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Bewertungen von Best Western Orlando East Inn & Suites

2.5 out of 5
Best Western Orlando East Inn & Suites
8750 E Colonial Dr, Orlando, FL

Bewertungen

6,8
245 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
261 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
198 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
149 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
147 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

8,0/10

Personal & Service

6,4/10

Ausstattung

6,6/10

Zustand der Unterkunft

6,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Leah

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir hatten anfangs ein schlecht riechendes Zimmer, was aber auf Nachfrage sofort getauscht wurde. Das Personal ist sehr freundlich und die Zimmer trotz lauter Ungebung relativ gut gedämmt. Zimmer, Pool und Umgebung sind alle sauber und man fühlt sich wohl.
Aufenthalt von 1 Nacht im März 2023
Antwort von General Manager am 25. März 2023
Dear Leah,Thanks for joining us at Best Western Orlando East Inn & Suites. We're delighted you enjoyed our amenities, including a sparkling pool. While we're sorry you encountered an odor in your initial room, it was our pleasure to quickly reassign you to other accommodations. On behalf of our friendly team, we hope to serve you again soon!

10/10 – Hervorragend

Leah

Aufenthalt von 1 Nacht im März 2023
Antwort von GM am 11. Mai 2023
Thank You for Staying with Best Western, Orlando East FL.

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im November 2019
Antwort von melissa am 9. Nov. 2019
Thank you for staying with us we value our guests feedback we hope to see you again we are under renovations and a new management.

6/10 – Okay

Kai

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
für eine Nacht OK, aber vorne sehr laut
Die Zimmer entsprechen dem Standart, der Preis ist günstig gewesen. Leider sind die Zimmer sehr hellhörig und wir hatten sehr laute Nachbarn (wofür das Hotel nix kann). Zusätzlich war das Zimmer aner zum Highway nach vorne an der Rezeption gelegen, das geht vom Lärmpegel eigentlich gar nicht. War zum Glück nur für eine Nacht... Der Frühstücksraum istwie häufig zu klein, das Angebot aber OK.
Aufenthalt von 1 Nacht im Juni 2019
Antwort von k am 17. Juli 2019
Thank you for your feedback we apologize for the inconveniences

4/10 – Schlecht

Angela

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The staff had excellent service. The conditions of the place are very deteriorated, cigarette butts everywhere, everything was out of service. Breakfast without any option, very bad, it would be better not to offer it. Very high price for such low quality. The photos on the website should be updated. Positive, it is very well located. and access to parking.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Tpatel am 15. Mai 2024
To Guest,We are so sorry you could not enjoy your stay at our property. Our staff work very hard to keep the hotel clean. We serve a Hot Breakfast that contains Eggs, Meat, Pastries, Waffles, Breads, Bagels, Biscuits, Gravy, Juices, Coffee, Teas, Etc But we are sorry you did not enjoy that as well. For an older property we are trying our best to make sure all our guests are happy with their stay. We have been making updates and have not yet updated our photos. We are sorry we have lost your business and wish you the next property you stay at is to your liking.

6/10 – Okay

Lisa, Tampa

Gut: Sauberkeit und Personal & Service
Rooms were just fine, other than tattered curtain liners. Clean and everything worked. Very noisy and near the highway. Would not stay again. Staff was friendly but check in was super slow.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Tpatel am 15. Mai 2024
To Guest, Thank You for staying with us. We are sorry you did not enjoy your stay. We are trying our best to make sure each of our guest enjoy their stay. We hope your next hotel is to your liking. Tpatel

10/10 – Hervorragend

Corby

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Breakfast was really good, staff very kind and accommodating.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Tpatel am 14. Mai 2024
To Guest, We are so Happy to know you enjoyed the stay and the breakfast! We shall await your next stay with us.Thank You

6/10 – Okay

Robert

Mit dem Partner gereist
Gut: Personal & Service
There is no elevator to the second story units. For younger guests this may not present a problem, but for older guests with luggage it is a definite problem. When I complained, I was not offered a 1st floor unit or any help in getting my luggage up. Also, my reservation was for two days (confirmed), but they only had me for one. This was resolved after some time waiting.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Tpatel am 8. Mai 2024
To GuestWe are sorry you could not enjoy the stay. We hope you give us another chance , it was a busy weekend and first floor might have not being available.

