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Bewertungen von DoubleTree by Hilton Kansas City - Overland Park

4 out of 5
DoubleTree by Hilton Kansas City - Overland Park
10100 College Blvd, Overland Park, KS

Bewertungen

8,0

Sehr gut

388 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
317 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
166 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
94 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
39 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,6/10

Personal & Service

7,8/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Amanda

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We got a room with a soaking wet floor and had to change rooms and all they did was give me a Starbucks certificate for one free drink lol. It’s also just out in the middle of nowhere.
Aufenthalt von 2 Nächten im März 2024
Antwort von Derek am 24. Mai 2024
Thanks for the feedback, Amanda. I'm sorry to hear about your room and that more wasn't done to make it up to you. I appreciate the information that will help us continue to improve our guest experience.

10/10 – Hervorragend

Rifet

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Derek am 17. Mai 2024
Thanks for the review, Rifet! We will hopefully see you again soon!

6/10 – Okay

Sabahudin

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Caleb am 17. Mai 2024
Thanks for taking the time to leave a review, we appreciate you!

8/10 – Gut

Valorie

Aufenthalt von 1 Nacht im April 2024
Antwort von Derek am 24. Mai 2024
Hi Valorie! Thanks for the feedback! I'm glad you enjoyed your stay with us at the DoubleTree Kansas City!

10/10 – Hervorragend

Ella

Very clean and everyone was amazing.
Aufenthalt von 1 Nacht im April 2024
Antwort von Derek am 29. Apr. 2024
Thanks for the review Ella! I'm glad you enjoyed your stay and our staff's service!

6/10 – Okay

Justin

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Derek am 29. Apr. 2024
Hi Justin, thanks for taking the time to leave a review!

8/10 – Gut

William

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Elevator service is a problem. Slow and some units not operational. Unruly children using them adds to problem. Hotel was booked and bar closed early while full of customers. Had to park in loading zone because there was no spaces available…
Aufenthalt von 3 Nächten im April 2024
Antwort von Caleb am 17. Apr. 2024
Hey William, thanks for taking the time to leave a review and share your feedback with us!

10/10 – Hervorragend

Tonya

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super location, friendly staff, very clean and safe.
Aufenthalt von 2 Nächten im März 2024
Antwort von Caleb am 11. Apr. 2024
Thanks for the review, Tonya, it was our pleasure to have you!

10/10 – Hervorragend

Andy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Caleb am 27. März 2024
Thanks for staying with us and thanks for the review Andy!

8/10 – Gut

Neri

Aufenthalt von 2 Nächten im März 2024
Antwort von Derek am 14. Apr. 2024
Thanks for the review, Neri! We will hopefully see you again the next time you're in the area!

10/10 – Hervorragend

Brian

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
The stay was great. It was clean and convenient.
Aufenthalt von 1 Nacht im März 2024
Antwort von Derek am 3. März 2024
Thanks for the feedback, Brian!

8/10 – Gut

Matthew

I was satisfied with hotel.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Derek am 21. Feb. 2024
Thanks for the feedback, Matthew! We hope to see you again soon!

10/10 – Hervorragend

Nicole

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Derek am 11. Feb. 2024
Hello Nicole! Thanks for the 10/10 review! We're glad you enjoyed your stay with us!

10/10 – Hervorragend

Kaymen

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Derek am 20. Jan. 2024
Hi Kaymen! I'm glad your time with us went well! Come back soon for more DoubleTree cookies!

2/10 – Ungenügend

Fausto

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Derek am 20. Jan. 2024
I'm sorry to hear you did not enjoy your stay, Fausto. We strive to provide an excellent stay for each one of our guests. If you'd like to discuss your stay in further detail please feel free to reach out!

6/10 – Okay

Steven

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Sub par facility
Service was pretty good but not impressed with the facility. The lobby doors were broken all weekend and had to be left open. With the negative temps that left the lobby and 1st floor freezing cold. Also only two elevators available for a 15 plus floor building made it difficult. The coffee maker in the room was dusty and so were the cups provided so we got coffee elsewhere. the tv also had reception problems so I had to watch the game on my phone. This was not the type of facility I’d expect for a $360.00 bill for two nights.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Derek am 16. Jan. 2024
Hi Steven, I'm sorry to hear about your stay with us and we are so sorry we didn’t meet your expectations. Please reach out to us if you would like to discuss the issues you had while staying with us in more depth. Thank you for taking the time to leave us a review.

2/10 – Ungenügend

Jose G

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Derek am 20. Jan. 2024
Hello Jose, I'm sorry to hear your stay didn't go well. We hope you consider giving us another opportunity to provide you with an excellent stay in the future.

