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Bewertungen von The Lodge at the Mountain Village by ASRL

3 out of 5
The Lodge at the Mountain Village by ASRL
1415 Lowell Ave, Park City, UT

Bewertungen

7,2

Gut

230 von insgesamt 851 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
257 von insgesamt 851 Gästebewertungen haben eine Bewertung von 8 - Gut" "
174 von insgesamt 851 Gästebewertungen haben eine Bewertung von 6 - Okay" "
104 von insgesamt 851 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
86 von insgesamt 851 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,4/10

Personal & Service

7,0/10

Ausstattung

6,8/10

Zustand der Unterkunft

6,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 3 Nächten im Januar 2019
Antwort von Gary Gregg, Director of Park City Opertions, ASRL am 17. Jan. 2019
Thank you for sharing your review score with us. I hope you enjoyed your stay and time in Park City. We hope we get the opportunity to see you again.

6/10 – Okay

Frank, good old Germany!

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Just perfect for skiing!
I had a wonderful short break. The Lodge at the Mountain Village is located directly at the ski slope. Just perfect! The ski resort is good for beginner and experts. The lodge is very beautiful but unfortunately my room was near the bus stop and thus noisy early in the morning and until the bus service stopped in the evening. However, the room was very cozy and fully equipped. There was also a very nice balcony.

6/10 – Okay

EB

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Superlage zum Spitzenpreis
Lage ist direkt beim Skigebiet Empfang ist freundlich und zuvorkommend. Nettes, sauberes Appartement mit zwei Schlafräumen (zwei Stockwerke) und zwei Bädern mit Wanne und WC, einem separaten WC sowie einer kleinen Küche. Heizung über Warmluft war zugig und viel öfter aus. Gaskamin funktionierte nicht. Küche ist amerikanischer Standard, aber gut ausgerüstet, Preis auch bei schlechtem Wechselkurs unangemessen hoch. Lihgebühren für Skier und Tagespässe für europäische Verhältnisse extrem teuer

6/10 – Okay

EB

Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Appartement am Skigebiet zum Spitzenpreis
Lage direkt am Skigebiet Empfang freundlich Nettes Appartement, etwas abgewohnt, zwei Schlafzimmer mit Bad und WC auf zwei Ebenen, sowie kleine Küche und separates WC. Küche amerikanischer Standard, Notwendiges vorhanden. Warmluftheizung fiel mehrere Male aus und liess sich nicht regulieren, Gaskamin funktionierte nicht, WLAN je nach Tageszeit Preis extrem hoch,auch durch Wechselkurs verursacht, wie auch Preise für Ski und Tageskarten unangemessen hoch. Skigebiet und Pistenpflege sehr gut

6/10 – Okay

Pedro

Gut: Sauberkeit und Zustand der Unterkunft
The place is old, no renovations, there is no front desk so everything has to be done over the phone. Still, it is ok.
Aufenthalt von 5 Nächten im März 2024
Antwort von Management am 11. Apr. 2024
Thank you for the review and comments Pedro. We appreciate it.

10/10 – Hervorragend

Tamara, Dallas

Gut: Sauberkeit
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Management am 7. März 2024
Thank you for the kind review Tamara. We appreciate it!

10/10 – Hervorragend

Stacey

Gut: Zustand der Unterkunft
property was conveniently located close to shops and dining
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Management am 22. Feb. 2024
Thank you for the great review Stacey! We are glad you enjoyed your stay.

8/10 – Gut

Theodore

Mit einer Gruppe gereist
Gut: Sauberkeit
The unit was perfectly clean. Access was great and the heat and hot water were great! There is only one closet and one above the counter kitchen cabinet. Very few pots and 6 sets of dishes.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Management am 1. Feb. 2024
Thank you for the review and comments Theodore. We appreciate it!

10/10 – Hervorragend

Weishuang

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Management am 22. Jan. 2024
Thank you so much for the great review! We are happy you enjoyed your stay.

10/10 – Hervorragend

Mercedes

Gut: Sauberkeit
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Management am 4. Jan. 2024
Thank you so much for the kind review Mercedes! We hope to see you back again soon.

