottsdale at Troon North
10600 E Crescent Moon Dr, Scottsdale, AZ

Bewertungen

9,4

Außergewöhnlich

464 von insgesamt 574 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
70 von insgesamt 574 Gästebewertungen haben eine Bewertung von 8 - Gut" "
22 von insgesamt 574 Gästebewertungen haben eine Bewertung von 6 - Okay" "
13 von insgesamt 574 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 574 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

9,4/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

op

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Sarah-Executive Assistant to the general Manager am 25. Apr. 2024
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

10/10 – Hervorragend

Angela Lynn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful grounds, exquisite dining, exceptional service!
Aufenthalt von 3 Nächten im März 2024
Antwort von Sarah- Executive Assistant to the General manager am 25. Apr. 2024
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

4/10 – Schlecht

Christina

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disappointing stay
Disappointing stay. Every time the heater fan kicked on, the sprinkler head in the room would vibrate and wake us up. I went to open the shades, and realized that the entire screen door was off the track and standing there loose. Only two restaurants and a lounge, all connected and food presumably out of the same kitchen with limited hours. Nothing else notable for dining within easy driving distance for quick options. What dining they had there was very good, but expensive. The worst part was waiting on a bellman at checkout time. I had a half hour wait, and that was after calling twice, and my husband walking through the rain all the way to the car since we were on a tight timeline. And, by the way, numerous bellman were standing at the front door with no one apparently making a move to actually go get those that were calling for assistance. Many other hotel options much closer in and with more convenient accessibility to other activities and dining options. We won’t be back, especially at that price.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Cosimo Lardo - Resort Manager am 24. Jan. 2024
Thank you for the detailed feedback and account of your experience at the Four Seasons Resort Scottsdale. As a valued and loyal guest, your feedback and comments are very important to us and we do not take your disappointment lightly. I truly apologize for the experience you had with the disturbance in the room and the lack of attentiveness from our bell desk in response to your request. Your feedback will be shared with our department Leaders and I can assure you that your comments will be used to improve our understanding of the expectations our Four Seasons' guests have come to expect.  We hope to have the opportunity to welcome you back to experience the Four Seasons Resort Scottsdale at Troon North in a different light.

10/10 – Hervorragend

constantine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Resort is great but staff did not meet the standards of a traditional four seasons
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Executive Assistant - Sarah am 23. Jan. 2024
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

10/10 – Hervorragend

Farhan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect!
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Executive Assistant - Sarah am 23. Jan. 2024
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

10/10 – Hervorragend

Yun, Ann Arbor

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really like the chat feature. Everything is fine but the food is a little bit questionable.
Aufenthalt von 2 Nächten im November 2023
Antwort von Kelley Moreton, General Manager am 23. Jan. 2024
We are glad that you enjoy the chat function. We agree that it simplifies communication. Please reach out directly with additional feedback regarding the culinary offerings. We welcome the chance to learn more.

10/10 – Hervorragend

Julie

Aufenthalt von 3 Nächten im September 2023

8/10 – Gut

Alexander, Denver

Aufenthalt von 3 Nächten im September 2023

10/10 – Hervorragend

Casey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Relaxing at 4 seasons!!
Wonderful trip!! Had two amazing services at the spa, both Art (massage) and Kem (facial)were wonderful!! I would highly recommend them.
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Christopher, PLYMOUTH

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top notch facility and service - of the best I’ve ever experienced. Pricing of drinks seemed excessive when I was charged $27 for a dirty martini.

10/10 – Hervorragend

Jon, Emerald Hills

A must stay if you are heading to the desert. Staff wonderful, dinner was great and rooms are well appointed and spacious.
Aufenthalt von 1 Nacht im August 2023
Antwort von Reservations Team am 4. Sept. 2023
Thank you kindly for sharing your experience. We will certainly share this feedback with our teams! We look forward to welcoming you back soon!

10/10 – Hervorragend

Yaneth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room view
Aufenthalt von 3 Nächten im August 2023
Antwort von Reservations Team am 4. Sept. 2023
Thank you for sharing your experience. We are happy to hear you enjoyed your view and that you had a lovely experience. We look forward to welcoming you back soon!