6/10 – Okay

luis

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Felt the staff was rushing you out the door at check in… for almost $200 a night this was not the greatest.. the rooms were ok but the bathroom was old and musky. The was a dead roach in the bathroom. There was no sheet or blankets for the pullout couch. For the price of this hotel should have been way better.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Tpatel am 8. Mai 2024
To GuestThank you for staying with us. We are sorry you did not enjoy the stay! We hope you give us another chance in the future as we are working hard to improve our guest experiences.

10/10 – Hervorragend

james

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Needed a good sleep while kids played in pool n success!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Tpatel am 2. Mai 2024
To GuestThank You for choosing to stay with us. We are so glad you got rest! We will be waiting for your next stay with us!

2/10 – Ungenügend

katiana

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The property is not clean . The room are dirty and the walls , bathroom etc are dirty too .
Aufenthalt von 2 Nächten im März 2024
Antwort von Tpatel am 16. Apr. 2024
To GuestWe Thank You for staying with us. We are sorry you did not enjoy your stay. We have a very hard working staff and we are sorry it was not to your par.

6/10 – Okay

Davide

Good For one night
Aufenthalt von 1 Nacht im April 2024
Antwort von Tpatel am 15. Apr. 2024
Thank You for choosing to stay with us!

10/10 – Hervorragend

Francisco

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best place to stay likes always.
Aufenthalt von 3 Nächten im März 2024
Antwort von Tpatel am 30. März 2024
To Guest,Thank You for staying with us and we are glad you enjoy our hotel! See you soon!

10/10 – Hervorragend

Semer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Tpatel am 30. März 2024
To Guest,Thank You for choosing to stay with us. We are glad you enjoyed your stay. We are trying to make sure all our guests are happy and we appreciate the feedback we get so we can improve better and better! See you again!

6/10 – Okay

RICHARD

Mit dem Partner gereist
Bathroom had mold and the shower curtain Room smelled moldy as well Breakfast was fine
Aufenthalt von 1 Nacht im März 2024
Antwort von Tpatel am 30. März 2024
To Guest,Thank You for staying with us. We work very hard to make sure all our guests are happy and we are sorry for the inconvenience you had. We hope you give us another chance in the near future.

4/10 – Schlecht

Reynel

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Too expensive and nasty and dirty
Aufenthalt von 1 Nacht im März 2024
Antwort von Tpatel am 20. März 2024
To GuestThank You for staying with us. We are sorry you did not enjoy your stay.

8/10 – Gut

Beatriz

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von Tpatel am 20. März 2024
Thank You for staying with us and your review! We look forward for you to stay with us next time!

10/10 – Hervorragend

Dorka

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Área bastante accesible, limpia y amplia habitación. El agua tenía un olor poco agradable. No tuvimos oportunidad de llegar al desayuno. En general bastante bueno.
Aufenthalt von 1 Nacht im März 2024
Antwort von BW Front Desk am 11. März 2024
Hello,We are glad to know things were great with your stay and you enjoyed your stay. We like to hear positive things to keep us working hard. We hope you will choose us again for your next stay.BW Front Desk Team

8/10 – Gut

Glenn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Tpatel am 28. Feb. 2024
To GuestWe Thank You for choosing to stay with us. We will be looking forward for your next stay!

8/10 – Gut

Rita

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Tpatel am 25. Feb. 2024
To GuestWe truly Thank You for choosing to stay with us. We are glad you enjoyed your stay. Looking forward for your next stay!

8/10 – Gut

Casey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean and nice staff. The refrigerator kept beeping all night until in unplugged it. For the price, decent place. Noisy due to location, but very clean and convenient
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Verifizierter Reisender

Room smelled. Will not stay in Best Western again.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von TPatel am 24. Feb. 2024
To GuestWe Thank You for staying with us and we apologize for the smell. I wish you had given us a chance to move you to another room. Thank You

8/10 – Gut

Samantha

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Was accommodating with the late check-in, and extremely really check out
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Tpatel am 20. Feb. 2024
To GuestWe are so glad you enjoyed your stay and we Thank You for choosing to stay with us. Looking forward for your next stay with us.

4/10 – Schlecht

Donis

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Tpatel am 30. März 2024
To Guest, Thank You for staying with us. We are sorry you did not enjoy your stay.

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
That staff was great and the room was excellent.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Tpatel am 20. Feb. 2024
To GuestWe are glad you enjoyed your stay and we will be looking forward for you to stay next time you are in town!

