2/10 ā UngenĆ¼gend
Karen
Mit der Familie gereist
5. Aug. 2025
VerbesserungswĆ¼rdig: Sauberkeit und Zustand der Unterkunft
We were extremely disappointed with this property. Within a few minutes of entering the room we noticed a lot of dead bugs around the bathroom sink area and many gnats swarming the room. The room did not appear to have been cleaned (there was something sticky on the wall, dust coating almost every surface, and the phone didn't work). The only way to enter the room was to go through a poorly lit hallway and a dark courtyard, which did not feel safe. We went back to the front desk to request a refund, which they refused because we had "used" the room (we sent our kids in to shower while we unloaded). They offered us another room and when my husband went in with the front desk attendant he found a bug in the bed. We again requested a refund and were told that it couldn't be approved until the manager was in on a weekday. We checked out and went to a different hotel. After speaking with the manager, we were only offered $25 back on our stay (20% of what we paid). We would not recommend staying at this hotel.
Karen
Aufenthalt von 1 Nacht im August 2025