Standardzimmer, 2 Queen-Betten | Hochwertige Bettwaren, Zimmersafe, Schreibtisch, Bügeleisen/Bügelbrett
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Bewertungen von Holiday Inn Express Olean, an IHG Hotel

2.5 out of 5
Holiday Inn Express Olean, an IHG Hotel
101 Main St, Olean, NY

Bewertungen

9,0

Wunderbar

352 von insgesamt 592 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
176 von insgesamt 592 Gästebewertungen haben eine Bewertung von 8 - Gut" "
36 von insgesamt 592 Gästebewertungen haben eine Bewertung von 6 - Okay" "
17 von insgesamt 592 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 592 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Bryan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Paige

Mit dem Partner gereist
Gut: Ausstattung
Staff was very efficient !
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Russell

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Maggie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I was very surprised to see that you were charged $283.18 for my two night stay and you charged me $350.28 for the same stay. That is quite the mark up. I will think twice before I use your service again.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Beth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Robert

Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Needs maintenance
$500 for 2 nights was absurd. The room smelled like a bathroom and the actual bathroom had mold in the sink and stains along the shower wall to the point where I didn’t shower during our stay.
Aufenthalt von 2 Nächten im Februar 2024

6/10 – Okay

Catherine

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Exterior was in poor repair
Aufenthalt von 6 Nächten im Februar 2024

6/10 – Okay

Joe

Gut: Personal & Service
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Patrick

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was clean
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Lisa

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Vincent

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Samantha

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
4th time I’ve stayed here, has progressively gotten worse. Front desk and staff are always nice and helpful. But this hotel is dirty. Thankfully sheets looked clean, nice and bright white. The biggest issue was the bathroom. It was dirty. Tub was dirty. The pluming was so bad that I couldn’t even shower. The water never went down the drain for 3 nights. The sink would take hours to drain. Making dressing , brushing teeth and getting ready really hard. Watching dirty water just sitting. Really unfortunate. I won’t be returning.

8/10 – Gut

Tina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is super friendly and helpful. Rooms are a little distressed & could use some minor TLC.
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Fatima

Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Andrea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Margaret

Verbesserungswürdig: Zustand der Unterkunft
Stayed at beginning and ending of a trip. 1st visit, easy, clean, nice breakfast. Came back on a Monday evening. Given two different rooms that were not cleaned or serviced. , given a 3rd room where thermostat was not working. Given 4th room that reaked with a pot smell. 5th room on a different floor, clean, quiet like our first stay. It was like the 1st floor was not serviced by housekeeping that day. Maybe some communication or staffing issue. But the front staff and the breakfast staff were very nice. I would stay again as long as housekeeping works on the rooms first
Aufenthalt von 1 Nacht im November 2023
Antwort von David B. am 8. Nov. 2023
Thank you Margaret for taking the time to give us feedback on your stay with us.I would like to apologize for the inconveniences you faced during your stay with us. This is not a common occurrence for us at all and we always try to make each stay better than the last. We hope you can give us a second chance and stay with us again in the future.Again thank you for taking time to give feedback as it is important to us.

8/10 – Gut

Heather

Gut: Sauberkeit und Personal & Service
Easy check in. Decent accommodations.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von David Bright am 1. Nov. 2023
Thank you for taking the time to tell us about your stay we hope to see you in the future!

10/10 – Hervorragend

Gagik

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von David Bright am 1. Nov. 2023
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 – Hervorragend

Andree

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
everything was just great
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von David Bright am 1. Nov. 2023
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 – Hervorragend

Kathleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All the staff are extremely helpful and nice!
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von David Bright am 1. Nov. 2023
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 – Hervorragend

Patricia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Spent one night when in town for a wedding. Clean, comfortable, convenient.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von David Bright am 1. Nov. 2023
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Well maintained property. Breakfast was wonderful.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von David Bright am 1. Nov. 2023
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

2/10 – Ungenügend

adam

Mit der Familie gereist
The room I checked into by the staff was already taken with people in it.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von David B. am 9. Okt. 2023
I'm so sorry for that mishap. That's not the norm. We hope you'll give us another try.

10/10 – Hervorragend

jason

Aufenthalt von 1 Nacht im September 2023
Antwort von David Bright am 1. Nov. 2023
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

8/10 – Gut

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
The shower was not strong and it was difficult to figure out how to drain the tub. Otherwise it was good.
Aufenthalt von 1 Nacht im September 2023
Antwort von David B. am 9. Okt. 2023
We apologize for the water pressure. We appreciate the feedback. It only makes us stronger. Hope to see you again.