10/10 – Hervorragend

Timothy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our Casita was beautiful, the bed and pillows were amazing, huge TV in the room and on back patio, nice in room bar and snacks.
Aufenthalt von 1 Nacht im August 2023
Antwort von Reservations Team am 4. Sept. 2023
Thank you kindly for providing feedback, we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back to our desert oasis soon.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Anela

Aufenthalt von 3 Nächten im August 2023

10/10 – Hervorragend

Toni

Mit der Familie gereist
Gut: Ausstattung
Very friendly staff!!!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Kelley Moreton, General Manager am 10. Aug. 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our friendly team. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 – Hervorragend

Joshua

Aufenthalt von 5 Nächten im Juli 2023
Antwort von Reservations Team am 4. Sept. 2023
Thank you for choosing the Four Seasons Resort Scottsdale at Troon North. We are happy to hear you enjoyed your visit. We look forward to welcoming you back in the future.

10/10 – Hervorragend

MARY

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We loved everything about the property. Beautiful and well kept. Close to shopping and other dining, but definitely must dine at the restaurants on property. The Proof was amazing, and we loved the atmosphere. Marcel Smith at the concierge desk was so friendly and took time to ask about what brought us the resort. He even surprised us with cheesecake delivered to our room to make our 30 year anniversary a little sweeter. 5 star all the way. Thank you!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Kelley Moreton, General Manager am 20. Juli 2023
Thank you for taking time to share your feedback. We are delighted to hear you enjoyed our location and Proof restaurant. We will be sure to pass along your compliments to our staff, as they are truly the ones who make it all happen. We look forward to the opportunity of welcoming you back soon!

8/10 – Gut

Jim

Aufenthalt von 2 Nächten im Juli 2023
Antwort von Reservations Team am 4. Sept. 2023
Thank you for your review! We are thrilled to hear you enjoyed your visit. We look forward to welcoming you back in the future!

10/10 – Hervorragend

Frank C.

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Can't wait to stay again
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Tiffany

Aufenthalt von 4 Nächten im Juni 2023

10/10 – Hervorragend

Kay, Tampa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful property
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Kelley Moreton, General Manager am 20. Juni 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our property and felt it was beautiful. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

8/10 – Gut

danielle

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2023

10/10 – Hervorragend

Rachel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tucked away, quiet, GORGEOUS, and the best staff we’ve encountered at a luxury resort.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Kelley Moreton, General Manager am 5. Juni 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our serene location and great team. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 – Hervorragend

Matthew

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2023

10/10 – Hervorragend

Nikki, Valencia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2023

10/10 – Hervorragend

OGUZ

Gut: Sauberkeit und Personal & Service
Satisfied
Aufenthalt von 1 Nacht im Februar 2023

8/10 – Gut

RYAN

Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Solid hotel but due for a face lift. One of the most outdated Four seasons I’ve stayed in but the great service fixed that. Overall lovely stay and I would def. Recommend.
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Kelley Moreton, General Manager am 14. Feb. 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed or staff and service. We are sorry to learn you felt the property was outdated. It is always our goal to surpass expectations, and we regret that did not happen in this instance. We look forward to the opportunity of welcoming you back and the opportunity to showcase the customary care for which Four Seasons is known.

10/10 – Hervorragend

John, Kansas City

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have stayed at this property before, but many years ago. The service, food and accommodations are unsurpassed. If you are staying here, please keep in mind that it is a bit remote, but that is part of the uniqueness of this property. Looking forward to another stay in the future.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Kelley Moreton, General Manager am 13. Feb. 2023
Thank you for taking time to share your feedback. We are delighted to learn you enjoyed the service, food, and accommodations. We will be sure to pass along the great compliments regarding our staff, as they truly are the ones who make it all happen. We look forward to the opportunity of welcoming you back soon!

10/10 – Hervorragend

Kecia

Aufenthalt von 1 Nacht im Januar 2023

10/10 – Hervorragend

ALexus

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice and clean. Staff was more than accommodating. Enjoyed my stay!
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Kelley Moreton, General Manager am 12. Dez. 2022
Thank you for taking time to share your feedback. We are glad to hear you enjoyed your stay and that our property was very nice and clean. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 – Hervorragend

J Kirby

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellence! Love the Four Seasons App too!
Top-Notch service and accommodations. I used the Four Seasons App to chat with the on-site Concierge and just as soon as I would type my request or question, someone local at the property was "at my service" and completing my request. I cannot express enough the level of perfection that is strived towards by Four Seasons brand and always have an excellent experience. This is because even when something happens that isn't ideal, if I bring it to their attention, they make it right. That is service!
Aufenthalt von 2 Nächten im September 2022
Antwort von Kelley Moreton, General Manager am 14. Sept. 2022
Thank you for taking time to share your feedback. We are delighted to hear you enjoyed our Four Seasons Chat feature. We pride ourselves on delivery of guest requests and excellent service, we are glad to learn it was perfect for your visit. We look forward to the opportunity of welcoming you back for another exceptional experience.

