Außenbereich

Bewertungen von Sonesta ES Suites Parsippany Morris Plains

3 out of 5
Sonesta ES Suites Parsippany Morris Plains
3 Gatehall Drive, Parsippany, NJ

Bewertungen

8,8

Hervorragend

366 von insgesamt 613 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
153 von insgesamt 613 Gästebewertungen haben eine Bewertung von 8 - Gut" "
58 von insgesamt 613 Gästebewertungen haben eine Bewertung von 6 - Okay" "
14 von insgesamt 613 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
22 von insgesamt 613 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Kelvin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was clean .
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Francis Dake (AGM) am 22. Mai 2024
Dear Kelvin, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 – Gut

Paulo

Clean and safe place !
Aufenthalt von 4 Nächten im Mai 2024

4/10 – Schlecht

Tarondha

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Nice rooms
Aufenthalt von 2 Nächten im April 2024
Antwort von Francis Dake (AGM) am 22. Mai 2024
Dear Tarondha,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction score with Sonesta ES Suites Parsippany Morris Plains. If there is any specific concerns you may want to share with us to help us serve you better, please feel free to contact me directly at any time. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 – Hervorragend

Manuel

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Breakfast was not good. No choices in coffee, etc. Should provideore choices.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Francis Dake (AGM) am 20. Mai 2024
Dear Manuel, We are so happy to hear you had a great stay with us. Your comment on breakfast offers is noted and would be shared with the appropriate team. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

6/10 – Okay

diane

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
need to have two people at desk as they do not answer phone pool is a large bathtub
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Francis Dake (AGM) am 22. Mai 2024
Dear Diane,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction score with Sonesta ES Suites Parsippany Morris Plains. If there is any specific concerns you may want to share with us to help us serve you better, please feel free to contact me directly at any time. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

8/10 – Gut

Pat

Very nice
Aufenthalt von 12 Nächten im Mai 2024
Antwort von Francis Dake (AGM) am 22. Mai 2024
Dear Diane,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction score with Sonesta ES Suites Parsippany Morris Plains. If there is any specific concerns you may want to share with us to help us serve you better, please feel free to contact me directly at any time. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 – Hervorragend

Shameeka

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Geschäftlich gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Grest
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Francis Dake (AGM) am 22. Mai 2024
Dear Shameeka, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Mencia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was clean
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Francis Dake (AGM) am 22. Mai 2024
Dear Mencia, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 – Gut

Vanessa

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Francis Dake (AGM) am 14. Mai 2024
Dear Vanessa, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

10/10 – Hervorragend

kamel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly a d quiet
Aufenthalt von 5 Nächten im April 2024
Antwort von Francis Dake (AGM) am 8. Mai 2024
Dear Kamel, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Alfonso

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff. Beautiful and comfortable room. Very clean. Loved the complimentary breakfast.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Francis Dake (AGM) am 7. Mai 2024
Dear Alfonso, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

10/10 – Hervorragend

Lewis

Mit Haustieren gereist, Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was great. They had very nice customer service. The breakfast was well maintained and the food was delicious.
Aufenthalt von 2 Nächten im April 2024
Antwort von Francis Dake (AGM) am 7. Mai 2024
Dear Thomas, We are so happy to hear you had a great stay with us. Your specific comments on the food and staff have been noted and would be shared with the team. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

10/10 – Hervorragend

Alemberhan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im April 2024
Antwort von Francis Dake (AGM) am 7. Mai 2024
Dear Alemberhan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

T

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was our first time here and I must say it was exactly what we were looking for. We wanted a nice calm chill time and that’s what we got. We had fun at the pool, our studio apartment was very clean & amazing for us two. Breakfast was good. This is a hotel I would definitely stay at again😊
Aufenthalt von 2 Nächten im April 2024
Antwort von Francis Dake (AGM) am 7. Mai 2024
Dear T, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Sarah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Francis Dake (AGM) am 7. Mai 2024
Dear Sarah, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

6/10 – Okay

April

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Zustand der Unterkunft
I had a great time at my stay. The only problem was the ants in the room Where insane
Aufenthalt von 2 Nächten im April 2024
Antwort von Francis Dake (AGM) am 7. Mai 2024
Dear April, We are so happy to hear you had a great stay with us. Our sincere apologies for the experience with the ants. Be rest assured that is issue has been tackled head on and being resolved. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

