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Bewertungen von Americas Best Value Inn Novato Marin Sonoma

2 out of 5
Americas Best Value Inn Novato Marin Sonoma
7600 Redwood Blvd, Novato, CA

Bewertungen

5,8
118 von insgesamt 942 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
184 von insgesamt 942 Gästebewertungen haben eine Bewertung von 8 - Gut" "
263 von insgesamt 942 Gästebewertungen haben eine Bewertung von 6 - Okay" "
186 von insgesamt 942 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
191 von insgesamt 942 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,2/10

Sauberkeit

6,8/10

Personal & Service

6,2/10

Ausstattung

5,4/10

Zustand der Unterkunft

6,4/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Dieter

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
America's most bad value hotel
Unsere Enttäuschung haben wir im Customer Complaint Form beschrieben (in Englisch)und am front desk abgegeben.Wir konnten nicht schlafen weil: - die vendor machine sich genau vor unserer Zimmertür befand und der Lärm von den prasselnden Eisstücken fast die ganze Nacht erfolgte und die Leute zusätzlich immer betrunkener wurden und lauter schrieen. - der Kühlschrank im Zimmer enorm laut war und ständig an und aus schaltete - die Matratze vom Zusatzbett für unsere Enkeltochter sich in schlechtem Zustand befand. Angeblich war das Hotel ausgebucht.Wir buchten bereits 5 Wochen vorher.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von ABVI Staff am 23. Nov. 2019
Thank you for your feedback. We will be addressing your concerns.

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Komfort des Zimmers
Günstiges Hotel
Für die Durchreise war es ok. Die Fenster muss man zulassen, da sonst zu laut. Aber insgesamt haben wir gut geschlafen und das Frühstück war auch in Ordnung.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Wer auf den Preis achten will, dann ok.
Das Hotel war schon recht abgewohnt. Eine Renovierung währe notwendig. Frühstück war im Vergleich zu anderen günstigen Motels schlecht. Als Standort für den Norden von SF ok.

4/10 – Schlecht

Peter

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Silvia, Süddeutschland

Gut: Sauberkeit und Komfort des Zimmers
gutes Hotel für die Durchreise
Das Hotelpersonal war freundlich, Zimmer war sauber und sehr geräumig. Leider liegt es zwischen zwei Straßen, aber für die Durchreise sehr gut geeignet und nicht störend laut.

8/10 – Gut

Tishina, Fort Bragg

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The staff was awesome the Gentlemen that check me in was very nice kind and they got me checked in quicker than I expected and I was super grateful for that! The room was awesome my daughter and I give it two thumbs up! very different but very cool! The one and only thing I didn't like about it was that the hot tub was out of service But so not the staffs fault And super grateful for the two ladies that were working the front desk Super friendly and very kind and hold me because we left our cables behind all in all I would stay there again💯
Aufenthalt von 1 Nacht im Mai 2024
Antwort von ABVI Staff am 29. Mai 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Ungenügend

Marcus, Sacramento

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel tried to charge my card before i even got to the room. I keep my cards locked until i use them, so since they couldn't charge my card without my permission theg canceled my room. I chose the option to pay when i arrived, not before. So the hotel canceled my room, then i had to drive back home 2 hours away cause i couldn't secure a room for the holiday weekend cause everything was extremely high cause of memorial day. I very much upset about the whole experience cause it cost so much money to drive back and forth this weekend. Very unacceptable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von ABVI Staff am 27. Mai 2024
We apologize for your negative experience; unfortunately, valid credit/debit cards are required for reservations. Without a valid card, your reservation is not guaranteed, as it is no longer valid. Thank you for your understanding regarding this matter.

8/10 – Gut

Matt

Gut: Sauberkeit und Personal & Service
Room was nice. Pool and exercise room were not available.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von ABVI Staff am 26. Mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Mary

Only complaint is the towels felt like sandpaper. Please break down and buy new ones. Otherwise, perfect!
Aufenthalt von 4 Nächten im April 2024
Antwort von ABVI Staff am 4. Mai 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 – Schlecht

Reyes

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Next door neighbor woke me up at 4am talking, etc.
Aufenthalt von 1 Nacht im April 2024
Antwort von ABVI Staff am 20. Apr. 2024
Thanks for staying with us. We appreciate your feedback.