8/10 – Gut

Aniuska

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Tpatel am 30. März 2024
To Guest,Thank You for staying with us. We are glad you enjoyed the stay! See you soon!

10/10 – Hervorragend

Pedro

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Tpatel am 12. Feb. 2024
To GuestThank You for staying with us and taking time to tell us about your stay and we glad to know you enjoyed the stay! Looking forward for your next stay with us.

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Exceptionally good service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Tpatel am 12. Feb. 2024
To Guest, We Thank You for staying with us and we are glad you were comfortable with your stay and enjoyed the hotel service! We will be looking forward for your next stay.

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good for a quick stay
Stayed for one night while in Orlando for a couple days. Staff at check-in was friendly & explained where the room was, parking and breakfast hours. The room was overall clean and somewhat updated except for the floor, was in need of a good mopping. Keeping shoes/socks on avoided dirty feet. Water pressure in the bathroom was fine. Bed was comfortable but a little too soft (that’s just personal preference though). Cable box for the tv was super slow, but once we found a channel to watch we just left it there. Hotel is next to a toll road, but it was quiet since toll roads aren’t nearly as busy as a major highway like I-4. Breakfast was good. Waffles were delicious. Checkout was east & we let the front desk know about the dirty floor in the room so they could address it.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Tpatel am 10. Feb. 2024
To Mr DavidThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Tami

Mit der Familie gereist
Gut: Personal & Service
Close to Sfb airport. Convenient parking Very noisy from the highway right next to it DIRTYfloors
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Tpatel am 5. Feb. 2024
To Guest, We Thank You for staying with us. We apologize for the noise from the highway which is beyond our control. We are sorry for the floor and we will make sure to pass it to our Housekeeping Team. We do hope you give us another chance!

6/10 – Okay

Robin

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The shower/tub we had call for instructions how to work, the attendant came and had to call for help. Needs upgrade very old building, but clean seems to be a motel type stay
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Tpatel am 3. Feb. 2024
To Guest,Thank You for choosing to stay with us. We do apologize for the shower/tub and we are glad our front desk associate was able to help right away! We do hope you give us another chance!

4/10 – Schlecht

Liane

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We were disappointed as soon as we pulled up. Drive up in front of your room. Noidy location. Room smelled of heavy disinfectant. Nice check-in person.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Tpatel am 2. Feb. 2024
To Guest,We Thank You for staying with us. We are sorry about the heavy disinfectant smell. We will pass your compliment to our front desk! We truly hope you give us another chance in near future!

8/10 – Gut

Brent

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von TPatel am 31. Jan. 2024
To GuestThank You for choosing to stay with us. We are glad you enjoyed the stay! Looking forward for your next stay with us.

10/10 – Hervorragend

Felix, Dickson TN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Tpatel am 27. Jan. 2024
To GuestWe Thank You for staying with us. We are so glad to know you enjoyed the stay. We will be looking forward for your next stay.

6/10 – Okay

Isaac

Good
Aufenthalt von 1 Nacht im Januar 2024
Antwort von TPatel am 31. Jan. 2024
To GuestThank You for staying with us and taking time to tell us about your stay. We look forward for your next stay.

2/10 – Ungenügend

Marco

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dirty hotel
The hotel is dirty, the bathroom smells and needs an upgrade as well as the room. I tried to cancel, but of course they'll charge for the whole day of I do that. And on top of everything at 3:30 AM, the guest above us, was fighting with the girlfriend and kick her out of the room and this lady was yelling as well as him... i called the police but by the time they arrived this two were back in their room
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Tpatel am 27. Jan. 2024
To Guest, We Thank You for choosing to stay with us. We are so sorry about your experience.

10/10 – Hervorragend

Patricia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Tpatel am 31. Jan. 2024
To Guest, We Thank You for choosing to stay with us. We are glad you enjoyed the stay!!! We look forward for your next stay with us.

6/10 – Okay

SCOTT

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Tpatel am 31. Jan. 2024
To Guest, We are glad you stayed with us. We look forward for you next stay with us.

8/10 – Gut

Fabiola

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von TPatel am 31. Jan. 2024
To Guest, Thank You for staying with us. We are glad you enjoyed the stay. Looking forward for your next stay with us.

