Außenbereich

Bewertungen von Holiday Inn Express Syracuse Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Syracuse Airport, an IHG Hotel
5418 South Bay Road, North Syracuse, NY

Bewertungen

8,0

Sehr gut

465 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
258 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
125 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
81 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
74 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,8/10

Personal & Service

8,0/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Manoel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Dawn

Aufenthalt von 1 Nacht im April 2022

10/10 – Hervorragend

Diana, interlaken

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We picked this hotel mainly because we had stayed here before and the grandkids love the pool.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Doreen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient stay close to airport
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Steven

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Bathroom door squeaked and would wake up my wife during the night
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 23. Mai 2024
Hi Steven,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the squeaky bathroom door. We will address this issue promptly to ensure a more comfortable stay for you and your wife in the future. We appreciate your feedback and hope to welcome you back soon.-The Staff at Holiday Inn Express Syracuse Airport

10/10 – Hervorragend

Laura

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent customer service, close to the airport.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 20. Mai 2024
Hi Laura,Thank you for your excellent review! We're thrilled to hear you enjoyed our customer service and convenient location near the airport. We look forward to welcoming you back soon.-The Staff at Holiday Inn Express Syracuse Airport

8/10 – Gut

Elaine, Spearman

Gut: Sauberkeit und Zustand der Unterkunft
An enjoyable experience
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 14. Mai 2024
Hi Elaine, we're thrilled to hear that you had an enjoyable experience during your stay! Providing our guests with a positive and memorable stay is our top priority. Thank you for sharing your feedback, and we hope to welcome you back for another enjoyable stay in the future!- The Staff at Holiday Inn Express Syracuse Airport

2/10 – Ungenügend

Joseph

Mit der Familie gereist
The area was clean and well maintained
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 14. Mai 2024
Joseph, we're pleased to hear that you found our hotel clean and well-maintained during your stay. Our team takes pride in ensuring a pleasant environment for our guests. Thank you for sharing your feedback, and we look forward to earning 5 stars on your next visit!- The Staff at Holiday Inn Express Syracuse Airport

6/10 – Okay

Esther

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
close to airport funky area
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 16. Mai 2024
Esther, thank you for your review. We appreciate your feedback and hope to add more stars on your next visit. If there's anything specific you feel we could improve upon, please don't hesitate to let us know.- The Staff at Holiday Inn Express Syracuse Airport

4/10 – Schlecht

Steven

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 12. Mai 2024
We're sorry to learn that your experience didn't meet expectations. Your feedback is important to us, and we apologize for any inconvenience caused. If you're open to it, we'd appreciate the chance to make amends during a future visit.- The Staff at Holiday Inn Express Syracuse Airport

8/10 – Gut

Bradley, Westland

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel near the airport perfect for late night arrival, or night before flying out. Certainly would and will stay there again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 12. Mai 2024
Thank you for your kind words! We're delighted to hear that you had a pleasant stay with us and found our location convenient for late-night arrivals and early flights. We look forward to welcoming you back on your next visit. Safe travels!- The Staff at Holiday Inn Express Syracuse Airport

8/10 – Gut

Rosemary, Hammond

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Check in clerk didn’t record wake up call.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 12. Mai 2024
Hi Rosemary, thank you for your review! We apologize for any inconvenience caused and will share your feedback with our team. We hope to welcome you back for a much-improved stay in the future.- The Staff at Holiday Inn Express Syracuse Airport

8/10 – Gut

Ricky

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 12. Mai 2024
Thank you for taking the time to leave a 4-star review! We appreciate your feedback and are glad that you enjoyed your stay overall. If there are any specific areas where we can improve and earn that fifth star next time, please don't hesitate to let us know. We look forward to welcoming you back for an even better experience in the future!- The Staff at Holiday Inn Express Syracuse Airport

10/10 – Hervorragend

Rhonda

Gut: Zustand der Unterkunft
Antwort von Staff at Holiday Inn Express Syracuse Airport am 5. Mai 2024
Hi Rhonda,Thank you for your 5-star rating! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!-The Staff at Holiday Inn Express Syracuse Airport

