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Bewertungen von Best Western Plus Saddleback Inn & Conference Center

2.5 out of 5
Best Western Plus Saddleback Inn & Conference Center
4300 Sw 3rd St, Oklahoma City, OK

Bewertungen

8,2

Sehr gut

478 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
281 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
117 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
67 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
58 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

8,2/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Friedemann

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Really run down Hotel. Breakfast dishes were dirty and bed sheats were stained.
Antwort von SCJ am 23. Feb. 2024
We are sorry about your experience. We have retrained our staff to handle this situation better.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic pool, great breakfast. The only downside is, that you hear the highway next door.
Aufenthalt von 1 Nacht im August 2019
Antwort von Don Jaeger am 4. Aug. 2019
Thanks for staying with us!

4/10 – Schlecht

Bobby

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Upon arrival in my room, there was a roach bigger than my foot running around the bathroom! The carpet had a worn hole in it. The shower temperature was sketchy, and dangerous. It was like Russian roulette with the temps! Finally the toilet tank would not fill up, and you had to wiggle the guts to get it to work! It made for a great honeymoon!!!(Sarcasm implied!)
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

LiLi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von scj am 27. Mai 2024
Please come back and visit us again

10/10 – Hervorragend

Angela

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
The bar area was nice. Staff was friendly. Hotel was clean and quiet.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von scj am 27. Mai 2024
Thank you for the review

10/10 – Hervorragend

Tia

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The housekeeping staff does a wonderful job. Very organized and well mannered. The young lady's customer service at the front desk was also top notch.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von scj am 23. Mai 2024
Thank you for your comments, I will pass along to the team

10/10 – Hervorragend

Stacey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff is excellent
Aufenthalt von 1 Nacht im April 2024
Antwort von scj am 23. Mai 2024
Thank you for staying with us

8/10 – Gut

Katie

Mit dem Partner gereist
Gut: Sauberkeit
The room was nice and clean. Went to the Saddleback Grill and no one was there to assist, no ability to change the TV channel, and staff didn’t know how to help
Aufenthalt von 1 Nacht im Mai 2024
Antwort von scj am 13. Mai 2024
Thank you for staying with us. I have passed along your comments to the department heads so that they can work with their teams.

2/10 – Ungenügend

Terry

Mit einer Gruppe gereist
I will never consider staying at this property for any reason. My vacation was delayed due to a train derailment in Arizona that shut down the interstate and prevented any rail travel east which was part of my vacation. I didn’t want to cancel my stay just move it further out due to extenuating circumstances. It was not a holiday or busy weekend, but they wouldn’t even consider it. Charged me full price for a stay I couldn’t make due to a railcar explosion that ended our entire trip. Thanks for the compassion and concern and for ending any future business from me. And to be clear every other hotel we had booked rescheduled for us even in the tourist towns we had booked that were busy. At least some places still have quality customer service. Just not this one.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von scj am 13. Mai 2024
We are sorry for your inconvenience. We were told your flight was delayed. You booked a no refundable, non-changeable stay which is the lowest rate.

10/10 – Hervorragend

Hector

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Our room it was very clean!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von scj am 7. Mai 2024
Thank you for the review. We do our best to provide a clean and comfortable room for our guests.

10/10 – Hervorragend

Bryon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von scj am 7. Mai 2024
Thank you for taking the time to review your stay

10/10 – Hervorragend

Jerry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von scj am 3. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Roger C

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stay there every time i’m in Oklahoma city…
Aufenthalt von 2 Nächten im April 2024
Antwort von scj am 30. Apr. 2024
We are happy you enjoyed your stay. Thank you for staying with us.

8/10 – Gut

Charles

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Clean room, very comfortable bed.
Aufenthalt von 1 Nacht im April 2024
Antwort von scj am 30. Apr. 2024
Thank you for taking the time to review your stay. We hope to see you again soon

10/10 – Hervorragend

Charlene

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean
Aufenthalt von 6 Nächten im April 2024
Antwort von scj am 29. Apr. 2024
Thank you for staying with and taking the time to review us.

10/10 – Hervorragend

Arturo, Aurora

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente
Aufenthalt von 1 Nacht im April 2024
Antwort von scj am 29. Apr. 2024
We hope you will come back and see us again.

