Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
1263 von insgesamt 1973 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
1.263
454 von insgesamt 1973 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
454
132 von insgesamt 1973 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
132
64 von insgesamt 1973 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
64
60 von insgesamt 1973 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
60
9,4/10
Sauberkeit
9,2/10
Personal & Service
9,0/10
Ausstattung
9,0/10
Zustand der Unterkunft
9,0/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Sandra
Mit dem Partner gereist
23. Apr. 2024
Gut: Ausstattung
The room was very nice😁
Sandra
Aufenthalt von 3 Nächten im April 2024
Antwort von Cypress Pointe Front Desk Team am 24. Apr. 2024
Thank you so much for choosing to stay with us at Cypress Pointe! We hope to welcome you back soon!
10/10 – Hervorragend
Wolfgang
Mit der Familie gereist
10. Mai 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wunderbar!
Alles war sauber die Wohnung gross und freundlich eingerichtet.
Alles was man braucht wahr da.
Wolfgang
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Cypress Pointe Resort am 10. Mai 2022
Thank you for the feedback! We're happy you enjoyed your stay with us!
10/10 – Hervorragend
Diana Iris
Mit dem Partner gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything
Diana Iris
Aufenthalt von 11 Nächten im Mai 2024
Antwort von Cypress Pointe Front Desk Team am 28. Mai 2024
Thank you for choosing to stay with us at Cypress Pointe! We are glad you enjoyed everything and hope we get to welcome you back soon!
6/10 – Okay
Roberto
Mit dem Partner gereist
27. Mai 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The water in the jacuzzi never heated up nor did the water in the sink, the room was never cleaned.
Roberto
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Cypress Pointe Front Desk am 28. Mai 2024
Thank you for taking the time to leave your review on your recent stay at Cypress Pointe Resort. After reviewing your reservation, we could not find any record of you reporting it to the Front Desk. We would have been happy to help you in any way we could have. Please in the future if you have any issue do not hesitate to contact the front desk. We look forward to welcoming you back again soon.
4/10 – Schlecht
Alejandra
26. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Alejandra
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Cypress Pointe Front Desk am 28. Mai 2024
Thank you for your time leaving Cypress Pointe a 2 of 5 Review. We apologize that we appear to have failed you in some way during your stay. If you care to elaborate on your experience so that we could make it right.
8/10 – Gut
Timothy john
26. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Electrical problems with lights at night forcing early closure at pool.. minor glitch I guess. Fixed soon?
Timothy john
Aufenthalt von 3 Nächten im Mai 2024
Antwort von FD Team am 27. Mai 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. A resort is defined by the quality of service it provides to their guests. At Cypress Pointe Resort, we work very hard to offer the highest level of service our guests have come to expect. We apologize for the early pool closure; we hope we will be able to fix it soon and be able to provide full service to you and your family.
10/10 – Hervorragend
Stacey
26. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stacey
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Cypress Pointe Front Desk Team am 28. Mai 2024
Thank you for choosing to stay with us at Cypress Pointe! We are glad you enjoyed everything and hope we get to welcome you back soon!
10/10 – Hervorragend
LaQueenta
Mit der Familie gereist
26. Mai 2024
I loved the room suite both rooms were very nice and relaxing. My favorite part of the room was the bed, the spa tub was a little dirty but the walk in shower was nice
The location was in a great spot surround by a lot of food and stores in walking distance.
The parking at night time once everyone was back in their rooms were horrible i had to park near a curve it was no parking spots available no where
LaQueenta
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Cypress Pointe Front Desk Team am 26. Mai 2024
Thank you so much for choosing to stay with us at Cypress Pointe. We are glad you enjoyed the accommodations as well as the location of our property! We do apologize about the parking situation as whenever observing holidays, parking does become a little hectic due to the high occupancy. Thank you so much for being understanding and you are always welcome to stop by the front desk to be provided assistance. We are always welcome to offer a ride from whichever parking space is selected! We hope we are able to welcome back soon!
