I was excited to stay here and visit Ocean Springs for the first time but quite honestly was disappointed.
Check-in process:
What is the intention for sharing the door access code before arrival? To allow people to navigate to their rooms without checking into the front office? That’s what I tried to do but had a heck of a time finding my room (the Islander) and went up and down two flights of stairs in two buildings with my luggage before becoming frustrated and checking in with the gal in the front office. If you’d like for your guests to find their rooms on their own, perhaps indicate more details in the email i.e., building name or number, floor level, etc. I was frustrated and sweaty (it was so warm and humid in late December) by the time I found my room.
And while in my room, I was disappointed by several things:
1. Spots under the fitted sheet on the bed. After further investigation, it was likely just lint, but it was visible through the sheet and should’ve been removed and cleaned before making the bed!
2. The ice bucket was broken and missing a handle.
3. There was no measuring device for the coffee and nothing to stir the coffee with.
4. There were no bottled waters and nowhere on property to purchase water or to-go snacks given that Eat, Drink, Love was closed due to it relocating.
5. I was surprised to find only glassware in the room given Covid. I expected disposable, or something covering the glass indicating it was clean.