6/10 – Okay
Elizabeth B.
13. Aug. 2025
The unit was clean and looked as pictured, but it was not renter ready when we arrived for our stay. The unit was hot and stuffy, the refrigerator was struggling to cool items, and the pool looked like it was under filled or leaking. After hours of the AC running and the temperature in the unit increasing we messaged customer service and were advised to give it time. By bedtime we were one degree shy of being in range of calling for emergency repair services. The first evening of our stay was miserable. The unit has no fans for air circulation, and we were concerned that the groceries we purchased for the trip were going to spoil. A service ticket was put in and maintenance arrived the next morning. The outside unit needed servicing and the refrigerator was in need of a specific replacement part that we had to wait for the owners to approve the purchase of prior to the repair being made. Ultimately, the repair part purchase was approved and repairs were complete by 7 pm. Again, not how we anticipated beginning our vacation. Once everything was repaired and operation, we enjoyed our stay. The location is great for those visiting the parks and close to Publix. Check in / Check out was easy. Complex amenities are as described.
Elizabeth B.
Aufenthalt von 7 Nächten im Juli 2025