Dear Ms. Odeth, Thank you for being our guest at Hyatt Regency Greenwich and for sharing your experience with fellow travelers. We are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Robert, Thank you for being our guest and for sharing your feedback with us. We regret not meeting all of your expectations during your recent stay. We apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We are also sorry for the issues you had with our bellhop. We take these reviews seriously, and your feedback is being evaluated to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Matthew, Thank you for sharing your review with us! We are glad you enjoyed your stay with us. It was our pleasure serving you, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Elizabeth, Thank you for being our guest and for sharing your feedback. We regret that we did not meet your expectations and apologize for the inconvenience caused by our ongoing renovations. The message about our ongoing remodeling is on our hotel website so guests can have this information before booking with us. We regret you were not aware of this, and we appreciate your patience. We hope that you are able to return when the work is complete, as we would like for you to experience our new and improved accommodations.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Irene, Thank you for the great rating! We are glad you enjoyed your time here at Hyatt Regency Greenwich. We look forward to making many more great memories with you anytime your travels bring you to the city.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Jay, Thank you for sharing your feedback with us. We regret not meeting all of your expectations and apologize for the inconvenience caused due to the ongoing renovations. We are looking forward to the reimaging and re-conception of our food and beverage offerings in the near future. In the meantime, we have Pemberwick Market and Bar as a dining option, along with Drinking and Dining - Delivered, which can be enjoyed throughout our atrium area. We would love for you to experience our updated look and hope you will come back and see us.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Marianne, Thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room, particularly our comfortable bed. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We also appreciate you mentioning our convenient location. We hope you choose Hyatt Regency Greenwich any time your travels bring you back this way.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Whitney, Thank you for the great review! It is always exciting to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Payton, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced due to our ongoing remodeling. We truly apologize for the maintenance issues you had with the television in your room and that we did not address them to your satisfaction. Our staff typically does a terrific job responding to our guests’ needs, so we regret that did not happen in your instance. We understand your frustration and we are grateful for your patience. We hope you will give us another chance to provide you with the outstanding service you deserve.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Edward, Thank you for choosing Hyatt Regency Greenwich and for your positive rating. We are sorry that our ongoing remodeling impacted your stay. We genuinely regret that you had some challenges controlling the temperature in your room. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We hope you will stay with us again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated hotel.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Frederic, Thank you for being our guest and for sharing your experience with fellow travelers. We are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Dawn, It was a pleasure reading your review of Hyatt Regency Greenwich. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them! It was a pleasure hosting your visit, and we look forward to your next visitWarm regards, Sherry Hicks-BucklesGeneral Manager

Dear Christopher, Thank you for your review. We are pleased to know you enjoyed your overall stay with us and liked our spotless accommodations. However, we regret not meeting all of your expectations due to our ongoing renovations. We hope that you are able to return when the work is complete, as we would like for you to experience our new and improved accommodations. Thank you again, we appreciate your business.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Felix, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hyatt Regency Greenwich soon!Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Richard, Thank you for being our guest and for sharing your feedback with us. We regret that we did not meet your expectations and apologize for the inconvenience caused by our ongoing renovations. The message about our ongoing remodeling is on our hotel website, along with the dates, so guests can have this information before booking with us. We regret you were not aware of this, and we appreciate your patience. We are also sorry for the predicament with your reservation and understand your frustration. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. We hope you will allow us another opportunity to host you in the future.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Fiona, Thank you for your kind rating. We are so glad you enjoyed your stay with us at Hyatt Regency Greenwich. We look forward to seeing you again for another great experience.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Carl, Thank you for staying with us and for your candid review. We are sorry that the ongoing remodel impacted your stay. We are very excited about the outcome of our modernization and hope you will stay with us again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated hotel.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Guest, Thank you for being our guest and for sharing your feedback. We regret that we did not meet your expectations and apologize for the inconvenience caused by our ongoing renovations. The message about our ongoing remodeling is on our hotel website so guests can have this information before booking with us. We regret you were not aware of this, and we appreciate your patience. We understand your frustration, and we are grateful for your patience. We hope that you will consider a return visit when our improvements have been completed so you can experience our revitalization firsthand. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Brett, Thank you for being our guest and for sharing your feedback. We regret that we did not meet your expectations and apologize for the inconvenience caused by our ongoing renovations. The message about our ongoing remodeling is on our hotel website so guests can have this information before booking with us. We regret you were not aware of this, and we appreciate your patience. We are excited about the final result and hope that you will have the opportunity to enjoy our new atrium lobby at a later date. Thank you again, and safe travels.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Richard, Thank you for being our guest and for sharing your feedback. We regret that we did not meet your expectations and apologize for the inconvenience caused by our ongoing renovations. The message about our ongoing remodeling is on our hotel website so guests can have this information before booking with us. We regret you were not aware of this, and we appreciate your patience. We are excited about the final result and hope that you will have the opportunity to enjoy our new atrium lobby at a later date. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Tracy, Thank you for being our guest and for sharing your feedback. We regret that we did not meet your expectations and apologize for the inconvenience caused by our ongoing renovations. The message about our ongoing remodeling is on our hotel website so guests can have this information before booking with us. We regret you were not aware of this, and we appreciate your patience. We are also sorry for the oversights with your room, and we will share your concerns with our housekeeping team to ensure such mistakes are not repeated. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Stephen, Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our remodel. We understand your frustration, and we are grateful for your patience. We hope that you will consider a return visit when our improvements have been completed to experience our renewed and refreshed hotel firsthand.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Paul, Thank you for choosing Hyatt Regency Greenwich. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Candace, Thank you for being our guest and for sharing your experience with fellow travelers. We are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Serkan, Thank you for the nice rating for Hyatt Regency Greenwich. We're glad to have provided you with a satisfying stay. It was our pleasure to have you as our guest, and we hope to see you again soon.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Harold, Thank you for choosing us and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Regency Greenwich. We look forward to your return and wish you all the best with your future travels.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Dan, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear James, We appreciate you sharing your concerns. We sincerely apologize for the unsatisfactory service you received from our associates. We certainly understand the frustration you must have felt and appreciate your patience. We will address this appropriately with them. We are also sorry for the inconvenience you experienced due to our ongoing remodel. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Scott, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide a wonderful experience to all of our guests; therefore, we are truly sorry for the inconvenience caused due to the maintenance issue you encountered and that we were unable to fix this to your satisfaction. We also apologize for the way our associates handled these matters and are grateful for your patience. Your feedback is important to us, and we have shared it with the appropriate individuals to improve our services going forward. We hope you will stay with us another time so we can provide you with a much more satisfying visit.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Mike, Thank you for the fantastic rating! It is always exciting to know that we exceeded all of your expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at Hyatt Regency Greenwich, and we look forward to seeing you again soon. Warm regards, Sherry Hicks-Buckles,General Manager

