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Bewertungen von Starwest Apartments Alderney on Hay

4 out of 5
Starwest Apartments Alderney on Hay
193 Hay Street, East Perth, WA

Bewertungen

7,4

Gut

280 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
385 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
170 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
91 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
79 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,6/10

Personal & Service

7,6/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Christian

Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Sarah am 9. Jan. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Narelle

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Great place to stay
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Jessica

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property has restricted check in hours - only one hour a day! Didn’t get into Perth until late and as reception was closed, could not fill in the ‘required registration form’ (even though the booking was booked, confirmed and paid in full. As a result, the following day, the key cards were cancelled so could not access the car park or my room and my belongings until I had signed a piece of paper! As for the room, the taps dripped, the walls are paper thin, the bathroom was mouldy, the bathroom tap had to be turned about 5 times to get water and the elevators ‘down’ button didn’t work. Do yourself a favour and stay anywhere else but here.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Susan Florida Mong Chee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

lance

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything great
Aufenthalt von 6 Nächten im Mai 2024

2/10 – Ungenügend

Annemarie

I did not get to stay at the property and had to book another hotel. I also lost my money on the booking. This is because they closed at 3pm and I wasn't due in from Darwin until 8om that night. After hours check-in fee would have costed more than the room itself. No indication of this on the Site. A last minute text which I did not see until after the 3pm hotel closure for the day. And told about the late check in and fee etc. 3pm in WA was 1.30pm NT time. Bad experience, will never book there again
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Darren

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Whilst this is great value for money there we're a few issues with our latest stay. 1, the security gate and door for after hours entry was left open most nights. I discovered the closing spring was broken off. 2. The Wifi was poor. 3. The televisions need updating as they would not pick up HD channels and are outdated. 4. Our microwave did not work. I could not bring these issues to staff as the desk was not attended all day. Price and location are excellent and I will stay there again.
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Phyllis, PARABURDOO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Did what was required
Aufenthalt von 6 Nächten im April 2024
Antwort von Sarah am 16. Mai 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Jonabe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Family friendly apartment centrally located in Perth CBD.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sarah am 16. Mai 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

Geraldine

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked the position of the property. I liked the swimming pool, though I didn't get to use it. Facilities were good. Helpful staff. Didn't like the smells in the apartment nor in the corridors. They did help with the room smell very quickly. The room was very noisy, I didn't know what it was. Air conditioning or something, though it wasn't switched on I believe. Great value for money though and I would book again.
Aufenthalt von 3 Nächten im April 2024
Antwort von Sarah am 16. Mai 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. Please inform us as quickly as possible within reception operating hours noise and maintenance issues to take prompt actions. We are here to assist you to enjoy your stay with us.We look forward to seeing you again.

4/10 – Schlecht

Fabian, Sylvania

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Sarah am 16. Mai 2024
Thank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

8/10 – Gut

Melissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Value for money with everything you need
Aufenthalt von 1 Nacht im April 2024
Antwort von Sarah am 29. Apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

JON

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Convenient location. This is a mixed use property with some apartments owned and lived in and others being part of the apartment hotel. Our apartment was tired and in need of a facelift, however the servicing was good and the staff were a pleasure to seal with.
Aufenthalt von 15 Nächten im März 2024
Antwort von Sarah am 29. Apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

2/10 – Ungenügend

Abdullah

Aufenthalt von 1 Nacht im April 2024
Antwort von Sarah am 16. Mai 2024
Thank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

10/10 – Hervorragend

Brenton

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always a good stay
Aufenthalt von 3 Nächten im März 2024
Antwort von Sarah am 29. Apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Alison

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is the second time we’ve stayed. The apartment (no. 6 both times!) was clean as were towels and sheets and had everything we needed. Washing machine and tumble dryer were so useful (not something you get in UK accommodation). Parking is a big plus and it’s a 15 minute walk to the city centre shops and similar to Elizabeth Quay. The pool was utilised by my son (thanks for changing the fake grass!!) and was clean and empty both times! Check in was a breeze. We’ll be back again the next time we visit Perth!
Aufenthalt von 2 Nächten im April 2024
Antwort von Sarah am 29. Apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Colin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good value .No complaints
Aufenthalt von 2 Nächten im März 2024
Antwort von Sarah am 5. Apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

Suzanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always good to stay here. Like the secure free parking. Convenient to get around.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sarah am 5. Apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

Chelsey

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The price for the location, made it very easy for a family of 4 to enjoy their short needed stay in perth Rooms are very generous in size, had all the facilities with restaurants and stores near by if needed. Along with a gated park at the end of the street
Aufenthalt von 2 Nächten im März 2024
Antwort von Sarah am 20. März 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

ika

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff and quite
Aufenthalt von 2 Nächten im März 2024
Antwort von Sarah am 20. März 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

2/10 – Ungenügend

Fraser

Aufenthalt von 1 Nacht im März 2024
Antwort von Sarah am 29. Apr. 2024
Thank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

8/10 – Gut

graeme

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Sarah am 20. März 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Kathryn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and helpful staff. Check in time frame very limited ( between 2 and 4 pm only otherwise a fee is incurred). Be very aware of this limitation and plan accordingly.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sarah am 5. März 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

