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Bewertungen von Novotel Perth Murray Street

3.5 out of 5
Novotel Perth Murray Street
388 Murray Street, Perth, WA

Bewertungen

8,6

Hervorragend

173 von insgesamt 314 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
82 von insgesamt 314 Gästebewertungen haben eine Bewertung von 8 - Gut" "
33 von insgesamt 314 Gästebewertungen haben eine Bewertung von 6 - Okay" "
9 von insgesamt 314 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
17 von insgesamt 314 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Zimmer sehr sauber und schön, Pool + Fitnessbereich der Hammer, absolute Kaufempfehlung
Aufenthalt von 2 Nächten im März 2020
Antwort von Elizabeth am 24. März 2020
Hello, Thank you for your positive feedback! We are so happy you enjoyed your stay and we hope that you come back and say Hi in the not too distant future.

10/10 – Hervorragend

Veronica

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always a great stay
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Evan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

DAVID

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff very friendly good location and very clean hotel
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

LEE HUAT

Friendly staffs and more items available in the room.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Buddhipong

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Buddhipong

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location for shopping.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Fiona

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Flying in in the early hours of the morning was a little worries but no issues at all. It was clean, comfortable and convenient. Loved that I could top up water bottle with either still or sparkling water on way in or out.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Amanda

Gut: Personal & Service und Zustand der Unterkunft
Great location, pool, gym and sauna. Daily housekeeping was ok but left the bathroom a little unclean
Aufenthalt von 5 Nächten im März 2024

4/10 – Schlecht

Collette

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Room was extremely dusty, had a dark substance splattered on my door and marks all over the hotel room. I was given an interconnecting room meaning I could hear everything next door. As a single woman this wasn’t ideal knowing someone could open the door across from my bed. Anytime doors were opened it sounded like someone was entering my room. The lobby itself was nice and the hotel is in a central location. Keep in mind this hotel is across the road from a nightclub so you can hear music up till 5am (which was expected).
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Helen

Mit der Familie gereist
Gut: Sauberkeit
We enjoyed our stay at Novotel Perth. However, it was extremely difficult to access other party members at their room because the room key (which operates the lift) would not allow access to other floors only the floor on which we were staying. We did ask for rooms near each other but we're given rooms on different floors and therefore could not help a member of our party who has mobility issues.
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Maryanne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good clean super spacious room
Aufenthalt von 2 Nächten im März 2024

6/10 – Okay

Omer, Rego Park

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Christian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very modern, quiet and excellent rooms with great customer service as well :) Thank you
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Chris

Aufenthalt von 2 Nächten im Februar 2024

6/10 – Okay

Tasha, Oxnard

Aufenthalt von 4 Nächten im Februar 2024

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024

2/10 – Ungenügend

Mathew

Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Ian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy hotel to stay in..
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Teshima

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2024

8/10 – Gut

Caroline

Aufenthalt von 2 Nächten im Februar 2024

2/10 – Ungenügend

Joshua

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I never had a booking for novotel! I never went because i had no booking. I have no idea why you are even sending me this crap. Rate my stay for something i never booked is ridiculous
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Simon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to rac arena was a big bonus
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Beau

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Jeremy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was nice and clean. It was well presented, and the staff were very smart and professional. The rooms were spacious and the views, for that part of the city were above average. King bed was clean and fresh with nice pillows. The small kitchenette provided coffee facilities with minibar and a lockable safe. In the cupboard there was a hairdryer ironing board and iron. The bathroom came with all the usuals, body wash, shampoo, hair conditioner, spare razor kit, shower cap handcream etc. I was a bit disappointed with the air conditioning. The room felt very warm even when said to 19°C, compared to the hotel Gully and main foyer areas. The pool was not that appealing as it was a bit cloudy. The valet parking is a bit costly at $50 when you can get free overnight parking across the road at CPP or $22/day. The old day breakfast price is a bit expensive as well. There is a small coffee shop right next door that offers ham and cheese, croissants, fresh coffee etc for a quarter of the price. Other than that, we thoroughly enjoyed the stay and would certainly go back.

10/10 – Hervorragend

Ingrid

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Impeccable friendly and professional service.Staff went above and beyond. Clean room. Thank you
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Goran

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Novatel on Murray was excellent with respect of being new and close to high end shops. Resturant was flavoursome with ample selection to satisfy the pallet.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Mark

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great city stay
Great location, friendly staff & really clean & well equipped gym
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Nok Yin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I recently stayed at Novotel Perth Murray Street, and I can confidently say it was an excellent experience. The hotel's location was convenient, the rooms were comfortable and well-appointed, and the staff provided exceptional service. I highly recommend this hotel for anyone visiting Perth.
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Charlotte Bror

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lidt småt værelse, men ellers fint. God morgenmadsbuffet med stort blandet udvalg. Der kan være koldt i restauranten.
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Steve

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place and location
Aufenthalt von 13 Nächten im Januar 2024
Antwort von Hotel Manager am 30. Jan. 2024
Dear Steve,Thank you for giving us a 5-star rating. We appreciate your business and look forward to your next stay with us at Novotel Perth Murray Street.Regards,Vinay MandavaHotel Manager

10/10 – Hervorragend

Carly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location if attending events at RAC arena and shopping in town. Close to public transport. Would definitely stay again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 28. Jan. 2024
Dear Carly,Thank you for taking the time to share your feedback. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

10/10 – Hervorragend

Thai Son

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good hotel. We are happy.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Manager am 28. Jan. 2024
Dear Thai Son,Thank you for taking the time to share your feedback. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

6/10 – Okay

Lashawn

Aufenthalt von 6 Nächten im Januar 2024

8/10 – Gut

Carleen, Naples

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location and very clean and presentable.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Manager am 28. Jan. 2024
Dear Carleen,Thank you for sharing your experience. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

