2/10 – Ungenügend
Rana, Fremont
Geschäftlich gereist
12. Mai 2024
Verbesserungswürdig: Personal & Service und Ausstattung
On May 7th, I had a deeply troubling experience at the Indian Wells Resort Hotel. Arriving around 7 pm, I was informed by the front desk that the king bed room I had booked and prepaid for was unavailable, offering me only a small double bed instead. When I requested to speak to a manager, David Weinberg approached me with rudeness, confirming that no room was available for me despite my booking.
Upon questioning what could be done to rectify the situation, Mr. Weinberg suggested that my reservation could simply be canceled, allowing me to find accommodations elsewhere. His demeanor turned threatening when I probed further, culminating in him making derogatory remarks, explicitly calling me a "f***** Mexican," and threatening to call the sheriff to have me removed for trespassing.
Feeling cornered and without other lodging options, I had to swallow my pride and accept the double bed room he reluctantly offered back after initially canceling my reservation. Throughout this exchange, Mr. Weinberg warned that any further complaints from me would result in losing even this inadequate accommodation.
This incident left me humiliated and distressed, forcing me to remain in an unwelcoming environment due to a lack of alternatives. It was only after two days that I gathered the courage to report this unacceptable treatment. This experience at Indian Wells Resort Hotel was not only disappointing but deeply offensive.
Rana
Aufenthalt von 3 Nächten im Mai 2024