Megan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The space inside the suite was wonderful. Even the corridors outside of the suite was spacious. All the facilities were amazing. A really great place to stay.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sarah am 5. März 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Kathryn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very comfortable and great location and facilities
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sarah am 29. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Suzanne

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always great to stay here, big apartments. Great free secure parking.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sarah am 28. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

JB

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We found our room to be presented well, with good facilities, at an affordable price. I will stay here again.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Sarah am 28. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Ian Norman, Gordon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very conveniently located at the East end of Perth. Great kitchen facilities and bathroom. Super cold air conditioning. Indoor pool area was awesome. Bus stop for the Red Cat free bus service almost at the door or you can easily walk into the CBD.
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Sarah am 28. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

HONG GEOK

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Sarah am 28. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

Antje

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sarah am 28. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Brenda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Problem with bathroom tap was fixed promptly. I have been a regular guest for quite a few years and love having the space in an apartment and the self catering facilities - all for the price of a hotel room anywhere else!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sarah am 23. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Brenton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good stay
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Sarah am 23. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

KIYOSHI

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Sarah am 23. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

Issam

Gut: Sauberkeit
I like the rooms big and nice kitchen and laundry are big and nice balcony .. the only downward is the car park so hard to find a spot that not reserved or taken and reception closes early.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sarah am 16. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.We highly recommend you to contact our After Hours duty manager to get the assistance to find spot when you could not find any empty bay for your vehicle.Due to the number of apartments we manage and to offer low room rates for customers we have to limit our reception opening hours.We apologize for any inconvenience this may caused.

8/10 – Gut

Vinod

Aufenthalt von 20 Nächten im Januar 2024
Antwort von Sarah am 16. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

gail

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good value apartments
Great place easy access to public transport and free bus service to main station and shopping centres. Spacious apartments and good facilities. Nice staff
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Sarah am 16. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

6/10 – Okay

Eva

Gut: Personal & Service
A lot of space, bed good, bedroom / bath and toilet clean.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Sarah am 16. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

Suzanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Big apartments, great that aircon is in all rooms. Good safe, free parking. Love the little convenience store.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Sarah am 16. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Simon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
..
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sarah am 8. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

Andrea D

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Affordable , comfortable and quiet. Staff were friendly and helpful.
Antwort von Sarah am 7. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Gut

David

Gut: Sauberkeit und Zustand der Unterkunft
Good location with easy free bus access to the city. We didn't like the emphasis on punishments if we did something wrong. Felt chastised for nothing. I suppose they have a history of people doing damage.
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Sarah am 7. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.Apologies for any inconvenience you had to face because of security bond. Due to massive amount of damages done by past guests, our property has to follow strict policy for security bond holdings. And we have clearly mentioned in all website that we hold a security bond, through that guests have a clear idea to book or to find an alternative accommodation.

10/10 – Hervorragend

ludita

Mit der Familie gereist
Gut: Sauberkeit
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sarah am 7. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

6/10 – Okay

Rodney

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Good sized apartment with functional facilities. Wasnt very clean, dining chairs were all loose. Floor waste grate was missing in the toilet so had a bucket sitting on top of it bed was nice and comfortable
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Chris

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sarah am 21. März 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

4/10 – Schlecht

Izabella

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Conveniently located. Not very clean and terrible odour. Overall disappointing over the hygiene in the past 2 visits is disappointing
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable stay
Exceded expectations. Very comfortable large apartment with friendly helpful staff. Limitted checking in timeframe was resolved with a phone call. So close to city attractions and the indoor pool was a bonus.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sarah am 7. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Hervorragend

Rosa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sarah am 2. Feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

6/10 – Okay

Jamie

Mit der Familie gereist
Gut: Personal & Service
Property itself fulfilled our family needs. The area out front was noisy from locals and homeless people arguing, something outwith the hotel’s control though. With the cost of living pressures, it would be nice to see the hotel offering 3 night stay specials for nearer $400 rather than the $500 we paid.
Aufenthalt von 3 Nächten im Januar 2024

6/10 – Okay

Jade

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Patking was a bit confusing and the entry to the lifts werent clearly labelled. The bins were overflowing out the back. We liked the space of the room, the mezzanine pool floor, the gym and all the amenities in the room. The balcony area was clean, tidy and the view at night was nice. Our towels were nice, big and fluffy, the pillows, beds and sheets were super comfy. The TV was a bit confusing as we could only access normal tv stations, no netflix or other apps as the tv and remote said. The wifi password did not work for the TV to grant access to log in. Despite our room being upgraded, we didnt like all the mould that was in the shower in the grout, in the vents, around the shower door and in the laundry, the floor drain cap was loose/lifted and the smell of mould was definitely strong. Vacuum cleaner had a massive clump of hair on the head and it wasnt very strong, probably due to replace that vacuum. The hot water in the shower lasted only a couple of minutes and then all our showers were cold. The pool was warmer. Speaking of pool, the shower in the pool area also was not working. Interesting stay, not sure that we would be back though unless all the maintenance and plumbing is fully done (including all cracks and chips on the walls and skirting in the rooms)

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Family stay
The Apartment was a good size, had everything we needed. Was value for money. was surface clean, but needed a deep clean, alot of marks and stains on the walls.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Sarah am 30. Jan. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.We will consider more about deep cleaning.