2/10 – Ungenügend

Kimberly

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front doors don't open you have to slide the automatic doors open and close to enter. No working elevators, main elevators are down so they had guest use the service elevators which both broke while we were there, my child is now terrified of elevators as we were stuck inside for a few mins as it wouldn't go up and the doors wouldn't open back up. Had to take stairs up to the 10th floor which let out outside and it was -7° out. Room was tiny. Pool was extremely steamed up and you could not see 1 ft in front of yourself. Extremely unsafe hotel. No staff to be found to help with anything. I saw some family's walk out to go stay somewhere else. Hotel was not heated in the hallways or lobby.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Derek am 20. Jan. 2024
Hello Kimberly, We're sorry to hear that you had a poor experience at our hotel. We appreciate you taking the time to provide detailed feedback. It will be passed on to management for review. Please contact us directly if you'd like to discuss any further.

6/10 – Okay

Casey

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
nye visit
We always do a stay-cation for new years eve with our kids and another family. The man that checked us in was extremely nice and helpful, gave us 4 yummy cookies and some complimentary water (the waters in the room are $3) and started our stay off great! The hotel elevators are being worked on so we had to use the service elevators which was fine but felt a little sketchy. The rooms are standard and clean. The pool was very cold but the kids had fun. The hot tub was luke warm at best with no jets or temp control. There was a sauna we used to warm up a bit but it did not get very warm and the dial was broken. We thought about trying the restaurant but it had fine dining prices and not a soul in the restaurant on new years eve or morning... we ended up not trying it. The hotel was very cold throughout- condensation coming through the windows in our room. The starbucks downstairs was a plus and delicious! Overall, I would probably not repeat a stay here until some updates and repairs were completed but it was just fine for a one night stay!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Derek am 10. Jan. 2024
Hi Casey! We appreciate the detailed feedback! Our elevator repairs will be done shortly and I hope you consider coming back when that happens. I'll also make sure to pass along your feedback regarding the pool area. Thanks again!

8/10 – Gut

Sarah

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Derek am 10. Jan. 2024
Hi Sarah! Thanks for leaving us a review! We hope you enjoyed your time with us (and the cookies)!

4/10 – Schlecht

Aaron

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Derek - Front Office Manager am 10. Jan. 2024
Hi Aaron, I'm sorry to hear your stay didn't go too well. Please feel free to reach out if you'd like to discuss your stay in further detail.

10/10 – Hervorragend

Sharron

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Derek am 4. Jan. 2024
Thanks for the review! Come back soon for another DoubleTree cookie! We appreciate you staying with us!

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Derek am 29. Dez. 2023
Hello John! We appreciate the review and we're glad you enjoyed your stay with us! Happy Holidays!

8/10 – Gut

Anna

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Derek am 29. Dez. 2023
Thanks for the feedback Anna! We will hopefully see you again soon for another DoubleTree Cookie!

8/10 – Gut

Kalynn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The staff was very nice and easy to work with, hotel was under construction and didn’t know that when booking but wasn’t a huge issue. Great hotel, stayed two years in a row now and will definitely come back again.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Derek am 29. Dez. 2023
Hi Kalynn, thank you for taking the time to provide us feedback. We're glad you will be back to see us! The elevator construction/renovations will be improving very soon! Happy New Year!

8/10 – Gut

Sharaeh

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Valuable review at no extra charge 😉
Positives: proximity to my work, Starbucks coffee, rapid response by hotel engineering, size of the exercise room Needs improvement: I had to pay extra for a room away from elevators—I’ve never had to do pay extra to be away from elevators, bathroom wasn’t all that clean, it’s nice that the hotel has service elevators as backup, but the area in and out of the elevators needs a facelift—for the employees and for hotel guests, IF Hilton cares about the experience.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Derek am 29. Dez. 2023
Thanks for taking the time to leave us with feedback, Sharaeh! Our corner king rooms are bigger upgraded rooms which do come with a fee. In the future we would be happy to accommodate a room away from the elevators for no extra charge. I'm glad your interactions with the staff were positive. We'll hopefully see you again soon!

10/10 – Hervorragend

Meg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Doubletree standards maintained. Excellent bedding, Crabtree & Evelyn bath products. Warm, delicious cookies upon arrival!
Aufenthalt von 1 Nacht im November 2023
Antwort von Derek am 22. Nov. 2023
Hi Meg! Thanks for the 5/5 review! We're so glad you enjoyed your stay with us and our delicious cookies! We will hopefully be seeing you again soon!

4/10 – Schlecht

Emily

Aufenthalt von 1 Nacht im November 2023
Antwort von Derek am 21. Nov. 2023
Hi Emily, I'm sorry to hear your stay with us wasn't excellent. Please feel free to reach out to the front desk manager to discuss your stay further. Thank you.

10/10 – Hervorragend

Gary, Round Rock

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im September 2023
Antwort von Derek am 7. Nov. 2023
Hi Gary, Thanks for the feedback! I'm glad you enjoyed your time at the DoubleTree Kansas City!