2/10 – Ungenügend

matt

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Francis Dake (AGM) am 7. Mai 2024
Dear Matt,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. If you wouldn't mind, kindly share any concerns you may have to enable us to fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your feedback, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,

4/10 – Schlecht

Kyler

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The hotel we are in is Inconveniently designed and the room we were in had a lot of scuff marks
Aufenthalt von 1 Nacht im April 2024
Antwort von Francis Dake (AGM) am 23. Apr. 2024
Dear Kyler,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. Be rest assured your feedback will be shared with the appropriate team for appropriate actions to be taken to address the issues raised. We appreciate you sharing your concerns as that helps us to improve, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

6/10 – Okay

Valerie

Gut: Personal & Service
Great complimentary breakfast. We were in a room on the first floor but beware, the ceilings are thin, we heard extremely loud stomping sounds at 2:30am. It’s not convenient that you have to go outside to another building to get to the breakfast area. The whirlpool was also closed which we were unaware of until we checked in. Our room had a pullout sofa bed but we were not provided with extra lines for it. When I called down to the front desk (twice) I was told they didn’t have any and that they needed to be washed and dried. We were there 2 nights and we were never provided with the extra linens we needed. Why charge me and provide a room with a pullout if you’re not going to provide the linens?
Aufenthalt von 2 Nächten im April 2024
Antwort von Francis Dake (AGM) am 23. Apr. 2024
Dear Valerie,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. Your experience as shared certainly falls below our standards. Be rest assured your feedback will be shared with the appropriate team for appropriate actions to be taken to address the issues raised. We appreciate you sharing your concerns as that helps us to improve, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

4/10 – Schlecht

Anjen

Aufenthalt von 1 Nacht im April 2024
Antwort von Francis Dake (AGM) am 14. Mai 2024
Dear Anjenon,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Feedback are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. To ensure that I fully understand your experience and how we can better serve you moving forward, would you kindly share with me any specific concerns or issues during your stay at our hotel, please? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 – Hervorragend

Joudie

Aufenthalt von 2 Nächten im April 2024
Antwort von Francis Dake (AGM) am 24. Apr. 2024
Dear Joudie, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Shangqi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Francis Dake (AGM) am 17. Apr. 2024
Dear Shangqi, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Sunshine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love it!!!
Aufenthalt von 2 Nächten im April 2024
Antwort von Francis Dake (AGM) am 17. Apr. 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Suncerray

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Francis Dake (AGM) am 17. Apr. 2024
Dear Suncerray, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Edward, Bronx

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Francis Dake (AGM) am 17. Apr. 2024
Dear Edward, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 – Gut

Helaine Josefina

Aufenthalt von 1 Nacht im April 2024
Antwort von Francis Dake (AGM) am 7. Mai 2024
Dear Helaine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 – Gut

Ricardo

Aufenthalt von 9 Nächten im März 2024
Antwort von Francis Dake (AGM) am 17. Apr. 2024
Dear Ricardo, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 – Gut

Ricardo

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great experience
Aufenthalt von 10 Nächten im März 2024
Antwort von Francis Dake (AGM) am 17. Apr. 2024
Dear Ricardo, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

kiara

Aufenthalt von 1 Nacht im März 2024
Antwort von Francis Dake (AGM) am 24. Apr. 2024
Dear Kiara, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 – Gut

Alexander

Aufenthalt von 1 Nacht im März 2024
Antwort von Francis Dake (AGM) am 24. Apr. 2024
Dear Alexander, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Sunshine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My forth stay here 😁 My go to hotel!!! LOVE IT!! Never disappoints.
Aufenthalt von 1 Nacht im März 2024
Antwort von Francis Dake (AGM) am 21. März 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

6/10 – Okay

Arbaaz

Mit dem Partner gereist
.
Aufenthalt von 1 Nacht im März 2024
Antwort von Francis Dake (Assistant General Manager) am 13. März 2024
Dear Arbaaz,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your feedback is important to us, as it provides us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction score with Sonesta ES Suites Parsippany Morris Plains. If there is anything you would like to share further, I would be glad to know thatWe appreciate your feedback, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 – Hervorragend

