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Bewertungen von Tru By Hilton Ogden, UT

2.5 out of 5
Tru By Hilton Ogden, UT
2405 Lincoln Ave, Ogden, UT

Bewertungen

9,2

Wunderbar

382 von insgesamt 541 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
98 von insgesamt 541 Gästebewertungen haben eine Bewertung von 8 - Gut" "
32 von insgesamt 541 Gästebewertungen haben eine Bewertung von 6 - Okay" "
15 von insgesamt 541 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
14 von insgesamt 541 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,2/10

Personal & Service

9,0/10

Ausstattung

9,4/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr laut (Strassenlärm) Wände sehr ringhörig. Husten oder Telefongespräch des Nachbarn höhrbar
Aufenthalt von 2 Nächten im August 2022
Antwort von Kerrie am 16. Aug. 2022
Thank you for taking time to review your recent stay here at the Home2/Tru by Hilton Ogden.

10/10 – Hervorragend

Joyce

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Benjamin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great accommodations!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Second Tru property in 2 days and they are perfect
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

James

Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Iesha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was beautiful 👍
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Steve

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff, clean fitness area, and easy check-in.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

ma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Cindy

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
If anyone’s checks in after 10, they should be made aware that people are sleeping and to be very quiet. Maybe no check ins after 10 Miserable night with the inconsiderate neighbors even after complaining to the front desk
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Loretta

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice facility with good public spaces to include pool, hot tub, indoor sitting area, and fire pit. Had room with king bed which was small but well laid out so it did not feel cramped. Rooms well insulated so did not hear city noises or other rooms. Traveled with pet and they were quite supportive. Several great casual restaurants within a block.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

kelly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean hotel. The rooms are a really good size and plenty of charging ports/outlets. Comfortable beds.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Alfred

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had a minor beverage spill that soiled a bed sheet and, as a result, a couple of towels were used for the impromptu clean up. I alerted the cleaning staff of my accident. However, without notification, I now realize that I was charged over $100 for the spill. Given the onsite Washing and Dryer, I could have resolved the situation myself or sent the linens and towels for professional cleaning at a much cheaper rate. I simply feel that some form of formal notification should've take place.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Dennis

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Krishna

Aufenthalt von 2 Nächten im März 2024

6/10 – Okay

David

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Very simple motel-like room. Ogden is nice but this hotel lacks charm.
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Kay

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, convenient and comfortable. I love this place!
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Elizabeth

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was amazing property was fantastic, the bathrooms need exhaust fans, and theyvare clearly understaffed. I don't have a single bad thing to say about the service from the staff, but you can' expect them to be able to give excellent customer service and be doing a job that normally requires three staff members.
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Juan

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Great location, breakfast was awesome! The two negatives were, I requested twice for house keeping and for the ADA shower bench to be fixed. Neither request were addressed, Nicole from front desk was very nice and tried to make things right. Our trash bin was full too the brim and the shower bench looked like had striped screws into the shower wall.
Aufenthalt von 3 Nächten im März 2024
Antwort von Jose am 19. März 2024
-Thank you for your time in responding to our survey. In hospitality, guest feedback is a very valuable indicator of performance, and we strive to provide you friendly service in a great hotel. I apologize that you experienced poor service with our maintenance and housekeeping departments. I will connect with the team to ensure this doesn't happen again in the future. I appreciate you taking the time to report these issues and bringing this to our attention. We hope that you will stay with us again, we love having you here.

10/10 – Hervorragend

Brad

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful property. We will stay here again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jose am 19. März 2024
-Thank you for taking time to share your positive feedback. We are delighted to read about your experience at the Home2/Tru by Hilton Ogden and couldn't be happier that our location and hospitality were everything you hoped it would be. All of us are committed to making your visit to Ogden memorable, and your compliments are sincerely appreciated. We hope you are already planning another trip our way. Thanks again for your words. We love having you here!

10/10 – Hervorragend

Tavito

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Jose am 19. März 2024
-Thank you for taking time to share your positive feedback. We are delighted to read about your experience at the Home2/Tru by Hilton Ogden and couldn't be happier that our location and hospitality were everything you hoped it would be. All of us are committed to making your visit to Ogden memorable, and your compliments are sincerely appreciated. We hope you are already planning another trip our way. Thanks again for your words. We love having you here!