10/10 – Hervorragend

JOHN

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is simply an amazing resort. The views and vistas are amazing. The location. The staff. It truly is a place where you can unplug and simply relax.
Aufenthalt von 2 Nächten im August 2022
Antwort von Kelley Moreten, General Manager am 30. Aug. 2022
Thank you for taking time to share your feedback. We are glad to hear that you enjoyed our Sonoran Desert Oasis and all the great views it has to offer. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 – Hervorragend

Roger

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im August 2022

10/10 – Hervorragend

Jeri

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Four Seasons Resort in Scottsdale at Troon North is absolutely breathtaking. My best friend and I went to celebrate a birthday, and upon arrival (which was at midnight), they even made sure a complimentary birthday cake was in the room. Everyone we encountered was so incredibly kind and genuine, just overall a magical experience. The views are even more gorgeous in person than over photo. The pool is saltwater, not chlorine which was also a lovely touch.
Aufenthalt von 2 Nächten im August 2022
Antwort von Kelley Moreton, General Manager am 29. Aug. 2022
Thank you for taking time to share your feedback. We are glad you choose to celebrate your special occasion with us and enjoy some cake after your travels. We will be sure to pass along your compliments to our staff they will be thrilled to know it was a magical experience. We look forward to the opportunity of welcoming you back for another breathtaking visit!

8/10 – Gut

Claire

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
I have stayed at many Four Seasons properties throughout the globe and you can always count on their service and wonderful staff, great amenities, and overall luxury experience. I was certainly appalled to receive a plate of food with a pepper black mold on it. Despite this the pool manager, Lenny, was incredibly accommodating and went as far as to offer the luxury cabana for the following day. Lenny also found us the day of our cabana reservation to ensure he had checked the produce himself. I say this to be objective in my review that although there service following the incident was attentive it was absolutely appalling that there was food served in that state; for a pepper to mold in that way it takes weeks, it was clear the hotel was at a very low capacity and I feel that should've given theme even more availability to be on top of their food. Other than this the resort is lovely but a very TRUE resort -- the closest alternative dining options are 10 minutes by car so if you are not driving or do not have a car expect to spend the majority of time on the property or using a ride-share service to get anywhere/everywhere.
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Kelley Moreton, General Manager am 17. Aug. 2022
Thank you for taking time to share your feedback. We regret that you had a challenge with the quality of the food, but are glad to hear that Lenny helped ensure seamless service poolside. We will be sure to pass along your kind words to Lenny, and will also connect with our internal culinary team to ensure this is addressed. Thank you again for taking to share your compliments and concerns.

10/10 – Hervorragend

Larysa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property, very clean and beautiful. High standard of customer service
Aufenthalt von 3 Nächten im Juli 2022

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2022

10/10 – Hervorragend

Francis

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juli 2022

10/10 – Hervorragend

Joanna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juli 2022

10/10 – Hervorragend

Fara

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was peaceful , beautiful and the employees were very friendly and helpful.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Kelley Moreton, General Manager am 11. Juli 2022
Thank you for you feedback! We are glad to learn you enjoyed your visit. We will be sure to share your compliments with our staff!

10/10 – Hervorragend

Karen

Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

Matt

Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

Amy L

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It is a stunning desert property. Our suite was very private as I requested. The services were excellent including a sensational breakfast. It was a lovely and romantic couple’s getaway.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Kelley Moreton, General Manager am 22. Juni 2022
We are thrilled you enjoyed your romantic stay at our intimate Sonoran Desert retreat, including your suite and breakfast. We look forward to the chance to welcome you back soon!

10/10 – Hervorragend

Marlane

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spectacular desert setting. Right beside Pinnacle Peak hike, location was perfect. We came for exercise in the morning and pool time relaxation in the afternoons and we received it! Great food at the on site restaurants - we didn't leave the property except for Pinnacle Peak. We will return.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Kelley Moreton, General Manager am 22. Juni 2022
We are thrilled you enjoyed your getaway to our Sonoran Desert retreat. We agree that the Pinnacle Peak hike is a highlight! We look forward to the opportunity to welcome you back soon.

10/10 – Hervorragend

Patricia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed the firepit of our Casita, the outstanding service /professionalism of the staff, the lovely pool and beautiful environs.
Aufenthalt von 2 Nächten im April 2022

10/10 – Hervorragend

Chirag

Aufenthalt von 1 Nacht im April 2022

10/10 – Hervorragend

Duncan

Aufenthalt von 1 Nacht im März 2022