2/10 – Ungenügend

KAILASH

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Avoid this Dirty and smelly hotel.
Aufenthalt von 2 Nächten im April 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 30. Apr. 2024
We're sorry to hear about your disappointing experience. Cleanliness is a top priority for us, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll address the issues to ensure a better experience for our guests in the future. If you're willing to give us another chance, we'd love the opportunity to provide you with a more pleasant stay.- The Staff at Holiday Inn Express Syracuse Airport

8/10 – Gut

Sandra

Gut: Sauberkeit und Zustand der Unterkunft
Check in took forever. The hot food at the breakfast buffet was at best lukewarm.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 28. Apr. 2024
Hi Sandra, we apologize for the delays you experienced during check-in. Your feedback is valuable, and we will address these issues to improve our service and offerings. Please know that we take your concerns seriously, and we appreciate your patience and understanding. We hope to have the opportunity to provide you with a better experience on your next visit, and we hope to earn your 5 stars.- The Staff at Holiday Inn Express - Syracuse Airport

8/10 – Gut

Sheila

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
The room was clean and comfortable. The price was reasonable. The shower and tub fixtures were loose. Otherwise we would stay there again.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 24. Apr. 2024
Thank you for your feedback! We're glad to hear that you found the room clean and comfortable, and we appreciate your comments about the shower and tub fixtures. We'll look into addressing that. We hope to have the opportunity to welcome you back for another stay soon!-The Staff at Holiday Inn Express Syracuse Airport

2/10 – Ungenügend

walter

Gut: Personal & Service
Tv doesn’t work . No cups for coffee or tea,
Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 24. Apr. 2024
Thank you for your feedback. We apologize for the inconvenience you experienced with the TV and the missing cups. We'll address these issues promptly, and we hope to welcome you again!- The Staff at Holiday Inn Express - Syracuse Airport

10/10 – Hervorragend

Dolores

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
CLEAN
Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 22. Apr. 2024
We're glad to hear you found our hotel clean! If there's anything else you'd like to share or if you have any questions, feel free to let us know. We're here to assist you further!-The Staff at Holiday Inn Express Syracuse Airport

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Manager Kelly was very helpful
Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 22. Apr. 2024
Thank you for your feedback! We're delighted to hear that Kelly provided you with helpful assistance during your stay. We will be sure to pass along your kind words to her. We appreciate you choosing to stay with us and hope to welcome you back soon!- The Staff at Holiday Inn Express - Syracuse Airport

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ease of reservation!
Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 21. Apr. 2024
Hi Eric, We're pleased to hear that you found our reservation process easy! Thank you for choosing our hotel. We look forward to hosting you and ensuring a comfortable stay.-The Staff at Holiday Inn Express Syracuse Airport

4/10 – Schlecht

Ryann

Aufenthalt von 1 Nacht im April 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 12. Mai 2024
We apologize for the disappointment reflected in your rating. Your feedback is essential, and we're sorry for any inconvenience experienced during your stay. We'd appreciate the opportunity to exceed your expectations on a future visit.- The Staff at Holiday Inn Express Syracuse Airport

8/10 – Gut

HUI CHUNG

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 21. Apr. 2024
Thank you for your feedback. If there's anything specific you'd like to share or if you have any questions, feel free to let us know. We're here to assist you further.-The Staff at Holiday Inn Express Syracuse Airport

10/10 – Hervorragend

Doedi

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty room, second room was cleaned but still dirty shower, was charging for parking when site said free and no offer for reduction of rate
Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 21. Apr. 2024
Hi, we're sorry to hear about the cleanliness issues you encountered during your stay. This is not the experience we want our guests to have. We take your feedback seriously and will address it with our team to ensure improvements are made. Regarding the parking charge discrepancy, we apologize for any confusion and appreciate your understanding. Thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.-The Staff at Holiday Inn Express Syracuse Airport