10/10 – Hervorragend

Christopher

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jose am 19. März 2024
-Thank you for taking time to share your positive feedback. We are delighted to read about your experience at the Home2/Tru by Hilton Ogden and couldn't be happier that our location and hospitality were everything you hoped it would be. All of us are committed to making your visit to Ogden memorable, and your compliments are sincerely appreciated. We hope you are already planning another trip our way. Thanks again for your words. We love having you here!

6/10 – Okay

Larry, Denver

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Only issue was a large group of spring break skiers were a herd of locust in breakfast room. Literally out of everything. Staff could not keep up but trying diligently. Two hotels sharing one breakfast area was just not a good plan on this trip. 😕
Aufenthalt von 1 Nacht im März 2024
Antwort von Jose am 19. März 2024
- We're sorry the quality of our breakfast items were disappointing. Please feel free to contact me regarding your experience with the breakfast so we may address them. We appreciate your business and hope to see you again the next time your travels bring you to the area.

8/10 – Gut

leticia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Jose am 19. März 2024
-Thank you for taking time to review your recent stay here at the Home2/Tru by Hilton Ogden. We want your stay to be outstanding in every way so your compliments are music to our ears. It is so nice to read our staff made you feel welcome and that you enjoyed your clean accommodation, as well as the variety of items on our breakfast buffet. It's one of our guests' favorite amenity. Again, thank you for your wonderful comments. We look forward to welcoming you back soon.

6/10 – Okay

Thomas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jose am 19. März 2024
-Thank you for taking time to review your recent stay here at the Home2/Tru by Hilton Ogden. We want your stay to be outstanding in every way so your compliments are music to our ears. It is so nice to read our staff made you feel welcome and that you enjoyed your clean accommodation, as well as the variety of items on our breakfast buffet. It's one of our guests' favorite amenity. Again, thank you for your wonderful comments. We look forward to welcoming you back soon.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
easy access
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Jose am 19. März 2024
-Thank you for taking time to share your positive feedback. We are delighted to read about your experience at the Home2/Tru by Hilton Ogden and couldn't be happier that our location and hospitality were everything you hoped it would be. All of us are committed to making your visit to Ogden memorable, and your compliments are sincerely appreciated. We hope you are already planning another trip our way. Thanks again for your words. We love having you here!

10/10 – Hervorragend

JANET, DEER LODGE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jose am 19. März 2024
-Thank you for taking time to share your positive feedback. We are delighted to read about your experience at the Home2/Tru by Hilton Ogden and couldn't be happier that our location and hospitality were everything you hoped it would be. All of us are committed to making your visit to Ogden memorable, and your compliments are sincerely appreciated. We hope you are already planning another trip our way. Thanks again for your words. We love having you here!

8/10 – Gut

DARRELL A

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jose am 19. März 2024
-Thank you for taking time to share your positive feedback. We are delighted to read about your experience at the Home2/Tru by Hilton Ogden and couldn't be happier that our location and hospitality were everything you hoped it would be. All of us are committed to making your visit to Ogden memorable, and your compliments are sincerely appreciated. We hope you are already planning another trip our way. Thanks again for your words. We love having you here!

8/10 – Gut

Angela

Mit dem Partner gereist
Busy noisy entrance Feels like a store instead of a place to relax
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jose am 19. März 2024
-Thank you for your time in responding to our survey. In hospitality, guest feedback is a very valuable indicator of performance. Thank you for bringing this situation to our attention so that we can address them with our staff.

8/10 – Gut

Lisa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed for 3 nights. Great experience, good breakfast. Pool table was fun. Cool seating. Would like the hot tub to open 6am tho...
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Jose am 19. März 2024
-Thank you for taking time to review your recent stay here at the Home2/Tru by Hilton Ogden. We want your stay to be outstanding in every way so your compliments are music to our ears. It is so nice to read our staff made you feel welcome and that you enjoyed your clean accommodation, as well as the variety of items on our breakfast buffet. It's one of our guests' favorite amenity. Again, thank you for your wonderful comments. We look forward to welcoming you back soon.

4/10 – Schlecht

Genna

Geschäftlich gereist
Gut: Ausstattung
Not a Tru I would patronize again. Had a group reservation for three rooms and they tried to move one our party members to a different location. All three rooms, guests complained of uncomfortable beds. Pool sticks and board games in disrepair. Food was barely warm.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Jose am 19. März 2024
-Thank you for your time in responding to our survey. In hospitality, guest feedback is a very valuable indicator of performance. Thank you for bringing this situation to our attention so that we can address them with our staff.