8/10 – Gut

wava

Aufenthalt von 1 Nacht im April 2024
Antwort von scj am 23. Mai 2024
Thank you for staying with us and taking the time to review your stay

8/10 – Gut

Suzanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Trappers fish camp was a great restaurant.
Aufenthalt von 1 Nacht im April 2024
Antwort von SCJ am 28. Apr. 2024
We are glad you enjoyed your stay

2/10 – Ungenügend

Thunder

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bed Bugs and no service
Aufenthalt von 1 Nacht im April 2024
Antwort von scj am 26. Apr. 2024
I am sorry for your experience. We do stay over service every room everyday except when a do not disturb sign is on the door after 11:00am. Did you report that you did not receive service.

10/10 – Hervorragend

Yolanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very clean and staff very friendly
Aufenthalt von 1 Nacht im April 2024
Antwort von scj am 19. Apr. 2024
Thank you for staying with us. We hope to see you again

6/10 – Okay

Fatima

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von SCJ am 16. Apr. 2024
Thank you for staying with us. What could we have done better

10/10 – Hervorragend

Brandon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von SCJ am 16. Apr. 2024
We are glad you enjoyed your stay.

10/10 – Hervorragend

Jennifer

Aufenthalt von 1 Nacht im April 2024
Antwort von scj am 7. Mai 2024
I am glad you had a great stay.. We hope to see you again

8/10 – Gut

Loy

Gut: Ausstattung
Great breakfast included
Aufenthalt von 1 Nacht im April 2024
Antwort von SCJ am 15. Apr. 2024
Thank you for staying with us

10/10 – Hervorragend

Mike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent room and superb Breakfast! Loved the hot tub !
Aufenthalt von 1 Nacht im April 2024
Antwort von SCJ am 12. Apr. 2024
Thank you very much

10/10 – Hervorragend

Corie

Gut: Sauberkeit, Personal & Service und Ausstattung
Staff was fantastic, but the property was in need of repairs and my room had not been thoroughly cleaned.
Aufenthalt von 1 Nacht im April 2024
Antwort von SCJ am 12. Apr. 2024
Thank you for staying with us We hope to see you in the future

2/10 – Ungenügend

Cherish

Aufenthalt von 1 Nacht im April 2024
Antwort von scj am 29. Apr. 2024
Sorry for your experience. I wish I knew what was not up to your standards

10/10 – Hervorragend

Jennifer

Aufenthalt von 1 Nacht im April 2024
Antwort von scj am 26. Apr. 2024
Thank you for taking the time to review your stay. Also thank you for staying with us.

4/10 – Schlecht

Mark

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Service at front desk was very rude and unwelcoming. Was there 6 nights ago and had Lynn who was awesome.
Aufenthalt von 1 Nacht im März 2024
Antwort von SCJ am 12. Apr. 2024
We are sorry for your experience. We do not have a Lynn but thank you for recognizing a team member

10/10 – Hervorragend

Stacey

Aufenthalt von 1 Nacht im März 2024
Antwort von scj am 26. März 2024
Thank you for staying with us.

10/10 – Hervorragend

Pauline

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very easy access!
Aufenthalt von 1 Nacht im März 2024
Antwort von scj am 26. März 2024
Happy you enjoyed your stay

4/10 – Schlecht

LaDonna

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
This use to be a really good hotels. Carpet smells tvs don’t work and towels are dingy and hard! Housekeeping does do a good job filling up soap and shampoo containers
Aufenthalt von 1 Nacht im März 2024
Antwort von SCJ am 26. März 2024
I am sorry that you checked into a room that the TV didn't work. I know we moved you to a new room that had a working TV.

4/10 – Schlecht

Marcella

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Room stunk of pet pee.
Aufenthalt von 2 Nächten im März 2024
Antwort von SCJ am 23. März 2024
I am sorry for your experience. I would like know what room you were is so I can inspect it.

6/10 – Okay

Dana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Restaurant food was horrible
Aufenthalt von 3 Nächten im März 2024
Antwort von SCJ am 23. März 2024
I am sorry for the experience in the restaurant. Please expand on what was your experience and what was wrong.

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always stay in here in okc. Great place to stay
Aufenthalt von 1 Nacht im März 2024
Antwort von SCJ am 18. März 2024
Thank you for your review and staying with us

10/10 – Hervorragend

Coby

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice hotel to stat at. Also enjoyed the breakfast
Aufenthalt von 3 Nächten im März 2024
Antwort von SCJ am 16. März 2024
Thank you for staying with us.

2/10 – Ungenügend

Bryant

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Desk lamp sparking electricity , dirty, stairwells unsafe, mystery charges added to account after staying! Will never stay again and will recommend to everyone not to stay here! As a veteran I feel robbed and disrespected!
Aufenthalt von 2 Nächten im März 2024
Antwort von SCJ am 11. März 2024
I am sorry for your experience. What were the charges added?

