4/10 – Schlecht
Chris S., Petaluma
18. Aug. 2025
Gut: Sauberkeit
Not as described in the listing
The Marais is wonderful (our 2nd time staying in the area) and this year we paid quite a bit more to have AC this year. We arrived and the AC wasn’t working. We figured it was a low power mode even though there was an icon lit up on both units. At 4:30am the next morning we were awoken with a loud alarm from one of the units. Multiple calls and emails were not returned until 11am. They sent one of their “agents” to fix it and he stated it needed to be looked at by a professional and he also mentioned it had the week prior but the fix was to shut off all the breakers in the unit which did not work. Multiple trips by their agent and the owner insisting it was fixed happened over the course of our 6 night stay during an intense heat wave. We never had AC and the owner offered a 300 euro discount for the entire trip which was not even close to the extra we paid compared to previous units without AC. The unit is very sparse (not even salt or pepper in the kitchen), lights didn’t work and the supplies were extremely limited. The location is wonderful but I would not rent this unit or from this company again.
Chris S.
Aufenthalt von 6 Nächten im Juni 2025