10/10 – Hervorragend
Alyson
Mit der Familie und kleinen Kindern gereist
26. Mai 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
This is the first time I’ve stayed somewhere and you could text any and all needs and they were all met in a timely fashion… we needed a few more large towel for the room, I sent a text and they brought me a full bag full of all the size towels. Needed ice on 3 different occasions and I couldn’t find a machine. Text the desk and they delivered ice within minutes. Even text early while on the way back from Disney and asked for it in 10 mins. They showed up as we were walking in the door. I would be happy to stay again anytime and tell everyone else to as well.
Alyson
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Cypress Pointe Front Desk Team am 26. Mai 2024
Thank you so much for choosing to stay with us at Cypress Pointe. We are so glad you enjoyed everything, and you felt your needs are always met. We prioritize our guests needs so we can insure you have everything you need to enjoy your stay! We cannot wait to welcome you back!
10/10 – Hervorragend
Ioana
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
24. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Above and beyond we are coming back again I will recomend it for couples or family with kids big groups etc .
Ioana
Aufenthalt von 5 Nächten im Mai 2024
Antwort von FD Team am 24. Mai 2024
Thank you for your feedback, we greatly appreciate it. We are very happy to hear you have enjoyed your stay with us. We look forward to hosting you again soon.
8/10 – Gut
Joan
Mit dem Partner gereist
23. Mai 2024
Gut: Personal & Service und Zustand der Unterkunft
We love this resort. Furnishings are at the stage where they need updating but fine otherwise.,our garbage disposal blocked a couple of times and the service to repair it was brilliant.
Joan
Aufenthalt von 11 Nächten im Mai 2024
Antwort von FD Team am 23. Mai 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are doing multimillion project remodeling at our resort and soon all our rooms will be updating with a new look. We are looking forward to your next visit with us and as always, please contact us with any special requests you might have and based on our availability we will make every effort to accommodate them. We look forward to welcome you back soon. Have a great day!
6/10 – Okay
ANGEL SERAFIN, Cypress
Mit dem Partner gereist
23. Mai 2024
Gut: Ausstattung und Zustand der Unterkunft
During our stay we never got our room clean nor got clean towels 😞. Staff was friendly but our room was forgotten.
ANGEL SERAFIN
Aufenthalt von 3 Nächten im Mai 2024
Antwort von FD Team am 23. Mai 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We truly appreciate you taking the time to provide us with your feedback regarding your stay, as it is primarily through the constructive criticism of our guests that we improve our service to the level of quality they deserve and upon which our reputation is based. On behalf of all of us here at Cypress Pointe Resort, please accept our apologies for the inconveniences you experienced during your recent stay. We continually strive to provide excellent service in all areas, and when we fail to meet the high standards expected by our guests, we share in their disappointment. It would be inappropriate for us to excuse, in any way, the lack of service you received due to the limited housekeeping services reserved for those that are staying with us 8 nights or more. Otherwise, guest do not receive any cleaning services during their stay. Any additional supplies that need to be replaced or replenished are delivered to the suite upon the guest request. I have addressed your issues with our team, and the appropriate actions have and will occur. I would, however, like to assure you that your experience is not the standard of our resort, and that every effort is being made to rectify any shortcoming which may exist. Please feel free to contact me directly if you would like discuss your stay further or if I may be of assistance in the future. Have a great day.
10/10 – Hervorragend
Brandi Lyn, HALIFAX
Mit der Familie gereist
23. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved staying at this resort. The condo was MASSIVE and the pools were incredible. Loved that it was walking distance to convenience stores, dollar general, and food choices. Would absolutely stay here again. Staff was wonderful.
Brandi Lyn
Aufenthalt von 5 Nächten im März 2024
Antwort von FD Team am 23. Mai 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. I'm happy to read that you had a great experience at our resort and thank you for your kind feedback about the staff. We look forward to welcome you back. Have a great day!
10/10 – Hervorragend
Annette
22. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Annette
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Angel M. am 23. Mai 2024
Thank you for your feedback we greatly appreciate it. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again soon.
