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Bewertungen von Hyatt House Philadelphia/King of Prussia

3.5 out of 5
Hyatt House Philadelphia/King of Prussia
240 Mall Blvd, King of Prussia, PA

Bewertungen

9,0

Wunderbar

671 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
194 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
78 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
30 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
30 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Richard

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel near Philadelphia and the Mall in King of Prussia. We stayed here on our East Coast Trip. Rental car is a must. Various restaurants and shopping possibilities nearby.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Devon - General Manager am 24. Mai 2024
Thank you for sharing your recent experience. We hope to be your hotel of choice when returning to the King of Prussia area!

10/10 – Hervorragend

Channel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great service and place
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Devon - General Manager am 24. Mai 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again soon!

10/10 – Hervorragend

Princess

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Room was spacious. Lots of parking, friendly staff. Nice breakfast buffet. Everything was great but the pool was very dirty and not well maintained.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Devon - General Manager am 15. Mai 2024
Thank you for sharing your recent experience. We will share your feedback regarding the pool with our Chief Engineer to ensure maintenance and cleanliness of the pool is maintained at all times. Thank you for staying with us!

10/10 – Hervorragend

Felicia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
For the price and location, this hotel was great. We loved that there was a kitchenette in the room. Beds were extremely comfortable and the room was clean. WiFi and chrome cast connection to the tv were a tad slow, but overall we had a great stay here!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Devon - General Manager am 13. Mai 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be your hotel of choice when returning to the area!

10/10 – Hervorragend

Jenifer

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Property was nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Devon - General Manager am 21. Mai 2024
Thank you for staying with us. We hope you choose to stay with us again should your travels bring you back to the area!

8/10 – Gut

Sharon, Downers Grove

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, great staff, clean and modern.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Devon - General Manager am 13. Mai 2024
Thank you for staying with us and sharing your experience. We hope to be of service to you again during your travels!

10/10 – Hervorragend

Jodi

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really liked this hotel. It was very cute.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Devon - General Manager am 10. Mai 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again during your travels!

8/10 – Gut

Krystal

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
GREAT STAY, however I expected a more from the breakfast options
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Devon - General Manager am 10. Mai 2024
Thank you for staying with us and taking the time to share your experience. Please know that your feedback will be shared with our Food & Beverage Manager to consider when making future changes to our breakfast selection.

8/10 – Gut

LORI

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is super nice and the rooms are spacious and clean.
Aufenthalt von 2 Nächten im März 2024
Antwort von Devon - General Manager am 6. Mai 2024
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 – Hervorragend

Faith

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very very polite and accommodating. I came for the Broad Street run and they allowed me late checkout because of the closed roads.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Devon - General Manager am 6. Mai 2024
Thank you for choosing the Hyatt House King of Prussia for your stay while competing in the Broad Street run. We hope you choose to stay with us again!

10/10 – Hervorragend

Franklin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel and staff. I highly recommend to anyone traveling for work or leisure. A
Aufenthalt von 4 Nächten im April 2024
Antwort von Devon - General Manager am 6. Mai 2024
Thank you for staying with us! We hope we are your hotel of choice when returning to King of Prussia!

10/10 – Hervorragend

Zachery

Mit der Familie und kleinen Kindern gereist
Very clean! Amazed with the amenities in the suite! Very friendly staff!! Would definitely stay here again!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Devon - General Manager am 6. Mai 2024
Thank you for staying with us and taking the time to share your recent experience. We hope you choose to stay with us again should your travels bring you back to King of Prussia!

4/10 – Schlecht

Crystal

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I ONLY booked this hotel based on 2 facts: they have a hot tub and an on-site restaurant/ bar. Neither were operational for my stay. The hot tub wasn't hot, and they didn't have staff for the bar/restaurant, so it was completely closed. I wouldn't recommend this place if those options are your deciding factors.
Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 3. Mai 2024
Thank you for sharing your experience. I apologize if any advertised amenity was not available during your stay. Please reach out to the hotel to speak with management if you would like to discuss further.

10/10 – Hervorragend

SANDRA, MIRAMAR

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great spot
Aufenthalt von 3 Nächten im April 2024
Antwort von Devon - General Manager am 2. Mai 2024
Thank you for staying with us! We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 – Hervorragend

Pam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our visit was great… would highly recommend!
Antwort von Courtney am 29. Apr. 2024
We are so glad you enjoyed your visit with us! We appreciate the recommendation and hope to see you again in the future!

10/10 – Hervorragend

Kristel

Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 21. Mai 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again during your travels!

10/10 – Hervorragend

Alice

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Even more beautiful in person. Lived up to my expectations. Would definitely stay here again!
Aufenthalt von 2 Nächten im April 2024
Antwort von Devon - General Manager am 26. Apr. 2024
Thank you for your kind review! We can't wait to be of service to you again during your travels.

10/10 – Hervorragend

Kelsey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Outstanding service great room grade colors great location must see
Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 26. Apr. 2024
Thank you for staying with us! We hope to be your hotel of choice when returning to King of Prussia!

