Upon entering, the property was stunning. Perfect beach view, plenty of space...exactly what we were looking for. We noticed a leak and wet carpet in the master closet. I don't know how long the leak was there, but we smelled mildew/mold fairly quickly. We contacted the maintenance team and they arrived in just a few minutes. They tried to correct the problem with vacuums and fans. After a few hours, the smell intensified. We DID NOT contact the manager (we should have) because I didn't want to pack everything and move. (lazy vacay mode :) After one more night, we couldn't take it any longer and I texted liquid life. They called me immediately and corrected the problem as soon as they could. While we were a little inconvenienced, Liquid Life did their very best to make sure we were comfortable and happy. I know that things happen, and I am so grateful for a company who cares about their guests. I received immediate responses and 5 star customer service. My only regret is that I didn't reach out sooner. Thank you Liquid Life for a wonderful family getaway! Phoenix West II was a fabulous resort. We loved the pool and lazy river (my favorite), the beach was easy access and so many amenities! Every other guest I came in contact with was very pleasant and friendly. Who wouldn't be happy here? In future trips, I will seek Liquid Life properties. If we are near Orange Beach again, I would absolutely stay at Phoenix West II again. I can't imagine staying anywhere else!