Dear Matthew, Thank you for your honest evaluation. We apologize for the inconvenience you experienced due to our ongoing renovations and are grateful for your patience. We do keep updated information regarding modernization on our sites so our guests can be aware of it. In the future, as a precaution, we request you to reach out to our front desk before booking with us for information regarding similar issues. We hope you will consider a return visit to experience our renewed hotel firsthand when our improvements have been completed. We would love to have a re-do the next time you visit the area.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Isai, It is rewarding to know you loved your stay! All of us here at Hyatt Regency Greenwich look forward to making many more great memories with you. Thank you for choosing us during your time in the area.Warm regards, Sherry Hicks-Buckles,General Manager

Dear James, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Nikita, It was a pleasure having you as our guest at Hyatt Regency Greenwich. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Remegio, Thank you for taking the time to share your experience; we appreciate you choosing us! However, we apologize that your stay did not meet all of your expectations. We know that the small details add up and make a significant impact on your overall impression. We would love another opportunity to bestow the service we customarily provide. Thank you again for your feedback, and we hope to see you soon.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Matthew, We regret not meeting all of your expectations and are looking forward to the reimaging and re-conception of our food and beverage offerings in the near future. In the meantime, we have Pemberwick Market and Bar as a dining option, along with Drinking and Dining - Delivered, which can be enjoyed throughout our atrium area. We value your feedback and hope you will allow us an opportunity to regain your trust and provide you with the seamless stay you deserve.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Magaly, Thank you for the great review! It is always exciting to know that we exceeded all of your expectations, and we are glad to read you liked your clean accommodations. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Iman, Thank you for the great review! It is always exciting to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Hakim, Thank you for the fantastic review of your stay at Hyatt Regency Greenwich. We are pleased to read that you loved our well-maintained property in addition to the attentive and professional service from our courteous colleagues. We appreciate you mentioning the time utilizing our amenities. It was a pleasure hosting you, and we look forward to your next visit to the area.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Tiffany, Thank you for choosing Hyatt Regency Greenwich and for your excellent rating. We are thrilled to read that you thoroughly enjoyed our spotless property in addition to the attentive and thoughtful service provided by our devoted associates. It was a pleasure accommodating you, and we look forward to welcoming you back.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Cesar, Thank you for choosing Hyatt Regency Greenwich and for your generous feedback. We are pleased to know that your stay was perfect in every way possible. We are also delighted that you loved our excellent check-in service and comfortable accommodations. We appreciate your business, and we look forward to welcoming you back soon.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear David, Thank you for staying with us and for your candid review. We are sorry that our ongoing remodeling impacted your overall experience. The information regarding our transformation is available on our website; therefore we regret not meeting your expectations. We are very excited about the outcome of our modernization and hope you will stay with us again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated hotel.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Edward, We appreciate you taking the time to leave your kind rating for Hyatt Regency Greenwich. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Warm regards, Sherry Hicks-Buckles,General Manager

Dear Mr. Louis, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Hyatt Regency Greenwich. We look forward to serving you again in the future.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Miguel, Thank you for sharing your experience at Hyatt Regency Greenwich. While we appreciate your perfect rating, we regret you were not able to take advantage of our atrium. Your comments have been shared with the proper individuals, and we are grateful for the feedback. Thank you once more, and we look forward to you choosing us again the next time you visit the area. Warm regards, Sherry Hicks-Buckles General Manager

Dear Irina, Thank you for choosing our hotel and for taking the time to leave your comments. Please accept our apologies for not meeting your expectations and for the inconvenience caused due to our ongoing remodel. We are looking forward to the reimaging and re-conception of our food and beverage offerings in the near future. In the meantime, we have Pemberwick Market and Bar as a dining option, along with Drinking and Dining - Delivered, which can be enjoyed throughout our atrium area. We are grateful for your patience and hope you will reconsider us again.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Irma, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm regards, Sherry Hicks-Buckles,General Manager

Dear Jose, Thank you for your recent stay at the Hyatt Regency Greenwich and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Erin, Thank you for your review of Hyatt Regency Greenwich. It is nice to know you and your family enjoyed many things about our hotel, including our hot tub and pool. It is a great place to unwind after a long day of activities. Again, thank you for staying with us, and we hope you will choose our hotel every time you are in the area.Warm regards, Sherry Hicks-BucklesGeneral Manager

Dear Fausto, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Warm regards, Sherry Hicks-BucklesGeneral Manager