8/10 – Gut

Maggie

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Derek am 17. Nov. 2023
Hi Maggie! Thanks for leaving a review for your stay with us! I'm glad everything went well and we will hopefully see you again soon! Happy Holidays from the DoubleTree team!

4/10 – Schlecht

Tara

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Derek am 12. Okt. 2023
Hi Tara, I'm sorry to hear you didn't enjoy your stay. Please feel free to contact management if you'd like to discuss the issues you experienced in further detail.

6/10 – Okay

Cassandra

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Derek am 12. Okt. 2023
Hi Cassandra, thanks for the review!

10/10 – Hervorragend

Maria

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Derek am 2. Okt. 2023
Hi Maria, we appreciate the 10/10 review. I'm so glad you enjoyed your stay at the DoubleTree Overland Park!

8/10 – Gut

Stephen

Aufenthalt von 2 Nächten im September 2023
Antwort von Derek am 2. Okt. 2023
Thanks for the feedback, Stephen! We will hopefully be seeing you again soon!

4/10 – Schlecht

Patricia

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointed
The hotel said “newly” updated but definitely still under construction. We had to use work/staff elevators in a dingy, dirty hallway. The one elevator for the entire building was time consuming and crowded Also the room was clean but the bed was very uncomfortable
Aufenthalt von 1 Nacht im September 2023
Antwort von Derek am 8. Okt. 2023
Hi Patricia, I'm sorry to hear you didn't enjoy your stay with us. Please feel free to contact management and we'd be happy to discuss your stay further.

10/10 – Hervorragend

Diane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Derek am 26. Sept. 2023
Hi Diane! Thanks for the 10/10 review! I'm glad to hear you enjoyed your stay. Hopefully we'll see you again real soon!

8/10 – Gut

Emilie

Aufenthalt von 1 Nacht im September 2023
Antwort von Derek am 19. Okt. 2023
Hi Emilie! We appreciate the review! Come back and see us again soon!

10/10 – Hervorragend

Walter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Derek am 11. Sept. 2023
Hi Walter, Thank you so much for the feedback! We appreciate you staying with us and look forward to seeing you again!

10/10 – Hervorragend

RICHARD, NEWTON

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im September 2023
Antwort von Derek am 6. Sept. 2023
Thanks for the feedback, Richard! Come back and see us again soon for a warm cookie!

10/10 – Hervorragend

Barbara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von Derek am 6. Sept. 2023
Hi Barbara, thanks for taking the time to leave feedback! We appreciate it and I'm glad you enjoyed your stay with us!

8/10 – Gut

Ashley

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Derek am 26. Aug. 2023
Hi Ashley! Thanks for the feedback! We hope you stay with us again soon!

10/10 – Hervorragend

Ashley

Aufenthalt von 1 Nacht im August 2023
Antwort von Derek am 20. Sept. 2023
Hi Ashely! Thank you so much for the 5/5 review! We're glad to hear you enjoyed your stay!

6/10 – Okay

Jennifer

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
D
Aufenthalt von 2 Nächten im August 2023
Antwort von Derek am 27. Aug. 2023
Thank you for the feedback, Jennifer!

4/10 – Schlecht

Carrie

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von Derek am 19. Aug. 2023
Hi Carrie, I'm sorry to hear you didn't have a good experience. Please consider giving us another opportunity the next time you're in KC so we can provide you with an excellent time! Thank you for your review.

10/10 – Hervorragend

Rachel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von Derek am 13. Aug. 2023
Hi Rachel! Thanks for the feedback and 5/5 review! We hope you come back and see us again soon!

10/10 – Hervorragend

SUZANNE, Wellington

Aufenthalt von 1 Nacht im August 2023
Antwort von Derek am 6. Sept. 2023
Hi Suzanna, thank you so much for your feedback! We appreciate the 5/5 review!

10/10 – Hervorragend

YASAMEEN

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Derek am 9. Aug. 2023
Thanks for the 10/10 review, Yasameen! We hope you come back for a warm cookie soon!

10/10 – Hervorragend

Lauren

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Derek am 11. Juli 2023
Hi Lauren! Thanks for the 10/10 review! I'm glad to hear you enjoyed your stay with us!

2/10 – Ungenügend

Cary

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
property said "our system is down and you cant check in". Staff was not accommodating until we mentioned we stay frequently at rhis property. Sad, as we have never had issue.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Derek am 11. Juli 2023
Hi Cary, I apologize for the system issues we were experiencing while you attempted to check-in. We did have our system back online by Noon that day, so hopefully you were not forced to wait too long for your room. We hope you consider giving us another opportunity in the future to provide you with an excellent stay!

10/10 – Hervorragend

Kathy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Derek am 26. Juni 2023
Hi Kathy! We appreciate the feedback and are glad to hear you enjoyed your stay! Come back for a warm DoubleTree cookie soon!