4/10 – Schlecht
Nana, Netherlands
1. Aug. 2014
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Where is the hotel?
We'd made a reservation at Villa Lamai, a hotel that doesn't exist anymore. It turned out that now a days the hotel is called Wong Amat house.
So we had problems with finding the hotel.
The taxidriver dropped us of in front of the wrong hotel, luckily it was nearby our hotel.
Then we tried to find Villa Lamai. A friendly local didn't know the name, but tried to help us anyway. We actually stood in front of the wong amat house, but they told us that we were at the wrong adress.
So we procceeded searching for the hotel.
After one hour walking in the burning sun, with 3 suitcases (also uphill) and a couple of phonecalls we found out that we should've been at wong amat house.
The people who owned wong amat house didn't know that we made a reservation at their hotel, the name villa lamai was unfamilliar to them.
Then they made a mistake, the gave us the wrong room. The next day they told us that they'd accidentally given us a more expensive room. They wanted us to pay more or move to a smaller room. They let us have the same room for the same price when we said that we'd go to another hotel.
At least.. The wifi didn't work in our room most of the time.