Sunshine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable and quiet!!!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Francis Dake (Assistant General Manager) am 13. März 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Sunshine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love it!!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Francis Dake (Assistant General Manager) am 13. März 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 – Gut

Bleidis

Aufenthalt von 1 Nacht im März 2024
Antwort von Francis Dake (AGM) am 27. März 2024
Dear Bleidis, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Alfonso

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the breakfast buffet.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Francis Dake (Assistant General Manager) am 13. März 2024
Dear Alfonso, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Dana

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
This place is amazing!!! Most definitely will be booking another stay here. So comfortable omg!!!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Francis Dake (Assistant General Manager) am 13. März 2024
Dear Dana, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Lewis

Mit Haustieren gereist, Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When we arrived we were greeted by a friendly person who checked us in and provided with a toy, biscuits and a mat for our dog, which we have never had before and we have traveled all over the US and Canada. The rooms were clean and the breakfast was delicious. We will be staying there again. Thank you.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Francis Dake (Assistant General Manager) am 16. Feb. 2024
Dear Lewis, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Alemberhan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean room
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Francis Dake (Assistant General Manager) am 16. Feb. 2024
Dear Alemberhan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Kelly

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Francis Dake (AGM) am 21. März 2024
Dear Kelly, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

6/10 – Okay

Phillisteen

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Yea NO
Looks can be deceiving we walked in saying aawww & how nice our suite was just to notice roaches in the kitchen a couple hrs later .
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Francis Dake (Assistant General Manager) am 16. Feb. 2024
Dear Phillisteen,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Your specific comment regarding pest has been noted and will certainly be shared with the appropriate department and staff to avert any such inconveniences in the future. Once again, thank you for choosing our property for your lodging needs during your stay in our area. Please feel free to contact me directly if there is anything I can be of help with when you plan to visit our area next.Sincerely,Francis Dake

10/10 – Hervorragend

Donald

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Francis Dake (Assistant General Manager) am 16. Feb. 2024
Dear Donald, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Tiffany

Geschäftlich gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our room was great. No complaints.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Francis Dake (Assistant General Manager) am 16. Feb. 2024
Dear Tiffany, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Bernadette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the apartment like feel and the breakfast is yummy!
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Francis Dake (Assistant General Manager) am 16. Feb. 2024
Dear Bernadette, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Leonel, HEREDIA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ubicacion de la propiedad, atencion del personal,parqueo, desayuno incluido , wifi
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Francis Dake (Assistant General Manager) am 16. Feb. 2024
Dear Leonel, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Mario

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed in the 2 bedroom queen suite. Very clean and convenient just like a home should be. I didn’t use the kitchen to cook but I did like the fact that it was a full kitchen and fridge to feel like I’m not just in a hotel. Tv in each bedroom and also in the living room and each room had its own private bathroom with showers. I would definitely stay here again!
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Francis Dake (Assistant General Manager) am 16. Feb. 2024
Dear Mario, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

jhonnatan joss

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love it
Aufenthalt von 12 Nächten im Dezember 2023
Antwort von Francis Dake (Assistant General Manager) am 16. Feb. 2024
Dear Jhonnatan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 – Gut

Alejandro

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Buen Hotel para largas estancias
Es muy cómodo el hotel para estar muchos días, ya que cuenta con todo lo necesario, de forma básica y ofrece desayuno y abundante. Además, las habitaciones cuentan con cocineta y refrigerador
Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Francis Dake (Assistant General Manager) am 16. Feb. 2024
Dear Alejandro, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 – Hervorragend

Theodis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the front desk they were very patient and helpful
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Francis Dake (Assistant General Manager) am 16. Feb. 2024
Dear Theodis, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 – Gut

Jose

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
One thing.
The only thing that I noticed was the smell on the carpet; that's why I didn't give it 5 stars.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Francis Dake (AGM) am 4. Jan. 2024
Dear Jose,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Your specific comment on the odor from carpet has been noted and will certainly be shared with the appropriate department and staff to help improve our services for your best comfort in the future. Once again, thank you for choosing our property for your lodging needs during your stay in our area. Please feel free to contact me directly if there is anything I can be of help with when you plan to visit our area next.Sincerely,Francis Dake