4/10 – Schlecht

JOANNA

Mit der Familie gereist
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Management am 28. Dez. 2023
Thank you for the review Joanna. We always appreciate feedback and would welcome any comments elaborating on the issues you had during your stay. If you'd like to discuss, please reach out to our Guest Services line. Thanks!

8/10 – Gut

charlie

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Management am 23. Dez. 2023
Thank you for the review Charlie! We appreciate it.

10/10 – Hervorragend

Jennifer

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
As first time visitors this place was VERY accommodating. I chose this place due to the fact that there was no snow in the east & we had a friend who has never skied... However, it was WAY too overpriced for a group of non-avid skiers & certainly not all the lifts were operating. The shuttle from the airport was $140--ONE WAY! ---literally feel raped with the cost of lift tickets, food at certain restaurants were ridiculous- Pizza & Noodle on main street- $30 for tortellini & Alfredo- NO MEAT, Go to fresh market & make a full meal for your family at that price ...But just like Disney, the place was packed & people payed-(roll eyes of ridiculousness).. The accommodations we stayed at were great & had all the amenities we needed. There is a Fresh Market within walking distance but I would recommend the bus or car service if you have an abundant bags of groceries. Bus service is free to many locations.We had a really nice time but I will never return when I can get lift tickets in PA & NY for over half the price...
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Management am 24. Dez. 2023
Thank you for the review and comments Jennifer. We are glad you enjoyed your stay at The Lodge!

4/10 – Schlecht

Dave

Verbesserungswürdig: Zustand der Unterkunft
Antwort von Management am 22. Feb. 2024
Thank you for the review Dave. We always appreciate any feedback we can get.

2/10 – Ungenügend

Inho, South Jordan

Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 28. Dez. 2023
Thank you for the review Inho. You are more than welcome to give our Guest Services line a call to discuss any issues you had.

2/10 – Ungenügend

Michael

Mit der Familie gereist
There is no human at check-in. You enter your name in a kiosk and an envelope comes out. We were dispensed the wrong key. Much smaller unit than we reserved with not enough beds. No one on site to help. We corrected it for the next night but were exhausted from travel and slept on couch.
Aufenthalt von 2 Nächten im November 2023
Antwort von Management am 6. Nov. 2023
Thank you for the review and comments Michael. We apologize again for the issues you had. We will use this as a learning experience and do better in the future. Hopefully the compensation we gave you help to make up for your frustrations.

2/10 – Ungenügend

David

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Management am 24. Dez. 2023
Thank you for the review David. We are always happy for the opportunity to better serve our guests. We appreciate the feedback.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
The check in process is very confusing. The rooms are nice and updated but we had to request a room change since there was such a stong smell of mold. The pool was closed which was very disappointing. Other than that our stay was nice.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management am 28. Okt. 2023
Thank you for the review and comments. We will use them to improve the guest experience moving forward.

2/10 – Ungenügend

Jaxon

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management am 28. Okt. 2023
Thank you for the review Jaxon. Any additional information would be helpful, so that we may work to improve our guest experience.

2/10 – Ungenügend

Jesse

Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 28. Okt. 2023
Thank you for the review Jesse. Any additional information would be helpful, so that we may work to improve our guest experience.

10/10 – Hervorragend

Bernadette

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Management am 8. Sept. 2023
Thank you for the great review Bernadette! We are happy you enjoyed your stay.

10/10 – Hervorragend

Brooke

Aufenthalt von 1 Nacht im August 2023
Antwort von Management am 14. Aug. 2023
Thank you for the great review Brooke. We are happy you enjoyed your stay and hope to see you back soon.

8/10 – Gut

Rodney

Mit der Familie gereist
Gut: Sauberkeit
Summer one night stay at The Lodge
The check-in process was well explained in the email communication sent after booking. We stayed in building B which was okay however the view out of the window was a parking lot and not the mountains, like we had a choice. The room was very clean and the furnishings were comfortable. As this is a ski hotel and mainly used in the winter, our stay was in the summer and they supplied an in-room A/C unit which was quite noisy. The television was a perfect size and awesome picture quality however I was unable to figure out how to watch local channels and the guide left in the room was useless. Although the video and information literature about obtaining a WiFi password was provided, no WiFi password was given. I had to call the number and the person who answered had a very strong foreign accent which didn't help in writing down the password. She did suggest to text me the password which was a great idea. No hotel keys given. Room door and access from the garage or into building B required either a nine or six numbered code provided. It helped me to take a picture of this information on my phone. Another note, the scenic beauty was amazing but this is a mainly a winter resort. All most all restaurants in the resort didn't open until 10 or 11 for breakfast. If you're an early riser, you need to drive into town for a cup of coffee or meal. With so many options in Park City, we won't be staying here again.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Management am 14. Juli 2023
Thanks for the review Rodney. We appreciate the feedback.

