Unit was very clean and very well stocked with towels, etc. We did bring our own soap, toilet paper and trash bags, but that was noted in website. The only issue I had was with communication with agent. When e-mailing, no replies are sent over the weekend. No one answers phone calls, however, e-mails sent during the weekday working hours were answered promptly. Only issue we had was hot tub only having one speed for the jets, hot tub temp would not go above 96 degrees, but that really was fine, it did stay hot. Wi-Fi kept going in and out, had to re-boot the router a few times, but we weren't there to be online! Only 2 TV's in unit, I thought I would miss having a TV in my bedroom, but I really didn't. Mattress aren't brand new Temperpedic - mine was a little too soft, but it wasn't uncomfortable. Location to Disney is GREAT, Universal is a little farther, but a straight shot. Publix is very close, 7-11 on the corner. I was a little apprehensive about the neighborhood our first night, people were hanging around outside playing music and being loud, but by 10:00 pm it all settled down, and during the week there weren't too many people there at all. The few folks that we did see were out walking their dogs and waved as we went by. It is a nice unit, very well spread out for larger groups - the hand held showers in the upstairs bathrooms were very nice, would have loved to have one in the downstairs bathroom. The water pressure was GREAT!! I would ABSOLUTELY rent again.