8/10 – Gut

Carma

Aufenthalt von 1 Nacht im April 2024
Antwort von Staff at Holiday Inn Express Syracuse Airport am 5. Mai 2024
Hi Carma,Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that fifth star on your next visit, please feel free to let us know. We appreciate your support and hope to see you again soon!-The Staff at Holiday Inn Express Syracuse Airport

10/10 – Hervorragend

Srividya

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Enjoyed our stay here. The property was clean, staff helpful. Flight delayed and came at 1.30 am, so helpful that shuttle was able to pick us within minutes. Breakfast not fancy but has good meal options. Would stay here if coming back.
Aufenthalt von 2 Nächten im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 15. Apr. 2024
Hi, It sounds like you had a great experience during your stay! We're glad to hear that the property was clean and our staff was helpful. We appreciate your positive feedback, and we look forward to welcoming you back in the future!- The Staff at Holiday Inn Express Syracuse Airport

10/10 – Hervorragend

Ann

Mit der Familie gereist
Very nice and beds were comfortable
Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 11. Apr. 2024
Thank you for your feedback. We're pleased to hear that you found our accommodations comfortable.-The Staff at Holiday Inn Express Syracuse

6/10 – Okay

Claudette

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Day after the eclipse hope that was the reason for problems at check in.. given room not cleaned at least 4 customers had same problem and I was double charge on my credit card. Staff was trying her best but was alone to cope with problems!!
Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 11. Apr. 2024
Sorry to hear about the check-in issues you experienced, Claudette. Hopefully, it was just the eclipse throwing things off! We'll make sure to address the cleanliness and billing concerns promptly. Thanks for your patience, and we appreciate your understanding!The Staff at Holiday Inn Express Syracuse

2/10 – Ungenügend

timothy

Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 24. Apr. 2024
We're sorry to hear about your less-than-satisfactory experience. If there are specific issues you encountered during your stay, please let us know so we can address them promptly. We strive to provide excellent service to all our guests and regret that we fell short in your case.-The Staff at Holiday Inn Express Syracuse Airport

10/10 – Hervorragend

Suzanne

Aufenthalt von 1 Nacht im April 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 24. Apr. 2024
Thank you for your feedback. We're delighted that you had a great stay! We hope to have the pleasure of welcoming you back soon for another fantastic stay.-The Staff at Holiday Inn Express Syracuse Airport

10/10 – Hervorragend

Christian

Aufenthalt von 1 Nacht im März 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 21. Apr. 2024
Hi Christian, We're honored to receive your 5-star rating! Thank you for recognizing our efforts to provide exceptional service and accommodations. We appreciate your support and look forward to welcoming you back for another fantastic stay.-The Staff at Holiday Inn Express Syracuse Airport

8/10 – Gut

Kimberly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was nice its tuked behind a business, so watch for signs.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Staff at Holiday Inn Express -Syracuse Airport am 31. März 2024
Hi Kimberly, Thank you for your feedback! We're glad you found our property nice. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.- The Staff at Holiday Inn Express Syracuse Airport - Syracuse Airport

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very helpful and coordinated an early morning shuttle to the airport.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Staff at Holiday Inn Express -Syracuse Airport am 31. März 2024
Linda, thank you for your feedback! We're delighted to hear that our staff was very helpful and arranged an early morning shuttle to the airport for you. Providing excellent service is our priority, and we're glad we could assist you during your stay. We hope to welcome you back again in the future.- The Staff at Holiday Inn Express - Syracuse Airport

10/10 – Hervorragend

Donna J

Aufenthalt von 1 Nacht im März 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 21. Apr. 2024
Hi Donna, thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We appreciate your support and hope to welcome you back again soon!-The Staff at Holiday Inn Express Syracuse Airport

8/10 – Gut

Brian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Steve was an excellent desk clerk.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Staff at Holiday Inn Express -Syracuse Airport am 1. Apr. 2024
Hi Brian, Thank you for your feedback! We're thrilled to hear that Steve provided excellent service during your stay. We'll be sure to pass along your kind words to him. We hope to welcome you back soon for another pleasant stay.- The Staff at Holiday Inn Express - Syracuse Airport

