Unsafe. Dangerous. Burglarized while we slept. The owners neglected to change the keypad lock code from the previous tenant. The police told us this home invasion was probably an ‘inside job’ since the criminals entered the front door, using the 'secret' keypad code. We took several extra precautions to secure ourselves, closing all blinds, locking all windows, leaving all the lights on overnight, even checked the ATM-like keypad for a scanner, but the thieves were undeterred. We locked the only lock they had on the door and left the lights on in the main area as it didn’t feel like the safest area.
Fortunately, we were not physically harmed and our rental car was not stolen (they did steal the keys to it). Be very careful when renting homes, especially this one with inadequate security, where strangers were loitering around the property and where the owners were not only negligent re: our family’s safety, they were uncaring, unreasonable and unresponsive to our repeated requests to reconcile the thousands of dollars of personal possessions that were stolen from us. They won't even refund our money for our stay.
The combination of inadequate security and inadequate concern for our family's well being make this home one to avoid, especially since the burglars are still at-large according to the police. The legal and criminal investigations are ongoing related to the crime at this residence. We hope this review will help VRBO and others take action to help protect other unsuspecting victims. We are grateful be alive to share our nightmare experience.