4/10 – Schlecht

Douglas

Mit der Familie gereist
Gut: Personal & Service
Not the cleanest and beds are cheap! Rooms are very noisy! The hotel is between an overpass and freeway on ramp so there’s lots of traffic noise. Then there’s the trains tracks too! Noisy neighbors had their TV blasting until 2 am! Breakfast is half muffins, raisin brand, or Frosted Flakes. Watered down orange juice and okay coffee. Checkin staff and night staff were very friendly and polite!
Aufenthalt von 1 Nacht im April 2024
Antwort von ABVI Staff am 8. Apr. 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 – Hervorragend

Andres

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good
Aufenthalt von 1 Nacht im April 2024
Antwort von ABVI Staff am 8. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Judith

Mit der Familie gereist
Gut: Ausstattung
Great value. Microwave, fridge & AC were In good working condition. Sounds from the light rail nearby were minor. Quiet night’s sleep. Good bed.
Aufenthalt von 4 Nächten im März 2024
Antwort von ABVI Staff am 25. März 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

All American

Aufenthalt von 1 Nacht im März 2024
Antwort von ABVI Staff am 14. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Bryan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing wrong with my stay is the bed with too hard.
Aufenthalt von 2 Nächten im März 2024
Antwort von ABVI Staff am 10. März 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 – Hervorragend

Laurits

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im März 2024
Antwort von ABVI Staff am 6. März 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Claudia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von ABVI Staff am 24. Feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Steven

Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Needs new linens and rooms freshen up with paint. Remodel bathrooms
Aufenthalt von 2 Nächten im Februar 2024
Antwort von ABVI Staff am 24. Feb. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Okay

johanna

Gut: Personal & Service
A very basic hotel
The hotel is well located- just off the freeway. Pros: The staff are wonderful! They were very helpful. the grounds are well kept. It's within easy walking distance if the SMART Train. There is camera surveillance so there's not a lot of rowdiness, grocery stores are nearby, and it has a working elevator. The trash is picked up daily from the trash cans. There is laundry on site and a pool . The room was sparse but clean- lots of pillows and curiously, one bed was soft and the other was extra firm. They are pet friendly for an extra $10/day. There is breakfast of muffins and cereal. Cons: people can't seem to remember what trash cans are for so there was trash in the parking lot daily. The elevator needs a good scrubbing and the walkways to the rooms need to be hosed down. The train runs right next to the hotel and it's loud. Fortunately it runs relatively daylight hours. There's a railroad crossing right in front of the hotel so the bells and train horns go off intermittently. (I didn't know the train was right there when I booked) it's an older hotel so you can hear the party next door but the rooms are better insulated than most. Yes, you can hear the traffic noise. No, the pool was not available.
Aufenthalt von 6 Nächten im Januar 2024
Antwort von ABVI Staff am 31. Jan. 2024
Thank you for choosing to stay with us; we appreciate your review. It gives us an opportunity to improve. We hope you choose to stay with us again in the future.

4/10 – Schlecht

Brian

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
For the high price paid, this place is not in a desirable location, has transients roaming around, broken glass in parking area, no secure parking lending it to easy car breakins, shower knob was not correct and falling off making it difficult to regulate water, shower curtain was wrong size, breakfast choices very limited.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Guest Relations am 13. Jan. 2024
Dear Brian,Thank you for taking the time to leave us feedback. We are disheartened to read that we were unable to meet all of your expectations. We can assure you that we are dedicated to the safety of our guests. What you described is not typical of our high standards, and we will be sure to share your feedback with our team. Please know that should you decide to visit us again, we will show you an experience that will not disappoint.