10/10 – Hervorragend
Latavia
22. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Latavia
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Angel M. am 23. Mai 2024
Thank you for your feedback, we greatly appreciate it. We are pleased to hear that you enjoyed your stay with us. We look forward to hosting you again soon.
10/10 – Hervorragend
Elizabeth
Mit dem Partner gereist
22. Mai 2024
Gut: Ausstattung
Amazing, spotless clean, staff are amazing
Elizabeth
Aufenthalt von 14 Nächten im Mai 2024
10/10 – Hervorragend
Elizabeth
Mit dem Partner gereist
22. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are amazing
Elizabeth
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Amnon - Guest Services Manager am 22. Mai 2024
Thank you for taking the time to provide us with your positive feedback regarding our team! We are pleased that you enjoyed your stay and look forward to welcome you back!
10/10 – Hervorragend
Esteban
20. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Esteban
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Cypress Pointe Front Desk am 22. Mai 2024
Thank you for your 5 of 5 response to the survey on your recent stay at Cypress Pointe. We appreciate your time and look forward to welcoming you back again soon.
10/10 – Hervorragend
Brandon
Mit dem Partner gereist
20. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will definitely come back. Great staff
Brandon
Aufenthalt von 3 Nächten im März 2024
Antwort von Bryan- Asst. front office manager am 21. Mai 2024
Thank you so much for your kind words! It’s an honor to be of service and nothing makes us happier than to hear how our Team Members made your stay so enjoyable, as they are truly the ones who make our resort so special! We will definitely make a point to celebrate your comments with them. We appreciate your resounding recommendation, and we look forward to making your next stay with us even better! Have a great Day!
10/10 – Hervorragend
Ashley
20. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I thought the staff was exceptional and the rooms were good. I could hear noise from the hallway after the quiet hours. I wish that the pool had stayed open later than dusk.
Ashley
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bryan- Asst. front office manager am 21. Mai 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. I'm happy to read that you had a great experience at our resort and thank you for your kind feedback about the staff. We look forward to welcoming you back. Have a great day!
10/10 – Hervorragend
Taina, Cape Coral
Mit der Familie gereist
20. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved everything
Taina
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bryan- Asst. front office manager am 21. Mai 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!
8/10 – Gut
HARRY
Mit dem Partner gereist
20. Mai 2024
Gut: Ausstattung
Enjoyed our 3 night stay. Close to attractions. Clean hotel, staff very friendly. The only thing I did not care for was having the bathtub in the middle of the room. No privacy and you lose a lot of space
HARRY
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Bryan- Asst. front office manager am 21. Mai 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our bathtub in your unit wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.
10/10 – Hervorragend
Carrie
20. Mai 2024
Gut: Sauberkeit
Carrie
Aufenthalt von 4 Nächten im Mai 2024
Antwort von FD Team am 21. Mai 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.
10/10 – Hervorragend
Philip Thomas
19. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Philip Thomas
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Bryan- Asst. front office manager am 20. Mai 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!
10/10 – Hervorragend
Renee
19. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Renee
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bryan- Asst. front office manager am 21. Mai 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!
10/10 – Hervorragend
Esteban
Mit dem Partner gereist
19. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Esteban
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Bryan- Asst. front office manager am 20. Mai 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!
6/10 – Okay
Jennifer
Mit dem Partner gereist
19. Mai 2024
Gut: Personal & Service
Toilet running all day and night. Walls are paper thin, sounded like neighbors were in the room with us, especially bad at midnight when trying to sleep. Pool very dirty and freezing.
Rooms good size and food was good.
Jennifer
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bryan- Asst. front office manager am 20. Mai 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. I sincerely apologize for the issues you encountered while staying with us, I do hope you enjoyed yourself and would come back and visit us soon. Have a great day!
10/10 – Hervorragend
Anthony D
Mit dem Partner gereist
19. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I was offered a free Caribbean course and a 7 night free stay once I got to this hotel to attend a tour of their new resort.
Anthony D
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bryan- Asst. front office manager am 20. Mai 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!
10/10 – Hervorragend
Joan
Mit dem Partner gereist
19. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great but needs the apartments upgrading. Great staff, lovely gardens, gets busy at weekends due to weekenders
Plenty to do. Need a car to get around or use Uber. Plenty of shops around you can get what you need. Transport to parks available.