10/10 – Hervorragend

LaShonda

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a wonderful stay. I would highly recommend this hotel.
Aufenthalt von 2 Nächten im April 2024
Antwort von Devon - General Manager am 23. Apr. 2024
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 – Hervorragend

Kevin, Westport

Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 23. Apr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

6/10 – Okay

Hector

Mit der Familie gereist
The staff members are outstanding. Room 416 is boisterous.
Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 22. Apr. 2024
Thank you for sharing kind words about our staff. I'm sorry to see that you did not have a great experience in room 416. We would be happy to add to your guest profile a quiet location for future stays to hopefully avoid this issue happening again.

10/10 – Hervorragend

Lissette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was very clean
Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 22. Apr. 2024
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to King of Prussia!

10/10 – Hervorragend

Sam

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is spotless, very clean, well managed, and the service provided by the front desk is outstanding, Ms Laurie provided excellent and courteous service. Beds are very comfortable and breakfast is the best around. I highly recommend this property.
Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 19. Apr. 2024
Thank you for sharing your experience and your kind words about the property and staff. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice clean and modern
Aufenthalt von 4 Nächten im April 2024
Antwort von Devon - General Manager am 19. Apr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 – Hervorragend

tanua

Aufenthalt von 3 Nächten im April 2024
Antwort von Devon - General Manager am 6. Mai 2024
Thank you for staying with us! We hope to be of service to you again soon!

6/10 – Okay

Aneesha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 15. Apr. 2024
Thank you for staying with us and sharing your experience. I hope you will choose to try our hotel again when your travels bring you through King of Prussia.

2/10 – Ungenügend

Mohammed Ashraf

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Devon - General Manager am 15. Apr. 2024
Thank you for sharing your experience. I'm sorry to see you were not pleased with your stay. If you have additional feedback and would like to speak to hotel management, please reach out to the hotel.

8/10 – Gut

Michelle

Nice , clean
Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 12. Apr. 2024
Thank you for staying with us. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 – Hervorragend

Thomas

Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 3. Mai 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

10/10 – Hervorragend

Nina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
So close to everything
Aufenthalt von 1 Nacht im April 2024
Antwort von Courtney am 8. Apr. 2024
Thank you for your feedback on your stay. We are so glad you were able to take advantage of our convenient location while staying with us. We hope you choose us again in the future.

10/10 – Hervorragend

Yang

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good
Aufenthalt von 1 Nacht im März 2024
Antwort von Courtney am 8. Apr. 2024
Thanks for your feedback! We're glad you enjoyed your stay!

10/10 – Hervorragend

Nydia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms did not have a safe for personal belongings But over all excellent.
Aufenthalt von 1 Nacht im April 2024
Antwort von Courtney am 8. Apr. 2024
Thank you for your feedback on your stay! While we are glad you enjoyed everything, please know that we can always hold valuable items down in our front desk safe at your request.

8/10 – Gut

Mandy

Mit der Familie gereist
Gut: Personal & Service
I reserved a certain room type (King bed with tub) and when we got there, they told us this option wasn't available. I questioned the price of the room, and they said it was the same as the others. One of the two elevators was out of service, but we found the stairs and got some exercise. The location was good for shopping at King of Prussia and my 12 y/o daughter and I felt safe. The indoor pool area was nice as well. I sent a message and asked if they would write a note to my daughter to tell her Happy Birthday when we got there and they went above and beyond! They left her a plate of cookies and milk in the fridge.
Aufenthalt von 1 Nacht im März 2024
Antwort von Courtney am 6. Apr. 2024
Thank you for your feedback on your stay! We are glad that in spite of some confusion with your type of room, that our team was able to make you and your daughter feel special celebrating such a milestone. We hope to see you again in the future!

10/10 – Hervorragend

Sharnee, Darby

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just very clean
Aufenthalt von 2 Nächten im März 2024
Antwort von Courtney am 3. Apr. 2024
Thank you for your positive feedback! We are so glad that we provided a clean and pleasant stay and hope you return to us in the future.

10/10 – Hervorragend

Margaret

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bed was comfortable and room was sufficiently dark. Very quiet area. Would stay again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 2. Apr. 2024
Thank you for sharing your recent experience. We hope to be your hotel of choice when returning to the King of Prussia area!

2/10 – Ungenügend

Michael

Aufenthalt von 1 Nacht im April 2024
Antwort von Devon - General Manager am 22. Apr. 2024
Thank you for sharing your recent experience. I'm sorry to see that you did not have a great stay. Please contact the hotel if you would like to speak with a member of management.

10/10 – Hervorragend

lisa

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very nice and the amenities were excellent.
Aufenthalt von 2 Nächten im März 2024
Antwort von Courtney am 1. Apr. 2024
Thank you for your feedback! We're so glad you enjoyed yourself! We hope to see you again in the near future.