10/10 – Hervorragend

stephen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very cool, Modern hotel. It’s still in the new minimalist style, similar to a moxie or other modern hotel. Don’t expect a lot of furniture in the room, more on the basic functional side. Which I like but it’s not for everybody. Fantastic breakfast every morning, and coffee all day. Nice game room and very comfortable lobby. Super convenient to the Ski bus stop right next-door as well as one block from great restaurants on 25th St. One of the best hotel gyms I have ever seen, with new machines and dumbbells after 75 pounds! Excellent hotel overall!
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Jose am 19. März 2024
-Thank you for taking time to review your recent stay here at the Home2/Tru by Hilton Ogden. We want your stay to be outstanding in every way so your compliments are music to our ears. It is so nice to read our staff made you feel welcome and that you enjoyed your clean accommodation, as well as the variety of items on our breakfast buffet. It's one of our guests' favorite amenity. Again, thank you for your wonderful comments. We look forward to welcoming you back soon.

10/10 – Hervorragend

henry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved my stay with Tru in Ogden!! Comfy and great amenities! But its closeness to Historic 25th was our greatest enjoyment!! Staff was very helpful...The only note I would have..My flights had gotten messed up, so I didn't arrive til 3 am to the lobby! The doors were locked for safety, but I couldn't figure out a way to reach anyone, so I just slept in the car for a few hours! Very safe feeling neighborhood!!
Aufenthalt von 3 Nächten im Januar 2024

8/10 – Gut

Heather

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
First Time Visiting Ogden!
This hotel has a brand new feel and I really wanted to rate excellent. There were a few things if fixed which would make this hotel amazing! It doesn’t have coffee available in the rooms. For someone who likes coffee right when they wake up, this is an inconvenience and if I have to go downstairs in the am then the coffee pot should always be ready and coffee cups readily available. On Saturday, 1/13 this was not the case. Also, the breakfast service which is part of your reservation was lacking. There were multiple times when there was nothing available. I got eggs and potatoes, both cold. I made a waffle and there was no syrup. An inquiry revealed the resupply truck was running late. It happens but then you should have a note letting guests know and everything else should be on point. Sadly, it was lacking. These things can be fixed easily and I hope they are. Also, cleaning of the rooms is supposed to be every other day. We checked in on Thursday. Housekeeping should have cleaned on Saturday but did not. We did have the do not disturb sign on until 11am but then we left for the remainder of the day. Housekeeping saw us leave and should have gone back to check. We were disappointed to come back and room was not cleaned. Once these issues are addressed, it would easily be an excellent rating. It’s also a prime location and has plenty of parking!
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Brittany

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Noemi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean rooms and very friendly staff.
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Amy

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jose am 19. März 2024
-Thank you for taking time to share your positive feedback. We are delighted to read about your experience at the Home2/Tru by Hilton Ogden and couldn't be happier that our location and hospitality were everything you hoped it would be. All of us are committed to making your visit to Ogden memorable, and your compliments are sincerely appreciated. We hope you are already planning another trip our way. Thanks again for your words. We love having you here!

10/10 – Hervorragend

Lyndz

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was clean and spacious. The pool table and pool were great
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Thomas

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice stay.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A bit small...
Our room was a bit smaller than what we are used to in other hotels, but overall it was a great hotel!
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Pamela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great breakfast!
Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

Silvio

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stopped in Ogden for one night with my wife on our drive to Jackson Wy. The property was nice and a short walk to all the restaurants and stores. The room is on the smaller side but was ok for a night. The lobby has a pool table and games which is a nice touch. My only complaint is that we arrived 1 hour early and when we asked if they had early check in they said it would be $50 for that 1 hour. We travel often and we've never had a hotel with an availability charge us for it. I would rather you tell me you have nothing available yet than to insult me with a ridiculous charge.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Geneen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Lori

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Always impressed
We're always happy with our stays at tru hotels/home2 suites. Everyone is friendly and it's nice to have a good breakfast available every morning.
Aufenthalt von 4 Nächten im Dezember 2023

10/10 – Hervorragend

Aracely

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Molly

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

TARA, boise

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Alicia

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023

10/10 – Hervorragend

Courtney

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Christina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023