First time at this property and we loved it. From the moment we check-in to the moment we left, staff was welcoming, always greeting us with a smile. The front desk lady who assisted us at check-in, I believe her name is Lala; was awesome! She was very professional and friendly and made us feel welcome. Thank Lala for your wonderful customer service. Hope management know and appreciate your work. Regarding the hotel, it is right across from Universal studios. The beds and pillows were very confortable and the room was clean. Breakfast is included but wich scrambled eggs were made of "real" eggs. Pastries and coffee were great though. Breakfast staff was also awesome. Very friendly, and keeping the area clean and orderly. Would we stay here again? Absolutely!! Tgsnk you all for a great stay. Please keep it up