6/10 – Okay

Robert Kisner

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit
Room temperature wouldn’t control was too warm. Shower didn’t drain properly.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Staff at Holiday Inn Express -Syracuse Airport am 31. März 2024
We apologize for the inconvenience you experienced during your recent stay with us. Your feedback about the room temperature and shower drainage issues is concerning, and we will address these promptly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.- The Staff at Holiday Inn Express - Syracuse Airport

4/10 – Schlecht

dawn

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rough time finding a parking spot, bathroom was not cleaned properly and I had to find someone to change the bed sheets
Aufenthalt von 3 Nächten im März 2024
Antwort von The Staff at Holiday Inn Express -Syracuse Airport am 31. März 2024
We sincerely apologize for the inconvenience you experienced during your recent stay with us. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short of meeting your expectations in these areas. Your feedback is invaluable to us as it helps us improve and enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.- The Staff at Holiday Inn Express - Syracuse Airport

10/10 – Hervorragend

Eva, canajoharie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The parking spots were loaded with snow and it was hard to get out. Everyone was very pleasant and it’s a beautiful hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Holiday Inn Express Syracuse Airport am 25. März 2024
Thank you for bringing the snow-covered parking spots to our attention. We'll address it promptly. We are delighted you found our team pleasant and enjoyed the hotel's beauty.The Staff at Holiday Inn Express- Syracuse Airport

6/10 – Okay

Adele

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Holiday Inn Express Syracuse Airport am 1. Apr. 2024
Hi Adele,Thank you for choosing to stay with us. We appreciate your feedback and will use it to improve our services. If there's anything specific you'd like to share about your experience, please feel free to reach out to us. We hope to have the opportunity to welcome you back in the future and provide you with a better stay.The Staff at Holiday Inn Express - Syracuse Airport Hotel

10/10 – Hervorragend

James

Gut: Zustand der Unterkunft
Good access to airport
Aufenthalt von 1 Nacht im März 2024
Antwort von The Staff at Holiday Inn Express -Syracuse Airport am 25. März 2024
Thank you for highlighting the convenience of our location. We're thrilled to know that you found our accessibility satisfactory. It was a pleasure having you stay with us, and we look forward to welcoming you back in the future.- The Staff at Holiday Inn Express - Syracuse Airport

8/10 – Gut

Brian

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von The Staff at Holiday Inn Express -Syracuse Airport am 31. März 2024
Thank you for your recent stay with us. If there's anything specific you'd like to share about your experience, please feel free to let us know. We hope to welcome you back in the future for an even better stay.- The Staff at Holiday Inn Express - Syracuse Airport

2/10 – Ungenügend

Christa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Worst hotel experience ever. Facilities/room/elevator old & dirty. After checking in, found cleaning cart in front of our room & door open. The beds were stripped, a bag of chips on the bed, a cigarette set on the door ledge, but no one was inside. We decided to bring our bags back to the car and grab a bite to eat and wait for our room to be ready. We came back about an hour and a half later and went up to our room; the beds were made but the cart was still in front of our room, door open, but no one working in our room - room was not ready. I went to front desk to report the situation. Front desk called hospitality & a woman came to speak to me. She told me that she had just been to my room and “saw none of that;” told me the room was ready and walked away. I felt totally dismissed. There was no apology, just denial. I went back to our room. The cigarette (which had been lit, then put out and placed on the top ledge of the doorway) was still there. We fully entered our room & found dirty sheets in the closet, bathroom garbage not emptied, bathroom faucets & shower not wiped down; a green party balloon was in the corner behind a chair. It was obvious the room wasn’t cleaned properly. I called front desk to ask if someone could come and take the dirty sheets away. The same woman who had dismissed me earlier came to our room & gave me a quick “sorry.” In the evening we heard other guests facing delays of their rooms being ready &/or not cleaned. We’ll never stay here.
Aufenthalt von 3 Nächten im März 2024
Antwort von Holiday Inn Express Syracuse Airport am 20. März 2024
Christa, We apologize for the experience you encountered during your recent stay. Your feedback is concerning, and we are truly sorry for the cleanliness issues and the delay in preparing your room. We appreciate you bringing this to our attention. We hope you will consider giving us another chance to provide you with a better experience in your next visit