Joan
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Angel M. am 19. Mai 2024
Thank you for your feedback, we value it greatly! We are happy to hear you enjoyed your stay and we look forward to hosting you again soon.
10/10 – Hervorragend
Tiffani
17. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tiffani
Aufenthalt von 3 Nächten im Mai 2024
Antwort von FD Team am 18. Mai 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.
10/10 – Hervorragend
Victoria
Mit der Familie und kleinen Kindern gereist
17. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
V
Victoria
Aufenthalt von 4 Nächten im April 2024
Antwort von Bryan- Asst. front office manager am 20. Mai 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!
4/10 – Schlecht
Denise
17. Mai 2024
This resort doesn’t offer a shuttle as described & there was no hot tub.
Denise
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Angel M. am 19. Mai 2024
Thank you for your feedback, it is appreciated. We see you were not completely satisfied with your stay. In regards to the complimentary shuttle, It goes to four different park in the morning with multiple times as well as returns from four parks at different times. The shuttle times are determined by the third party who provides the shuttle service not by the resort. We would like to know how we could have made your stay better.
10/10 – Hervorragend
Brian
Mit der Familie gereist
15. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay.
Brian
Aufenthalt von 14 Nächten im April 2024
Antwort von RG am 15. Mai 2024
Thanks for staying with us. We appreciate your feedback!
8/10 – Gut
Patricia
Mit dem Partner gereist
14. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would have liked a comfy chair to sit in while watching TV before bed time. Other than that the resort had lots of activities to enjoy.
Patricia
Aufenthalt von 2 Nächten im Mai 2024
Antwort von RG am 15. Mai 2024
Thanks for staying with us. We appreciate your feedback!
8/10 – Gut
Shaula
14. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Shaula
Aufenthalt von 3 Nächten im Mai 2024
Antwort von RG am 15. Mai 2024
Thanks for staying with us. We appreciate your feedback!
10/10 – Hervorragend
Holly
Geschäftlich gereist
13. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice!
Holly
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Cypress Pointe Front Desk Team am 13. Mai 2024
Thank you so much for choosing to stay with us at Cypress Pointe! We are so glad to hear you enjoyed your stay with us and we hope to welcome you back soon!
10/10 – Hervorragend
Kairon
12. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Kairon
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Cypress Pointe Front Desk Team am 13. Mai 2024
Thank you so much for choosing to stay with us at Cypress Pointe! We are so glad to hear you enjoyed your stay with us and we hope to welcome you back soon!
10/10 – Hervorragend
Julia, Center Point
Mit der Familie gereist
12. Mai 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Traveling with a child, a first concern for me is always safety, and I definitely felt safe at this resort. Five stars in cleanliness, size of suite, pool, did, and things to do. Winner!
Julia
Aufenthalt von 3 Nächten im Mai 2024
Antwort von RG am 12. Mai 2024
Thanks for staying with us. We appreciate your feedback!
10/10 – Hervorragend
Joan
Mit dem Partner gereist
11. Mai 2024
Gut: Sauberkeit und Personal & Service
Very good!
Condos are looking a bit tired and will hope they are updated staff and everything is amazing!
Joan
Aufenthalt von 10 Nächten im April 2024
Antwort von FD Team am 11. Mai 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.
10/10 – Hervorragend
Alexander
Geschäftlich gereist
10. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was very clean and there was always grounds keeps tidying up outside. All the staff were very nice and always said hi as they passed by.
Only negative is the outlets in the room are worn out and would not work to charge my phone. The charging block would just fall out of the plug. Was able to use the GFI on the counter beside microwave but not very accessible when in bed.
Alexander
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Cypress Pointe Front Desk am 10. Mai 2024
Thank you for your 5 of 5 review on your recent stay with us at Cypress Pointe Resort. We appreciate your feedback and look forward to welcoming you back again soon.
