Honest Review of Loews Royal Pacific Resort (June 30–July 2)
We stayed at Loews Royal Pacific from June 30 to July 2, expecting a seamless experience at a premier Universal resort—but unfortunately, it turned into a bit of a chaotic stay.
Check-in was anything but smooth. Around 7 a.m., while upgrading and checking in, the hotel’s systems went down. We couldn’t receive our room keys, which also act as Unlimited Express Passes—a major perk of staying here. After waiting 30 minutes with no solution, we were told to handwrite our names on paper passes. This caused confusion and pushback in several express lines throughout the day.
I received an email midday saying the systems were back up and our room keys were ready. I figured this was just a small glitch and was relieved it had been resolved—until we returned later that evening. After a full day of waiting in park lines, we were met with another long lobby lineup. Once at the counter, we were told the printer was down again (while other counters seemed to be operating). When I politely asked to speak to a manager, the front desk agent seemed visibly annoyed. Thankfully, the manager who came out was helpful and got us our keys and passes—though unfortunately, the barcodes were still unreadable, which led to continued issues at the parks.
To top things off, our room had a toilet that didn’t flush properly for two days despite a service call.
While I do appreciate the efforts of the manager and staff who tried to make the be