6/10 – Okay

Melissa

Aufenthalt von 4 Nächten im Juni 2023
Antwort von Management am 18. Juli 2023
Thank you for the review Melissa. We always appreciate feedback.

10/10 – Hervorragend

Aaron

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Management am 19. Juni 2023
Thank you for the great review Aaron! We really appreciate it and are glad you had a good experience.

2/10 – Ungenügend

Matthias Michael

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
My unit was B152 (in the B building). The wall treatments were peeling the the unit was dark. The bed mattress was thin and not comfortable. The floor was old and had splinters. The fireplace was malfunctioning and too loud to operate. Management did not respond to service questions or reviews. Definitely would not stay here again.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Management am 11. Juni 2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

10/10 – Hervorragend

Diana, Kingston

Aufenthalt von 3 Nächten im Januar 2023
Antwort von Management am 11. Juni 2023
Thank you for the kind review. We hope to see you back soon!

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit
Disappointing
Disappointing. The property has a great location (at the base of the mountain), but for the price charged the cleanliness of the unit and conditions of the kitchen appliances and bathroom were very disappointing. For instance (among other issues), we found an open pack of chocolate from another guest in one of the shelves and both the fridge and the shower made a disturbing noise. When we got there, front desk did not find our reservation and did not put any extra effort to find it. Instead, we had to prove we had booked it to get any help. Parking is free, but I got a 50 bucks ticket between returning the parking permit to the front desk and getting back to my car to travel back home (it took me less than 15 minutes to do it). Front desk and management said (quote) “it was not their problem” because “they do not manage the parking lot”. There should be at least a fifteen minutes tolerance…
Aufenthalt von 5 Nächten im Dezember 2022
Antwort von Management am 11. Juni 2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

6/10 – Okay

Benjamen

Gut: Komfort des Zimmers
Not again.
Holes in the carpet. Long black hairs in the shower and on the shower walls. Toilet does not flush well. Outdated furniture and fixtures. Customer service was good but they need to change some internal processes to eliminate me having to call 4 times. They were nice when I called but I shouldn’t have had to call.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Management am 11. Juni 2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

8/10 – Gut

Sing

Gut: Sauberkeit
We only stayed one night. But my husband noticed there were bugs inside our room. The bathroom toilet has very little water pressure, but i guess the place we got was older and still under construction.
Aufenthalt von 1 Nacht im September 2022

6/10 – Okay

Matt

Mit der Familie gereist
Easy and convenient, but older. Not built with ac or functional windows. The place had a makeshift and very loud in-room ac unit that woke us several times. And it was still hot even when outside temps were in the low 60s.
Aufenthalt von 1 Nacht im August 2022
Antwort von Julia C. am 18. Aug. 2022
Thank you for your detailed feedback on you recent stay. Sorry to hear about the challenges you had with the AC, we will address the issues immediately with our maintenance department. We are glad though that the place was easy and convenient for you. Thank for staying with us and we hope to see you again in the near future.

8/10 – Gut

Gina

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The condo was very spacious and unique architectural windows. That being said, there were no blinds or coverings for the many windows. Each morning, the sunlight woke everyone up way too early. Any kind of window coverings would of been helpful.
Aufenthalt von 3 Nächten im Juli 2022
Antwort von Julia C. am 8. Aug. 2022
Thank you so much for your review, we are delighted to hear that you found our accommodations spacious and unique. We will be sure to share your comments regarding windows with the unit owners. Thank you for staying with us and we hope to welcome you back in the near future.