4/10 – Schlecht

Tamara

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
All in all the room, lobby and hospitalty staff were good. The problem was with the receptionist at the desk contacted us at seven am to inform us that our check out time was that day at eleven. Our booking was confirmed through eleven am the following day! Upon approaching her at the desk to resolve any possible error, she was very insistent that she was correct and extremely rude in her diplomacy. Even with the itinerary proof she did not care to listen. She then proceeded to exit the building and left us with nobody else present. It was an hour before someone else became available.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Guest Relations am 13. Jan. 2024
Dear Tamara,Our property does not tolerate poor service, and we apologize for your experience. We have noted your comments and will share them with our staff to ensure all our guests receive outstanding hospitality. Please be well, and we hope you'll give us another chance to host you down the road.

2/10 – Ungenügend

Joan

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von ABVI Staff am 31. Jan. 2024
Thank you for staying with us.

10/10 – Hervorragend

Ricardo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good stay
Very clean room very spacious and comfortable.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von ABVI Staff am 31. Jan. 2024
Thank you for choosing to stay with us; we appreciate your review. It gives us an opportunity to improve. We hope you choose to stay with us again in the future.

6/10 – Okay

Susanna

Gut: Sauberkeit
It was ok
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von ABVI Staff am 31. Jan. 2024
Thank you for choosing to stay with us; we appreciate your review. It gives us an opportunity to improve. We hope you choose to stay with us again in the future.

6/10 – Okay

E Lisa

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Tefund
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von ABVI Staff am 31. Jan. 2024
Thank you for staying with us.

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Terrible stay/ Run down rooms
We were very disappointed in the quality of our stay. The receptionist was very nice and by far the best part of our stay. The room was very run down. One of the beds made so much noise that it woke me up every time my child rolled over because your could hear the springs. There was gross hair all over the wall in the shower and the floor was very dirty. The ceiling by the fan in the bathroom was falling off. The room overall was very run down. We will never stay at this hotel again. They didnt even have spoons in the morning for breakfast, which was limited to a couple of muffins, cereal and coffee.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 16. Dez. 2023
Thank you for your review. While we're happy to hear our receptionist left a lovely first impression, it is unfortunate that not everything about your stay was perfect. Rest assured, housekeeping and maintenance have been notified of the issues you mention here, and we hope for another chance to impress you going forward.

6/10 – Okay

Thomas

Aufenthalt von 3 Nächten im November 2023
Antwort von GM am 24. Nov. 2023
Thank you for your feedback.

6/10 – Okay

Greg

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Old and rundown. But the lady at the front office was really nice
Aufenthalt von 2 Nächten im November 2023
Antwort von ABVI Staff am 13. Nov. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 – Ungenügend

Samuel

Aufenthalt von 1 Nacht im November 2023
Antwort von ABVI Staff am 14. Nov. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 – Ungenügend

Christopher, Santa Clara

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I’ve traveled to over 45 countries and 30 states. This hotel is by far the worst I’ve ever stayed at. Though the staff was friendly and helpful, the property is run down and dirty. The paint is peeling off the doors, the bathroom door in my bedroom looked like it was ready to fall off, the room had a strange odor, and there were various species of bed bugs and fleas on the beds. Moreover, there are train tracks behind the hotel, so trains can be heard regularly. I’m glad it was only for one night.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von ABVI Staff am 1. Nov. 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von ABVI Staff am 16. Okt. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Marie

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von ABVI Staff am 16. Okt. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von ABVI Staff am 13. Okt. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Marc

Gut: Sauberkeit und Personal & Service
Convenient to the freeway. Could use renovation
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von ABVI Staff am 13. Okt. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 – Okay

James

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von ABVI Staff am 11. Okt. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Guillermo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Just thank you
I like it but I expect different suite is no exactly like reserve but is okay.thank you
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von ABVI Staff am 8. Okt. 2023
Thanks for staying with us. We apologize for the inconvenience with the maintenance issue with your originally booked room and appreciate your feedback.

4/10 – Schlecht

Louis

Aufenthalt von 1 Nacht im September 2023
Antwort von GM am 21. Okt. 2023
Thank you for the feedback.

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von GM am 27. Sept. 2023
Thank you for the feedback. Have an awesome day.