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great bar and restaurant area
Aufenthalt von 1 Nacht im März 2024
Antwort von SCJ am 11. März 2024
Thank you for taking time to review the hotel

10/10 – Hervorragend

Austin

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Every one was really nice
Aufenthalt von 2 Nächten im März 2024
Antwort von SCJ am 9. März 2024
Thank you for taking time to send in a review

10/10 – Hervorragend

Charles

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lady bartender/waitress at the grill could really hustle. Had a lot to do and a lot of ground to cover. We’ll done!
Aufenthalt von 1 Nacht im März 2024
Antwort von SCJ am 9. März 2024
Thank you for your review. I will pass along your comments to our F&B team

6/10 – Okay

Jon, Gibson City

Thought check- in took to long. Due to having filled out same info before.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von SCJ am 2. März 2024
Thank you for your email. Could you tell use more

4/10 – Schlecht

Scott

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Misleading pics, OLD, overpriced motel, not hotel
This hotel was chosen by one of my friends for a weekend trip. Before I reserved my room, I checked out the photos and the other reviews for the most part, and it looked fairly decent in the pictures. I am usually pretty strict about the hotels I’ll stay in, but my friends had already reserved their room, so I reserved there as well. We arrived that night and someone had been smoking weed in the reception area. We were given our keys and headed to our rooms. These are “doors on the outside” motel rooms, not hotel rooms. Mine was the new section, and it was easily from the 1970’s. The room smelled funky, the carpet was dirty and unvacuumed except for the traffic areas, the bath had a broken drain plug with various long hair on it, sitting on the edge of the tub. The lighting had dead bugs and residue inside of the shades. I literally almost just slept in my car as they had no more rooms available to exchange. A blacklight scan was probably my worst idea, but I did it anyway. Just… no. If this motel was a priced more realistically, at least people who don’t care would be getting a more reasonable rate. But the current rate was ridiculous. I could have paid a little more and stayed at the brand new Holiday Inn Express down the street.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von SCJ am 28. Feb. 2024
I am sorry that you did not receive the best of what we offer. Could you tell me what room you were in so we can address this with housekeeping.We use all the updated cleaning materials and make sure rooms are sanitized.

8/10 – Gut

Meredith L

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
It’s a very nice hotel, the room was excellent- bed was very nice, loved that it was so soft and comfortable. Room was also very very clean! The only negative was that the hotel was understaffed. The staff that was there, they were working their butts off all the time. But they were friendly, professional and courteous, they tried really hard to keep up with requests.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von SCJ am 28. Feb. 2024
Thank you for your review. As you know hotel staffing has been a challenge even after the pandemic was over. We do our best to make sure every guest receives the best service we can offer.

8/10 – Gut

Courtney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von SCJ am 23. Feb. 2024
Thank you for taking the time to review your stay

10/10 – Hervorragend

Jennifer

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von SCJ am 19. Feb. 2024
Thank you for staying with us. We are glad you enjoyed your stay.

4/10 – Schlecht

Renee

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The wait staff at the bar was absolutely horrible. I was with a party of 3 & there was one other gentleman sitting at the bar. Itntook almost 45 min to get a round of drinks - & 2 were just bottles of beer! The waitress went to the restroom (& took her purse) & was in there for 20 minutes. Then she said she hadn't had a break & went outside for another 15 min - also taking her purse. I think there was a little something else going on. The cook just happened to come out of the kitchen & was nice enough to serve us. The front desk staff was not helpful at all. They were just sitting on the stools behind the counter not doing one thing. I reserved a room with a king size bed - got one with 2 double beds. The room was ok. Will not be staying here again.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von SCJ am 19. Feb. 2024
I would like to apologize for the lack of service you received. It was below our standards.I would like to know what date you were at the bar.

10/10 – Hervorragend

Cassandra

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was great. Location is well lit.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von SCJ am 19. Feb. 2024
Thank you for staying with us and the review

8/10 – Gut

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von SCJ am 19. Feb. 2024
Thank you for staying with us.

10/10 – Hervorragend

Brenda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
What a great find!! We were here one night. The rooms were quiet and the bed was perfect. All of the staff were friendly and helpful, and went above and beyond to make our stay comfortable Thank you.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von SCJ am 19. Feb. 2024
We are happy you enjoyed your stay. Thank you for your review

8/10 – Gut

Grant

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Februar 2024
Antwort von SCJ am 19. Feb. 2024
Thank you for your review