8/10 – Gut

Carlos E

Aufenthalt von 5 Nächten im März 2022

10/10 – Hervorragend

helen, new york

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very convenient location, clean, spacious. Just one small suggestion-the dishwasher need an update. Overall very good experience.
Aufenthalt von 5 Nächten im März 2022

2/10 – Ungenügend

Maxim

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Old Looks different than the website Only Good thing is clean and good parking
Aufenthalt von 6 Nächten im Februar 2022

6/10 – Okay

James

Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Location to the ski lifts was great. Waste trucks making a racket each morning at 6am was not so great. Furnishings were in poor condition. For the overnight/stay rate this property it did not provide comparable comfort.
Aufenthalt von 3 Nächten im Februar 2022

2/10 – Ungenügend

Chris

Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Awful experience on many levels
Awful experience. From parking the car, checking in, room quality to WiFi, it was just terrible - and I travel extensively. Great location, but I would not recommend to anyone.
Hotel charges $400 if parking pass not returned. This is how easy it is to find.
Aufenthalt von 1 Nacht im Januar 2022

6/10 – Okay

Brieanna, Panama City

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Can’t get any closer to the lifts! But I had someone knock on my door at 11PM looking for a dog and I had housekeeping enter my room at 9AM when I was in the bathroom.
Aufenthalt von 1 Nacht im Januar 2022

2/10 – Ungenügend

Arturo

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Confusing check-in process. Unclear directions regarding parking pass. No garbage collection. Murphy bed is uncomfortable. Only redeeming quality is the amazing ski/in out.
Aufenthalt von 5 Nächten im Dezember 2021

4/10 – Schlecht

brett

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Lots of noisy deliveries at 5 o’clock AM. Plumbing Problems Maintainance needed on Fossetts and slow drains. People who do not stay there drive their Vehicle in the garage get dressed for skiing then a designated driver takes the car out the garage. Causing lots of congestion.
Aufenthalt von 2 Nächten im Dezember 2021

8/10 – Gut

Kathy

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
The Lodge at Mountain Village
Room 147 was very spacious and the hide-a-bed was surprisingly comfortable. Very clean and nicely updated. Large kitchen and bathrooms. Front desk hours were pretty unreliable. Our last day there (a Friday) the front desk was closed all day.
Aufenthalt von 1 Nacht im Dezember 2021

6/10 – Okay

Allyn

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit
Hard to find place to Check in and Check out
It was hard to find a place to check in and parking. Also I had hard time finding a place to return parking permit
Aufenthalt von 1 Nacht im November 2021

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
the room was a little dated and the bed was not very comfortable it’s a very confusing property as well. we checked in after hours and it took a while to find the correct parking area and then our room.
Aufenthalt von 2 Nächten im November 2021

10/10 – Hervorragend

Kylee

Aufenthalt von 1 Nacht im November 2021

6/10 – Okay

Tiffany

Aufenthalt von 1 Nacht im November 2021

2/10 – Ungenügend

Mike

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
The photos I reviewed when I booked the room and what I actually got where two different things
Aufenthalt von 1 Nacht im Oktober 2021

2/10 – Ungenügend

Jeffery

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
THE PROPERTY IS VERY WELL MAINTAINED. WE MADE OUR STAYCATION IN THE FALL SO THE SCENERY WAS GREAT. THE CHECK IN PROCESS WAS NOT FUN AT ALL. WE STAYED IN A COMPLETELY DIFFERENT BUILDING THEN WE CHECKED IN AT AND FINDING THE ENTRANCE TO THE OTHER BUILDING WAS A CHALLENGE.
Aufenthalt von 2 Nächten im Oktober 2021

4/10 – Schlecht

Riley

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2021

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit
Okay-ish Overall
Older property with confusing check-in, parking and map. Our unit was remodeled nicely and very clean/comfy, but the entire property still had an "old" feeling. Water pressure and pipes were loud, patio was small, hallways to condo were not remodeled. Great location for summer fin in Park City, however.
Aufenthalt von 1 Nacht im August 2021

10/10 – Hervorragend

Brett

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2021
Antwort von Julia C. am 23. Aug. 2021
We are delighted to see your positive feedback for The Lodge. Thank you for staying with us and we appreciate your feedback. Come back soon for another awesome experience.