All the staff don’t understand English very good so communication is terrible.
The hotel is all HYPE, once you get past the nice looking main area the rest of the hotel is average as everyone else.
Breakfast is terrible, no matter what time you go there it’s a gong show that’s very busy with people like savages over free food. (Stayed at hotel 10 days & used it a few times & had to go out for breakfast afterwards)
Our tv didn’t work from day one & after 3 days of asking about it was finally replaced.
Advertised every 3 days for room cleaning and linens/towels/etc, ya right try 5 days & always not enough.
4 people in one room & only 3 towels,1 face/hand towel for everyone, always asking for more & not getting nothing like we asked for..
While we were there elevator was broken many times so it sucks if you’re on upper floor.
The small lake in the back has alligators & snakes that can come onto the property anytime & not safe for kids. (We seen a 3-4 ft long black snake going across the parking lot going through the kids play area & I was told by staff to stay away from it because it’s poisonous….
Over 15 years going to Florida & staying at over 30 hotels this is in my top 5 worst….