10/10 – Hervorragend

Christa

Aufenthalt von 1 Nacht im März 2024
Antwort von The Staff at Holiday Inn Express Syracuse am 3. Apr. 2024
We're thrilled to receive your glowing 5-star review! Thank you for choosing our hotel and for taking the time to share your positive experience. We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!-The Staff at Holiday Inn Express Syracuse

4/10 – Schlecht

Timothy, Panama city beach

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Extremely loud kids yelling running, opening shutting doors, loud music. Took several attempts calling front desk to address issue. Unable to rest for more yhan 1 hour after 930pm
Aufenthalt von 2 Nächten im März 2024
Antwort von Holiday Inn Express Syracuse Airport am 20. März 2024
Thank you for sharing your recent experience with us. We apologize for the disturbance caused by the noise during your stay. Please know that providing a peaceful environment for our guests is a top priority for us, and we regret any inconvenience this may have caused. Your feedback is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

4/10 – Schlecht

Blair

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von Holiday Inn Express Syracuse Airport am 20. März 2024
Thank you for sharing your feedback with us. We're sorry that your experience fell short of your expectations. We value your feedback and hope to have the opportunity to make things right.

8/10 – Gut

Taylor

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im März 2024
Antwort von Holiday Inn Express Syracuse Airport am 20. März 2024
Thrilled to hear your stay was great! Thanks for choosing Holiday Inn Express Syracuse Airport. Looking forward to your next visit.

10/10 – Hervorragend

Frances

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The front desk staff and shuttle drivers are really wonderful people. The beds and rooms are comfortable.
Aufenthalt von 1 Nacht im März 2024
Antwort von Holiday Inn Express Syracuse Airport am 20. März 2024
We're delighted to hear you had a great experience with our front desk staff and shuttle drivers! Comfortable beds and rooms are a must for a pleasant stay. We appreciate your feedback and hope to welcome you back soon!

10/10 – Hervorragend

Cayla

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kelly, the manager, was very friendly and accommodating. She switched our rooms so that my daughter's room joined our room. The 4:30 am shuttle was ready and left on time. It was a short, but very pleasant experience.
Aufenthalt von 1 Nacht im März 2024
Antwort von Holiday Inn Express Syracuse Airport am 20. März 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that Kelly, was friendly and accommodating, ensuring a seamless room arrangement for you and your daughter. We're also glad to know that our early morning shuttle service met your expectations and left on time. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

6/10 – Okay

Michael

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Forget what you know about Holiday Inn Express, this one doesn’t live up to the name. Pool was closed, which was disappointing for our children and when asking for an extra cot the manager insisted I pay $10. When the cot arrived it looked like came from a crack house.. elevator wasn’t working and the only ice machine in the building was up on the third floor. Breakfast was decent tho n conveniently close to the airport.
Aufenthalt von 1 Nacht im März 2024
Antwort von Holiday Inn Express Syracuse Airport am 20. März 2024
Thank you for taking the time to provide your feedback. We sincerely apologize for any inconveniences during your stay, including the closed pool, cot request, elevator issues, and the ice machine location. Your insights are crucial, and we'll use them to improve our services. On a positive note, we're pleased that you found the breakfast decent and appreciated our convenient proximity to the airport. We value your input and hope to have the opportunity to provide an enhanced experience on your next visit.

10/10 – Hervorragend

Jennifer

No complaints. Loved the 24 hour shuttle to airport
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Holiday Inn Express Syracuse Airport am 20. März 2024
Thank you for your positive feedback! We're delighted to hear you enjoyed our 24-hour shuttle service to the airport. If you ever need anything else during your travels, just let us know. We look forward to welcoming you back soon!