2/10 – Ungenügend

Mona

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I did not get to check in at all. Arrived at the property ag 2:44 pm. I was told the room was not ready and it will be a 10 min wait and I would be texted when the room was ready. I waited for about one hour and the room was still not ready. I started getting anxiety as more and more people were trying to check in and were forced to wait. I asked for a refund and cancellation but the hotel asked Expedia to initiate the refund request. I contacted Expedia and your agent tried to speak to the hotel but they hung up on him. I ended up leaving and staying at another hotel. In the end, the email about the room being ready was sent to me at 5:56 pm, almost 3 hours later. If I had stayed there, I would have wasted the entire day in a lobby. I still want the money back for this hotel charge and I am waiting for a confirmation of a refund from Expedia.
Aufenthalt von 1 Nacht im März 2024
Antwort von Courtney am 1. Apr. 2024
Thank you for your feedback. I am very concerned to hear about your experience. Rest assured we will comply to any applicable refunds as we completely understand the inconvenience this has caused. Please let us know if you have additional questions.

10/10 – Hervorragend

Consuelo

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung und Zustand der Unterkunft
Nice and clean, room is clean and comfortable! Would definitely recommend and stay again!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Devon - General Manager am 1. Apr. 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again soon!

10/10 – Hervorragend

Shanice

Gut: Personal & Service und Zustand der Unterkunft
Great hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Devon - General Manager am 30. März 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again soon!

10/10 – Hervorragend

Quanda

Aufenthalt von 1 Nacht im März 2024
Antwort von Devon - General Manager am 19. Apr. 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

10/10 – Hervorragend

Shirley

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The pool was GREAT - a good size and it was incredibly warm. The breakfast spread was large and high quaility too. The room was very spacious. The restaurant was convenient, and there was even a pool table available to use. The only downside was one elevator wasn't functioning and it is situated next to the highway. HOWEVER, these do not outweigh all the other positives.
Aufenthalt von 2 Nächten im März 2024
Antwort von Devon - General Manager am 29. März 2024
Thank you for sharing your recent experience. I'm happy to see it was overall positive!! In regards to our down elevator, we are pending state inspection after a repair was completed and will have it back in operations shortly. We hope you choose to stay with us again when returning to the King of Prussia area!

10/10 – Hervorragend

Ciara

Aufenthalt von 1 Nacht im März 2024
Antwort von Devon - General Manager am 15. Apr. 2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again during your travels.

10/10 – Hervorragend

Teoni, Alexandria

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was very spacious and the staff was wonderful. The pool was closed for maintenance but as soon as it open the lady at the front desk made sure she call out room to let us know it was open. Great parking, amazing breakfast options. I would definitely stay here again
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Devon - General Manager am 26. März 2024
Thank you for sharing your experience. I hope we are your hotel of choice when returning to the area!

10/10 – Hervorragend

George

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was my 3rd time staying at this location , close to a major mall , shopping , high end to mid level dining , tons to do , porperty and rooms are great , the bar area was really nice , we got some drinks and relaxed
Aufenthalt von 2 Nächten im März 2024
Antwort von Devon - General Manager am 29. März 2024
Thank you for staying with us and sharing such kind words about your experience! I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 – Hervorragend

Dwayne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great property the bartender and check in staff was great
Aufenthalt von 1 Nacht im März 2024
Antwort von Devon - General Manager am 25. März 2024
Thank you for staying with us and sharing your experience. I'm thrilled to see you only had great things to say about the staff! We hope to see you again soon!

10/10 – Hervorragend

Yasaswini

Aufenthalt von 2 Nächten im März 2024
Antwort von Devon - General Manager am 26. März 2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

2/10 – Ungenügend

Gregory

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Terrible place for me. Check in was 3 and sat and waited till 3:45. Room was a so dusty on Frig uncalled for. Kids running in hallway all hours of the night. Couldn’t have breakfast because no where to sit. So I complained in morning and when I got back on road to drive 6 hrs they told me on phone they credit only my drinks for $25 but not the room at all. This uncalled for and very unprofessional place trying take your money but when they mess up they don’t fix it at all. They quick to take your money but remember they won’t give it back because of there faults
Aufenthalt von 1 Nacht im März 2024
Antwort von Devon - General Manager am 26. März 2024
Thank you for taking the time to speak with me and I'm glad we could rectify the situation. I hope you will choose to give the Hyatt House King of Prussia another try in the future!

8/10 – Gut

Melissa

Mit dem Partner gereist
Gut: Ausstattung
The hotel is nice. The only downfall is the elevator took to long and only one elevator worked
Aufenthalt von 1 Nacht im März 2024
Antwort von Devon - General Manager am 25. März 2024
Thank you for staying with us and sharing your experience. I would like to apologize for our elevator that is currently out of service. While repairs have been completed, we are awaiting state inspection to return the unit to operations. I apologize for any inconvenience this caused.

10/10 – Hervorragend

Olajobi Olufunke

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Devon - General Manager am 25. März 2024
Thank you for staying with us and sharing your experience. We hope to be your hotel of choice when traveling to King of Prussia!