10/10 – Hervorragend

Cynthia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Didn’t feel safe walking in the area of town where the motel was located, but loved the hotel. Breakfast was amazing and the staff was excellent. Room was so very clean and the bed was comfortable. Stayed in room 116. It was mobility accessible and nice and dark for sleeping. Highly recommend this motel for passing through on vacation. Town looked beautiful but arrived too late for strolling. Wasn’t sure about safety in this part of town for walking, but it might be just fine. Would stay here again. Loved that we had a microwave and mini fridge in the room and a fitness facility on site.
Aufenthalt von 1 Nacht im September 2023
Antwort von David Bright am 1. Nov. 2023
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good Hotel
Great Staff. Mattress was too soft
Aufenthalt von 1 Nacht im September 2023
Antwort von David Bright am 15. Sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Happy camper.
On par with others in the franchise. Very clean. Friendly, helpful staff. Modern design. Comfortable.
Aufenthalt von 2 Nächten im August 2023
Antwort von David Bright am 15. Sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are glad you enjoyed the comfort of our beds during your stay! Our mattresses are from Simmons Beauty Rest and our specific model is the St. Chapelle Plush.Again, thank you for choosing Holiday Inn Express

10/10 – Hervorragend

Terry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was perfect on my stay. From the nice greeting to our checkout. I's stay there again anytime.
Aufenthalt von 1 Nacht im August 2023
Antwort von David Bright am 22. Aug. 2023
Thank you Terry for taking the time to tell us about your experience here at the Holiday Inn Express Olean.We hope to see you again!

8/10 – Gut

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The room was not up to par,the bed linens were very untidy
Aufenthalt von 1 Nacht im August 2023
Antwort von David Bright am 15. Sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are glad you enjoyed the comfort of our beds during your stay! Our mattresses are from Simmons Beauty Rest and our specific model is the St. Chapelle Plush.Again, thank you for choosing Holiday Inn Express

10/10 – Hervorragend

Jennifer

Aufenthalt von 1 Nacht im August 2023
Antwort von David Bright am 15. Sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 – Hervorragend

Jason, Brampton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy check in qith friendly staff
Aufenthalt von 1 Nacht im August 2023
Antwort von David Bright am 19. Aug. 2023
Thank you Jason for your feedback! It is always nice to hear great interactions with our staff! We hope the rest of your stay was just as great!

8/10 – Gut

Paul

Aufenthalt von 1 Nacht im August 2023
Antwort von David Bright am 15. Sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von David B. am 11. Aug. 2023
Thank you for your wonderful review. We hope to see you again soon.

10/10 – Hervorragend

Victoria, Sauquoit

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay here recently. The breakfast was good, pool was decent but a bit dirty, and the room was spacious and immaculate. Worth the price and we would stay again.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Dave B am 11. Aug. 2023
Thank you for the great review and we hope to see you again.

8/10 – Gut

pete

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ok
Aufenthalt von 4 Nächten im Juli 2023
Antwort von David Bright am 7. Aug. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OLEAN.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

4/10 – Schlecht

SANDRA

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2023
Antwort von David Bright am 7. Aug. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OLEAN.I would like to start by apologizing to you for the inconveniences you faced during your stay.We will be working with housekeeping to amend this situation.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Hervorragend

Debra

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The room was nice, indoor pool was a great surprise. Courtesy breakfast as good as well
Aufenthalt von 1 Nacht im Juli 2023
Antwort von David Bright am 7. Aug. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

Kelly

Aufenthalt von 1 Nacht im Juli 2023
Antwort von David Bright am 26. Juli 2023
hank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

Rachel A

Aufenthalt von 1 Nacht im Juli 2023
Antwort von David Bright am 19. Aug. 2023
Thank you RachelA for your feedback! We hope you enjoyed your stay with us and hope to see you again!

10/10 – Hervorragend

Ann

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great experience
Front desk staff were all great. Helpful and friendly. Breakfasts were delicious. Rooms were clean and the bed was very comfortable.
Aufenthalt von 5 Nächten im Juli 2023
Antwort von David Bright am 24. Juli 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

DAVID

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Professional
Aufenthalt von 2 Nächten im Juli 2023
Antwort von David Bright am 24. Juli 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

emily

Aufenthalt von 2 Nächten im Juli 2023
Antwort von David B. am 20. Juli 2023
Glad you enjoyed the stay. Hope to see you again soon.

10/10 – Hervorragend

JOHN, WEBSTER

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quick helpful check in, comfortable bed
Aufenthalt von 1 Nacht im Juli 2023
Antwort von David Bright am 17. Juli 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,David BrightGeneral Manager

10/10 – Hervorragend

nicole

Aufenthalt von 1 Nacht im Juli 2023
Antwort von David Bright am 17. Juli 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,David BrightGeneral Manager

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Room was clean, we had good service, especially the breakfast lady.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von David Bright am 17. Juli 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,David BrightGeneral Manager

4/10 – Schlecht

David

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Room smelled like an ash tray
Aufenthalt von 2 Nächten im Juli 2023
Antwort von David Bright am 17. Juli 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OLEAN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you David Bright

10/10 – Hervorragend

Rajan

Aufenthalt von 1 Nacht im Juli 2023
Antwort von David Bright am 7. Aug. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 – Schlecht

Kristie

Aufenthalt von 1 Nacht im Juli 2023
Antwort von David Bright am 17. Juli 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OLEAN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you, David Bright