2/10 – Ungenügend

Michelle

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
. Unfortunately, my experience fell significantly short of expectations Check-In Experience: On the day of check-in, we encountered a delay of approximately half an hour before the bellman assisted with our luggage. The bellman appeared disengaged during the luggage transfer, offering no assistance or support throughout the process. Check-Out Experience: Despite providing advance notice and requesting luggage assistance during check-out, we were informed of a minimum half-hour wait. Upon the bellman's eventual arrival, he simply left the luggage cart at our room door, leaving us to handle the entire process independently. Overall Service Perception: The hotel did not appear overly busy, and staff members seemed relaxed. However, the lack of proactive service was evident, leaving guests to handle tasks traditionally managed by the hotel.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 28. Jan. 2024
Dear Michelle,We sincerely apologise for the inconvenience you faced during your stay. We regret the delay during check-in and the lack of prompt assistance during check-out. Your observations regarding our service have been noted, and we are actively addressing these issues with our team to improve the overall guest experience. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back with an enhanced level of service.Kind Regards,Vinay MandavaHotel Manager

10/10 – Hervorragend

nick

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

shunzo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 8 Nächten im Januar 2024
Antwort von Hotel Manager am 28. Jan. 2024
Dear Shunzo,Thank you for your 5-star review! We can't wait to see you again at Novotel Perth Murray Street.Kind Regards,Vinay MandavaHotel Manager

6/10 – Okay

Jonathan

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Novotel Perth Hotel was average as a hotel. The room was decent and the area accessible. The pool water is ridiculously warm and was dirty when I was there. The sauna was not easy to find and some staff did not know its location when asked. In respect to the staff, except for a few members, I constantly felt dismissed or put off by their attitude. The bar team was friendly and helpful. Overall, it was an okay stay for a short visit.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Manager am 30. Jan. 2024
Dear Jonathan,Thank you for sharing your recent experience at Novotel Perth Hotel. We're pleased to learn that you found the room decent and the location accessible. The positive interactions with our friendly and helpful bar team are truly appreciated.However, we apologise for any inconvenience you may have experienced during your stay. Your feedback concerning the pool, sauna, and staff knowledge inconsistency will be promptly addressed through additional training and corrective measures. We also regret any perceived dismissive attitude from some staff members and will thoroughly investigate this matter to enhance our service.We value your overall feedback and appreciate your choosing Novotel Perth Hotel. We hope to have the opportunity to welcome you back for an improved and more enjoyable experience.Kind Regards,Vinay MandavaHotel Manager

8/10 – Gut

Kelly

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 30. Jan. 2024
Dear Kelly,Thank you for your rating We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

8/10 – Gut

Michael

Gut: Personal & Service und Komfort des Zimmers
Pleasant but needs some attention
Pretty good stay. Room was very nice and clean and good size. Breakfast was extensive and sufficient but the coffee machines were confusing for almost everyone trying to use them and only option for hot water for tea was to use the coffee machine so gave up waiting. Breakfast seemed understaffed and everything was quite messy and needed more attention and organisation. Pool was ok, but also a bit murky after a day of everyone swimming in it and shame that it is only open during 'daylight'.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Manager am 30. Jan. 2024
Dear Michael,Thank you for taking the time to share your feedback with us. We are thrilled you enjoyed your room and the extensive breakfast. However, we sincerely apologise for the confusion with the coffee machines and any inconvenience caused during breakfast. We assure you that we will address these issues promptly.Furthermore, we have taken note of your feedback about the pool and will work towards improving it for our future guests.Thank you for your valuable review, and we look forward to welcoming you back to Novotel Perth Murray Street soon.Best regards,Vinay MandavaHotel Manager

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location was really good
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Manager am 30. Jan. 2024
Dear Rebecca,Thank you for giving us a 5-star rating. We appreciate your feedback and look forward to your return to Novotel Perth Murray Street.Best regards,Vinay MandavaHotel Manager

10/10 – Hervorragend

Ksenija

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 30. Jan. 2024
Dear Ksenija,Thank you for your 5-star review. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

6/10 – Okay

June

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenience , comfy beds but was definitely surprised not to see a bottle of water in the room on arrival , especially as it was 42o outside, plus no robe to wear as stated in booking. Pool area was full of kids jumping and splashing which wasnt the vibe i wanted
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 30. Jan. 2024
Dear June,Thank you for choosing to stay at Novotel. We appreciate your feedback about your experience and we've taken note of it. We hope to have the pleasure of welcoming you back to Novotel Perth Murray Street in the near future.Kind Regards,Vinay MandavaHotel Manager

8/10 – Gut

Russell

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The place is very central to most of Perth CBD which is great. Had slight problem with plumbing in sink
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Charles

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location especially if you are attending an event at the RAC Areana. 6x elevators in the property provide great efficiency/access to your room and other levels. Buffet breakfast is fantastic! Complimentary still water/sparkling in reception very useful when filling up your drink bottle. Pool area looks nice but not very clean- pool bar was not open over the xmas/new year period so a little disappointed. Downstairs bar overpriced.
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Daniel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Some marks on room's wall. Some persistent smell in room.
Aufenthalt von 9 Nächten im Dezember 2023

8/10 – Gut

Mario

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great stay for 3 nights at the Novotel Perth. Centrally located with easy access to both public transport and cabs, and plenty of dining options only a short distance away. The property itself is well kept, the staff were great and the rooms modern and well appointed. The only issue we had was the TV in our room was very temperamental and would often not work, unfortunately the staff were unable to get this fixed during our stay but it was a minor issue in the end.
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Peta

Aufenthalt von 5 Nächten im Dezember 2023

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent location for a quick visit
Aufenthalt von 1 Nacht im Dezember 2023