2/10 – Ungenügend

Stan

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I've lived in Novato for a number of years so I knew the area and wasn't too concerned, but I was unfamiliar with this hotel. Rooms were dingy and dirty. Sheets did not look clean. A pubic hair was found on the sheets of one of the beds. The shower did not work, only bath. Though they repaired it while I was out the first day. Toilet seat is stained deep yellow. Bathroom grout appeared moldy. The breakfast was raisin bran, frosted flakes or half a costco muffin. On my last morning, they were out of coffee and refused to make any. They were out of bowls, so atleast I put my unused coffee cup to use. I could not get out of there fast enough.
Aufenthalt von 3 Nächten im September 2023
Antwort von ABVI Staff am 18. Sept. 2023
Thank you for the feedback.

6/10 – Okay

Patrick

Breakfast is half muffins cereal no bowl’s
Aufenthalt von 2 Nächten im September 2023
Antwort von ABVI Staff am 18. Sept. 2023
Thank you for the feedback.

6/10 – Okay

Samantha

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Just an average place to stay
Aufenthalt von 1 Nacht im September 2023
Antwort von ABVI Staff am 18. Sept. 2023
Thank you for the feedback.

10/10 – Hervorragend

Alisha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
For the price you couldn’t ask for anything better.
Aufenthalt von 1 Nacht im September 2023
Antwort von GM am 13. Sept. 2023
Thank you for your feedback. Glad to have you.

6/10 – Okay

kimm, WHITE SALMON

Gut: Sauberkeit, Personal & Service und Ausstattung
Located in an industrial area. Convenient to where we were going and perfect for our dog. Limited dining but Door Dash was available from a nice restaurant and we had a great meal. Nice landscaping. Doing a significant upgrade to the pool which was not open but will be great when it is finished.
Aufenthalt von 1 Nacht im September 2023
Antwort von ABVI Staff am 6. Sept. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Sarah

Aufenthalt von 1 Nacht im August 2023
Antwort von ABVI Staff am 25. Sept. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Frances

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
There was ants everywhere
Aufenthalt von 1 Nacht im August 2023
Antwort von GM am 1. Sept. 2023
Apologizes for the ants. They are very active this year.

6/10 – Okay

Paul

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im August 2023
Antwort von ABVI Staff am 21. Aug. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 – Okay

Brian, oakland

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
We had an ant infestation in the room and the floor boards had water damage in the center of the living space. Other than those two items, the stay was great. Hope they invest some money into the rooms for more comfort.
Aufenthalt von 2 Nächten im August 2023
Antwort von ABVI Staff am 21. Aug. 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 – Hervorragend

Dalia

Aufenthalt von 1 Nacht im Mai 2023
Antwort von GM am 19. Aug. 2023
Thank you for your review.

6/10 – Okay

Issela

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im August 2023
Antwort von GM am 19. Aug. 2023
Thank you for your review.

2/10 – Ungenügend

Brook

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It’s a budget hotel for a reason.
Check in was easy, but the room description said sleeps 5 but only if you pay more. Room was clean but had an Ant infestation that took maintenance three days to stop. They did respond quickly when notified. Could not move us when requested, but did offer the next day, but we were gone for the day and didn’t want to make the drive back to change rooms. Only one chair made it uncomfortable. Asked for more towels and washcloths. Only had towels at front desk. Told only maid had more. Asked to have more the next day. Had 0 next day, had to use towel as wash cloth. Then only 1 or 2 the remainder of 5 night stay. Location was convenient for what we did. Continental breakfast was only juice, cut up Costco muffins, Raisin Bran and Frosted Flakes. It also stopped at 9 am so. Bit early, IMO. No smoking rooms but people next door smoked pot on their balcony next to our air conditioning morning and evening. Tv didn’t work and electric outlet by beds didn’t work. To be fair, didn’t complain about neighbors, TV nor electric outlets.
Aufenthalt von 5 Nächten im August 2023
Antwort von GM am 11. Aug. 2023
thank you for your feedback.