10/10 – Hervorragend
Victor, Castle Rock
9. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved everything about my stay
Victor
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Cypress Pointe Front Desk am 9. Mai 2024
Thank you so much for choosing to stay with us at Cypress Pointe! We are glad you loved everything about your stay, and we hope you come back so we may continue making good memories!
8/10 – Gut
michael
Mit der Familie und kleinen Kindern gereist
8. Mai 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Decent “off property” option, friendly staff. The outside is kept up nicely it the rooms could use updating - furniture, power outlets, bath fixtures, etc…
michael
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Angel M. am 9. Mai 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to hosting you again soon.
8/10 – Gut
michael
8. Mai 2024
Gut: Sauberkeit und Personal & Service
michael
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Angel M. am 9. Mai 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. Please let us know anyway we could have made your stay better. We look forward to hosting you again soon.
10/10 – Hervorragend
Yazmine
6. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Yazmine
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bryan- Asst. front office manager am 8. Mai 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!
10/10 – Hervorragend
Jacqueline
6. Mai 2024
Gut: Personal & Service und Zustand der Unterkunft
Pool should open until later
Jacqueline
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Bryan- Asst. front office manager am 8. Mai 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!
2/10 – Ungenügend
Ana
Geschäftlich gereist, Mit der Familie gereist
5. Mai 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
super bad service
Ana
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Amnon - Guest Services Manager am 6. Mai 2024
Hello Ana, we are sorry that your stay did not go as expected. By being a vacation ownership property we do things a little different than normal hotels. Even though we do not service the unit on a daily basis, our team is always willing to assist and provide you with any and all amenities you require by simply requesting for them. We welcome the opportunity to have you stay with us in the future for a more enjoyable stay.
10/10 – Hervorragend
CLAUDIO
Mit der Familie gereist
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable rooms, very near Lake Buena Vista, and good prize, they belong now to Hilton.
CLAUDIO
Aufenthalt von 2 Nächten im Mai 2024
Antwort von RG am 6. Mai 2024
Thanks for staying with us. We appreciate your feedback!
8/10 – Gut
Tyrone
Mit dem Partner gereist
4. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pros- super friendly staff. Great location. Great activities for adults and children.
Tyrone
Aufenthalt von 6 Nächten im April 2024
Antwort von RG am 5. Mai 2024
Thanks for staying with us. We appreciate your feedback!
6/10 – Okay
Derek
Mit dem Partner gereist
4. Mai 2024
Gut: Personal & Service und Zustand der Unterkunft
There is a distinction between Cypress Pointe and Cypress Pointe Grand Villas. We booked C P and were disappointed. We checked out of CP after one night and rebooked in CPGV. CP was poor but CPGV was fine.Be sure to book the correct one.
Derek
Aufenthalt von 7 Nächten im April 2024
Antwort von Cypress Pointe Front Desk am 4. Mai 2024
Hello, Thank you for leaving your 3 of 5 review. We are sorry that you were unhappy here at Cypress Pointe. I did find that you were unhappy with the room type that you rented, because you were expecting a different type of room and location. Cypress Pointe does not have 1-bedroom units with Kitchens as Grande Villa does. We only have the open floor Studio or 2 Bedrooms. We did offer you a room move, an upgrade to a larger fully equipped 2 Bedroom which you did not want and then we offered to let you check out with refund of remaining nights. Besides that, Grande Villas and Cypress Pointe are very similar resorts as they were at one point 2 parts of the same resort, which is why all guests at either Resort have access to the amenities on both properties. We are happy that you were able to make a reservation to stay at Grand Villas where we see you did choose to stay in a 2 Bedroom as opposed to the 1 bedroom. We hope that in the future we are able to welcome you back to stay in one of our 2 Bedroom units at Cypress Pointe.
6/10 – Okay
KOJI
2. Mai 2024
Gut: Personal & Service
KOJI
Aufenthalt von 2 Nächten im April 2024
Antwort von Cypress Pointe Front Desk am 4. Mai 2024
Thank you for your 3 of 5 review on your recent stay at Cypress Pointe Resort. We would love to hear how we could have offered you better experience. We hope to welcome you back again soon.