6/10 – Okay

Nyal

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
I’m requesting a partial refund as there was NO heat in my room and the temperature got down in the 40 ‘s. I was not offered a change of rooms. I was given extra blanket
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sam am 6. Jan. 2024
Hello,Upon informing the front desk we checked the AC and found heat to be not working, We had our front desk reach out to move you to another room instead you opted to stay in the same room and requested more blankets which we complied with, we even had a room blocked in case you changed your mind later to move to another room. We did offer you resolution while you were at the property.BW Front Desk

8/10 – Gut

Jonathan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Tpatel am 1. Jan. 2024
Dear Jonathan,Thank you for staying with us and we are glad you enjoyed your stay. Hope to see you in near future with another stay.

6/10 – Okay

Michael

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Okay
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von TPatel am 22. Dez. 2023
Dear Michael, Thank you for your survey and we are sad to see we did not deliver our best. We apologize for any inconveniences during your stay and hope to deliver a better experience on you next stay.BW Front Desk Team

6/10 – Okay

Dominick, Punta Gorda

Mit der Familie gereist
The property is convenient to everything. It is right off the freeway so if you have a room facing that area it is very noisy especially at night. We had visible mold in our AC unit, and the bathroom door screws came out of the bracket upon opening the door. Housekeeping pretended to not understand you when you ask for another towel. Hard to believe since it is most likely one of the items most people ask for. Lobby needs a remodel. Some shady characters hanging around and the guests next to us hung around outside smoking weed. Pay the extra money and stay somewhere safer, otherwise it’s ok in a pinch.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von GM am 18. Dez. 2023
Dear Dominick,We are sorry to hear about your poor experience while staying with us. We have resolved the issues mentioned in the review, as far as the people are beyond our control however we do try to make sure everyone feels safe, we do recommend our guest to notify us of any unwanted/unsafe activities so we can act upon them immediately.GMBest Western Orlando East

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Great staff poor facilities
Understanding this is an expensive town and the rate was decent, but the property needs help. Everything smelled moldy and musty, including the water. Bathing fixtures barely functioned, no water pressure, our toilet was not usable most of our 2 day stay despite staff repair whixh caused us to miss events we travelled for, the cable barely worked, and though it appeared to be clean the floors left our socks and feet black and there was an empty container of marijuana on the floor. Staff was very welcoming and helpful but the owner needs to work on the property.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von GM am 18. Dez. 2023
Hello,We apologize for less then desired experience during your stay, We also understand this is and older property needing a lots of attention. We have share your experience with all the teams involved to implement changes to better achieve guest satisfaction.GMBest Western Orlando East

10/10 – Hervorragend

Ileana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von TPatel am 15. Dez. 2023
Thank you for your stay and glad to know you enjoyed your stay with us. Hope to see you in the near future.

6/10 – Okay

Militza

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Horrible location. Room smelled musty and perfume
Aufenthalt von 1 Nacht im November 2023
Antwort von TPatel am 1. Dez. 2023
Thank you for providing post stay review and shedding light on the room smell, we want to apologize for less then desired experience and hope to correct that in Future.

6/10 – Okay

Jay

Mit der Familie gereist
Gut: Ausstattung
was ok not as clean as expected breakfast limited
Aufenthalt von 1 Nacht im November 2023
Antwort von TPatel am 1. Dez. 2023
Thank you for your valuable feedback, we will work with our housekeeping team to rectify the cleaning issue.

8/10 – Gut

Jamie

Not the best part of town
Aufenthalt von 1 Nacht im November 2023
Antwort von TPatel am 1. Dez. 2023
We Thank you for your Stay with Us, We understand that this location was not your favorite part of the stay however hope that everything else was up to the par.

6/10 – Okay

Peter

Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service
not accommodating
was expensive for the type of hotel and neighborhood.
Aufenthalt von 2 Nächten im November 2023
Antwort von TPatel am 1. Dez. 2023
We Apologize for our shortcoming on your stay, we hope in the future to provide you with better experience.

6/10 – Okay

Ronald

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
There was an unexpected deposit, I guess that's a standard practice to expect, floor was soaking wet when we arrived. Water pressure very low; however, staff was courteous and got us a downstairs room as we had a person with bad knees, breakfast was awesome 😎
Aufenthalt von 1 Nacht im November 2023
Antwort von TPatel am 1. Dez. 2023
Hello, We apologize for the Wet Floor Issue, This was due to miscommunication between our teams. We are glad that we were able to resolve that for you and happy to know that you enjoyed our complementary Hot Breakfast.